Mesh Upload Configuration
Investigating - We are experimenting with optimizing the configuration of our cloud simhosts to increase performance, and as a side effect we have found that some meshes have a different physics impact calculation, which may be higher or lower than previously shown. This will affect both new and existing uploads. If you experience this issue, please file a Jira or contact support.
Jul 21, 16:31 PDT
Aditi (Beta Grid) Issues
Update - We're continuing to work on restoring account access to the beta grid, ADITI. We are making progress and will update this blog with further information as it becomes available. Thank you for your continued patience.
Jul 14, 11:48 PDT
Update - We are continuing to work on restoring account syncing to the beta grid, Aditi. A fix for this is currently in development, and progress is underway.
Jun 17, 06:18 PDT
Update - We are still currently working to restore account syncing to the beta grid, Aditi. Please continue to watch this blog for updates.
May 19, 12:05 PDT
Update - We are continuing to work to restore account syncing to the beta grid, Aditi. Please continue to watch this blog for updates
Apr 7, 10:36 PDT
Update - We are aware that some residents may be experiencing issues logging into the beta grid. Please keep an eye on this blog for further updates.
Mar 19, 08:17 PDT
Update - We are continuing to investigate this issue. We thank you for your patience while we find a solution. Please continue to follow this blog for updates.
Feb 12, 12:03 PST
Investigating - We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Dec 2, 11:47 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Traffic Issues
Resolved - This incident has been resolved.
Jul 22, 08:03 PDT
Update - We are continuing to investigate this issue.
Jul 20, 10:39 PDT
Investigating - We are currently investigating an issue with traffic reporting incorrectly on regions. We apologize for any inconvenience this may cause. Please follow this blog for updates.
Jul 20, 10:39 PDT
Jul 21, 2021
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Jul 21, 10:18 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 08:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 21st, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jul 17, 08:37 PDT
Jul 20, 2021
Community Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 11:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:43 PDT
Scheduled - We will be continuing maintenance on community.secondlife.com Tuesday, July 20th at 10:40 AM PST for approximately 30 minutes. During this time, users may be unable to access community features. Please follow this blog for updates.
Jul 20, 10:41 PDT
Community Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:00 PDT
Scheduled - We will be undergoing maintenance on community.secondlife.com Tuesday, July 20th at 10 AM PST for approximately 30 minutes. During this time, users may be unable to access community features. Please follow this blog for updates.
Jul 15, 10:09 PDT
Jul 19, 2021
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 14:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:38 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 07:36 PDT
Scheduled - Concierge and Billing Phone support will be unavailable Monday, July 19th from 6:40 AM PST - 2:00 PM PST. Live Chat Ticket submissions will still be available at this time.
Jul 19, 07:37 PDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:01 PDT
Scheduled - Phone and chat support will be unavailable Saturday, July 17 from 6:00 AM PDT - 3:00 PM PDT. Ticket submissions will still be available at this time.
Jul 16, 14:16 PDT
Jul 16, 2021

No incidents reported.

Jul 15, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 12:00 PDT
Scheduled - Phone support will be unavailable on Thursday, July 15th from 12:00 PM PST - 2:00 PM PST. Live chat and ticket submissions will still be available at this time.
Jul 15, 09:10 PDT
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:31 PDT
Scheduled - We will be performing maintenance on our billing systems on Thursday, July 15 at 9:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Jul 15, 08:15 PDT
Jul 14, 2021
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 10:00 PDT
Scheduled - We will be performing maintenance on our billing systems on Wednesday, July 14 at 10 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Jul 14, 06:05 PDT
Jul 13, 2021

No incidents reported.

Jul 12, 2021
Username Change Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 14:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 13:35 PDT
Scheduled - We will be undergoing maintenance to our username change service at 1:30 PM SLT for 30 minutes. During this time, Residents will not be able to change their username at secondlife.com. Please follow this blog for updates.
Jul 12, 13:32 PDT
Jul 11, 2021
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 13:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:05 PDT
Scheduled - Phone and chat support will be unavailable Sunday, June 11th from 6:00 AM PST - 2:00 PM PST. Ticket submissions and Live Chat will still be available at this time.
Jul 11, 06:04 PDT
Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 10:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 09:00 PDT
Scheduled - Chat support will be unavailable Sunday, June 11th from 9:00 AM PST - 10:10 AM PST. Ticket submissions will still be available at this time.
Jul 11, 06:07 PDT
Jul 10, 2021

No incidents reported.

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