Teleport Disconnects
Update - Thanks for your patience! We are updating main grid regions with a fix which should reduce incidence of teleport disconnects. When we have additional information, we will provide an update here.
Apr 18, 08:58 PDT
Investigating - We are actively investigating an increase in disconnects during a teleport. Typically, the avatar teleports or crosses between Regions; the teleport takes longer than usual, and then the viewer is disconnected with a message like:

Darn. You have been logged out of Second Life.
You have been disconnected from the region you were in.

We do not currently believe that this is specific to any viewer, and it can affect any pair of Regions. There is no known workaround - please continue logging back in to get where you were going in the meantime.

For more information please visit our blog post: https://community.secondlife.com/blogs/entry/2524-darn-teleport-disconnects/
Apr 8, 16:05 PDT
Second Life Voice Morph Issues
Update - We are still currently investigating an issue with the Voice Morph. Thank you very much for your patience!
Feb 13, 13:11 PST
Update - We are continuing to investigate Voice Morphing issues, please continue to monitor this blog for updates. Thank you for your patience!
Jan 31, 10:07 PST
Update - We are still working to resolve issues with Voice Morphing in Second Life, please refer to this blog for any further updates, and thank you for your continued patience.
Jan 14, 07:09 PST
Investigating - We are currently investigating an issue that is causing some of our Residents to be unable to acquire and use Voice Morphing with Second Life. Thank you for your patience, and please keep an eye on this blog for updates!
Jan 6, 12:20 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life RC LeTigre Regions ? Operational
Second Life RC BlueSteel Regions ? Operational
Second Life RC Magnum Regions ? Operational
Second Life RC Snack Regions ? Operational
Second Life RC Cake Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Concierge Phone Support and Live Chat Unavailable for Easter Sunday Apr 21, 06:00-15:00 PDT
Concierge phone and chat support will be unavailable Sunday, April 21st. Ticket submissions will still be available at this time.
Posted on Apr 15, 10:38 PDT
Scheduled Billing Maintenance Apr 24, 23:00 - Apr 25, 03:00 PDT
We will be performing maintenance on our billing systems Wednesday, April 24th at 11:00 PM PDT. While this maintenance is in progress, some residents may be unable to add new billing information to our system. Please watch this blog for updates.
Posted on Apr 17, 09:57 PDT
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019
Scheduled Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 16:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:30 PDT
Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, April 18th, 2019. Ticket submissions will still be available at this time.
Apr 18, 13:29 PDT
Rolling Restarts RC BlueSteel, Le Tigre, and the Second Life Server Main Channel
Resolved - This incident has been resolved.
Apr 18, 16:39 PDT
Investigating - We will be performing rolling restarts for regions on RC BlueSteel, Le Tigre, and the Second Life Server Main Channel today, Thursday April, 18th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 18, 09:33 PDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 PDT
Scheduled - On Thursday April 18th, we will be undergoing scheduled maintenance to Second Life starting at 07:00 AM PDT.
During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, inventory, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Apr 17, 15:12 PDT
Apr 17, 2019
Rolling Restarts Second Life RC Magnum Server Channel
Completed - The rolling restarts have been completed.
Apr 17, 11:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:41 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum RC server channel today, Wednesday April, 17th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 17, 10:37 PDT
Apr 16, 2019
Rolling Restarts Second Life RC Cake Server
Completed - The rolling restarts have been completed
Apr 16, 12:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Cake RC server channel on Tuesday April, 16th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 16, 11:59 PDT
Rolling Restarts Second Life RC Server Channels
Completed - We apologize for the confusion. There will be no rolling restarts on Wednesday, April 17th. These restarts have been cancelled.
Apr 16, 11:37 PDT
Scheduled - We will be performing rolling restarts for regions on the RC server channel on Wednesday, April 17th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 16, 11:24 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Apr 16, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:01 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 16th beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 15, 17:54 PDT
Apr 15, 2019
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 PDT
Scheduled - On Monday April 15th, we will be undergoing scheduled maintenance to Second Life starting at 10:00 AM PDT. During this time, Residents may not be able to log back in if they disconnect during the maintenance, and may experience difficulties sending messages and starting group chats until the maintenance is complete. Please keep an eye on this blog for updates.
Apr 11, 08:54 PDT
Apr 14, 2019
Concierge Phone Support and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:00 PDT
Scheduled - Concierge phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, April 14th, 2019. Ticket submissions will still be available at this time.
Apr 14, 08:57 PDT
Scheduled Billing Maintenance
Completed - The maintenance has been cancelled.
Apr 14, 06:00 PDT
Update - The maintenance has been delayed until Tuesday, April 16th
Apr 10, 10:37 PDT
Scheduled - We will be performing maintenance on our billing systems Thursday, April 11th at 10:15 AM PDT. While this maintenance is in progress, residents will be unable to use the cashier or make purchases. Please watch this blog for updates.
Apr 10, 07:05 PDT
Apr 13, 2019
Concierge Phone Support Unavailable
Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:00 PDT
Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 11:00 AM PDT today, April 13, 2019. Ticket submissions and Live Chat will still be available at this time
Apr 13, 08:43 PDT
Apr 12, 2019

