Second Life Status

All Systems Operational

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life Main Channel Aug 16, 06:00-15:00 PDT

We will be performing rolling restarts for regions on the main Second Life Server channel on Monday, August 16th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Aug 15, 07:15 PDT

Rolling Restarts for Second Life RC Channels Aug 17, 07:00-15:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, August 17th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Aug 15, 07:16 PDT

Past Incidents

Aug 15, 2022

Second Life Database Outage

Completed - The scheduled maintenance has been completed.
Aug 15, 18:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 17:00 PDT

Scheduled - We will be performing maintenance on Inventory on August 15th, starting at 5pm SLT. During this time, some Residents may be unable to access their inventory.

Please watch this blog for additional information.
Aug 15, 16:59 PDT

Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Aug 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 15:00 PDT

Scheduled Second Life Login Maintenance

Completed - The scheduled maintenance has been completed.
Aug 15, 10:56 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 10:00 PDT

Scheduled - We will be performing brief maintenance on our servers Monday, August 15th at 10:00 am SLT. During this time, some Second Life services may be unavailable including, but not limited to viewer log-ins and group chats.
Aug 11, 15:43 PDT

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Aug 12, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:31 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 13:09 PDT

Scheduled - Billing Phone support will be unavailable on August 12, 2022 from 1:30 - 2:00 PM. Ticket submissions and Live chat will still be available at this time.
Aug 12, 13:08 PDT

Aug 11, 2022

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Aug 11, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 12:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, August 11th from 12:00 PST - 2:00 PST. Ticket submissions will still be available at this time.
Aug 11, 09:04 PDT

Aug 10, 2022

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Aug 10, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, August 10th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 5, 14:09 PDT

Aug 9, 2022

Premium Plus Sign Up Bonuses

Resolved - This incident has been resolved.
Aug 9, 12:08 PDT

Investigating - We have received reports that some Residents who upgraded to Premium Plus have received sign up bonuses of L$2000 rather than the L$3000 they may have expected.

We have reviewed the Premium Plus sign up bonus structure and we have good news! We will be updating the structure so that a full L$3000 for those yet to receive your sign up bonus!

For those who have already received your premium plus signup bonus, don't worry! We'll be making sure you get an extra L$1000 in the coming days!
Aug 8, 12:46 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Aug 9, 09:39 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:02 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, August 9th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 5, 14:02 PDT

Aug 8, 2022

Unscheduled Ticket Submission Maintenance

Resolved - This incident has been resolved.
Aug 8, 11:09 PDT

Investigating - We are currently performing unscheduled maintenance on our Support Ticket Submission system. While this maintenance is in progress, users may be unable to select the correct category for their Support Ticket. Until this is resolved, we advise adding details in the "Please describe the issue" field or submitting using our Live Chat Bot, Boxy 5000. Please monitor this blog for updates.
Aug 8, 08:37 PDT

Aug 7, 2022

No incidents reported.

Aug 6, 2022

Resolved - This incident has been resolved. Logins have returned to normal.
Aug 6, 15:49 PDT

Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life and the Second Life website. Our engineers are actively trying to alleviate the issue.

More information will be posted to the status blog as it is available.
Aug 6, 12:23 PDT

Aug 5, 2022

Billing Maintenance

Completed - The billing maintenance has been completed.
Aug 5, 06:12 PDT

Update - We are still working to resolve the issue with process credit requests. Some residents may see their requests still pending beyond the typical 5 business days. We are working to resolve this issue as quickly as possible, as we realize the importance of this function to our Residents' businesses.
Aug 4, 11:51 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:32 PDT

Scheduled - We are performing maintenance on our billing systems. As a result, some Residents may see some process credit requests take longer than expected. Please follow this blog for updates.
Aug 4, 06:30 PDT

Aug 4, 2022

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 13:30 PDT

Scheduled - Billing Phone support will be unavailable on Thursday, August 4th from 1:30 PM to 2:00 PM PDT. Ticket submissions will still be available at this time.
Aug 4, 10:05 PDT

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 08:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 07:01 PDT

Scheduled - We will be performing scheduled maintenance on Inventory Systems on Thursday, August 4th starting at 7:00 AM PDT. During this maintenance, inventory may not be available.
Aug 3, 14:30 PDT

Aug 3, 2022

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Aug 3, 11:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, August 3rd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 1, 05:48 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Aug 3, 11:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Wednesday, August 3rd at 10:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Aug 3, 09:40 PDT

Resolved - This incident has been resolved. Users who were already logged in may be prompted to log in again, this is expected.
Aug 3, 08:14 PDT

Investigating - We are currently performing unscheduled maintenance on our login systems. Users may have troubles logging into certain web pages, including our forums, blogs, knowledgebase, and JIRA at this time. We apologize for any inconvenience.

Please follow this blog for updates.
Aug 3, 06:37 PDT

Aug 2, 2022

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Aug 2, 10:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, August 2nd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Aug 1, 05:47 PDT

Aug 1, 2022

Second Life Service Issues

Resolved - This incident has been resolved.
Aug 1, 13:51 PDT

Investigating - Some Second Life services are currently experiencing difficulties. During this time, there may be some issues with Event creation.

Please monitor this blog for additional updates
Aug 1, 12:39 PDT