Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Degraded Performance
Chat Support Operational
Phone Support Operational
Case Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, December 11th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Dec 06, 2024 - 13:52 PST
Phone and Live Chat Support Unavailable Dec 24, 2024 06:30 - Dec 25, 2024 14:30 PST
Phone and chat support will be unavailable Tuesday, December 24th and Wednesday, December 25th, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the holiday with their loved ones. Ticket submissions will still be available at this time.
Posted on Dec 10, 2024 - 12:59 PST
Concierge and Premium Plus Phone Support Unavailable Dec 26, 2024 06:30 - Dec 30, 2024 14:30 PST
Concierge and Premium Plus Phone support will be unavailable from Thursday, December 26th until Monday, December 30th. Ticket submissions and Live chat will still be available On December 26th, 27th, and 30th.
Posted on Dec 10, 2024 - 13:03 PST
Phone and Live Chat Support Unavailable Dec 31, 2024 06:30 - Jan 1, 2025 14:30 PST
Phone and chat support will be unavailable Tuesday, December 31st and Wednesday, January 1st, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the holiday with their loved ones. Ticket submissions will still be available at this time.
Posted on Dec 10, 2024 - 13:01 PST
Past Incidents
Dec 11, 2024

No incidents reported today.

Dec 10, 2024
Completed - The scheduled maintenance has been completed.
Dec 10, 08:12 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, December 10th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Dec 6, 13:51 PST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Completed - The scheduled maintenance has been completed.
Dec 6, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 11:00 PST
Scheduled - Billing Phone Support will be unavailable on Friday, December 6th, from 11:00 AM PST to 12:00 PM PST. Concierge and Premium Plus Phone and Live Chat Support and Ticket submissions will still be available at this time.
Dec 6, 08:32 PST
Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 08:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:42 PST
Scheduled - We will be performing maintenance on our Name Change services on Thursday, December 5th, at 7:45 PST. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.
Dec 5, 07:41 PST
Dec 4, 2024
Completed - The scheduled maintenance has been completed.
Dec 4, 10:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, December 4th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Dec 2, 12:41 PST
Dec 3, 2024
Completed - The scheduled maintenance has been completed.
Dec 3, 09:51 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, December 3rd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Dec 2, 12:40 PST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Completed - The scheduled maintenance has been completed.
Nov 29, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 PST
Scheduled - Phone and chat support will be unavailable Friday, November 29th, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the U.S. holiday with their loved ones. Ticket submissions will still be available at this time.
Nov 27, 10:47 PST
Nov 28, 2024
Completed - The scheduled maintenance has been completed.
Nov 28, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 PST
Scheduled - Phone and chat support will be unavailable Thursday, November 28th, from 6:30 a.m. PST - 2:30 p.m. PST, in order that our support staff may enjoy the U.S. holiday with their loved ones. Ticket submissions will still be available at this time.
Nov 27, 10:46 PST
Nov 27, 2024
Completed - The scheduled maintenance has been completed.
Nov 27, 10:06 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 27th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 26, 06:50 PST