Second Life Status

Support Ticket Delays

Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Degraded Performance

Chat Support Operational

Phone Support Operational

Case Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life RC Channels Dec 11, 2024 07:00-13:00 PST

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, December 11th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Dec 06, 2024 - 13:52 PST

Phone and Live Chat Support Unavailable Dec 24, 2024 06:30 - Dec 25, 2024 14:30 PST

Phone and chat support will be unavailable Tuesday, December 24th and Wednesday, December 25th, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the holiday with their loved ones. Ticket submissions will still be available at this time.
Posted on Dec 10, 2024 - 12:59 PST

Concierge and Premium Plus Phone Support Unavailable Dec 26, 2024 06:30 - Dec 30, 2024 14:30 PST

Concierge and Premium Plus Phone support will be unavailable from Thursday, December 26th until Monday, December 30th. Ticket submissions and Live chat will still be available On December 26th, 27th, and 30th.
Posted on Dec 10, 2024 - 13:03 PST

Phone and Live Chat Support Unavailable Dec 31, 2024 06:30 - Jan 1, 2025 14:30 PST

Phone and chat support will be unavailable Tuesday, December 31st and Wednesday, January 1st, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the holiday with their loved ones. Ticket submissions will still be available at this time.
Posted on Dec 10, 2024 - 13:01 PST

Past Incidents

Dec 11, 2024

No incidents reported today.

Dec 10, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Dec 10, 08:12 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, December 10th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Dec 6, 13:51 PST

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Dec 6, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 11:00 PST

Scheduled - Billing Phone Support will be unavailable on Friday, December 6th, from 11:00 AM PST to 12:00 PM PST. Concierge and Premium Plus Phone and Live Chat Support and Ticket submissions will still be available at this time.
Dec 6, 08:32 PST

Dec 5, 2024

Second Life Name Change Service Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 08:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:42 PST

Scheduled - We will be performing maintenance on our Name Change services on Thursday, December 5th, at 7:45 PST. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.
Dec 5, 07:41 PST

Dec 4, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Dec 4, 10:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, December 4th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Dec 2, 12:41 PST

Dec 3, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Dec 3, 09:51 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, December 3rd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Dec 2, 12:40 PST

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 PST

Scheduled - Phone and chat support will be unavailable Friday, November 29th, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the U.S. holiday with their loved ones. Ticket submissions will still be available at this time.
Nov 27, 10:47 PST

Nov 28, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 PST

Scheduled - Phone and chat support will be unavailable Thursday, November 28th, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the U.S. holiday with their loved ones. Ticket submissions will still be available at this time.
Nov 27, 10:46 PST

Nov 27, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Nov 27, 10:06 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 27th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 26, 06:50 PST