Second Life Status

Online Friends Display Issues

Investigating - We are aware that some of our Residents are currently experiencing issues with online friends not showing correctly. Our engineers are hard at work to correct this behavior as soon as possible; however, there may be an extended time frame before this occurs. We sincerely appreciate everyone's patience. Please follow this blog for updates.
Jan 12, 2023 - 15:15 PST

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2023

No incidents reported today.

Jan 26, 2023

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 13:15 PST

Scheduled - Billing Phone support will be unavailable on January 26th, 2023 from 1:15 PM - 2:00 PM. Ticket submissions and Live chat will still be available at this time.
Jan 26, 11:09 PST

Completed - The scheduled maintenance has been completed.
Jan 26, 11:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:32 PST

Scheduled - We will be performing maintenance on our login systems on Thursday, January 26th, at 10:30 AM PST. While this maintenance is in progress, some Residents may experience problems trying to log into and/or stay connected to Second Life.

Please follow this blog for updates.
Jan 26, 10:30 PST

Jan 25, 2023

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 12:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:15 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, January 25th at 11:15 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Jan 20, 11:05 PST

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jan 25, 09:33 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 25th, beginning at approximately 7:00 AM PST. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 21, 05:53 PST

Jan 24, 2023

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 12:45 PST

Scheduled - Phone and chat support will be unavailable Tuesday, January 24th, from 12:45 PST - 2:00 PST. Ticket submissions will still be available at this time.
Jan 24, 12:23 PST

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 24, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 24th, beginning at approximately 6:00 AM PST. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 21, 05:52 PST

Jan 23, 2023

Unscheduled Knowledge Base Maintenance

Resolved - This incident has been resolved.
Jan 23, 11:06 PST

Investigating - We are currently performing unscheduled maintenance on our Knowledge Base. While this maintenance is in progress, some pages may appear blank or may not be found. Please monitor this blog for updates.
Jan 23, 10:37 PST

Unscheduled Billing Maintenance

Resolved - This incident has been resolved.
Jan 23, 07:23 PST

Investigating - We currently undergoing maintenance to billing systems. Residents may be unable to make purchases, buy or sell L$, or use the cashier at this time. We hope to restore these services quickly.

Please monitor this blog for additional updates
Jan 21, 14:45 PST

Jan 22, 2023

No incidents reported.

Jan 21, 2023

My.secondlife.com Outage

Resolved - This incident has been resolved.
Jan 21, 18:00 PST

Investigating - My.secondlife.com is currently unavailable. While we work to bring this service back online, both my.secondlife.com and in-world profiles will be inaccessible.

We will update this blog when this web service has been restored.
Jan 21, 15:02 PST

Jan 20, 2023

Unscheduled Marketplace Maintenance

Resolved - We have completed the unscheduled maintenance for the Marketplace. Residents should now be able to access it normally.

Thank you for your patience!
Jan 20, 15:57 PST

Investigating - We are currently performing an unscheduled maintenance on the Marketplace. You may experience being unable to access the Marketplace during this time. We apologize for any inconvenience this may cause.

Please monitor this blog for updates.
Jan 20, 15:36 PST

Resolved - This incident has been resolved.
Jan 20, 11:15 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 11:08 PST

Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Residents who are inworld may experience group chat and IM delivery failures. Our engineers are actively trying to alleviate the issue. We apologize for the inconvenience.

More information will be posted to the status blog as it is available.
Jan 20, 10:04 PST

Jan 19, 2023

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 14:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:00 PST

Scheduled - Phone and chat support will be unavailable Thursday, January 19th from 12:00 PST - 2:00 PST. Ticket submissions will still be available at this time.
Jan 19, 07:04 PST

Jan 18, 2023

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jan 18, 09:24 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 18th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 13, 12:16 PST

Jan 17, 2023

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 17, 08:57 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 17th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 13, 12:15 PST

Jan 16, 2023

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:01 PST

Scheduled - Phone and chat support will be unavailable Monday January 16th from 6:00AM PST - 3:00PM PST. Ticket submissions will still be available at this time.
Jan 11, 14:50 PST

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

Second Life Services Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 10:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:00 PST

Scheduled - We will be performing maintenance on Friday, January 13 beginning at 10:00AM SLT. During this time, some users may be logged out, and logins will fail. Additionally, some users that remain logged may experience voice, chat and teleport failures.

Please monitor this blog for additional updates.
Jan 12, 10:55 PST