No incidents reported.

Apr 11, 2019
Unscheduled Maintenance On my.secondlife.com
Resolved - We have completed the unscheduled maintenance for my.secondlife.com.
Apr 11, 19:03 PDT
Update - We are continuing to investigate this issue.
Apr 11, 17:49 PDT
Investigating - We are currently investigating an issue with my.secondlife.com. Access to my.secondlife.com or updates to profiles may be impacted during this time. Please monitor this blog for updates.

Thank you for your patience during this time.
Apr 11, 17:48 PDT
Concierge Phone Support and Live Chat Unavailable
Resolved - This incident has been resolved.
Apr 11, 14:30 PDT
Investigating - Concierge phone and chat support will be unavailable from 1:30 PDT to 2:30 PM PDT today, April 11, 2019. Ticket submissions will still be available at this time.
Apr 11, 14:12 PDT
Apr 10, 2019
Rolling Restarts Second Life RC Server Channels
Completed - The rolling restarts are complete.
Apr 10, 12:42 PDT
Update - We will also be rolling the BlueSteel, LeTigre, and Magnum RC Channels.
Apr 10, 08:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:01 PDT
Scheduled - We will be performing rolling restarts for regions on the Cake RC server channel on Wednesday, April 10th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 10, 05:59 PDT
Scheduled Inventory Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:00 PDT
Scheduled - Second Life will be undergoing scheduled inventory maintenance from 5:00 AM to 7:00 AM PST on April 10th, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Apr 8, 12:12 PDT
Apr 9, 2019
Rolling Restarts Second Life Main Server Channel
Completed - The scheduled maintenance has been completed.
Apr 9, 07:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 03:23 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 9th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 8, 11:20 PDT
Apr 8, 2019
Scheduled Billing Maintenance
Completed - This maintenance has been cancelled until further notice.
Apr 8, 09:36 PDT
Scheduled - We will be performing scheduled billing maintenance on Tuesday, April 9th starting at 10:00 AM PST. During this maintenance, some users may be unable to add their card information. Please watch this blog for updates.
Apr 3, 12:32 PDT
Apr 7, 2019
Concierge Phone Support and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:00 PDT
Scheduled - Concierge phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, April 7th, 2019. Ticket submissions will still be available at this time.
Apr 7, 07:05 PDT
Apr 6, 2019
Concierge Phone Support Unavailable
Completed - The scheduled maintenance has been completed.
Apr 6, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 PDT
Scheduled - Concierge phone support will be unavailable from 10:00 AM PDT to 12:00 PM PDT today, April 6, 2019. Ticket submissions and Live Chat will still be available at this time
Apr 6, 09:27 PDT
Apr 5, 2019

No incidents reported.

← Incident History Powered by Statuspage