Rolling Restarts for Second Life Main Channel
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2024 - 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 22nd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 22, 2024 06:00-14:00 PDT
Attachment visibility issues
Investigating - We have received some reports from residents about attachments not being visible after teleporting or loading into a region. Our engineers are working to fix this issue and believe it should be resolved in next week's rolling restarts.
Oct 16, 2024 - 08:05 PDT
(Italy/Western Europe) Connectivity Issues to Second Life
Update - We are continuing to investigate this issue. Since it appears to be affecting only specific geographic areas, we recommend contacting your Internet Service Provider and providing them with the results of a Trace Route test to our login server - you can find instructions on how to do this at https://lindenlab.freshdesk.com/support/solutions/articles/31000174017-internet-connection-tests.
Oct 07, 2024 - 10:35 PDT
Investigating - Support has received reports of connection-related issues from Residents in Western Europe, particularly Italy. Most report receiving the error message "Despite Our Best Efforts" at login, while some report also being able to log into alternate accounts without issue.

Additional information from previous similar issues, as well as some troubleshooting steps, can be found here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble

We are investigating this issue further. In the meantime, we have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem.

Please follow this blog for updates.
Sep 28, 2024 - 10:01 PDT
Second Life Regions Under Maintenance
Second Life Main Channel Regions ? Under Maintenance
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Live Chat Support Maintenance Oct 22, 2024 10:00-11:00 PDT
Phone and chat support will be unavailable Tuesday, October 22nd, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Posted on Oct 22, 2024 - 06:19 PDT
Billing Phone Support Maintenance Oct 22, 2024 11:00-12:00 PDT
Phone and chat support will be unavailable Tuesday, October 22nd, from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Posted on Oct 22, 2024 - 06:18 PDT
Rolling Restarts for Second Life RC Channels Oct 23, 2024 07:00-13:00 PDT
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 23rd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Oct 18, 2024 - 11:48 PDT
Past Incidents
Oct 22, 2024

Unresolved incident: Rolling Restarts for Second Life Main Channel.

Oct 21, 2024
Billing Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:01 PDT
Scheduled - Phone and chat support will be unavailable Monday, October 21st, from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Oct 21, 06:15 PDT
Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Monday, October 21st, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Oct 21, 08:51 PDT
Oct 20, 2024
Concierge and Premium Plus Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 PDT
Scheduled - Concierge and Premium Plus Phone support will be unavailable from Wednesday, October 16th to Sunday, October 20th. Ticket submissions and Live chat will still be available at this time.
Oct 15, 14:38 PDT
Oct 19, 2024

No incidents reported.

Oct 18, 2024
Voice Disruption
Resolved - This incident has been resolved.
Oct 18, 13:29 PDT
Monitoring - Vivox is reporting restoration of voice services. If you are still experiencing an issue, please relog in the viewer to reset capability.
Oct 18, 08:41 PDT
Update - Voice services are operational on regions using WebRTC voice (WebRTC Voice 1, WebRTC Voice 2, WebRTC Voice 3, WebRTC Voice 4) if you are interested in testing the new voice service.
Oct 18, 07:36 PDT
Investigating - We are aware of a disruption with our voice service and are investigating at this time. Please watch this blog for further updates regarding this issue.
Oct 18, 04:29 PDT
Billing Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:01 PDT
Scheduled - Phone and chat support will be unavailable Friday, October 18th, from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Oct 18, 09:18 PDT
Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Friday, October 18th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Oct 18, 09:18 PDT
Traffic Calculation Issues
Resolved - This incident has been resolved.
Oct 18, 08:36 PDT
Monitoring - A fix has been implemented and traffic reporting should now be resuming for affected parcels and regions. We are currently monitoring for any remaining issues, and deeply appreciate your patience!
Oct 17, 13:42 PDT
Identified - We apologize for the continuing issue with parcel traffic reporting. Our engineers are diligently working to address the issue and apply a fix. We appreciate your patience while we work to restore this important metric for your venues and businesses.

