Second Life Status

Billing Issues

Investigating - We are currently investigating an issue that may still cause some Mastercard transactions to fail. This may also prevent Mastercards from being added as payment methods. Please monitor this blog for more updates as they become available.
Jun 22, 10:52 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life RC LeTigre Regions Operational

Second Life RC BlueSteel Regions Operational

Second Life RC Magnum Regions Operational

Second Life RC Snack Regions Operational

Second Life RC Cake Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2018

Scheduled Support Ticket Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:00 PDT

Scheduled - We will be performing scheduled maintenance on our support ticket system starting on Friday, June 22nd 2018 at 6:00 pm. During this maintenance, residents will not receive notifications of changes to support tickets, but will still be able to submit support tickets. Residents will also not receive email notifications on ticket replies, but any responses will still be available in ticket history: https://lindenlab.freshdesk.com/support/tickets. Please check this blog for further updates.
Jun 21, 09:42 PDT

Jun 22, 2018

Concierge and Billing Phone Support, and Live Chat Unavailable

Completed - The scheduled maintenance has been completed.
Jun 22, 13:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 12:00 PDT

Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT on Friday, June 22, 2018. Ticket submissions will still be available at this time.
Jun 22, 06:11 PDT

Jun 21, 2018

Viewer 5.1.5.515811 Update Issues for 5/31/2018

Resolved - The issue impacting 32 bit Windows users who attempted to update to Viewer 5.1.5.515811 has been resolved
Jun 21, 15:08 PDT

Identified - We are currently aware of an issue where 32 bit Windows users are unable to update to the latest version of Second Life. For more information on how to resolve the issue and free yourself from an update loop please view this post on the Community page:

https://community.secondlife.com/forums/topic/423151-viewer-515515811-release-issues-for-5312018/

We thank you for your patience during this time and apologize for the inconvenience.
Jun 1, 17:20 PDT

Billing Issues

Resolved - The issue possibly impacting Mastercard transactions has been resolved.
Jun 21, 15:05 PDT

Investigating - We are currently investigating an issue that may cause some Mastercard transactions to fail. This may also prevent Mastercards from being added as payment methods. Please monitor this blog for updates.
Jun 21, 10:26 PDT

Jun 20, 2018

Unscheduled Billing Maintenance

Resolved - The Unscheduled Billing Maintenance is now complete.
Jun 20, 14:03 PDT

Investigating - We are currently performing unscheduled maintenance on our billing systems. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
Jun 20, 10:49 PDT

Rolling Restarts RC Channel Roll

Completed - Today's Rolling Restarts are complete.
Jun 20, 11:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday June 20th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 18, 10:24 PDT

Jun 19, 2018

Second Life Billing Phone Support Unavailable

Completed - The scheduled maintenance has been completed.
Jun 19, 12:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 10:00 PDT

Scheduled - Billing phone support will be unavailable starting June 19th at 10:00 am PST. Please note that we will still be accepting support tickets during this time. Billing phone support will be available again June 19th at 12 pm PST. We thank you for your understanding.
Jun 18, 09:28 PDT

Rolling Restarts Main Channel Roll

Completed - Today's Rolling Restarts are now complete.
Jun 19, 07:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:01 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday June 19th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jun 18, 10:22 PDT

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

Linden Realms Unscheduled Maintenance

Resolved - This maintenance is now complete!
Jun 15, 13:12 PDT

Identified - Linden Realms is currently undergoing unscheduled maintenance. Access to Linden Realms regions, portals and associated Linden Realms activities may be interrupted until the maintenance is complete. Once maintenance has concluded we expect Linden Realms access and activities to be available for regular use. Updates will be posted here as they are available.
Jun 15, 12:33 PDT

Concierge Phone and Live Chat Unavailable

Completed - The scheduled maintenance has been completed.
Jun 15, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 12:00 PDT

Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT on Friday, June 15th, 2018. Ticket submissions will still be available at this time
Jun 15, 11:26 PDT

Jun 14, 2018

No incidents reported.

Jun 13, 2018

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 17:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 13:01 PDT

Scheduled - We will be performing scheduled maintenance on our billing system beginning Wednesday, June 13th, at 1 PM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
May 29, 12:00 PDT

Rolling Restarts RC Channel Roll

Completed - Today's Rolling Restarts are now complete.
Jun 13, 10:11 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, June 13th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 11, 07:43 PDT

Jun 12, 2018

No incidents reported.

Jun 11, 2018

Live Support Closed Sunday June 10th

Completed - The scheduled maintenance has been completed.
Jun 11, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:00 PDT

Scheduled - Premium & Concierge live chat and phone support will be closed on Sunday, June 10, 2018. Ticket submissions will remain open. All support channels will re-open Monday, June 11, 2018 at 6 AM, PDT.
Jun 7, 11:47 PDT

Jun 10, 2018

No incidents reported.

Jun 9, 2018

Phone and Live Chat support unavailable

Completed - This maintenance has been completed. Thank you for your patience.
Jun 9, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:00 PDT

Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT on Friday, June 8th, 2018. Ticket submissions will still be available at this time
Jun 8, 06:16 PDT

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