Second Life Status

Lindex Order Delivery Issue

Update - We continue to investigate the Linden$ delivery failures, and hope to have a resolution soon. Thank you very much for your continued patience regarding this issue. For more information about the issue you can read our community post here: https://community.secondlife.com/blogs/entry/2195-another-case-of-the-mondays/
Jun 28, 12:44 PDT

Update - We are continuing to investigate Linden$ delivery failures. We apologize for any inconvenience this issue may cause, and are working toward a resolution. Thank you for your continued patience.
Jun 28, 05:45 PDT

Update - We are still actively investigating Linden$ delivery failures. We apologize for any inconvenience this issue may cause, and are working toward a resolution. Thank you for your continued patience.
Jun 27, 11:30 PDT

Update - Our investigation into the failed LindeX orders continue. We appreciate your continued patience. Please check back here for further updates.
Jun 27, 09:10 PDT

Investigating - We are currently investigating an issue where some residents did not receive L$ from Lindex Buy Orders. This includes L$ Buy Orders made during yesterday's unscheduled billing maintenance as well as L$ Buy Orders initiated through Marketplace Purchases. Please keep an eye on this blog for updates.
Jun 27, 07:32 PDT

Failed Marketplace Delivery Issue

Update - We continue to investigate the failed Marketplace deliveries, and hope to have a resolution soon. Thank you very much for your continued patience regarding this issue. For more information about the issue you can read our community post here: https://community.secondlife.com/blogs/entry/2195-another-case-of-the-mondays/
Jun 28, 12:43 PDT

Update - We are continuing to investigate failed Marketplace Deliveries, and hope to have a resolution soon. Thank you so much for your continued patience regarding this issue.
Jun 28, 06:15 PDT

Update - We are still looking into failed Marketplace Deliveries, and hope to have a resolution soon. Thank you so much for your continued patience regarding this issue.
Jun 27, 11:26 PDT

Update - We continue to investigate failed Marketplace Deliveries. We appreciate your continued patience. Please check back here for further updates.
Jun 27, 09:14 PDT

Investigating - We are investigating an issue where some residents did not receive deliveries from Marketplace orders during yesterday's unscheduled billing maintenance. Please keep an eye on this blog for updates.
Jun 27, 08:52 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life RC LeTigre Regions Operational

Second Life RC BlueSteel Regions Operational

Second Life RC Magnum Regions Operational

Second Life RC Snack Regions Operational

Second Life RC Cake Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 28, 2017

Rolling Restarts for Second Life RC Channels

Completed - Today's scheduled maintenance is complete.
Jun 28, 10:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Magnum, Blue Steel, Cake and LeTigre server channels beginning at approximately 7:00 AM PDT, Wednesday June 28, 2017. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 27, 14:33 PDT

Jun 27, 2017

Premium Stipend Issue

Resolved - Thank you for your patience - stipend deliveries have been resolved! If you find that you have an issue that remains unresolved, please contact us directly at https://support.secondlife.com/
Jun 27, 10:52 PDT

Update - Stipend deliveries are now underway. We thank you for your continued patience. Please check back here for further updates.
Jun 27, 09:26 PDT

Update - We are still investigating the failure to deliver stipends. We appreciate your continued patience. Please check back here for further updates.
Jun 27, 09:13 PDT

Investigating - We have been made aware that some residents have not received their Weekly Premium Stipend. We are investigating the cause of this issue. Please keep an eye on this blog post for updates as they become available.
Jun 27, 07:07 PDT

Jun 26, 2017

Unscheduled Billing Maintenance

Resolved - This incident has been resolved.
Jun 26, 15:51 PDT

Update - Our unscheduled billing maintenance is still in progress. Again, we appreciate your continued patience. Please check back for further updates.
Jun 26, 14:45 PDT

Update - We are still working to resolve the unscheduled maintenance on our billing systems. We appreciate your continued patience, and apologize for any ongoing inconvenience.
Jun 26, 13:24 PDT

Identified - We are currently performing unscheduled maintenance on our billing systems. While this maintenance is in progress, our billing services, including Process Credit Requests, LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
Jun 26, 12:08 PDT

Scheduled Billing Maintenance

Resolved - Our scheduled billing maintenance has been completed.
Jun 26, 12:06 PDT

Update - Today's scheduled billing maintenance is still in progress. Please continue to watch this blog post for updates.
Jun 26, 11:45 PDT

Identified - We will be performing maintenance on our billing system today, Monday June 26th, beginning at approximately 10:00 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates
Jun 26, 09:12 PDT

Phone Support Unavailable

Resolved - This issue has been resolved and phone support is once again operational. Thank you for your patience while we resolved this issue.
Jun 26, 10:17 PDT

