Update - Our Support Portal upgrades are still in progress. During this period, Live Chat remains unavailable, but phone support is available for Concierge and Billing issues. All other issues can be resolved through a support ticket, which can be filed here:

https://lindenlab.freshdesk.com/support/tickets/new

We apologize for the inconvenience, but please monitor this blog for updates.
Nov 17, 10:15 PST
Update - We are continuing to work on improvements to our Support Portal. At this time, Live Chat is not available as we continue our enhancements. Support Tickets, Billing phone and Concierge phone are still available. Please monitor this blog for updates.
Nov 16, 04:53 PST
Update - Our support portal is now available again, including Support Tickets, Billing phone and Concierge phone. At this time, Live Chat is not available as we continue our enhancements.
Nov 15, 06:14 PST
Update - We are continuing to work on improvements to our Support Portal. We are aware that https://support.secondlife.com is currently unreachable and are working to resolve that at this time. We apologize for the inconvenience, but please monitor this blog for updates.
Nov 15, 04:55 PST
Update - Thank you for your patience on this issue. At this time, Live Chat is not available as we continue our enhancements. Support Tickets, Billing phone and Concierge phone are still available.
Nov 14, 10:36 PST
Monitoring - Our scheduled maintenance from earlier is currently still in progress. We will provide updates as necessary. For more information you can visit https://status.secondlifegrid.net/incidents/2nbfxbfl57c7 .
Nov 14, 09:15 PST
Second Life Regions Operational
Second Life Main Channel Regions   ? Operational
Second Life RC LeTigre Regions   ? Operational
Second Life RC BlueSteel Regions   ? Operational
Second Life RC Magnum Regions   ? Operational
Second Life RC Snack Regions   ? Operational
Second Life RC Cake Regions   ? Operational
Websites Operational
secondlife.com   ? Operational
marketplace.secondlife.com   ? Operational
community.secondlife.com   Operational
wiki.secondlife.com   Operational
my.secondlife.com   Operational
jira.secondlife.com   Operational
support.secondlife.com   Operational
search.secondlife.com   Operational
places.secondlife.com   ? Operational
Second Life Services Operational
Logins   ? Operational
LindeX Purchases   Operational
Marketplace Purchases   Operational
Process Credits   Operational
Inworld Services Operational
Group Text Chat   Operational
L$ Transactions   Operational
Rezzing   Operational
Voice Chat   ? Operational
Profiles   Operational
Teleports   Operational
Inventory   Operational
Group Voice Chat   Operational
External Support Operational
Chat Support   Operational
Phone Support   Operational
Case Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2017

No incidents reported today.

Nov 18, 2017
Resolved - Thank you so much for your patience! Billing Maintenance is now complete!
Nov 18, 07:20 PST
Investigating - We are currently performing unscheduled maintenance. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
Nov 18, 06:07 PST
Resolved - The unscheduled maintenance is complete and logins should now be available. Thank you for your patience!
Nov 18, 07:11 PST
Investigating - Greetings, residents! We are aware that there may be an issue with Second Life logins at this time. We are actively investigating this issue, and will provide updates via this blog. Thank you for your patience as we work to resolve this.
Nov 18, 05:26 PST
Nov 15, 2017
Completed - The scheduled maintenance has been completed.
Nov 15, 10:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 09:15 PST
Scheduled - We will be performing scheduled maintenance on our billing system beginning today at 9:15AM PST. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
Nov 15, 08:53 PST
Completed - The scheduled maintenance has been completed.
Nov 15, 10:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, Blue Steel, and LeTigre server channels beginning at approximately 7:00 AM PDT on November 15th. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Nov 15, 06:52 PST
Nov 14, 2017
Resolved - Our billing maintenance is now complete.
Nov 14, 11:55 PST
Update - Our unscheduled billing maintenance is now in progress.
Nov 14, 11:34 PST
Update - Our Billing Maintenance has been pushed back until 11:30 AM PST. All billing services will remain available until that time.
Nov 14, 10:29 PST
Investigating - We are performing unscheduled maintenance today, November 14, at approximately 10:30 AM PST. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
Nov 14, 05:42 PST
Completed - Scheduled maintenance is currently still in progress. We will provide updates as necessary.
Nov 14, 09:09 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 13, 06:28 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:26 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 13, 06:26 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:00 PST
Scheduled - Hi Everybody!

