Unscheduled Marketplace Listing Maintenance
Update - Thank you very much for your patience while we continue to look into the Marketplace listing issue. While we do not have any updates to share yet, the investigation is still ongoing and we hope to have more news soon. As always please follow this blog for more.
Nov 29, 2023 - 10:33 PST
Investigating - We are currently investigating a rare issue where unlisted items on the marketplace are getting un-indexed, resulting in the viewer showing active items that are not visible in the Marketplace Store/Manage Listings page. Please follow this blog for updates.
Oct 25, 2023 - 09:41 PDT
Additional KYC Information Required
Update - In addition to what was previously mentioned maintenance on our accounts systems please be aware of the following.

Due to the maintenance, some Residents may be required to provide additional KYC information prior to the following actions:
1) Requesting future process credit payouts.
2) Selling Linden $ on the LindeX.

If you receive an error message when attempting to sell Linden Dollars (L$) on the LindeX, or when requesting a Process Credit of your US Dollar account balance, please provide this additional information at the link below at your earliest convenience: https://accounts.secondlife.com/submit-kyc

For more information about the KYC process, please visit: https://community.secondlife.com/knowledgebase/english/tilia-faq-r1533#Section_3
Nov 17, 2023 - 12:25 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2023 - 10:00 PST
Scheduled - We will be performing maintenance on our accounts systems at 10:00 AM PST on Friday, November 17, 2023. As a result of this maintenance, some Residents may be required to provide additional KYC information prior to requesting future process credit payouts. Please provide this information here at your earliest convenience - https://accounts.secondlife.com/submit-kyc
Nov 17, 2023 10:00 - Dec 1, 2023 10:00 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Degraded Performance
secondlife.com ? Operational
marketplace.secondlife.com ? Degraded Performance
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Billing Phone Support Maintenance Dec 1, 2023 13:30-14:00 PST
Billing Phone support will be unavailable on Friday, December 1st from 1:30 PM PDT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Posted on Dec 01, 2023 - 08:16 PST
Past Incidents
Dec 1, 2023
Scheduled Maintenance to Name Changes
Completed - The scheduled maintenance has been completed.
Dec 1, 07:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:10 PST
Scheduled - We are currently undergoing a scheduled maintenance for Name Changes today at 7:10AM Pacific Time. While this maintenance is in progress, Residents may be unable to utilize the Change Name feature. Please watch this blog for updates.
Dec 1, 07:09 PST
Nov 30, 2023
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 13:15 PST
Scheduled - Phone and chat support will be unavailable Thursday, November 30th from 1 pm PST - 2 pm PST. Ticket submissions will still be available at this time.
Nov 30, 12:08 PST
Nov 29, 2023
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Nov 29, 09:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 29th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 25, 13:14 PST
Nov 28, 2023
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Nov 28, 10:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 28th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 25, 13:13 PST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Concierge Phone, Premium Plus Phone, and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 14:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 PST
Scheduled - Concierge and Premium Plus Phones and Live Chat support will be unavailable Friday, November 24th from 6:00 a.m. PST - 2:00 p.m. PST. Billing Phone support and ticket submissions will still be available at this time.
Nov 17, 06:57 PST
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 PST
Scheduled - In celebration of the Thanksgiving holiday, Phone and chat support will be unavailable Thursday, November 23. Ticket submissions will still be available at this time.
Nov 17, 06:31 PST
Nov 23, 2023
Nov 22, 2023
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Nov 22, 11:46 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:02 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 22nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 18, 10:30 PST
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 PST
Scheduled - Billing and Support phones and live chat will be unavailable Wednesday, November 22nd from 9:00am PST to 11:00am PST. Ticket submissions will still be available at this time.
Nov 20, 15:03 PST
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 10:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:15 PST
Scheduled - We will be performing maintenance on our billing systems on Wednesday, November 22nd at 10:15AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 22, 09:13 PST
Nov 21, 2023
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Nov 21, 07:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 21st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 18, 10:29 PST
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
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