[UPDATED] Support Case Submission Issues

Posted by Status Desk on February 4th, 2016 at 07:12 am PST

[Updated 7:12AM PST, 04 February 2016] We have determined that this issue is effecting only a small number of support case submission attempts. If case submission fails, please attempt to submit the case a second time and it should process normally. We will update this blog when the issue has been completely resolved.

[Posted 3:08PM PST, 02 February 2016] We are currently performing unscheduled maintenance on our case submission system. Some users may be unable to submit support cases from https://support.secondlife.com/. We are working to correct this problem as quickly as possible. We will update this blog with additional information when we have it.

[RESOLVED] Rolling Maintenance Main Channel

Posted by Status Desk on February 2nd, 2016 at 08:59 am PST

[Resolved 7:17 PM PST, 02 February 2016]  Rolling maintenance has been completed.

[Updated 8:59am PST, 02 February 2016] Some regions originally on RC servers were incorrectly moved to the main Second Life server. We are working to restore these regions to their original server, and they will require an additional restart as a result. Please monitor this blog for further updates.

[Updated 7:30 AM PST, 02 February 2016] The maintenance has completed.

[Updated 3:00 AM PST, 02 February 2016] Rolling maintenance is in progress

[Posted 6:44 PM PST, 01 February 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, February 2nd, beginning at approximately 3:00 AM PST. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Unscheduled Phone Maintenance

Posted by Status Desk on January 31st, 2016 at 10:05 am PST

[Resolved 10:05 AM PST, 31  January 2016] Unscheduled Maintenance has been completed

[Posted 9:10 AM PST, 31  January 2016] We are currently performing unscheduled maintenance on our phone systems for Concierge Services. Until the maintenance is complete, some users may be unable to reach Concierge Phone Support; please feel free to use Live Chat or file a support case to contact Concierge support. Cases and Live Chat are available via: https://support.secondlife.com. Please check back here for updates.

[RESOLVED] Unscheduled Maintenance

Posted by Status Desk on January 30th, 2016 at 11:15 pm PST

[Posted 11:15 PM PST, 30  January 2016] Unscheduled Maintenance has been completed

[Posted 10:23 PM PST, 30  January 2016] We are performing unscheduled maintenance. While the maintenance is in progress Abuse reporting may be unavailable or delayed.

[RESOLVED] Scheduled Database Maintenance Thursday, 28 January

Posted by Status Desk on January 28th, 2016 at 07:09 am PST

[Resolved 07:49 AM PST, 28 January 2016] Today’s database maintenance is now complete

[Updated 7:07 AM PST, 28 January 2016] Today’s database maintenance is now underway.

[Posted 11:22 AM PST, 27 January 2016] We’ll be performing a scheduled rotation among our database servers tomorrow, 28 January, commencing at 7:00 AM PST. During this maintenance, logins and automatic viewer updates will be unavailable for Residents.

In addition, the following services may also be affected for some Residents:

* LindeX purchases
* Facebook Connect

If the scope or schedule of the work changes, we’ll notify you here.

[RESOLVED] Rolling Maintenance RC Server Channels

Posted by Status Desk on January 27th, 2016 at 11:35 am PST

[Resolved 11:35 AM PST, 27 January 2016] The rolling maintenance for the RC server channels has been completed.

[Posted 3:16 PM PST, 26 January 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PST tomorrow, January 27th. Please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] French Billing Line Issues

Posted by Status Desk on January 27th, 2016 at 11:31 am PST

[Resolved 11:31 AM PST, 27 January 2016] France’s toll-free billing line has been restored.

[Posted 10:19 AM PST, 26 January 2016] The French toll-free billing phone number is currently experiencing technical difficulties. We are working to resolve this matter as quickly as possible, and will update this blog when the issue has been resolved.

[RESOLVED] Rolling Maintenance Main Channel

Posted by Status Desk on January 25th, 2016 at 06:18 pm PST

[Posted 8:49 AM PST, 26 January 2016] Roll is now completed.

[Posted 3:00 AM PST, 26 January 2016] Roll is in progress

[Posted 5:17 PM PST, 25 January 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, January 26th, beginning at approximately 3:00 AM PST. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Rolling Maintenance RC Server Channels

Posted by Status Desk on January 21st, 2016 at 11:50 am PST

[Resolved 11:50 AM PST, 21 January 2016] The rolling maintenance for the RC server channels has been completed.

[Updated 06:55 AM PST, 21 January 2016] The rolling maintenance for the RC server channels is in progress.

[Posted 3:47 PM PST, 20 January 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PST tomorrow, January 21st. Please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Rolling Maintenance Main Channel

Posted by Status Desk on January 19th, 2016 at 08:14 am PST

[Resolved 8:14 AM PST, 19 January 2016] Rolling maintenance is complete.

[Posted 3:20 AM PST, 19 January 2016] Maintenance is in progress.

[Posted 4:44 PM PST, 18 January 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, January 19th, beginning at approximately 3:00 AM PST. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.