Update - We are still actively working on this issue, and appreciate your continued patience. We will update this blog with additional updates, so please keep an eye out!
Mar 15, 2023 - 10:06 PDT
Update - This issue is still being worked on! We appreciate everyone's continued patience. Please keep an eye on this blog for updates.
Feb 15, 2023 - 10:07 PST
Investigating - We are aware that some of our Residents are currently experiencing issues with online friends not showing correctly. Our engineers are hard at work to correct this behavior as soon as possible; however, there may be an extended time frame before this occurs. We sincerely appreciate everyone's patience. Please follow this blog for updates.
Jan 12, 2023 - 15:15 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payments and Marketplace Maintenance Apr 6, 2023 05:00-08:00 PDT
We have some important upgrades planned for our database back end. To ensure the best possible transition to the updated version, we're taking the extra precaution of taking the Second Life Marketplace and all USD payments offline from 5am - 8am SLT on April 6th, 2023. L$ transactions will not be impacted. As soon as the work is complete, we'll post an update on our Status Blog at status.secondlife.com, so be sure to subscribe to updates to be notified as quickly as possible.

We apologize in advance for this disruption and especially appreciate your patience as we prepare for future projects which depend on this work.

While we aren't expecting any in-world problems once the maintenance is complete, if you notice any new issues with everyday operations that impact Second Life inventory - updating/copying/modifying items, changing outfits, giving an object to another Resident, etc. please let us know as quickly as possible. You can file a Jira issue to communicate directly with our development team, or contact our support team if that's more convenient. No one knows the world of Second Life as well as Residents, and we value your input and assistance as we continue to update the grid's fundamental technologies. Thank you!

Posted on Mar 27, 2023 - 14:55 PDT
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023
Completed - The scheduled maintenance has been completed.
Mar 30, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 12:45 PDT
Scheduled - Billing Phone support will be unavailable on Thursday, March 30th, from 12:45 PM - 1:30 PM PDT. Concierge and Premium Plus phone support, ticket submissions, and Live chat will still be available at this time.
Mar 30, 08:25 PDT
Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 07:01 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, March 29th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 27, 12:03 PDT
Mar 28, 2023
Completed - The scheduled maintenance has been completed.
Mar 28, 09:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, March 27th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 27, 12:01 PDT
Mar 27, 2023
Completed - The scheduled maintenance has been completed.
Mar 27, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 PDT
Scheduled - Billing Phone support will be unavailable on Monday, March 27th from 9:00 AM PDT - 10 AM PDT. Ticket submissions and Live chat will still be available at this time.
Mar 27, 07:02 PDT
Resolved - This incident has been resolved.
Mar 27, 00:59 PDT
Investigating - We currently undergoing maintenance to billing systems. Residents may experience a longer wait time than usual when making purchases, buy or sell L$, or use the cashier at this time. Please watch this blog for updates.
Mar 26, 23:15 PDT
Mar 26, 2023
Resolved - This incident has been resolved.
Mar 26, 08:01 PDT
Investigating - We currently undergoing maintenance to billing systems. Residents may experience a longer wait time than usual when making purchases, buy or sell L$, or use the cashier at this time. We hope to restore these services quickly.
Mar 26, 06:16 PDT
Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 13:15 PDT
Scheduled - Billing Phone support will be unavailable on 3/23/2023 from 1:15 PM- 2:00 PM. Ticket submissions and Live chat will still be available at this time.
Mar 23, 06:21 PDT
Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 09:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 07:01 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, March 22nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 18, 08:06 PDT
Resolved - This incident has been resolved.
Mar 22, 06:25 PDT
Identified - We are currently performing unscheduled maintenance on our Community Pages. While this maintenance is in progress, some pages may appear blank or may not be found. Please monitor this blog for updates.
Mar 22, 01:03 PDT
Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 08:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, March 21st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 18, 08:05 PDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.