Unscheduled Marketplace Maintenance
Investigating - We’re currently aware of an issue where the Second Life Marketplace may intermittently display error messages or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.
Jun 18, 2025 - 13:03 PDT
Support Ticket Delays
Update - Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We’ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.
Apr 30, 2025 - 15:14 PDT
Monitoring - Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST
Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com ? Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Degraded Performance
Chat Support Operational
Phone Support Operational
Case Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life Main Channel Jul 15, 2025 06:00-11:00 PDT

We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 15th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Jul 14, 2025 - 06:23 PDT

Rolling Restarts for Second Life RC Channels Jul 16, 2025 07:00-12:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 16th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Jul 14, 2025 - 06:22 PDT
Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:00 PDT
Scheduled - Phone and chat support will be unavailable on Thursday, July 10th from 12:00 PM PST to 2:30 PM PST. Ticket submissions will still be available at this time.
Jul 10, 09:17 PDT
Jul 9, 2025
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Jul 9, 09:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 9th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jul 6, 11:07 PDT
Jul 8, 2025
Scheduled Billing Maintanence
Completed - The scheduled maintenance has been completed.
Jul 8, 10:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:15 PDT
Scheduled - We will be performing maintenance on our billing systems on Tuesday, May 8th at 10:15 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc). During this time, Support may also be unable to assist with refunds. Please watch this blog for updates.
Jul 7, 11:45 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Jul 8, 08:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 8th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jul 6, 11:06 PDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 4, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Friday, July 4th, from 10:00 AM PDT - 11:00 AM PDT. Ticket submissions will still be available at this time.
Jun 30, 06:18 PDT
Jul 3, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, July 3rd, from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Jun 30, 06:15 PDT
Jul 2, 2025
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Jul 2, 09:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 2nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jun 30, 06:19 PDT
Jul 1, 2025
Second Life Service Issues
Completed - The scheduled maintenance has been completed.
Jul 1, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 15:00 PDT
Scheduled - We will be performing scheduled maintenance on 1 July 2025 starting at 3:00 PDT. During this time, some users may be logged out, and logins will fail. Additionally, some users that remain logged may experience voice, chat and teleport failures.

Please monitor this blog for additional updates.
Jul 1, 06:57 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Jul 1, 07:56 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 1st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jun 30, 06:20 PDT
Jun 30, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Monday, June 30th, from 10:00 AM PDT - 11:00 AM PDT. Ticket submissions will still be available at this time.
Jun 30, 06:13 PDT
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