Phone and Live Chat Support Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 PST
Scheduled - Phone and chat support will be unavailable Thursday, November 26th from 9:00-5:00 PM PST. Ticket submissions will still be available at this time.
Profile Issues
Investigating - We are currently investigating this issue.
Nov 23, 15:07 PST
Monitoring - We are aware of issues with some profile feeds appearing blank, and are currently investigating reports of issues regarding this matter.
We are also aware of issues with updating friend permissions in-viewer (https://jira.secondlife.com/browse/BUG-229623) and those fixes are in progress. The workaround for now is to update these settings on the web at https://my.secondlife.com.
Nov 23, 11:15 PST
Update - We are continuing to investigate and work on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.
Nov 20, 11:00 PST
Investigating - We are currently investigating on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.

Please monitor this blog for updates. We thank you for your patience during this time.
Nov 18, 08:01 PST
Teleport Issues
Monitoring - A fix has been implemented. We're monitoring the metrics and reports.
Nov 19, 15:20 PST
Investigating - We are aware of intermittent issues with Teleports, and we are currently investigating. Please keep an eye on this blog for updates.
Oct 2, 10:13 PDT
Inworld Map Tiles Information Currently Unavailable
Identified - We have identified the issue and will be implementing a fix, but not not have an ETA for the resolution. Please note the map tile issue also affects new region owners as well as current owners. Thank you very much for your patience, and watch this blog for updates.
Nov 19, 06:49 PST
Investigating - We are aware that currently inworld map tiles are not updating, and we are working on the issue. We appreciate your patience. Please watch this blog for further updates.
Nov 18, 16:10 PST
Payment support for Residents in Turkey
Investigating - We’re aware of the issues with payment provider support for our Residents in Turkey. We’re looking at options to continue supporting them.
Nov 11, 11:04 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
External Support Under Maintenance
Chat Support Under Maintenance
Phone Support Under Maintenance
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Phone and Live Chat Support Maintenance Nov 27, 06:00-14:00 PST
Phone and chat support will be unavailable Thursday, November 27th from 9:00-5:00 PM PST. Ticket submissions will still be available at this time.
Posted on Nov 25, 15:13 PST
Rolling Restarts RC and Main Channels Nov 30, 03:00-15:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 24, 14:54 PST
Scheduled - We will be performing rolling restarts for regions on the RC and Main Channels on Monday, November 30th beginning at 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Nov 24, 14:52 PST
Past Incidents
Nov 26, 2020

Unresolved incident: Phone and Live Chat Support Maintenance.

