Teleport Issues
Investigating - We are aware of intermittent issues with Teleports, and we are currently investigating. Please keep an eye on this blog for updates.
Oct 2, 10:13 PDT
Group Chat Issues
Investigating - We are aware of failures with message delivery in group chat which are impacting some users. We believe that we have identified the cause, however the fix is going to take a bit of time to implement. Please forgive the inconvenience as we work to address this issue.
Sep 1, 10:41 PDT
Limited availability of new Regions
Identified - New Private Region sales remain on hold. Please keep an eye on our Featured News blog for any major updates regarding new private region sales:
https://community.secondlife.com/blogs/blog/4-featured-news/

Please see https://community.secondlife.com/blogs/entry/4497-limited-availability-of-new-second-life-regions/ for more information and other options for finding land in SL.

It is still possible to manage your current land holdings via land.secondlife.com.
Jul 31, 10:20 PDT
Investigating - New Region sales are currently on hold. Please see https://community.secondlife.com/blogs/entry/4497-limited-availability-of-new-second-life-regions/ for more information and other options for finding land in SL.
It is still possible to manage your current land holdings via land.secondlife.com.
May 14, 14:30 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020
Issues with payments
Resolved - This incident has been resolved.
Oct 20, 23:03 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 22:48 PDT
Investigating - We are aware of issues with payments. Our engineers are investigating.
Oct 20, 22:27 PDT
Partial Region Cloud Transfer (SLS and RC Channels)
Completed - The scheduled maintenance has been completed.
Oct 20, 09:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:00 PDT
Scheduled - We will be transferring some regions from both our Second Life servers and RC Channels to our cloud based servers on Tuesday, October 20th, beginning at 6:00am PDT. During this time regions will need to be restarted in order to complete the transfer.
Oct 19, 14:52 PDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Sunday, October 18th from 10-11 AM PST. Ticket submissions will still be available at this time.
Oct 18, 07:00 PDT
Oct 17, 2020

No incidents reported.

Oct 16, 2020
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:30 PDT
Scheduled - We will be performing maintenance on our billing systems today at 10:30 am. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 16, 10:08 PDT
Bake Services Maintenance
Resolved - This incident has been resolved.
Oct 16, 10:25 PDT
Monitoring - We're deployed a fix for the avatar rendering issues onto the main grid, and we believe the problem has been resolved. Our engineers will keep monitoring the grid for a while.
Oct 15, 17:21 PDT
Update - Our engineering teams are still working on this issue. We'll post here when we know more.
Oct 15, 14:07 PDT
Investigating - We’re aware that the issue with avatar rendering is still ongoing. Our engineering teams are actively working on the issue. We’ll post updates on the status page as we have them. We’re sorry for the ongoing issues.
Oct 15, 09:47 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 20:19 PDT
Identified - We have identified the issue, and we are prepping a rollback of the RC channel roll this morning to address the issue. We're really sorry about the interruption.
Oct 14, 15:51 PDT
Investigating - We are currently experiencing issues with bake services, and avatars may experience trouble changing outfits or will also appear as a cloud while this maintenance is in progress. Please check this blog for further updates.
Oct 14, 15:19 PDT
Second Life Marketplace Issues
Resolved - This incident has been resolved.
Oct 16, 10:24 PDT
Monitoring - A fix has been implemented and we're monitoring the Marketplace. If you have problems with a transaction placed today between 10:55AM SLT and 1:30PM SLT please file a support ticket.
Thank you for your patience!
Oct 15, 17:40 PDT
Update - We are continuing to work on the Marketplace. Unfortunately, it may be another hour or more before we can bring it back up.
Oct 15, 15:00 PDT
Update - The Second Life Marketplace is currently down while we perform maintenance. Please keep an eye on this blog for updates."
Oct 15, 13:13 PDT
Investigating - We are aware that Residents are experiencing issues, and seeing some delays while trying to access the Second Life Marketplace. Our operations team is investigating.
Oct 15, 11:52 PDT
Oct 15, 2020
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 PDT
Scheduled - We will be performing maintenance on our billing systems on Thursday, Oct 15th. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 13, 05:54 PDT
Oct 14, 2020
Rolling Restarts Second Life RC Channels
Resolved - This incident has been resolved.
Oct 14, 20:19 PDT
Update - The rollback of the RC Channels is still underway.
Oct 14, 17:00 PDT
Investigating - We are currently performing rolling restarts for regions on the RC Channels. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Oct 14, 15:47 PDT
Bake Services Maintenance
Resolved - This incident has been resolved.
Oct 14, 14:26 PDT
Investigating - We are currently experiencing issues with bake services, and avatars may experience trouble changing outfits while this maintenance is in progress. Please check this blog for further updates.
Oct 14, 13:24 PDT
Rolling Restarts Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Oct 14, 14:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the RC Channels on Wednesday, October 14th, beginning at 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Oct 12, 14:27 PDT
Second Life Marketplace Issues
Resolved - This incident has been resolved.
Oct 14, 14:03 PDT
Investigating - We are aware that Residents are seeing some delays while trying to access the Second Life Marketplace. Our operations team is investigating.
Oct 14, 10:34 PDT
Unscheduled Billing Maintenance
Resolved - This incident has been resolved.
Oct 14, 10:56 PDT
Investigating - We are aware of an issues currently which may cause some payments to not process. At this time, Residents may be unable to use the cashier or to make purchases, and some purchases may take longer than normal to process. Please watch this blog for updates.
Oct 14, 10:47 PDT
Oct 13, 2020
Stipends Delayed
Resolved - This incident has been resolved.
Oct 13, 14:52 PDT
Investigating - We are aware the Stipends for this week have been delayed for some Premium members. We are investigating the issue, and expect them to be paid out soon. Please monitor this blog for updates.
Oct 13, 06:21 PDT
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Saturday, October 10th from 10-11 AM PST. Ticket submissions will still be available at this time.
Oct 10, 09:31 PDT
Oct 9, 2020
Phone Support Issues
Resolved - This incident has been resolved.
Oct 9, 15:03 PDT
Investigating - Callers to our phone support may experience dropped calls or poor call quality. We are investigating this issue now. Please watch this blog for updates.
Oct 9, 10:49 PDT
Oct 8, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 14:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:12 PDT
Scheduled - Phone and chat support will be unavailable Thursday, October 8th from 12:00PM PST - 2:00 PM PST. Ticket submissions will still be available at this time.
Oct 8, 12:11 PDT
Oct 7, 2020
Premium Stipends Delayed
Resolved - This incident has been resolved.
Oct 7, 00:03 PDT
Investigating - We are aware the Stipends for this week have been delayed for some Premium members. We are investigating the issue, and expect them to be paid out soon. Please monitor this blog for updates.
Oct 6, 08:41 PDT
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