Update - We are continuing to investigate this issue. Since it appears to be affecting only specific geographic areas, we recommend contacting your Internet Service Provider and providing them with the results of a Trace Route test to our login server - you can find instructions on how to do this at https://lindenlab.freshdesk.com/support/solutions/articles/31000174017-internet-connection-tests.
Oct 07, 2024 - 10:35 PDT
Investigating - Support has received reports of connection-related issues from Residents in Western Europe, particularly Italy. Most report receiving the error message "Despite Our Best Efforts" at login, while some report also being able to log into alternate accounts without issue.

Additional information from previous similar issues, as well as some troubleshooting steps, can be found here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble

We are investigating this issue further. In the meantime, we have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem.

Please follow this blog for updates.

Sep 28, 2024 - 10:01 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 10, 2024
Completed - The scheduled maintenance has been completed.
Oct 10, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, October 10th from 6:00 AM PDT to 6:30 AM PDT. Ticket submissions will still be available at this time.
Oct 10, 05:51 PDT
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 14:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:27 PDT
Scheduled - Phone and chat support will be unavailable Wednesday, October 9th from 6:00 AMT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Oct 9, 06:26 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 11:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 9th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 7, 10:39 PDT
Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 10:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:15 PDT
Scheduled - We will be performing maintenance on our billing systems on Tuesday October 8, beginning at 9:15 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc), or make changes to their account in the Billing Information page. Please monitor this blog for updates.
Oct 7, 13:07 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 PDT
Scheduled - There will be no rolling restarts for the Second Life Main Channel today (October 8th, 2024). Rolling restarts for the Second Life Main Channel server will resume on October 15th, 2024. With no rolling restarts, many regions go longer than usual without restarting. If you experience any performance issues, we recommend restarting the region as a first step. Restarting a region can sometimes fix an issue; however, if you still have issues afterwards, please reach out to Support via ticket, live chat, or any available phone lines, and we'll be happy to assist you.

For information on why we are postponing this week's restarts, please have a look at this blog post:
https://community.secondlife.com/blogs/entry/15931-about-the-grid-roll-troubles-yesterday/

Oct 4, 08:41 PDT
Oct 7, 2024
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 PDT
Scheduled - Concierge and Premium Plus Phone support will be unavailable on Monday October 7 from 11:00 AM to 12:00 PM PDT. Ticket submissions and Live chat will still be available at this time.
Oct 7, 09:15 PDT
Completed - The scheduled maintenance has been completed.
Oct 7, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 PDT
Scheduled - We will be performing maintenance on our billing systems on Monday October 7, beginning at 10:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc), or make changes to their account in the Billing Information page. Please monitor this blog for updates.
Oct 7, 07:11 PDT
Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:00 PDT
Scheduled - Concierge and Premium Plus Phone support will be unavailable on Sunday October 6. Ticket submissions and Live chat will still be available at this time.
Oct 6, 05:59 PDT
Completed - The scheduled maintenance has been completed.
Oct 6, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Sunday, October 6th, from 10 am PST - 11 am PST. Ticket submissions will still be available at this time.
Oct 5, 06:03 PDT
Oct 5, 2024
Completed - The scheduled maintenance has been completed.
Oct 5, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:30 PDT
Scheduled - Concierge and Premium Plus Phone support will be unavailable on Saturday, October 5th, from 8:30 am PDT to 2 pm PDT. Ticket submissions and Live chat will still be available at this time.
Oct 5, 07:24 PDT
Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 10:00 PDT
Scheduled - Chat support will be unavailable Saturday, October 5th, from 10 am PST - 11 am PST. Ticket submissions will still be available at this time.
Oct 5, 06:02 PDT
Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 06:00 PDT
Scheduled - Phone and chat support will be unavailable Saturday, October 5th, from 6 am PST - 2 pm PST. Ticket submissions will still be available at this time.
Oct 4, 14:59 PDT
Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, October 3rd from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Oct 3, 08:40 PDT
Completed - The scheduled maintenance has been completed.
Oct 3, 09:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:30 PDT
Scheduled - We will be performing scheduled database maintenance on Thursday, October 3, 2024 starting at 9:30 PDT. During this maintenance, residents may be unable to log in or may be logged out, and teleports may fail. Websites such as secondlife.com, our Blogs, Forums, and Marketplace may be unavailable, Services such as Friends and Ban Lists, and Event postings may not function.

