In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 2024 - 06:00 PDT
Scheduled - In observance of Memorial Day - Premium, Premium Plus, Billing phone support and live chat will be closed on Monday, May 27, 2024. Ticket submissions will remain open. All support channels will re-open Tuesday, May 28, 2024 at 6 AM, PDT.
May 27, 2024 06:00 - May 28, 2024 06:00 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Under Maintenance
Chat Support Under Maintenance
Phone Support Under Maintenance
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Billing Maintenance May 28, 2024 08:30-09:30 PDT
We will be performing maintenance on our billing system today, Tuesday May 28th, beginning at approximately 08:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates
Posted on May 23, 2024 - 12:22 PDT
Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024

Unresolved incident: Support Closed in Observance of Memorial Day.

May 26, 2024
Completed - The scheduled maintenance has been completed.
May 26, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 PDT
Scheduled - Concierge and Premium Plus phone support will be unavailable Sunday, May 26th. Live chat and ticket submissions will still be available at this time.
May 23, 14:25 PDT
Completed - The scheduled maintenance has been completed.
May 26, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Sunday, May 26th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
May 26, 07:12 PDT
May 25, 2024
Completed - The scheduled maintenance has been completed.
May 25, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 PDT
Scheduled - Concierge and Premium Plus phone support will be unavailable Saturday, May 25th. Live chat and ticket submissions will still be available at this time.
May 24, 06:22 PDT
May 24, 2024
Completed - The scheduled maintenance has been completed.
May 24, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 11:00 PDT
Scheduled - Phone and chat support will be unavailable Friday, May 24th from 11:00 AM PST - 12:00 PM PST. Ticket submissions will still be available at this time.
May 24, 08:18 PDT
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, May 23rd from 9:00 a.m. PST - 10:00 a.m. PST. Ticket submissions will still be available at this time.
May 23, 06:29 PDT
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 09:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 22nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 17, 09:39 PDT
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 08:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 21st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 17, 09:39 PDT
May 20, 2024

No incidents reported.

May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 PDT
Scheduled - Concierge and Premium Plus phone support will be unavailable Sunday, May 19th. Live chat and ticket submissions will still be available at this time.
May 19, 05:55 PDT
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Saturday, May 11th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
May 18, 06:24 PDT
May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, May 16th from 9:00 a.m. PST - 10:00 a.m. PST. Ticket submissions will still be available at this time.
May 16, 08:18 PDT
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 14:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:35 PDT
Scheduled - We will be performing an unscheduled rollback of the BlueSteel channel on Wednesday, May 15th, beginning at approximately 1:35 PM PDT to address bad face number script errors. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 15, 13:30 PDT
Completed - The scheduled maintenance has been completed.
May 15, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 PDT
Scheduled - We will be performing maintenance on our billing systems on Thursday, May 15th at 10:00 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
May 15, 06:18 PDT
Completed - The scheduled maintenance has been completed.
May 15, 10:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 15th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 11, 06:20 PDT
Resolved - We are moving this connection issue to our Support Solutions Center here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble with a few additional steps to aid in troubleshooting. If you're still encountering this problem after reviewing the article Support is happy to assist.
May 15, 06:36 PDT
Investigating - Support has received reports of connection-related issues that appear to be centered around the countries of Denmark and Germany. The issue is reminiscent to previous connection troubles mentioned here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble . In many instances residents report receiving the error message "Despite Our Best Efforts", while others may be able to log into alternate accounts just fine. We have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem. As always please follow this blog for updates.
Apr 17, 10:38 PDT
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 08:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 14th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 11, 06:19 PDT