Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Degraded Performance
Chat Support Operational
Phone Support Operational
Case Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 12th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Nov 11, 2024 - 08:05 PST
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 13th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Nov 11, 2024 - 08:06 PST
Past Incidents
Nov 11, 2024

No incidents reported today.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 6th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 1, 14:02 PDT
Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:30 PST
Scheduled - We will be performing maintenance on our billing systems today, Wednesday November 6th at 10:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 6, 10:07 PST
Resolved - We have identified the issue and confirmed its resolved. If you have submitted a support case, we will be responding as quickly as possible. We thank you again for your continued patience with this matter.
Nov 6, 09:40 PST
Investigating - We are currently experiencing issues with some LindeX Purchases failing. They appear to be refunding automatically. Please watch this blog for updates.
Nov 5, 06:50 PST
Nov 5, 2024
Completed - The scheduled maintenance has been completed.
Nov 5, 11:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:15 PST
Scheduled - We will be performing maintenance on our billing systems on Tuesday, Nov 5th at 10:00AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc) . Please watch this blog for updates.
Nov 5, 10:00 PST
Completed - The scheduled maintenance has been completed.
Nov 5, 08:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 5th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 1, 14:01 PDT
Nov 4, 2024
Completed - The scheduled maintenance has been completed.
Nov 4, 17:59 PST
Update - The LindeX Sell order issues appear to be resolved, please watch this blog for more updates.
Nov 4, 11:42 PST
Update - We are also investigating issues with Sell orders - please watch this blog for updates.
Nov 4, 09:01 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 2, 19:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 18:59 PDT
Scheduled - We are currently investigating issues with L$ buy orders failing due to a high volume.

Please keep an eye on this blog for any updates.

Nov 2, 18:56 PDT
Completed - The scheduled maintenance has been completed.
Nov 4, 11:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 10:00 PST
Scheduled - We will be performing maintenance on our billing systems on Monday, Nov 4th at 10:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 4, 08:58 PST
Nov 3, 2024
Resolved - This incident has been resolved.
Nov 3, 13:24 PST
Identified - CasperVend reports:
"We are affected by a fault at the datacentre.
https://bare-metal-servers.status-ovhcloud.com/incidents/x1hn82fvjjyw
They are fixing.
Transactions will complete later (they will not be lost)."

Please watch this blog for any updates.

Nov 3, 10:09 PST
Nov 2, 2024
Nov 1, 2024
Completed - The scheduled maintenance has been completed.
Nov 1, 15:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:31 PDT
Scheduled - Live Chat support will be unavailable Friday, November 1st from 6:30 AM to 2:30 PM PDT. Phone Support and Ticket submissions will still be available at this time. Phone Support will also be closed from 10AM-11AM PDT on Friday, November 1st.
Nov 1, 06:30 PDT
Oct 31, 2024
Completed - The scheduled maintenance has been completed.
Oct 31, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, October 31st from 9:00 AM to 2:30 PM PDT. Ticket submissions will still be available at this time.
Oct 31, 08:45 PDT
Completed - The scheduled maintenance has been completed.
Oct 31, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 09:30 PDT
Scheduled - We will be undergoing scheduled maintenance to Second Life logins on Thursday, October 31st at 9:30 AM PDT. During this time, logins may be temporarily unavailable during the update. Those already logged in will be unaffected. Please watch this blog for further information.
Oct 31, 05:41 PDT
Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:30 PDT
Scheduled - Live Chat support will be unavailable Wednesday, October 30th from 6:30 AM-2:30 PM PDT. Phone Support and Ticket submissions will still be available at this time.
Oct 30, 06:17 PDT
Completed - The scheduled maintenance has been completed.
Oct 30, 11:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:57 PDT
Scheduled - We will be performing maintenance on our billing systems on Wednesday, October 30th at 11 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 30, 10:55 PDT
Completed - The scheduled maintenance has been completed.
Oct 30, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:00 PDT
Scheduled - We will be undergoing scheduled maintenance to Second Life logins on Wednesday, October 30th at 10:00 AM PDT. During this time, logins may be temporarily unavailable during the update. Those already logged in will be unaffected. Please watch this blog for further information.
Oct 30, 05:54 PDT
Completed - The scheduled maintenance has been completed.
Oct 30, 09:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 30th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 28, 06:42 PDT
Completed - The scheduled maintenance has been completed.
Oct 30, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:30 PDT
Scheduled - We will be performing maintenance on our billing systems on Wednesday, October 30th, at 8:30 a.m. PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases such as LindeX transactions, Marketplace, Land, Premium, or Name Change. Please watch this blog for updates.
Oct 29, 12:40 PDT
Resolved - This incident has been resolved.
Oct 30, 08:08 PDT
Investigating - We are currently performing unscheduled maintenance on CasperVend and CasperLet services. During this time, your CasperVend and CasperLet services may be unavailable. Please watch this blog for updates.
Oct 30, 06:42 PDT
Oct 29, 2024
Completed - The scheduled maintenance has been completed.
Oct 29, 11:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 29th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 28, 06:41 PDT
Oct 28, 2024
Completed - The scheduled maintenance has been completed.
Oct 28, 15:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 06:38 PDT
Scheduled - Live Chats will be closed from 6:30 AM PDT until 11:00 AM PDT on Monday, September 28, 2024, and will reopen at 11:00 AM PDT.
Concierge and Billing phones are open, but may experience longer than usual wait times.

Oct 28, 06:37 PDT
Completed - The scheduled maintenance has been completed.
Oct 28, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:45 PDT
Scheduled - We will be performing maintenance on our billing systems on Monday, October 28th, at 10:45 a.m. PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 28, 10:32 PDT
Resolved - This incident has been resolved.
Oct 28, 06:38 PDT
Investigating - We are currently performing maintenance on our Concierge and Premium Plus Phone systems. Ticket submissions and Live Chat will still be available at this time.
Oct 22, 15:02 PDT