Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:00 PDT
Scheduled - We will be performing scheduled maintenance on April 25, 2019 starting at 7:00 AM PDT. During this time, some residents may be logged off and will not be able to log in until maintenance is complete. Some residents may experience issues sending messages or initiating group chats until the maintenance is complete. Please keep an eye on this blog for further updates.
Second Life Voice Morph Issues
Update - We are still currently investigating an issue with the Voice Morph. Thank you very much for your patience!
Feb 13, 13:11 PST
Update - We are continuing to investigate Voice Morphing issues, please continue to monitor this blog for updates. Thank you for your patience!
Jan 31, 10:07 PST
Update - We are still working to resolve issues with Voice Morphing in Second Life, please refer to this blog for any further updates, and thank you for your continued patience.
Jan 14, 07:09 PST
Investigating - We are currently investigating an issue that is causing some of our Residents to be unable to acquire and use Voice Morphing with Second Life. Thank you for your patience, and please keep an eye on this blog for updates!
Jan 6, 12:20 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life RC LeTigre Regions ? Operational
Second Life RC BlueSteel Regions ? Operational
Second Life RC Magnum Regions ? Operational
Second Life RC Snack Regions ? Operational
Second Life RC Cake Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
Second Life Services Under Maintenance
Logins ? Under Maintenance
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Under Maintenance
Group Text Chat Under Maintenance
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2019

No incidents reported today.

Apr 25, 2019
Unscheduled Maintenance for my.secondlife.com
Resolved - The issue with my.secondlife.com has been resolved.
Apr 25, 15:38 PDT
Investigating - We are currently investigating an issue with my.secondlife.com. Access to my.secondlife.com or updates to profiles may be impacted during this time. Please monitor this blog for updates.

Thank you for your patience during this time.
Apr 25, 15:21 PDT
Teleport Disconnects
Resolved - We have finished updating main grid regions with a fix which should reduce incidence of teleport disconnects. Thank you for your patience during this time.
Apr 25, 15:37 PDT
Update - Thanks for your patience! We are updating main grid regions with a fix which should reduce incidence of teleport disconnects. When we have additional information, we will provide an update here.
Apr 18, 08:58 PDT
Investigating - We are actively investigating an increase in disconnects during a teleport. Typically, the avatar teleports or crosses between Regions; the teleport takes longer than usual, and then the viewer is disconnected with a message like:

Darn. You have been logged out of Second Life.
You have been disconnected from the region you were in.

We do not currently believe that this is specific to any viewer, and it can affect any pair of Regions. There is no known workaround - please continue logging back in to get where you were going in the meantime.

For more information please visit our blog post: https://community.secondlife.com/blogs/entry/2524-darn-teleport-disconnects/
Apr 8, 16:05 PDT
Scheduled Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 13:30 PDT
Scheduled - Concierge phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT Thursday, April 25th, 2019. Ticket submissions will still be available at this time.
Apr 24, 10:49 PDT
Apr 24, 2019
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 09:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:15 PDT
Scheduled - We will be performing maintenance on our billing systems Tuesday, April 23rd at 10:15 AM PDT. While this maintenance is in progress, residents will be unable to use the cashier or make purchases. Please watch this blog for updates.
Apr 22, 11:18 PDT
Rolling Restarts RC Magnum and the Second Life Server Main Channel
Completed - The scheduled maintenance has been completed.
Apr 24, 07:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 PDT
Scheduled - We will be performing rolling restarts for regions on RC Magnum and the Second Life Server Main Channel tomorrow, Wednesday April, 24th beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 23, 15:30 PDT
Apr 23, 2019
Rolling Restarts Second Life RC Server Channels
Completed - The scheduled maintenance has been completed.
Apr 23, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:00 PDT
Scheduled - We will be performing rolling restarts for regions on the RC server channel on Tuesday, April 23rd. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 22, 17:32 PDT
Apr 22, 2019
Add Payment Method Issues for Non-US Residents
Resolved - This incident has been resolved and new payment methods can be added once again
Apr 22, 05:35 PDT
Investigating - Adding new payment methods temporarily unavailable for non-US residents. While issue present, some non-US residents may experience problems adding a new method of payment to their Second Life account. Transactions using preexisting stored methods of payment appear to be unaffected.

