(Italy/Western Europe) Connectivity Issues to Second Life

Incident Report for Second Life

Investigating

Support has received reports of connection-related issues from Residents in Western Europe, particularly Italy. Most report receiving the error message "Despite Our Best Efforts" at login, while some report also being able to log into alternate accounts without issue.

Additional information from previous similar issues, as well as some troubleshooting steps, can be found here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble

We are investigating this issue further. In the meantime, we have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem.

Please follow this blog for updates.

Posted Sep 28, 2024 - 10:01 PDT