Aditi (Beta Grid) Issues
Update - We are continuing to work to restore account syncing to the beta grid, Aditi. Please continue to watch this blog for updates
Apr 7, 10:36 PDT
Update - We are aware that some residents may be experiencing issues logging into the beta grid. Please keep an eye on this blog for further updates.
Mar 19, 08:17 PDT
Update - We are continuing to investigate this issue. We thank you for your patience while we find a solution. Please continue to follow this blog for updates.
Feb 12, 12:03 PST
Investigating - We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Dec 2, 11:47 PST
Inworld Map Tiles Information Currently Unavailable
Update - We are continuing to work on a fix for this issue. We appreciate your continued patience!
Apr 2, 08:05 PDT
Update - Now that Uplift has finished we are working to restore the map tile functionality. We still do not have an ETA, but please follow this blog for updates and thank you for your patience!
Jan 21, 11:23 PST
Identified - We have identified the issue and will be implementing a fix, but not not have an ETA for the resolution. Please note the map tile issue also affects new region owners as well as current owners. Thank you very much for your patience, and watch this blog for updates.
Nov 19, 06:49 PST
Investigating - We are aware that currently inworld map tiles are not updating, and we are working on the issue. We appreciate your patience. Please watch this blog for further updates.
Nov 18, 16:10 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Billing Maintenance Apr 19, 09:15-10:15 PDT
We will be performing maintenance on our billing systems on Monday, April 12th, 2021 at 9:15AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Posted on Apr 9, 16:53 PDT
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 PDT
Scheduled - Phone support will be unavailable Sunday, April 11th from 6:00AM PST - 2:00PM PST. Ticket submissions and Live Chat will still be available at this time.
Apr 11, 05:54 PDT
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 09:00 PDT
Scheduled - Chat support will be unavailable Sunday, April 11th from 9:00AM PST - 10:00AM PST. Ticket submissions will still be available at this time.
Apr 11, 05:56 PDT
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Maintenance to Name Changes
Completed - The scheduled maintenance has been completed.
Apr 8, 14:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:56 PDT
Scheduled - We are currently undergoing a scheduled maintenance on Thursday, April 8th. While this maintenance is in progress, Residents may be unable to utilize the Change Name feature. Please watch this blog for updates.
Apr 8, 13:54 PDT
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 12:15 PDT
Scheduled - Phone and chat support will be unavailable Thursday, April 8 from 12:15 p.m. PST - 2:00 p.m. PST. Ticket submissions will still be available at this time.
Apr 8, 08:59 PDT
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 10:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 PDT
Scheduled - We will be performing maintenance on our billing systems on Thursday, April 8th at 9 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 7, 14:09 PDT
Apr 7, 2021
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Apr 7, 10:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, April 7th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Apr 2, 11:37 PDT
Apr 6, 2021
Payment support for Residents in Turkey
Resolved - This issue has been resolved. Thank you for your patience while we worked to find a solution for our Turkish residents.
Apr 6, 12:02 PDT
Monitoring - We're happy to announce that we've reached an agreement with Rapyd Financial Network (https://www.rapyd.net/) for payout support for our Residents in Turkey. In order to request a payout, please submit a "Wire Request" under the issue type "Tilia Account" from our support portal and we will follow up with necessary next steps for your case. You may find that we need a few extra days to process your payments as we get this new flow ironed out.
Jan 22, 12:31 PST
Identified - We’ve identified a solution for payments to our residents in Turkey, and are working on getting that in place. We will be able to share more details about it soon, and look forward to enabling our community to continue creating amazing content in SL.
Jan 13, 14:28 PST
Investigating - We’re aware of the issues with payment provider support for our Residents in Turkey. We’re looking at options to continue supporting them.
Nov 11, 11:04 PST
Apr 5, 2021

No incidents reported.

Apr 4, 2021
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 14:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 06:10 PDT
Scheduled - Phone support will be unavailable on Sunday, April 4th from 6:00AM PST - 2:00PM PST. Ticket submissions and Live Chat will still be available at this time.
Apr 4, 06:00 PDT
Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 11:01 PDT
Scheduled - Live Chat support will be unavailable on Sunday, April 4th from 11:00AM PST - 12:00PM PST. Ticket submissions will still be available at this time.
Apr 4, 07:47 PDT
Apr 3, 2021

No incidents reported.

Apr 2, 2021
Reports of Texture Corruption in the Viewer
Resolved - This incident has been resolved.
Apr 2, 08:03 PDT
Investigating - Some residents may be seeing texture corruption in the viewer (rainbow colors everywhere). This is caused by the viewer rollback yesterday. Please clear the viewer's cache (Me> Preferences->Advanced->Clear Cache) to fix the issue. We’re very sorry for this extra colorful side effect!
Mar 4, 08:01 PST
Apr 1, 2021
Maintenance to Name Changes
Completed - The scheduled maintenance has been completed.
Apr 1, 13:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 12:44 PDT
Scheduled - We are currently undergoing a scheduled maintenance on Thursday, April 1st. While this maintenance is in progress, Residents may be unable to utilize the Change Name feature. Please watch this blog for updates.
Apr 1, 12:43 PDT
Maintenance to Group Chats and Agent Presence
Completed - The scheduled maintenance has been completed.
Apr 1, 11:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 11:00 PDT
Scheduled - We will be undergoing maintenance scheduled maintenance on Thursday, April 1st at 11:00 AM Pacific Time. This may affect Group Chats and Agent Presence for some residents. Keep an eye on this blog post for updates!
Apr 1, 06:21 PDT
Mar 31, 2021
Maintenance to Group Chats and Agent Presence
Completed - The scheduled maintenance has been completed.
Mar 31, 10:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 PDT
Scheduled - We will be undergoing maintenance scheduled maintenance on Wednesday, March 31st at 10:00 AM Pacific Time. This may affect Group Chats and Agent Presence for some residents. Keep an eye on this blog post for updates!
Mar 30, 14:33 PDT
Mar 30, 2021
Maintenance to Group Chats and Agent Presence
Completed - The scheduled maintenance has been completed.
Mar 30, 10:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:00 PDT
Scheduled - We will be undergoing maintenance scheduled maintenance on Tuesday, March 30th at 10:00 AM Pacific Time. This may affect Group Chats and Agent Presence for some residents. Keep an eye on this blog post for updates!
Mar 29, 14:44 PDT
Mar 29, 2021

No incidents reported.

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