Second Life Status

Online Friends Display Issues

Update - We’re still working on a complete fix, but wanted to share a work around for online friends not showing correctly.
1. Log in to Second Life and use the World/World Map and enter the search term Sandbox to locate a sparsely populated Sandbox region.
2. Teleport to that region and once you land, log out.
3. Log back in to your last location.
The status of friends online should appear correctly now. If it does not, try another lightly occupied region and repeat the same steps.
Jun 01, 2023 - 15:23 PDT

Update - We are continuing to work on this issue. Thanks as always for your patience! Please follow this blog for additional updates.
May 10, 2023 - 10:59 PDT

Update - We are still working to resolve this issue. Thanks again for your continued patience! Please watch this blog for additional updates on the matter.
Apr 12, 2023 - 10:07 PDT

Update - We are still actively working on this issue, and appreciate your continued patience. We will update this blog with additional updates, so please keep an eye out!
Mar 15, 2023 - 10:06 PDT

Update - This issue is still being worked on! We appreciate everyone's continued patience. Please keep an eye on this blog for updates.
Feb 15, 2023 - 10:07 PST

Investigating - We are aware that some of our Residents are currently experiencing issues with online friends not showing correctly. Our engineers are hard at work to correct this behavior as soon as possible; however, there may be an extended time frame before this occurs. We sincerely appreciate everyone's patience. Please follow this blog for updates.
Jan 12, 2023 - 15:15 PST

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Second Life Phone and Chat Support Maintenance Jun 6, 2023 13:00-14:00 PDT

Phone and chat support will be unavailable Tuesday, June 6th from 1:00 PM PST - 2:00PM PST. Ticket submissions will still be available at this time.
Posted on Jun 06, 2023 - 06:27 PDT

Rolling Restarts for Second Life RC Channels Jun 7, 2023 07:00-13:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, June 7th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Jun 06, 2023 - 05:44 PDT

Past Incidents

Jun 6, 2023

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jun 6, 09:51 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, June 6th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jun 6, 05:43 PDT

Jun 5, 2023

Issues when saving new outfits on regions running simulator version 2023-05-25.580357

Resolved - This issue should now be resolved.

If you continue to experience any problems relating to outfit creation, please attempt to log out and log back in again. If this fails to resolve the issue, please contact our Support team for further assistance.
Jun 5, 11:32 PDT

Investigating - New outfits created on regions running simulator version 2023-05-25.580357 not showing in Outfits tab in FireStorm Viewer

Please be aware of a new issue: BUG-233944 - Inventory Outfit created without hanger icon on certain server.

Outfits created on (and only on) regions simulator version 2023-05-25.580357 are not displayed in the FireStorm "Appearance" > "Outfits" tab. However, the new outfit can be viewed and worn under the FireStorm Inventory panel.

In the Second Life Viewer, the new outfit is displayed without the hanger icon in Inventory, but does display in the My outfits folder.

Thank you, Willow Wilder for the report! We have investigated and are working on a fix.
Jun 1, 12:14 PDT

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

Second Life Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 12:45 PDT

Scheduled - Second Life Billing Phone support will be unavailable on June 1, 2023 from 12:45 - 2:00. Ticket submissions and Live chat will still be available at this time.
Jun 1, 08:27 PDT

Second Life Name Change Service Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 13:27 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 13:15 PDT

Scheduled - We will be performing maintenance on our Name Change services on Thursday June 1 at 1:15 PM PST. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.
Jun 1, 13:10 PDT

Multi-Factor Authentication Maintenance

Resolved - This incident has been resolved.
Jun 1, 08:25 PDT

Investigating - We are currently experiencing an issue with adding Multi-Factor Authentication to Second Life accounts. Residents may receive an error when trying to enable MFA, but those who already have it enabled on their accounts may still use it as expected. Please use caution if disabling MFA on your account, as you may not be able to re-enable it at this time.

We apologize for any inconvenience. Our engineers are working to resolve this issue as soon as possible.

Please follow this blog for updates.
May 27, 06:59 PDT

May 31, 2023

Background Billing Maintenance

Completed - The scheduled maintenance has been completed.
May 31, 12:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 11:30 PDT

Scheduled - We will be undergoing a scheduled maintenance on Wednesday, May 31st, 2023 at 1130am SLT, which will involve the following services being temporarily down: Nightly Reoccurring Billing and paying out stipends. Please watch this blog for updates.
May 31, 09:59 PDT

Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
May 31, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 10:02 PDT

Scheduled - We will be performing Marketplace maintenance on Wednesday May 31st at 10AM SLT. During this period, the Second Life Marketplace will be temporarily inaccessible. Also, please note that during this downtime all shopping carts will be reset. This means that any items currently in your shopping cart will not be saved. Please watch this blog for updates.
May 30, 10:28 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
May 31, 09:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 31st, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 27, 13:10 PDT

May 30, 2023

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 30, 10:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:24 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 30, 09:23 PDT

Scheduled - Billing Phone support will be unavailable on Tuesday, May 30, 2023 from 09:00- 10:00. Ticket submissions and Live chat will still be available at this time.
May 30, 09:10 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
May 30, 09:07 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 30th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 27, 13:09 PDT

May 29, 2023

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 29, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 PDT

Scheduled - In Observance of Memorial Day phone and chat support will be unavailable Monday, May 29th from 6:00 AM PST - 2:00PM PST. Ticket submissions will still be available at this time.
May 26, 06:06 PDT

May 28, 2023

No incidents reported.

May 27, 2023

May 26, 2023

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 26, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:00 PDT

Scheduled - Billing Phone support will be unavailable Friday, May 26th from 10:00 AM PST - 11:00 AM PST. Ticket submissions and live chat will still be available at this time.
May 26, 06:37 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
May 26, 08:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:01 PDT

Scheduled - We will be performing rolling restarts for regions on select Second Life RC Server channels on Friday, May 26th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 25, 14:33 PDT

May 25, 2023

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 25, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 13:15 PDT

Scheduled - Billing Phone support will be unavailable on May 25th, 2023 from 1:15 PM- 2:00 PM. Ticket submissions and Live chat will still be available at this time.
May 25, 06:22 PDT

May 24, 2023

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
May 24, 09:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 24th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 19, 12:18 PDT

May 23, 2023

Secondlife.com Outage

Resolved - This incident has been resolved.
May 23, 12:06 PDT

Investigating - Secondlife.com is currently experiencing some difficulties, which may cause it to run slowly or error. While we work to bring this service back to full functionality, Secondlife.com may be inaccessible. This issue may affect LindeX purchases, and Land Store purchases.

We will update this blog when this web service has been restored.
May 23, 07:14 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
May 23, 09:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 23rd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 19, 12:18 PDT

Secondlife.com Outage

Resolved - This incident has been resolved.
May 23, 06:34 PDT

Investigating - Secondlife.com is currently experiencing some difficulties, which may cause it to run slowly or error. While we work to bring this service back to full functionality, Secondlife.com may be inaccessible.

We will update this blog when this web service has been restored.
May 22, 13:04 PDT