Second Life Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 06:00 PST

Scheduled - Concierge phone support will be unavailable today, December 14th, 2019. Live chat and ticket submissions will still be available at this time.

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

External Support Under Maintenance

Chat Support Operational

Phone Support Under Maintenance

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Billing Maintenance Dec 16, 11:00-12:00 PST

We will be performing maintenance on our billing systems Monday, December 16th, at 11:00 AM PDT. While this maintenance is in progress, residents may be unable to use the cashier or make purchases. Please watch this blog for updates.
Posted on Dec 13, 15:01 PST

Past Incidents

Dec 13, 2019

Unscheduled Billing Maintenance

Resolved - This incident has been resolved.
Dec 13, 12:56 PST

Update - We are continuing to monitor for any further issues.
Dec 13, 10:32 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 10:32 PST

Update - Our engineers are still digging into this issue. We appreciate your patience while they investigate.
Dec 13, 08:52 PST

Update - We are continuing to investigate this issue.
Dec 13, 07:38 PST

Investigating - We are currently investigating an issue affecting our billing and payments systems. While this maintenance is in progress, residents may be unable to use the cashier or make purchases. Please watch this blog for updates.
Dec 13, 06:52 PST

Dec 12, 2019

Scheduled Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 13:30 PST

Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT Thursday, December 12th, 2019. Ticket submissions will still be available at this time.
Dec 12, 10:30 PST

Unscheduled Maintenance to Twitter Feature

Resolved - This incident has been resolved.
Dec 12, 12:01 PST

Investigating - We are currently preforming unscheduled maintenance to our Twitter tool inside the viewer. While this maintenance is in progress, residents may be unable to post to Twitter from inworld. Please watch this blog for updates.
Jul 31, 14:02 PDT

Dec 11, 2019

Rolling Restarts for RC Channels

Completed - The scheduled maintenance has been completed.
Dec 11, 10:05 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:01 PST

Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, December 11th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Dec 11, 06:47 PST

Rolling Restarts for RC Channels

Completed - The rolling restarts have been delayed until 7 AM PST.
Dec 11, 06:46 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 03:00 PST

Dec 10, 2019

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Dec 10, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 11:00 PST

Scheduled - We will be performing additional rolling restarts for regions on the main Second Life Server channel on Tuesday, December 10th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Dec 10, 10:56 PST

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Dec 10, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:27 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, December 10th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Dec 10, 06:26 PST

Unscheduled Marketplace Maintenance

Resolved - This incident has been resolved.
Dec 10, 12:42 PST

Investigating - We are currently undergoing unscheduled Second Life Marketplace maintenance. Transactions may not be updating, deliveries may be delayed and all other Marketplace information may not be updating in a timely fashion. We ask that you please refrain from making Marketplace purchases until this maintenance is complete. Please check this post for updates.
Dec 10, 12:17 PST

Dec 9, 2019

No incidents reported.

Dec 8, 2019

Scheduled Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Dec 8, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:00 PST

Scheduled - Phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT Sunday, December 8th, 2019. Ticket submissions will still be available at this time.
Dec 8, 08:13 PST

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

Rolling Restarts for RC Channels

Completed - The scheduled maintenance has been completed.
Dec 5, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 PST

Scheduled - We will be performing rolling restarts for regions on RC Channels on Thursday, December 5th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Dec 4, 17:02 PST

Scheduled Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:15 PST

Scheduled - Phone and chat support will be unavailable from 12:15 PM PDT to 2:30 PM PDT Thursday, December 5th, 2019. Ticket submissions will still be available at this time.
Dec 5, 10:52 PST

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 10:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:01 PST

Scheduled - We will be performing maintenance on our billing systems Thursday, December 5 2019, starting at 10:00 AM PST. While this maintenance is in progress, residents may be unable to use the cashier or make purchases. Please watch this blog for updates.
Dec 4, 10:19 PST

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Rolling Restarts for RC Channels

Completed - We will cancelling the rolling restarts for regions on RC Channels on Wednesday, December 4th.
Dec 3, 17:58 PST

Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, December 4th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Dec 2, 06:25 PST

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 03:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, December 3rd. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Dec 2, 06:23 PST

Dec 2, 2019

Unscheduled Secondlife.com Maintenance

Resolved - This incident has been resolved.
Dec 2, 18:36 PST

Investigating - We are currently investigating an issue with Secondlife.com. This web-page may be unavailable during this time.

Please check this blog for updates.
Dec 2, 17:20 PST

Unscheduled Maintenance with Profiles

Resolved - This incident has been resolved.
Dec 2, 13:53 PST

Investigating - We are aware of a current issue of profiles being down. We apologize for the inconvenience, and are investigating the issue. Please keep an eye on this blog post for any updates.
Dec 2, 12:51 PST

Dec 1, 2019

No incidents reported.

Nov 30, 2019

Thanksgiving Day Observance - Support Closed Thursday and Friday

Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 PST

Scheduled - Concierge Phone Support, Billing Phone Support, and Live Chat Support will be closed on Thursday and Friday, November 28th & 29th in observance of the Thanksgiving holiday. Ticket submission will remain available. These services will resume Saturday, November 30th, at 6AM PST. Have a happy and safe holiday!
Nov 25, 11:47 PST

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