Investigating - We are currently investigating an issue causing residents from Japan to experience issues transacting while using a Mastercard as their payment method. Other payment methods are working as normal. Please contact support with any additional questions or concerns.
Sep 17, 07:42 PDT
Investigating - We are currently preforming unscheduled maintenance to our Twitter tool inside the viewer. While this maintenance is in progress, residents may be unable to post to Twitter from inworld. Please watch this blog for updates.
Jul 31, 14:02 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 PDT
Scheduled - Phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 13th, 2019. Ticket submissions will still be available at this time.
Oct 13, 08:01 PDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019
Completed - Phone and Live Chat Support are back open.
Oct 11, 06:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:30 PDT
Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, October 10th, 2019. Ticket submissions will still be available at this time.
Oct 10, 10:17 PDT
Resolved - This login issue has been resolved. Please contact support if you are still experiencing a problem logging in.
Oct 11, 06:12 PDT
Investigating - We are currently aware of login issues affecting some Time Warner and Spectrum customers in the eastern United States (particularly in Ohio and Kentucky). If you are affected by these issues, please contact your Internet Service Provider for assistance.
Oct 9, 13:02 PDT
Oct 10, 2019
Resolved - This matter has now been resolved. Please contact Support if you continue to experience errors while attempting to add a credit/debit card to your payment methods.
Oct 10, 20:32 PDT
Investigating - We are currently investigating an issue with adding a credit card.
Oct 10, 19:02 PDT
Oct 9, 2019
Completed - Today's Rolling Restarts are complete.
Oct 9, 12:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 PDT
Scheduled - We will be performing rolling restarts for regions on RC LeTigre, RC Bluesteel, RC Magnum, and RC Cake on Wednesday, October 9th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Oct 8, 06:35 PDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 PDT
Scheduled - We will be performing maintenance on our billing systems Tuesday, October 8th, at 11:00 AM PDT. While this maintenance is in progress, residents will be unable to use the cashier or make purchases. Please watch this blog for updates.
Oct 7, 14:57 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 PDT
Scheduled - We will be undergoing maintenance to event listing services on Tuesday, October 8th, at 9:00 AM PST. During this maintenance, Residents may be unable to view or list events. Please watch this blog for updates.
Oct 7, 11:35 PDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - This issue has been resolved.
Oct 4, 18:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 17:37 PDT
Identified - Our engineers have identified the issue and are working on a fix. Thanks for hanging in there with us while we debug this!
Oct 4, 17:15 PDT
Update - Our engineers are still investing this incident. We thank you for your patience while they work!
Oct 4, 16:48 PDT
Investigating - Some Second Life services are currently experiencing an outage. During this time, some Second Life services may be unavailable including, but not limited to: logging in, and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates.
Oct 4, 16:30 PDT
Resolved - This incident has been resolved.
Oct 4, 15:55 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 4, 15:46 PDT
Investigating - Some Second Life services are currently experiencing an outage. During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Oct 4, 15:24 PDT
Oct 3, 2019
Completed - The scheduled maintenance has been completed.
Oct 3, 14:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:15 PDT
Scheduled - Phone and chat support will be unavailable from 12:15 PM PDT to 2:30 PM PDT today, October 3rd, 2019. Ticket submissions will still be available at this time.
Oct 3, 12:07 PDT
Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019
Resolved - The scripting errors which resulted in many scripts, huds, and other items to not function properly should now be resolved.

Any new occurrences of this error should be reported via Support or by filing a BUG report in Jira for investigation.
Sep 30, 10:46 PDT
Update - We will be doing a roll to address this issue on Friday, September 27th, at approximately 10:00 PM PDT. We apologize for the disruptive weekend roll and will try to minimize impact. Thank you so much for your patience during this frustrating time. Information about the roll can be found at https://status.secondlifegrid.net/incidents/dxmwmwk404q9
Sep 27, 15:49 PDT
Investigating - We believe we have identified the source of the scripting problems that rolled to the main channel this week (and so are present on the entire grid now). That simulator build had improvements to script scheduling that reduced overhead, allowing more scripts to be run per frame. Unfortunately, it appears that those changes also exacerbated a previously undetected problem with scripts communicating with other scripts.

The most obvious example of the problem concerns the timing of the object_rez event delivered to a script that has requested the creation of a new object. When a script creates a new object, the script that requests the creation gets an object_rez event to indicate that the new object is ready. Normally, the scripts in the new object should be running before the parent script gets the object_rez event. Similarly, scripts get an on_rez event when the object they are in is rezzed; the order in which those on_rez events occur is not defined, but previously all scripts in the object would get those events roughly at the same time. What we've discovered is that in rare circumstances, the on_rez and object_rez events could be delivered before the all scripts in the new object had been started. When that happened, any communication between the scripts would not work as expected.

This out-of-order event delivery was previously so rare that it had never come to our attention, but the script scheduling changes had the side effect of making it more likely that some scripts would get the rez events more quickly, increasing the chance that the events are delivered before the other scripts they expect to communicate with are ready.

We are working now on a fix; we hope to have the fix deployed on a set of test regions on the beta (Aditi) grid for the weekend so that creators can test with it (watch this space). The rolls for next week will revert the main channel to a version prior to the scheduling changes, and the RC channels will get a version with the improved scheduler but modified so that the rez events are never delivered to any script until after all scripts in the rezzed object have been started.

We know that this bug has affected many of you and your enjoyment of Second Life, and are profoundly sorry that it was not found before it was so widely deployed.
Sep 26, 16:14 PDT