Reports of Connection Trouble Around Denmark and Germany
Investigating - Support has received reports of connection-related issues that appear to be centered around the countries of Denmark and Germany. The issue is reminiscent to previous connection troubles mentioned here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble . In many instances residents report receiving the error message "Despite Our Best Efforts", while others may be able to log into alternate accounts just fine. We have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem. As always please follow this blog for updates.
Apr 17, 2024 - 10:38 PDT
Unscheduled Inventory Maintenance
Update - We are continuing to work on a fix for this issue, thank you for your patience! As always please follow this blog for updates.
Apr 10, 2024 - 10:06 PDT
Identified - We have identified the inventory issue and a fix is in the works. We do not have an ETA for it's release. As always please follow this blog for updates.
Mar 13, 2024 - 10:07 PDT
Investigating - We have seen an increase in reports of inventory loss via error messages that contain the text "failed to create" when moving groups of objects between containers of any kind, rezzing objects (groups and single), picking objects up (single and groups), and similar movements.

An example of these is "failed to create inventory," which is the most commonly encountered error message. Our engineers are working to resolve this. To minimize the chances of encountering this, please make sure to rezz a smaller number of objects at a time.

Please keep an eye on this blog for updates.
Feb 13, 2024 - 07:53 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rolling Restarts for Second Life RC Channels May 8, 2024 07:00-13:00 PDT
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 8th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on May 03, 2024 - 11:02 PDT
Past Incidents
May 7, 2024
Partnering Account Issues
Resolved - This incident has been resolved.
May 7, 12:55 PDT
Investigating - We are aware that Residents may encounter an error when attempting to create or dissolve a Partnership, and our engineers are currently investigating the issue. Please monitor this blog for updates.
May 7, 08:17 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
May 7, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 7th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 3, 11:01 PDT
May 6, 2024

No incidents reported.

May 5, 2024
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 5, 06:24 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 5, 06:23 PDT
Scheduled - Phone and chat support will be unavailable Sunday, May 5th from 10:00 a.m. PST - 11:00 a.m. PST. Ticket submissions will still be available at this time.
May 5, 06:22 PDT
May 4, 2024
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 06:00 PDT
Scheduled - Phone support will be unavailable Saturday, May 4th, from 6 a.m. PST - 2 p.m. PST. Live chat and ticket submissions will still be available at this time.
May 4, 04:21 PDT
Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 10:00 PDT
Scheduled - Chat support will be unavailable Saturday, May 4th, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
May 4, 06:01 PDT
May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
May 1, 09:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 1st, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 26, 11:10 PDT
Apr 30, 2024
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Apr 30, 08:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 30th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 26, 11:10 PDT
Apr 29, 2024

No incidents reported.

Apr 28, 2024
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 06:00 PDT
Scheduled - Concierge and Premium Plus phone support will be unavailable Sunday, April 28th. Live chat and ticket submissions will still be available at this time.
Apr 27, 07:28 PDT
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Sunday, April 28th from 10:00 a.m. PST - 11:00 a.m. PST. Ticket submissions will still be available at this time.
Apr 28, 06:20 PDT
Apr 27, 2024
Unscheduled Phone Support Maintenance
Resolved - This incident has been resolved.
Apr 27, 13:38 PDT
Investigating - Premium Plus and Concierge Support phone lines are undergoing unscheduled maintenance. While this is in progress, some callers may be disconnected or be unable to reach us. We apologize for the inconvenience; please watch this blog for updates.
Apr 27, 12:41 PDT
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Saturday, April 27th from 10:00 a.m. PST - 11:00 a.m. PST. Ticket submissions will still be available at this time.
Apr 27, 06:26 PDT
Apr 26, 2024
Second Life Name Change Service Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 14:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 13:30 PDT
Scheduled - We will be performing maintenance on our Name Change services on Friday, April 26th at 1:30 PST. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.
Apr 26, 13:25 PDT
Apr 25, 2024
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, April 25th from 12 PM PDT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Apr 24, 12:53 PDT
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:30 PDT
Scheduled - We will be performing maintenance on our billing systems on Thursday, April 25th at 9:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 25, 05:32 PDT
Apr 24, 2024
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Apr 24, 10:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, April 24th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 19, 13:06 PDT
Apr 23, 2024
Avatar Shape Slider Value Changes
Resolved - A fix has been released! Download our latest default release which includes this fix and more here: https://releasenotes.secondlife.com/viewer/7.1.6.8745209917.html
Apr 23, 14:22 PDT
Investigating - We're aware of an issue with shape sliders reporting values on a different scale than normal. This will be resolved in our next viewer release. Please monitor this blog for updates.
Apr 15, 14:56 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Apr 23, 08:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 23rd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 19, 13:05 PDT
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