Second Life Status

Investigating - The Viewer Login Page display of the Blog Feed is currently not functional. Our engineers are investigating. Please watch this blog for updates, and in the meantime, you can still view the blog at https://community.secondlife.com/blogs.
Dec 20, 2024 - 12:11 PST

Support Ticket Delays

Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Degraded Performance

Chat Support Operational

Phone Support Operational

Case Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life RC Channels Jan 22, 2025 07:00-13:00 PST

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 22nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Jan 17, 2025 - 11:01 PST

Past Incidents

Jan 21, 2025

Character designer characters are way too chatty

Resolved - This incident has been resolved.
Jan 21, 11:14 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 6, 12:22 PST

Investigating - We are aware of an issue where characters will start an IM unprompted after joining a group. That's annoying and we apologize. Investigating next steps.
Dec 21, 11:13 PST

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 21, 09:58 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 21st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 17, 11:01 PST

Jan 20, 2025

Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:50 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 20, 06:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:35 PST

Scheduled - Live Chat support will be unavailable on Monday, January 20th from 6:30 AM to 2:30 PM PST. Phone Support and Ticket submissions will still be available at this time.
Jan 20, 06:34 PST

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 PST

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Monday, January 20th from 9:00 AM to 10:00 AM PDT. Ticket submissions will still be available at this time.
Jan 20, 07:01 PST

JPY Transaction Issues

Resolved - This issue has been resolved. If you see any issues after this time, please contact Support.
Jan 20, 05:41 PST

Investigating - We are aware that some JPY (Japanese Yen) transactions are not completing with the correct exchange rates. Our engineers are working to fix this issue, but in the meantime, please avoid making transactions using JPY payment methods. Please watch this blog for updates.
Jan 20, 05:36 PST

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

PayPal Transaction Errors

Resolved - This issue has been resolved. If you see any issues after this time, please contact Support.
Jan 16, 11:06 PST

Investigating - We are aware that some PayPal transactions are not completing successfully. We are currently investigating this issue. Please watch this blog for updates.
Jan 16, 06:39 PST

Jan 15, 2025

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 15:00 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, January 15th at 3:00 PM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Jan 15, 11:07 PST

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jan 15, 10:29 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 15th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 10, 15:05 PST

JPY Transaction Issues

Resolved - This issue has been resolved. If you see any issues after this time, please contact Support.
Jan 15, 06:49 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 14:45 PST

Investigating - We are aware that some JPY (Japanese Yen) transactions are are not completing correctly. We are working on refunding the affected transactions. Our engineers are working to fix this issue, but in the meantime, please avoid making transactions using JPY payment methods. Please watch this blog for updates.
Jan 14, 10:08 PST

Jan 14, 2025

Stipend Delays

Resolved - All stipends should now be delivered.
Jan 14, 12:32 PST

Investigating - We are aware that some users are experiencing delays in receiving their weekly stipends, Our engineers are investigating now, and stipends will be paid out as soon as the issue is resolved. We will update this blog when delays have been cleared.
Jan 14, 06:36 PST

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 14, 09:16 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 14th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 10, 15:04 PST

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 PST

Scheduled - Phone and chat support will be unavailable Thursday, January 9th from 9:00 AM PST to 10:00 AM PST. Ticket submissions will still be available at this time.
Jan 9, 06:47 PST

Jan 8, 2025

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 12:23 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 11:35 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, January 8th at 11:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc) or make changes to their account in the Billing Information page. Please watch this blog for updates.
Jan 8, 11:34 PST

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 11:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 10:30 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, January 8th at 10:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc) or make changes to their account in the Billing Information page. Please watch this blog for updates.
Jan 8, 05:48 PST

Scheduled Maintenance: community.secondlife.com

Completed - The scheduled maintenance has been completed.
Jan 8, 10:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 10:00 PST

Scheduled - We will be performing maintenance on community.secondlife.com on Wednesday, January 8th at 10:00 AM PST. While this maintenance is in progress, Residents may be unable to access community.secondlife.com (including Forums, Knowledge Base, and Blogs). Please watch this blog for updates.
Jan 8, 06:27 PST

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jan 8, 09:51 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 8th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 3, 12:56 PST

Jan 7, 2025

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 7, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 7th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 3, 12:55 PST