Investigating - Our telephone service provider is experiencing temporary technical issues. During this outage, Concierge Phone Support will remain unavailable. We apologize for this inconvenience. Please monitor this blog for additional updates.
Jun 26, 09:49 PDT

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

Concierge Phone and Chat Support Unavailable

Completed - Phone and chat support are now open.
Jun 23, 13:08 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 12:00 PDT

Scheduled - Concierge phone and Concierge & Premium chat support will be unavailable from 12:00 noon to 1:00 PM PDT, June 23rd, 2017. Case submissions are still available.
Jun 23, 11:19 PDT

Jun 22, 2017

Scheduled Billing Maintenance

Completed - Our scheduled billing maintenance has completed.
Jun 22, 09:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:30 PDT

Scheduled - We will be performing maintenance on our billing system today, Thursday June 22nd, beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates
Jun 22, 06:51 PDT

Jun 21, 2017

Unscheduled Maintenance to RC Magnum and Cake Channels

Resolved - This incident has been resolved.
Jun 21, 14:43 PDT

Investigating - We are performing unscheduled maintenance to our RC Magnum and Cake server channels. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jun 21, 13:18 PDT

Rolling Restarts for Second Life RC Channels

Completed - Today's scheduled maintenance is complete.
Jun 21, 12:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 07:06 PDT

Scheduled - We will be performing rolling restarts for regions on the Magnum, Blue Steel, Cake and LeTigre server channels beginning at approximately 7:00 AM PDT, Wednesday June 21, 2017. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 20, 05:43 PDT

Jun 20, 2017

General Billing Maintenance

Completed - The scheduled billing maintenance is complete.
Jun 20, 10:08 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:30 PDT

Scheduled - We will be performing maintenance on our billing system today, Tuesday June 20th, beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
Jun 20, 05:33 PDT

Rolling Restarts for Second Life Main Server Channel

Completed - Today's scheduled maintenance is complete.
Jun 20, 09:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 05:21 PDT

Scheduled - Scheduled maintenance on the Second Life Main Server Channel is currently in progress. We will provide updates as necessary.
Jun 20, 05:20 PDT

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

Unscheduled Maintenance To Classified Ads

Resolved - This issue has now been resolved. Please visit https://community.secondlife.com/blogs/entry/2190-the-day-the-classifieds-went-missing/ for more information on this issue.
Jun 16, 17:13 PDT

Update - We continue to investigate issues with classified ads.
Jun 16, 10:05 PDT

Update - We are currently investigating issues with classified ads.
Jun 15, 17:02 PDT

Investigating - We are currently investigating this issue.
Jun 15, 16:58 PDT

Concierge Phone and Chat Support Unavailable

Completed - The scheduled maintenance has been completed.
Jun 16, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:01 PDT

Scheduled - Concierge phone and Concierge & Premium chat support will be unavailable from 12:00 noon to 1:00 PM PDT, June 16th, 2017. Case submissions are still available.
Jun 16, 11:51 PDT

Jun 15, 2017

Unscheduled Maintenance to Traffic Calculations

Resolved - This incident has been resolved.
Jun 15, 16:57 PDT

Update - Parcel traffic calculations should be restored, and we continue to work on restoring classifieds and search information.
Jun 15, 15:37 PDT

Update - We continue to investigate issues with parcel dwell, classifieds and search. Please follow this blog for updates.
Jun 15, 14:05 PDT

Investigating - We are still investigating the issue regarding parcel traffic calculations reported earlier today. Please follow this blog for updates.
Jun 15, 12:25 PDT

Jun 14, 2017

Rolling Restarts RC Channel Roll

Completed - The scheduled maintenance has been completed.
Jun 14, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:15 PDT

Scheduled - We will be performing rolling restarts for regions on the Magnum, and Cake server channels beginning at approximately 6:00 PM PDT, Wednesday June 14, 2017. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 14, 17:51 PDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 14, 18:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:00 PDT

Scheduled - We will be performing scheduled maintenance today at 6:00 PM PDT. While the maintenance is in progress, some residents may experience login issues. Some residents in-world may be logged off or experience degraded performance with voice, local and group chat. Teleports may also fail. Please refrain from rezzing no-copy objects. Please check back here for updates.
Jun 14, 12:26 PDT

Rolling Restarts RC Channel Roll

Completed - Today's scheduled maintenance has been completed.
Jun 14, 12:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Magnum, Blue Steel, Cake and LeTigre server channels beginning at approximately 7:00 AM PDT, Wednesday June 14, 2017. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 13, 12:43 PDT

Subscribe to Incident

Subscribe to Incident