Please avoid LindeX and inworld L$ transactions during this maintenance, and please watch this blog for updates.

Oct 2, 11:35 PDT
Completed - The scheduled maintenance has been completed.
Oct 3, 07:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 07:00 PDT
Scheduled - We will be performing maintenance on our Name Change services on Thursday, October 3rd at 7:00 a.m. PDT. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.
Oct 3, 06:58 PDT
Oct 2, 2024
Resolved - This incident has been resolved.
Oct 2, 12:26 PDT
Investigating - We will not be performing rolling restarts on the RC Channels on Wednesday, October 2, 2024.
Oct 1, 14:37 PDT
Completed - The scheduled maintenance has been completed.
Oct 2, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 11:00 PDT
Scheduled - Billing Phone Support will be unavailable on Wednesday, October 2nd from 11:00 AM PDT - 12:00 PM PDT. Ticket submissions, Live Chat and Concierge/Premium Plus phone lines will still be available at this time.
Oct 2, 09:13 PDT
Oct 1, 2024
Resolved - This incident has been resolved.
Oct 1, 15:13 PDT
Monitoring - We are aware of a few regions that are still offline after today's maintenance. Our technicians are working to restore service to those regions.
Oct 1, 14:10 PDT
Completed - The scheduled maintenance has been completed.
Oct 1, 14:00 PDT
Update - We are continuing to see recovery as regions return to full service, and appreciate your continued patience! Please stay tuned to this blog for updates!
Oct 1, 11:44 PDT
Update - We continue to investigate this issue, and are working to restore these regions as quickly as possible. We are so sorry for the inconvenience. Please keep an eye on this status blog for updates.
Oct 1, 10:44 PDT
Update - We apologize for the longer than expected maintenance. We will continue monitoring the status of the maintenance and updating the status blog.
Oct 1, 09:39 PDT
Update - Today's rolling maintenance is still in process, and we do apologize for the delay! Regions may be down for longer than expected periods. We are monitoring its progress and will update the status blog accordingly, including when the roll is finished.
Oct 1, 08:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 1st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Sep 27, 14:13 PDT
Sep 30, 2024
Completed - The scheduled maintenance has been completed.
Sep 30, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 PDT
Scheduled - Concierge and Premium Plus Phone support will be unavailable on Monday September 30. Ticket submissions and Live chat will still be available at this time.
Sep 30, 05:59 PDT
Completed - The scheduled maintenance has been completed.
Sep 30, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:00 PDT
Scheduled - Phone and chat support will be unavailable Monday, Sept 30th from 11:00 am PDT - 12:00 pm PDT. Ticket submissions will still be available at this time.
Sep 30, 09:03 PDT
Sep 29, 2024
Completed - The scheduled maintenance has been completed.
Sep 29, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Sunday September 29 from 10:00 PST - 11:00 PST. Ticket submissions will still be available at this time.
Sep 29, 06:03 PDT
Sep 28, 2024
Completed - The scheduled maintenance has been completed.
Sep 28, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Saturday, September 28th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Sep 27, 14:35 PDT
Sep 27, 2024
Completed - This scheduled maintenance will no longer occur, Concierge and Premium Plus Phone Support will be available.
Sep 27, 10:19 PDT
Scheduled - Concierge and Premium Plus Phone support will be unavailable on Friday, September 27th from 11 AM PDT to 12 PM PDT. Ticket submissions and Live Chat will still be available at this time.
Sep 27, 06:34 PDT
Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 11:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 26, 10:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 PDT
Scheduled - Billing Phone Support will be unavailable on Thursday, September 26th from 10:00 AM PDT - 11:00 AM PDT. Ticket submissions, Live chat and Concierge, Premium Plus phone lines will still be available at this time.
Sep 26, 08:15 PDT
Completed - The scheduled maintenance has been completed.
Sep 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, September 26th from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Sep 26, 08:13 PDT