Payment support for Residents in Turkey
Monitoring - We're happy to announce that we've reached an agreement with Rapyd Financial Network (https://www.rapyd.net/) for payout support for our Residents in Turkey. In order to request a payout, please submit a "Wire Request" under the issue type "Tilia Account" from our support portal and we will follow up with necessary next steps for your case. You may find that we need a few extra days to process your payments as we get this new flow ironed out.
Jan 22, 12:31 PST
Identified - We’ve identified a solution for payments to our residents in Turkey, and are working on getting that in place. We will be able to share more details about it soon, and look forward to enabling our community to continue creating amazing content in SL.
Jan 13, 14:28 PST
Investigating - We’re aware of the issues with payment provider support for our Residents in Turkey. We’re looking at options to continue supporting them.
Nov 11, 11:04 PST
Inworld Map Tiles Information Currently Unavailable
Update - Now that Uplift has finished we are working to restore the map tile functionality. We still do not have an ETA, but please follow this blog for updates and thank you for your patience!
Jan 21, 11:23 PST
Identified - We have identified the issue and will be implementing a fix, but not not have an ETA for the resolution. Please note the map tile issue also affects new region owners as well as current owners. Thank you very much for your patience, and watch this blog for updates.
Nov 19, 06:49 PST
Investigating - We are aware that currently inworld map tiles are not updating, and we are working on the issue. We appreciate your patience. Please watch this blog for further updates.
Nov 18, 16:10 PST
Limited availability of new Regions
Identified - The Land Store will be undergoing unscheduled maintenance. New Private Region sales have been temporarily placed on hold. We are sorry for the inconvenience!
Although the land store is unavailable, new regions are still available for purchase via a support ticket, filed under Land & Region > Region Purchase.
Please see https://community.secondlife.com/blogs/entry/4497-limited-availability-of-new-second-life-regions/ for more information and other options for finding land in SL.
It is still possible to manage your current land holdings via land.secondlife.com.
Dec 22, 10:14 PST
Aditi (Beta Grid) Issues
Investigating - We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Dec 2, 11:47 PST
Profile Issues
Update - The issue with permissions settings on legacy profiles has been resolved.

We are still investigating issues with my.secondlife.com where some residents may be missing data from their feeds.
Nov 30, 15:57 PST
Investigating - We are currently investigating this issue.
Nov 23, 15:07 PST
Monitoring - We are aware of issues with some profile feeds appearing blank, and are currently investigating reports of issues regarding this matter.
We are also aware of issues with updating friend permissions in-viewer (https://jira.secondlife.com/browse/BUG-229623) and those fixes are in progress. The workaround for now is to update these settings on the web at https://my.secondlife.com.
Nov 23, 11:15 PST
Update - We are continuing to investigate and work on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.
Nov 20, 11:00 PST
Investigating - We are currently investigating on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.

Please monitor this blog for updates. We thank you for your patience during this time.
Nov 18, 08:01 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Major Outage
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Major Outage
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rolling Restarts for Second Life RC Channels Jan 27, 07:00-19:00 PST
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 27, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Posted on Jan 23, 14:13 PST
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

Unresolved incident: Payment support for Residents in Turkey.

Jan 21, 2021
Unscheduled Maintenance to Live Chat service
Resolved - The maintenance has been completed.
Jan 21, 09:32 PST
Investigating - We are experiencing a few issues with our chat service which may result in slow response times from agents. Thank you for your patience!
Jan 21, 07:33 PST
Jan 20, 2021
Unscheduled Second Life Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 11:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 11:00 PST
Scheduled - We will be performing maintenance on Second Life on Wednesday January 20th at 11:00 SLT. During this time, scripted objects with HTTP OUT scripts in them may may be slow to respond or experience other issues for a short time.

Please monitor this blog for updates.
Jan 19, 13:33 PST
Jan 19, 2021
Marketplace Issues
Resolved - This incident has been resolved.
Jan 19, 14:18 PST
Identified - We've identified the issue and a fix is in progress.
Dec 7, 14:21 PST
Investigating - We're aware of a problem editing and listing items on the Marketplace, and are investigating the issue. Please monitor this blog for updates.
Dec 6, 13:42 PST
community.secondlife.com Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 10:19 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:00 PST
Scheduled - community.secondlife.com will be undergoing maintenance on Tuesday, January 19 at 10:00 a.m. PST. During this time, community.secondlife.com services may be inaccessible.
Jan 16, 08:32 PST
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 03:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 19th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 15, 10:14 PST
Jan 18, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 07:53 PST
Scheduled - Phone and chat support will be unavailable Monday, January 18th in observance of Martin Luther King Jr Day. Ticket submissions will still be available at this time. Phone and chat support will resume on Tuesday, January 19th.
Jan 15, 07:48 PST
Jan 17, 2021
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 15:13 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:13 PST
Scheduled - Phone support will be unavailable Sunday, January 17 from 6:00 a.m. PST - 3:00 p.m. PST. Ticket submissions will still be available at this time.
Jan 17, 06:11 PST
Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 PST
Scheduled - Chat support will be unavailable Sunday, January 17th from 10:00 a.m. PST - 11:11 a.m. PST. Ticket submissions will still be available at this time.
Jan 17, 06:19 PST
Jan 16, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:00 PST
Scheduled - Phone and chat support will be unavailable Saturday, January 16 from 10:00 a.m. PST - 11:11 a.m. PST. Ticket submissions will still be available at this time.
Jan 16, 08:28 PST
Jan 15, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 PST
Scheduled - Phone and chat support will be unavailable Friday, January 15th from 9 AM PST - 12 PM PST. Ticket submissions will still be available at this time.
Jan 15, 06:42 PST
Jan 14, 2021

No incidents reported.

Jan 13, 2021
Rolling Restarts for Second Life RC Channels
Update - The scheduled maintenance has been completed.
Jan 13, 12:01 PST
Completed - The scheduled maintenance has been completed.
Jan 13, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 13th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 8, 10:10 PST
Jan 12, 2021
Billing Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:15 PST
Scheduled - Billing phone support will be unavailable from 8:00 AM to 10:30 AM PST.
Jan 12, 08:14 PST
Unscheduled Live Chat Maintenance
Resolved - This incident has been resolved.
Jan 12, 08:41 PST
Investigating - We are currently investigating Live Chat support issues. During this time, Live Chat may be slow to respond or experience other issues. Please monitor this blog for updates.
Jan 12, 07:50 PST
Jan 11, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 06:04 PST
Scheduled - Phone and chat support will be unavailable Saturday, January 2nd from 10 AM PST - 11 AM PST. Ticket submissions will still be available at this time.
Jan 2, 08:41 PST
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