Well, this is embarrassing. Our support upgrade needs to be postponed yet again.

Outside factors have come into play and we will be unable to upgrade our service until next week.

What this means is that for our residents:

Support access will remain normal until next Monday the 13th at 3:00 pm. We will then move forward with this upgrade which will have the same expected downtime.

During the downtime you will be unable to create new support tickets, view existing support tickets, or take advantage of our live chat service.

Thank you for your patience! We will keep you up to date on our progress via the status blog when the upgrade is under way.

Cheers,
Second Life Support Team
Nov 8, 15:11 PST
Nov 13, 2017
Completed - The scheduled billing maintenance has been resolved
Nov 13, 10:22 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:00 PST
Scheduled - We will be performing scheduled maintenance on our billing system beginning today at 10AM PST. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
Nov 13, 09:43 PST
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Completed - The scheduled maintenance has been completed.
Nov 10, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 12:00 PST
Scheduled - Concierge phone and Concierge & Premium chat support will be unavailable from 12:00 PM to 1:00 PM PDT, today November 10th, 2017. Case submissions are still available.
Nov 10, 11:33 PST
Nov 9, 2017

No incidents reported.

Nov 8, 2017
Resolved - This incident has been resolved.
Nov 8, 17:07 PST
Update - Some users may experience issues logging in, rezzing objects from inventory and saving objects.
Nov 8, 16:04 PST
Investigating - We are currently investigating this issue.
Nov 8, 16:02 PST
Completed - Maintenance postponed.
Nov 8, 15:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 15:00 PST
Scheduled - Hi Everybody!
This is just a quick reminder that we will be upgrading our support site starting at 3:00pm PST on Wednesday 11/08. The upgrade will continue through Thursday Morning, when we plan to re-open our support site at 9:00am.
During the downtime you will be unable to create new support tickets, view exisiting support tickets, or take advantage of our live chat service.
Thank you for your patience! We will keep you up to date on our progress via the status blog when the upgrade is under way.
Cheers,
Second Life Support Team
Nov 8, 07:56 PST
Nov 7, 2017
Completed - Support Upgrade Postponed. The upgrade which was meant to take place today will now be scheduled for tomorrow 11/08 at 3:00pm PST
Nov 7, 18:33 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:00 PST
Update - Hi Everybody!

Our support upgrade has been postponed! The upgrade which was meant to take place today will now be scheduled for tomorrow 11/08 at 3:00pm PST. The upgrade will continue through Thursday Morning, when we plan to re-open our support site at 9:00am.

During the downtime you will be unable to create new support tickets, view exisiting support tickets, or take advantage of our live chat service. Thank you for your patience! We will keep you up to date on our progress via the status blog when the upgrade is under way.

Cheers,
Second Life Support Team
Nov 7, 14:01 PST
Scheduled - Hi Everybody!
This is just a quick reminder that we will be upgrading our support site starting at 3:00pm PST on Tuesday 11/07. The upgrade will continue through Wednesday Morning, when we plan to re-open our support site at 9:00am.
During the downtime you will be unable to create new support tickets, view exisiting support tickets, or take advantage of our live chat service.
Thank you for your patience! We will keep you up to date on our progress via the status blog when the upgrade is under way.
Cheers,
Second Life Support Team
Nov 3, 14:26 PDT
Resolved - Thank you for your patience! Stipends have been distributed! Please check your Linden$ balance - if you have still not received your stipend, please feel free to reach out through Live Chat, or submit a Support Case before 3:00 SLT.
Nov 7, 11:00 PST
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We apologize for any inconvenience this may cause you, and we are in the process of getting them out. We will update this blog when that has been completed. Thank you for your patience!
Nov 7, 05:35 PST
Completed - Thank you for your patience! Scheduled maintenance is now complete!
Nov 7, 08:43 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 7th, at 3AM PST. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Nov 6, 12:37 PST
Nov 6, 2017
Resolved - This issue has now been resolved. Thank you so much for your patience!
Nov 6, 12:06 PST
Investigating - We are aware of numerous problems with logins, rezzing, and other SL services. We are actively investigating, but believe this is due to overall issues with the internet today. Another rough day on the internet seas.
Nov 6, 10:49 PST
Nov 5, 2017

No incidents reported.