Second Life Status

(Italy/Western Europe) Connectivity Issues to Second Life

Update - We are continuing to investigate this issue. Since it appears to be affecting only specific geographic areas, we recommend contacting your Internet Service Provider and providing them with the results of a Trace Route test to our login server - you can find instructions on how to do this at https://lindenlab.freshdesk.com/support/solutions/articles/31000174017-internet-connection-tests.
Oct 07, 2024 - 10:35 PDT

Investigating - Support has received reports of connection-related issues from Residents in Western Europe, particularly Italy. Most report receiving the error message "Despite Our Best Efforts" at login, while some report also being able to log into alternate accounts without issue.

Additional information from previous similar issues, as well as some troubleshooting steps, can be found here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble

We are investigating this issue further. In the meantime, we have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem.

Please follow this blog for updates.
Sep 28, 2024 - 10:01 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 10, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, October 10th from 6:00 AM PDT to 6:30 AM PDT. Ticket submissions will still be available at this time.
Oct 10, 05:51 PDT

Oct 9, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 14:27 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:27 PDT

Scheduled - Phone and chat support will be unavailable Wednesday, October 9th from 6:00 AMT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Oct 9, 06:26 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Oct 9, 11:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 9th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 7, 10:39 PDT

Oct 8, 2024

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 10:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:15 PDT

Scheduled - We will be performing maintenance on our billing systems on Tuesday October 8, beginning at 9:15 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc), or make changes to their account in the Billing Information page. Please monitor this blog for updates.
Oct 7, 13:07 PDT

Postponed - Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 PDT

Scheduled - There will be no rolling restarts for the Second Life Main Channel today (October 8th, 2024). Rolling restarts for the Second Life Main Channel server will resume on October 15th, 2024. With no rolling restarts, many regions go longer than usual without restarting. If you experience any performance issues, we recommend restarting the region as a first step. Restarting a region can sometimes fix an issue; however, if you still have issues afterwards, please reach out to Support via ticket, live chat, or any available phone lines, and we'll be happy to assist you.

For information on why we are postponing this week's restarts, please have a look at this blog post:
https://community.secondlife.com/blogs/entry/15931-about-the-grid-roll-troubles-yesterday/
Oct 4, 08:41 PDT

Oct 7, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Monday October 7 from 11:00 AM to 12:00 PM PDT. Ticket submissions and Live chat will still be available at this time.
Oct 7, 09:15 PDT

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Monday October 7, beginning at 10:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc), or make changes to their account in the Billing Information page. Please monitor this blog for updates.
Oct 7, 07:11 PDT

Oct 6, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:00 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Sunday October 6. Ticket submissions and Live chat will still be available at this time.
Oct 6, 05:59 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Sunday, October 6th, from 10 am PST - 11 am PST. Ticket submissions will still be available at this time.
Oct 5, 06:03 PDT

Oct 5, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:30 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Saturday, October 5th, from 8:30 am PDT to 2 pm PDT. Ticket submissions and Live chat will still be available at this time.
Oct 5, 07:24 PDT

Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 10:00 PDT

Scheduled - Chat support will be unavailable Saturday, October 5th, from 10 am PST - 11 am PST. Ticket submissions will still be available at this time.
Oct 5, 06:02 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 06:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, October 5th, from 6 am PST - 2 pm PST. Ticket submissions will still be available at this time.
Oct 4, 14:59 PDT

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, October 3rd from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Oct 3, 08:40 PDT

Scheduled Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 09:54 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:30 PDT

Scheduled - We will be performing scheduled database maintenance on Thursday, October 3, 2024 starting at 9:30 PDT. During this maintenance, residents may be unable to log in or may be logged out, and teleports may fail. Websites such as secondlife.com, our Blogs, Forums, and Marketplace may be unavailable, Services such as Friends and Ban Lists, and Event postings may not function.

Please avoid LindeX and inworld L$ transactions during this maintenance, and please watch this blog for updates.
Oct 2, 11:35 PDT

Second Life Name Change Service Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 07:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 07:00 PDT

Scheduled - We will be performing maintenance on our Name Change services on Thursday, October 3rd at 7:00 a.m. PDT. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.
Oct 3, 06:58 PDT

Oct 2, 2024

Rolling Restarts for Second Life RC Channels Cancelled for 10/2/2024

Resolved - This incident has been resolved.
Oct 2, 12:26 PDT

Investigating - We will not be performing rolling restarts on the RC Channels on Wednesday, October 2, 2024.
Oct 1, 14:37 PDT

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 2, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 11:00 PDT

Scheduled - Billing Phone Support will be unavailable on Wednesday, October 2nd from 11:00 AM PDT - 12:00 PM PDT. Ticket submissions, Live Chat and Concierge/Premium Plus phone lines will still be available at this time.
Oct 2, 09:13 PDT

Oct 1, 2024

Regions offline after Rolling Restarts

Resolved - This incident has been resolved.
Oct 1, 15:13 PDT

Monitoring - We are aware of a few regions that are still offline after today's maintenance. Our technicians are working to restore service to those regions.
Oct 1, 14:10 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Oct 1, 14:00 PDT

Update - We are continuing to see recovery as regions return to full service, and appreciate your continued patience! Please stay tuned to this blog for updates!
Oct 1, 11:44 PDT

Update - We continue to investigate this issue, and are working to restore these regions as quickly as possible. We are so sorry for the inconvenience. Please keep an eye on this status blog for updates.
Oct 1, 10:44 PDT

Update - We apologize for the longer than expected maintenance. We will continue monitoring the status of the maintenance and updating the status blog.
Oct 1, 09:39 PDT

Update - Today's rolling maintenance is still in process, and we do apologize for the delay! Regions may be down for longer than expected periods. We are monitoring its progress and will update the status blog accordingly, including when the roll is finished.
Oct 1, 08:17 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 1st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Sep 27, 14:13 PDT

Sep 30, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Monday September 30. Ticket submissions and Live chat will still be available at this time.
Sep 30, 05:59 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:00 PDT

Scheduled - Phone and chat support will be unavailable Monday, Sept 30th from 11:00 am PDT - 12:00 pm PDT. Ticket submissions will still be available at this time.
Sep 30, 09:03 PDT

Sep 29, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Sunday September 29 from 10:00 PST - 11:00 PST. Ticket submissions will still be available at this time.
Sep 29, 06:03 PDT

Sep 28, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, September 28th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Sep 27, 14:35 PDT

Sep 27, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - This scheduled maintenance will no longer occur, Concierge and Premium Plus Phone Support will be available.
Sep 27, 10:19 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Friday, September 27th from 11 AM PDT to 12 PM PDT. Ticket submissions and Live Chat will still be available at this time.
Sep 27, 06:34 PDT

Sep 26, 2024

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 11:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 26, 10:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 PDT

Scheduled - Billing Phone Support will be unavailable on Thursday, September 26th from 10:00 AM PDT - 11:00 AM PDT. Ticket submissions, Live chat and Concierge, Premium Plus phone lines will still be available at this time.
Sep 26, 08:15 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, September 26th from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Sep 26, 08:13 PDT