Nov 25, 2020
Unscheduled Phone Support Maintenance
Resolved - This incident has been resolved.
Nov 25, 14:13 PST
Investigating - We are currently experiencing an issue with phone support. Chat support and ticket submissions will still be available during this time. Please keep an eye on this blog for updates.
Nov 25, 10:53 PST
Issues with Web Profiles
Resolved - This incident has been resolved.
Nov 25, 08:33 PST
Investigating - Web profiles and my.secondlife.com are currently unavailable. Our engineering teams are investigating.
Nov 24, 18:12 PST
Nov 24, 2020
Unscheduled Skrill Maintenance
Resolved - This incident has been resolved.
Nov 24, 19:54 PST
Investigating - We are aware of Residents experiencing issues with Skrill related transactions and are currently investigating. Please keep an eye on this blog for updates
Nov 24, 11:05 PST
Unscheduled Billing Maintenance
Resolved - This incident has been resolved.
Nov 24, 19:53 PST
Investigating - We are performing unscheduled maintenance on our billing system. At this time, Residents may be unable to use the cashier or to make purchases, and some purchases may take longer than normal to process. Please watch this blog for updates.
Nov 24, 18:23 PST
Rolling Restarts RC Channels
Completed - The scheduled maintenance has been completed.
Nov 24, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the RC Channels on Tuesday, November 24th beginning at 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Nov 23, 14:56 PST
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 09:00 PST
Scheduled - We will be performing maintenance on our billing systems on Tuesday, November 24th at 9:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates
Nov 24, 06:50 PST
Skill Gaming Regions Access Issues
Resolved - This incident has been resolved.
Nov 24, 08:31 PST
Investigating - We are aware that there are some Residents experiencing access issues when attempting to enter Skill Gaming regions and we are currently investigating. Please keep an eye on this blog for any updates.
Nov 24, 08:07 PST
Login Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 PST
Scheduled - We will be performing maintenance on logins Tuesday, November 24th at 6:00 AM PST. During this maintenance, users may be logged out or may be unable to log in. Please watch this blog for updates.
Nov 23, 10:05 PST
Nov 23, 2020
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 PST
Scheduled - We will be performing maintenance on our billing systems on Monday, Nov 23rd at 9:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 20, 12:41 PST
Group Chat Issues
Resolved - This incident has been resolved.
Nov 23, 09:29 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 18:08 PST
Identified - We will be performing maintenance on our chat servers beginning at 4:30pm SLT. Please follow this blog for updates.
Nov 19, 15:24 PST
Update - We have completed our current maintenance on chat servers. We are still working on a fix for this issue. Please forgive the inconvenience as we work to address this issue.
Nov 19, 11:05 PST
Update - We are currently performing maintenance on chat servers. We will update this blog with progress.
Nov 19, 10:39 PST
Investigating - We are aware of failures with message delivery in group chat which are impacting some users. We believe that we have identified the cause, however the fix is going to take a bit of time to implement. Please forgive the inconvenience as we work to address this issue.
Nov 13, 12:02 PST
Monitoring - We have finished deploying updates to the chat service that are intended to correct some of the issues with forwarding group chat messages. We believe that group chat messages should be faster and more reliable. Early indications are positive, but it will take some time for us to be confident that we can close this issue.
Nov 3, 11:34 PST
Investigating - We are aware of failures with message delivery in group chat which are impacting some users. We believe that we have identified the cause, however the fix is going to take a bit of time to implement. Please forgive the inconvenience as we work to address this issue.
Sep 1, 10:41 PDT
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 06:34 PST
Scheduled - Phone and chat support will be unavailable Saturday, November 21st from 10:00 - 11:00 AM PST. Ticket submissions will still be available at this time.
Nov 21, 06:05 PST
Nov 20, 2020
Nov 19, 2020
Rolling Restarts and Uplift for SLS Channels
Completed - The scheduled maintenance has been completed.
Nov 19, 15:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the SLS Channels on Thursday, November 19th, beginning at 7:00 AM PDT. During this time regions will also be Uplifted to the cloud. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Nov 17, 14:56 PST
Nov 18, 2020
Rolling Restarts Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 PST
Scheduled - We are performing rolling restarts for regions on the Second Life Main Channel on Wednesday, November 18th. Please refrain from rezzing no copy objects and remember to save all builds.
Nov 17, 14:39 PST
Nov 17, 2020
Scheduled Second Life Profile Maintenance
Resolved - Maintenance is complete and profiles are now available. Thank you for your patience!
Nov 17, 16:10 PST
Investigating - Our Second Life Profiles will temporarily be under maintenance until further notice. During this time, both inworld and my.secondlife.com profiles will be unavailable. Please watch this blog for updates.
Nov 17, 14:20 PST
Rolling Restarts RC Channels
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the RC Channels on Tuesday, November 17th beginning at 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Nov 16, 15:02 PST
Nov 16, 2020
Inventory Maintenance
Completed - The scheduled maintenance is now completed.
Nov 16, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 PST
Scheduled - We will be undergoing maintenance on our Inventory system on Monday the 16th at 5PM PST. Please refrain from rezzing items during this time and check this blog for when maintenance has completed.
Nov 16, 14:33 PST
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:30 PST
Scheduled - We will be performing maintenance on our billing systems on Monday, November 16th at 8:30 AM PDT. Residents logged into the viewer may experience issues with their L$ balance failing to update right away after a LindeX Limit Buy. Please watch this blog for updates.
Nov 16, 06:06 PST
Nov 15, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 11:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 10:00 PST
Scheduled - Phone and chat support will be unavailable Sunday, November 15th from 10:00 - 11:00 AM PST. Ticket submissions will still be available at this time.
Nov 15, 06:31 PST
Nov 14, 2020

No incidents reported.

Nov 13, 2020
Nov 12, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:00 PST
Scheduled - Phone and chat support will be unavailable Thursday, November 12th from 12:00PM PST - 2:00 PM PST. Ticket submissions will still be available at this time.
Nov 12, 11:23 PST
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 PST
Scheduled - We will be performing maintenance on our billing systems on Thursday, Nov 12th at 8:00 AM PDT. Residents logged into the viewer may experience issues with their L$ balance failing to update right away after a LindeX Limit Buy. Please watch this blog for updates.
Nov 11, 13:56 PST
← Incident History Powered by Statuspage