Second Life Status

Support Ticket Delays

Monitoring - Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST

Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Degraded Performance

Chat Support Operational

Phone Support Operational

Case Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life Main Channel Mar 18, 2025 06:00-10:00 PDT

We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, March 18th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Mar 14, 2025 - 12:15 PDT

Rolling Restarts for Second Life RC Channels Mar 19, 2025 07:00-11:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday , March 19th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Mar 14, 2025 - 12:16 PDT

Past Incidents

Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

Phone and Live Chat Support Closing early

Completed - The scheduled maintenance has been completed.
Mar 13, 14:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:35 PDT

Scheduled - Phone and Chat support will be closing 15 minutes early on Thursday, March 13th at 2:15 PST / 5:15 EST. Ticket submissions will still be available at this time.
Mar 11, 13:42 PDT

Billing Engine Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 11:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Thursday March 13th at 11:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates. May affect LindeX, Marketplace, Land, Premium, Name Change and other features.
Mar 13, 11:15 PDT

Mesh Uploads for Premium Plus Members

Resolved - Free mesh uploads for Premium Plus are now gridwide!
20 Picks for all are also now gridwide.
In order to see these changes reflected, you will need the latest Second Life Viewer release (https://secondlife.com/downloads)
Or the latest Firestorm Beta (https://www.firestormviewer.org/early-access-beta-downloads/)
However they will persist regardless of the viewer you use across logins.
Mar 13, 11:26 PDT

Update - Additional Notes:

- To take advantage of 20 profile picks, residents will need both Bluesteel regions and ForeverFPS Beta - https://releasenotes.secondlife.com/viewer/7.1.12.12999043440.html

- Firestorm Beta will support both.
Feb 25, 11:34 PST

Monitoring - Please note that free mesh uploads are currently available on the Premium Plus Sandbox—Radiantia at: http://maps.secondlife.com/secondlife/Sandbox%20Radiantia/128/128/27

This will be rolled out to the entire grid in two weeks.

To read more, please visit: https://community.secondlife.com/news/featured-news/membership-mania-week-3-big-rewards-even-bigger-perks-r11158/
Feb 21, 14:11 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 PDT

Scheduled - Phone and Live Chat support will be unavailable on Thursday, March 13th from 09:00 AM PST to 10:00 AM PST. Ticket submissions will still be available at this time.
Mar 13, 08:55 PDT

Mar 12, 2025

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Mar 12, 09:29 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday , March 11th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 7, 10:25 PST

Mar 11, 2025

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Mar 11, 10:24 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , March 11th , beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 7, 10:24 PST

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Mar 6, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 13:50 PST

Scheduled - Phone support will be unavailable on Thursday, March 6th from 1:50 PM PST to 2:30 PM PST. Ticket submissions and Live chat will still be available at this time.
Mar 6, 13:49 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Mar 6, 13:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 12:00 PST

Scheduled - Phone and Chat support will be unavailable on Thursday, March 6th from 12:00 PM PST to 1:45 PM PST. Ticket submissions will still be available at this time.
Mar 6, 08:32 PST

Attachment script errors on region crossings and teleports

Resolved - The RC roll yesterday has resolved these issues. Thank you for your patience!
Mar 6, 10:25 PST

Identified - We are aware of an issue affecting RC channel regions running version 2025-02-14.13331882069. On some region crossings or teleports, the avatar will become unable to navigate, and an error 'Unable to find specified agent to request permissions.' may appear on attachments. This issue is being tracked in this feedback portal report: https://secondlife.canny.io/server-bugs/p/unable-to-find-specified-agent-to-request-permissions-errors. We've identified the cause and have a fix in progress.
Mar 3, 16:41 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Mar 6, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 09:00 PST

Scheduled - Phone and Live Chat support will be unavailable on Thursday, March 6th from 09:00 AM PST to 10:00 AM PST. Ticket submissions will still be available at this time.
Mar 6, 05:40 PST

Mar 5, 2025

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Mar 5, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Mar 4, 07:30 PST

Update - We will be undergoing scheduled maintenance during this time.
Mar 4, 07:15 PST

Update - We will be undergoing scheduled maintenance during this time.
Mar 4, 07:13 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday March 5th, beginning at approximately 6:00 AM PST. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 4, 06:00 PST

Mar 4, 2025

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Mar 4, 10:45 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 4, 07:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 07:15 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , March 4th, beginning at approximately 6:00 AM PST. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 4, 07:09 PST

Mar 3, 2025

Second Life Wiki Issues

Resolved - This incident has been resolved.
Mar 3, 16:41 PST

Investigating - We are currently investigating reports of difficulties viewing the Second Life Wiki.

We apologize for any inconvenience this may cause. Please follow this blog for updates.
Feb 18, 12:26 PST

Traffic numbers unreliable

Resolved - This incident has been resolved.
Mar 3, 16:27 PST

Identified - We've identified the cause of the issue. We should see traffic numbers recover within 24 hours.
Mar 2, 22:05 PST

Investigating - We are aware that traffic numbers in search and parcel info are currently showing incorrect (too low) numbers. Traffic numbers in the Destination Guide are still correct.
We are investigating the cause and apologize for the interruption.
Mar 1, 21:24 PST

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Mar 3, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 PST

Scheduled - We will be performing maintenance on our billing systems on Monday March 3rd at 10:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Mar 3, 05:50 PST

Mar 2, 2025