Please monitor this blog for additional updates
Apr 22, 04:42 PDT
Apr 21, 2019
Concierge Phone Support and Live Chat Unavailable for Easter Sunday
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:00 PDT
Scheduled - Concierge phone and chat support will be unavailable Sunday, April 21st. Ticket submissions will still be available at this time.
Apr 15, 10:38 PDT
Apr 20, 2019
Concierge Phone Support and Live Chat Unavailable
Resolved - This incident has been resolved.
Apr 20, 15:01 PDT
Investigating - Concierge phone and chat support will be unavailable from 10:00 AM until 3:00 PM on Saturday, April 20. Ticket submissions will still be available at this time.
Apr 20, 10:03 PDT
Apr 19, 2019

No incidents reported.

Apr 18, 2019
Scheduled Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 16:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:30 PDT
Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, April 18th, 2019. Ticket submissions will still be available at this time.
Apr 18, 13:29 PDT
Rolling Restarts RC BlueSteel, Le Tigre, and the Second Life Server Main Channel
Resolved - This incident has been resolved.
Apr 18, 16:39 PDT
Investigating - We will be performing rolling restarts for regions on RC BlueSteel, Le Tigre, and the Second Life Server Main Channel today, Thursday April, 18th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 18, 09:33 PDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 PDT
Scheduled - On Thursday April 18th, we will be undergoing scheduled maintenance to Second Life starting at 07:00 AM PDT.
During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, inventory, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Apr 17, 15:12 PDT
Apr 17, 2019
Rolling Restarts Second Life RC Magnum Server Channel
Completed - The rolling restarts have been completed.
Apr 17, 11:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:41 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum RC server channel today, Wednesday April, 17th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 17, 10:37 PDT
Apr 16, 2019
Rolling Restarts Second Life RC Cake Server
Completed - The rolling restarts have been completed
Apr 16, 12:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Cake RC server channel on Tuesday April, 16th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 16, 11:59 PDT
Rolling Restarts Second Life RC Server Channels
Completed - We apologize for the confusion. There will be no rolling restarts on Wednesday, April 17th. These restarts have been cancelled.
Apr 16, 11:37 PDT
Scheduled - We will be performing rolling restarts for regions on the RC server channel on Wednesday, April 17th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 16, 11:24 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Apr 16, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:01 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 16th beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 15, 17:54 PDT
Apr 15, 2019
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 PDT
Scheduled - On Monday April 15th, we will be undergoing scheduled maintenance to Second Life starting at 10:00 AM PDT. During this time, Residents may not be able to log back in if they disconnect during the maintenance, and may experience difficulties sending messages and starting group chats until the maintenance is complete. Please keep an eye on this blog for updates.
Apr 11, 08:54 PDT
Apr 14, 2019
Concierge Phone Support and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:00 PDT
Scheduled - Concierge phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, April 14th, 2019. Ticket submissions will still be available at this time.
Apr 14, 08:57 PDT
Scheduled Billing Maintenance
Completed - The maintenance has been cancelled.
Apr 14, 06:00 PDT
Update - The maintenance has been delayed until Tuesday, April 16th
Apr 10, 10:37 PDT
Scheduled - We will be performing maintenance on our billing systems Thursday, April 11th at 10:15 AM PDT. While this maintenance is in progress, residents will be unable to use the cashier or make purchases. Please watch this blog for updates.
Apr 10, 07:05 PDT
Apr 13, 2019
Concierge Phone Support Unavailable
Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:00 PDT
Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 11:00 AM PDT today, April 13, 2019. Ticket submissions and Live Chat will still be available at this time
Apr 13, 08:43 PDT
Apr 12, 2019

No incidents reported.

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