Second Life Status

Second Life crash on Windows with some Intel GPUs

Monitoring - We have released the viewer with the included Intel fixes! Head over to https://releasenotes.secondlife.com/viewer/7.1.10.10622905308.html and let us know what you think at https://feedback.secondlife.com/ .
Aug 30, 2024 - 11:03 PDT

Identified - We have seen an increase in crashes for some Residents on Windows with older Intel HD-based graphics (GPUs) after the latest release of Second Life Viewer 7.1.9.

We want to provide an alternative viewer that fixes this issue as quickly as possible, so that Residents may start using it now, even before we have completed our regular QA process. There will be a rigorously tested Second Life release candidate (RC) of this same DeltaFPS build made available in the coming days.

The immediate Windows build may be downloaded from GitHub https://github.com/secondlife/viewer/releases/download/Second_Life_Release%23b0fefd6-DeltaFPS1/Second_Life_7_1_10_10622905308_x86_64_Setup.exe
Alternatively, you may wait for the release of DeltaFPS and download it when ready from https://releasenotes.secondlife.com/viewer.html
Aug 29, 2024 - 16:03 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life RC Channels Sep 11, 2024 07:00-13:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, September 11th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Sep 06, 2024 - 06:24 PDT

Past Incidents

Sep 10, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 10:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:00 PDT

Scheduled - Billing phone support, as well as Concierge and Premium Plus phone and chat support will be unavailable Tuesday September 10th from 9:00 AM PST - 10:45 AM PST. Ticket submissions will still be available at this time.
Sep 5, 11:59 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Sep 10, 08:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, September 10th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Sep 6, 06:23 PDT

Sep 9, 2024

Concierge and Premium Plus Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 12:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 11:10 PDT

Scheduled - Concierge and Premium Plus Live Chat support will be unavailable on Monday, September 9th 2024 from 11:00 am PST to noon PST. Ticket submissions will still be available at this time. Concierge Phones will be down from 10AM PST through the end of the day.
Sep 9, 11:07 PDT

Sep 8, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Sunday, Sept 9th. Ticket submissions and Live chat will still be available at this time.
Sep 6, 11:17 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Sunday September 8 from 10:00 PST - 11:00 PST. Ticket submissions will still be available at this time.
Sep 8, 06:03 PDT

Sep 7, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, September 7th from 10:00 a.m. PST - 11:00 a.m. PST. Ticket submissions will still be available at this time.
Sep 7, 08:50 PDT

Sep 6, 2024

Concierge and Premium Plus Phone Support & Live Chat Maintenance

Completed - The scheduled maintenance has been completed.
Sep 6, 12:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 6, 11:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 11:00 PDT

Scheduled - Concierge and Premium Plus phone support, as well as live chat, will be unavailable Friday, September 6th from 11:00 a.m. PDT - 12:00 p.m. PDT. Billing phone support, live chat and ticket submissions will still be available at this time.
Sep 6, 10:27 PDT

Sep 5, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:01 PDT

Scheduled - Phone and chat support will be unavailable Thursday, September 5th from 9 a.m. PST - 10 a.m. PST. Ticket submissions will still be available at this time.
Sep 5, 08:23 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Sep 5, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Thursday September 5 beginning at 8:30 AM PST. While this maintenance is in progress, residents will be unable to use the Cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc) or make changes to their account on the Billing Information page. Please watch this blog for updates.
Sep 4, 10:49 PDT

Sep 4, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Sep 4, 10:51 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, September 4th beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 31, 06:28 PDT

Sep 3, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Sep 3, 08:28 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:44 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, September 3rd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 31, 06:28 PDT

Sep 2, 2024

Live Chat & Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 PDT

Scheduled - Phone support lines alongside live chat support will all be unavailable on September 2nd, 2024, from 6AM SLT to 2PM SLT in observance of the Labor Day holiday. Ticket submissions will still be available throughout this time.
Aug 30, 14:46 PDT

Sep 1, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 1, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:00 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Sunday September 1, 2024. Ticket submissions and Live chat will still be available at this time.
Sep 1, 05:59 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 1, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Sunday September 1 from 10:00 PST - 11:00 PST. Ticket submissions will still be available at this time.
Sep 1, 06:42 PDT

Aug 31, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Aug 31, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 PDT

Scheduled - Phone support will be unavailable Saturday, August 31st from 11:00 a.m. PDT - 12:00 p.m. PDT. Live chat and ticket submissions will still be available at this time.
Aug 31, 06:31 PDT

Aug 30, 2024

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Aug 30, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 10:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 09:44 PDT

Update - Billing, Concierge, & Premium Plus Phone support will be unavailable Friday, August 30th from 10:00 AM PDT - 11 AM PDT. Tickets and live chat submissions will still be available at this time.
Aug 30, 09:43 PDT

Scheduled - Billing phone support will be unavailable Friday, August 30th from 10:00 AM PDT - 11 AM PDT. Tickets and live chat submissions will still be available at this time.
Aug 30, 06:42 PDT

Aug 29, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Aug 29, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 09:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, August 29nd from 9 a.m. PST - 10 a.m. PST. Ticket submissions will still be available at this time.
Aug 29, 06:22 PDT

Scheduled Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
Aug 29, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 09:30 PDT

Scheduled - We will be performing scheduled maintenance to the Second Life Marketplace on Thursday August 29th starting at 9:30 PDT. During this maintenance, the Marketplace will be unavailable.

Please monitor this blog for additional updates
Aug 28, 12:51 PDT

Aug 28, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Aug 28, 10:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, August 28th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 23, 14:34 PDT

Aug 27, 2024

Scheduled Login Maintenance

Completed - The scheduled maintenance has been completed.
Aug 27, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 15:00 PDT

Scheduled - We will be undergoing scheduled maintenance to Second Life logins on Tuesday, August 27th at 3:00 PM SLT PST. During this time, logins may be temporarily unavailable during the update, and group chat/ voice may be slow to respond. Those already logged in may be affected as well. Please watch this blog for further information
Aug 27, 06:26 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Aug 27, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, August 27th beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 23, 14:34 PDT