Second Life Status

Investigating - We are aware that some Residents may be having problems logging back into Second Life. When the login fails, they receive the following error message: "Login failed. Account already logging in." Our engineers are digging into the issue.

If this is happening to you, here's a few things to try:

* Wait five minutes and try again
* Restart your modem, and try again.

If the issue still persists after trying these two things, please contact our support team for assistance.
Jan 17, 16:16 PST

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2020

No incidents reported today.

Jan 20, 2020

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 14:10 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:11 PST

Scheduled - Phone and chat support will be unavailable on Monday, January 20th. Ticket submissions will still be available at this time.
Jan 19, 09:57 PST

Jan 19, 2020

Connectivity Issues to Second Life

Resolved - This incident has been resolved.
Jan 19, 21:20 PST

Monitoring - The fix has been applied, and we're continuing to monitor the grid. Thanks for your patience as we debug this issue!
Jan 19, 17:07 PST

Identified - Our engineers have found the issue and are working on a fix.
Jan 19, 16:07 PST

Update - We are continuing to investigate this issue.
Jan 19, 15:33 PST

Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Our engineers are actively trying to alleviate the issue.

More information will be posted to the status blog as it is available.
Jan 19, 15:11 PST

Jan 18, 2020

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:01 PST

Update - This maintenance has been cancelled.
Jan 18, 07:48 PST

Scheduled - Phone support will be unavailable Saturday, January 18th, 2020 from 9:00 AM to 12:00 PM PST. Ticket submissions and live chat will still be available at this time.
Jan 18, 06:13 PST

Jan 16, 2020

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 12:15 PST

Scheduled - Phone and chat support will be unavailable Thursday, January 16th, 2020 from 12:15 PM to 2:30 PM PST. Ticket submissions will still be available at this time.
Jan 16, 11:01 PST

Unscheduled Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 13:41 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 11:41 PST

Scheduled - We are currently aware of issues where the Second Life Marketplace is slow to load/respond. Our engineers are working to resolve these issues as soon as possible.
Jan 16, 11:40 PST

Jan 15, 2020

Unscheduled Marketplace Maintenance

Resolved - This incident has been resolved.
Jan 15, 18:39 PST

Investigating - We are currently aware of issues where the Second Life Marketplace is slow to load/respond. Our engineers are working to resolve these issues as soon as possible.

Please check this blog for updates.
Jan 15, 15:56 PST

Rolling Restarts for RC Channels

Completed - The scheduled maintenance has been completed.
Jan 15, 08:03 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, January 15th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 15, 06:59 PST

Scheduled JIRA Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 PST

Scheduled - We will be performing maintenance on jira.secondlife.com on Tuesday, January 14, 2020 beginning at 10:00PM PST. Users may be unable to access or create new JIRAs during this maintenance. We will update this blog with additional information as it becomes available.
Jan 7, 08:59 PST

Jan 13, 2020

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 13:13 PST

Scheduled - We will be performing maintenance on our billing systems Monday, January 13th, at 9:00 AM PDT. While this maintenance is in progress Residents may be unable to use the cashier or make purchases. Please watch this blog for updates.
Jan 10, 11:29 PST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

Unscheduled Event Maintenance

Resolved - This incident has been resolved.
Jan 10, 11:27 PST

Investigating - We are aware of an issue preventing new events from being created. During this time, residents may receive an error when creating new events. Please watch this blog for updates.
Jan 10, 10:58 PST

Jan 9, 2020

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:30 PST

Scheduled - Phone and chat support will be unavailable Thursday, January 9th, 2020 from 1:30 PM to 2:30 PM PST. Ticket submissions will still be available at this time.
Jan 9, 11:40 PST

Jan 8, 2020

Rolling Restarts for RC Channels

Completed - The scheduled maintenance has been completed.
Jan 8, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, January 8th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Jan 7, 07:55 PST

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 09:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:30 PST

Scheduled - We will be performing maintenance on our billing systems Wednesday, January 8th, at 8:30 AM PDT. While this maintenance is in progress Residents may be unable to use the cashier or make purchases. Please watch this blog for updates.
Jan 7, 06:18 PST

Jan 7, 2020

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 7, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 03:00 PST

Scheduled - We will be performing additional rolling restarts for regions on the main Second Life Server channel on Tuesday, January 7th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 6, 08:25 PST

Issues Saving Scripts

Resolved - This issue has been resolved.
Jan 7, 10:56 PST

Investigating - We are aware the scripts are failing to save on some regions. We are currently investigating this issue. Please watch this blog for updates.
Jan 7, 07:51 PST

Unscheduled Live Chat Maintenance

Resolved - This incident has been resolved.
Jan 7, 07:29 PST

Investigating - We are currently performing unscheduled maintenance to our Live Chat feature. While this maintenance is in progress, residents may be unable to access Live Chat. Phone and Ticket submissions will still be available at this time.
Jan 7, 06:42 PST

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