Scheduled Maintenance

Posted by Status Desk on July 7th, 2015 at 05:24 pm PDT

[Posted 5:23 PM PDT, 07 July 2015] We will be performing scheduled maintenance on Thursday, July 9th at 7:00AM. While the maintenance is in progress, some residents may experience login issues. Some residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail and our billing services, including LindeX and Marketplace, may not be available.. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Rolling Maintenance Main Channel

Posted by Status Desk on July 7th, 2015 at 12:15 pm PDT

[Resolved 12:15 PM PDT, 07 July 2015] The rolling maintenance is now complete.

[Updated 6:43 AM PDT, 07 July 2015] The rolling maintenance for the main Second Life server channel is now in progress.

[Posted 6:29 PM PDT, 06 July 2015] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, July 7th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[UPDATED] Unscheduled Phone Maintenance

Posted by Status Desk on July 5th, 2015 at 08:07 pm PDT

[Resolved 9:47 AM PDT, 06 July 2015] Phone maintenance is complete.

[Updated 11:44 PM PDT, 05 July 2015] Additional unscheduled phone maintenance is in progress.

[Resolved 10:28 PM PDT, 05 July 2015] Phone maintenance is complete.

[Updated 9:03 PM PDT, 05 July 2015] Additional unscheduled phone maintenance is in progress.

[Resolved 8:31 PM PDT, 05 July 2015] Phone maintenance is complete.

[Posted 8:08 PM PDT, 05 July 2015] Phone systems for Concierge Services are currently undergoing unscheduled maintenance. Until the maintenance is complete, some users may be unable to reach Concierge Phone Support; please feel free to use Live Chat or file a support case to contact Concierge support. Cases and Live Chat are available via: https://support.secondlife.com

[RESOLVED] Unscheduled Phone Maintenance

Posted by Status Desk on July 5th, 2015 at 02:50 pm PDT

[Resolved 2:50 PM PDT, 05 July 2015] Phone maintenance is complete.

[Updated 2:30 PM PDT, 05 July 2015] Additional unscheduled phone maintenance is in progress.

[Resolved 12:25 PM PDT, 05 July 2015] Phone maintenance is complete.

[Updated 12:01 PM PDT, 05 July 2015] Additional unscheduled phone maintenance is in progress.

[Resolved 9:35 AM PDT, 05 July 2015] Phone maintenance is complete.

[Updated 9:15 AM PDT, 05 July 2015] Additional unscheduled phone maintenance is in progress.

[Resolved 8:17 AM PDT, 05 July 2015] Phone maintenance is complete.

[Posted 8:00 AM PDT, 05 July 2015] Phone systems for Concierge Services are currently undergoing unscheduled maintenance. Until the maintenance is complete, some users may be unable to reach Concierge Phone Support; please feel free to use Live Chat or file a support case to contact Concierge support. Cases and Live Chat are available via: https://support.secondlife.com

[RESOLVED] Concierge Phone and Chat Support Closing for July 3rd

Posted by Status Desk on July 4th, 2015 at 08:00 am PDT

[POSTED 10:02 AM PDT 02 July 2015] Concierge phone and chat support will be offline Friday, 03 July, in observance of Independence Day. Both services will close at midnight Thursday evening and will re-open at 8am Pacific on Saturday morning.

[Resolved] Unscheduled Phone Maintenance

Posted by Status Desk on July 2nd, 2015 at 10:43 am PDT

[Resolved 10:45 AM PDT, 02 July 2015] Maintenance to the Concierge Service Phone Systems have been completed.

[Posted 11:13 AM PDT, 30 June 2015] Phone systems for Concierge Services are currently undergoing unscheduled maintenance. Until the maintenance is complete, some users may be unable to reach Concierge Phone Support; please feel free to use Live Chat or file a support case to contact Concierge support. Cases and Live Chat are available via: https://support.secondlife.com

[RESOLVED] Unscheduled Maintenance

Posted by Status Desk on July 2nd, 2015 at 06:53 am PDT

[Resolved 6:53 AM PDT, 02 July 2015] This morning’s unscheduled maintenance has been completed.

[Posted 4:28 AM PDT, 02 July 2015] We are performing unscheduled maintenance. While the maintenance is in progress, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Rolling Maintenance RC Server Channels

Posted by Status Desk on July 1st, 2015 at 11:00 am PDT

[Resolved 11:00 AM PDT, 01 July 2015] The rolling maintenance for the RC server channels is now complete.

[Updated 7:00 AM PDT, 01 July 2015] The rolling maintenance for the RC server channels is now in progress.

[Posted 6:26 PM PDT, 30 June 2015] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, July 1st. Please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED]In-world Posting to Facebook

Posted by Status Desk on June 30th, 2015 at 11:05 am PDT

[Posted 11:05 AM PDT, 30 June 2015] On May 6, we reported issues posting to Facebook from within the Second Life viewer. That feature has been fully restored.

[RESOLVED] Scheduled Experience Keys Downtime Monday Morning

Posted by Status Desk on June 29th, 2015 at 12:25 pm PDT

[Resolved 12:25 PM PDT, 29 June 2015]  The scheduled maintenance is now complete.

[Posted 7:51 AM PDT, 29 June 2015] Today’s Maintenance on our Experience Keys system is now underway.

[Posted 12:30 AM PDT, 29 June 2015] This morning at 7:30 AM PDT we will be performing scheduled maintenance on our Experience Keys system.  During that time, access to Linden Realms and other guided experiences in world may be impacted.

We’ll keep you posted as the maintenance begins and ends, and as always, if the scope or schedule of the work changes, we’ll notify you here.

For more information on our Experience system, you can visit our wiki or check out the Knowledge Base.