Please watch this blog for any further updates.
Oct 14, 14:52 PDT
Investigating - We are aware that some regions are showing zero traffic unexpectedly. While we are working to address the underlying cause, please let us know if your region's traffic drops to zero so we can assist you further.
Oct 11, 09:49 PDT
Support Tools Maintenance
Resolved - This incident has been resolved.
Oct 18, 08:35 PDT
Investigating - We are currently performing unscheduled maintenance on our internal support tools. We expect this to be resolved quickly. Until it is resolved, we may have limited access to these tools, which may require us to create support tickets for some issues we would normally be able to resolve through phone or chats. Please monitor this blog for updates.
Oct 18, 06:22 PDT
Oct 17, 2024
Scheduled Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, October 17th from 12:00 PM PDT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Oct 16, 13:16 PDT
Oct 16, 2024
Rolling Restarts for Second Life Main Channel and Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Oct 16, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 15:25 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Wednesday, October 16th, beginning at approximately 7:00 AM PDT, after which we will be performing rolling restarts for the regions on the Release Candidate (RC) channels as well. This is an unusual but planned maintenance deploy for all channels of Second Life servers to deploy a software update. We appreciate your patience while this maintenance is ongoing.

Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds to your inventory if possible. Please check this blog for updates. Thank you!
Oct 14, 14:45 PDT
Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:30 PDT
Scheduled - Chat support will be unavailable Wednesday, October 16th, from 6 am PST - 2 pm PST. Ticket submissions will still be available at this time.
Oct 16, 06:25 PDT
Oct 15, 2024
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:00 PDT
Scheduled - All phone and chat support will be unavailable Tuesday, October 15th from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Oct 15, 10:56 PDT
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:30 PDT
Scheduled - We will be performing maintenance on our billing systems on Tuesday, October 15th at 8:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 15, 06:30 PDT
Oct 14, 2024
Concierge/Premium Plus Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 PDT
Scheduled - Concierge/Premium Plus phones and live chat support will be unavailable from Saturday, October 12th through Monday, October 14th. Ticket submissions will still be available at this time.
Oct 11, 14:55 PDT
Billing Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 11:01 PDT
Scheduled - Billing Phone support will be unavailable on Monday, Oct 14th from 11:00 AM to 12:00 PM PDT. Ticket submissions will still be available at this time.
Oct 14, 10:07 PDT
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 PDT
Scheduled - We will be performing maintenance on our billing systems on Monday October 14, beginning at 10:00 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc), or make changes to their account in the Billing Information page. Please monitor this blog for updates.
Oct 14, 09:50 PDT
Maptiles may not be refreshing.
Resolved - This incident has been resolved.
Oct 14, 06:23 PDT
Monitoring - Our engineers have identified the issue and the problem is scheduled to be resolved overnight during routine updates.
Oct 10, 14:49 PDT
Investigating - We are aware of an issue with the World Map not displaying all maptiles correctly, particularly at the higher zoom levels. Our engineers are investigating the issue. We will update this blog as more information becomes available.
Oct 10, 13:55 PDT
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Oct 11, 2024
Concierge and Premium Plus Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 14:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:40 PDT
Scheduled - Concierge and Premium Plus phone support will be unavailable Friday, October 11th from 6:00 AM PDT to 2:00 PM PDT. Ticket submissions, live chat, and billing phone support will still be available at this time.
Oct 11, 06:37 PDT
Live Chat and Billing Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 11:00 PDT
Scheduled - Billing Phone Support and live chat will be unavailable Friday, October 11th from 11:00 AM PDT to 12:00 PM PDT. Ticket submissions will still be available at this time.
Oct 11, 06:33 PDT
Oct 10, 2024
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, October 10th from 6:00 AM PDT to 6:30 AM PDT. Ticket submissions will still be available at this time.
Oct 10, 05:51 PDT
Oct 9, 2024
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 14:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:27 PDT
Scheduled - Phone and chat support will be unavailable Wednesday, October 9th from 6:00 AMT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Oct 9, 06:26 PDT
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Oct 9, 11:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 9th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 7, 10:39 PDT
Oct 8, 2024
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 10:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:15 PDT
Scheduled - We will be performing maintenance on our billing systems on Tuesday October 8, beginning at 9:15 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc), or make changes to their account in the Billing Information page. Please monitor this blog for updates.
Oct 7, 13:07 PDT
Postponed - Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 PDT
Scheduled - There will be no rolling restarts for the Second Life Main Channel today (October 8th, 2024). Rolling restarts for the Second Life Main Channel server will resume on October 15th, 2024. With no rolling restarts, many regions go longer than usual without restarting. If you experience any performance issues, we recommend restarting the region as a first step. Restarting a region can sometimes fix an issue; however, if you still have issues afterwards, please reach out to Support via ticket, live chat, or any available phone lines, and we'll be happy to assist you.

For information on why we are postponing this week's restarts, please have a look at this blog post:
https://community.secondlife.com/blogs/entry/15931-about-the-grid-roll-troubles-yesterday/
Oct 4, 08:41 PDT
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