[RESOLVED] Support Portal Unavailable

Posted by Status Desk on November 7th, 2009 at 01:54 am PST

[1:20AM] The Support Portal is now back online.

[12:40am - 7 November 2009] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

Rolling Restart for Server 1.32 Odds

Posted by Status Desk on November 5th, 2009 at 08:12 am PST

[Nov 5, 7:12am PDT] We will be starting the rolling restarts for odd numbered sim hosts server version 1.32.

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401

[RESOLVED] Rolling Restart for Server 1.32 Evens

Posted by Status Desk on November 4th, 2009 at 11:35 am PST
[Resolved - 11:35 AM PST] Today’s rolling restarts are complete.
[7:51 AM PDT] We will be starting the rolling restarts for even numbered sim hosts server version 1.32.
As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401


Resolved - Support portal unavailable

Posted by Status Desk on November 3rd, 2009 at 01:23 am PST

[RESOLVED 3 November 2009, 12:43am PDT] The Support Portal is now back online.

[3 November 09  12:23am] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

[RESOLVED] Support Portal Issues

Posted by Status Desk on October 30th, 2009 at 01:09 am PDT

[RESOLVED 30 October 2009, 1:00am PDT] The Support Portal is now back online.

[POSTED 12:30AM PDT] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

Support Portal Unavailable

Posted by Status Desk on October 30th, 2009 at 12:37 am PDT

[30 October 09  12:30am] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

[RESOLVED] Technical Difficulties

Posted by Status Desk on October 29th, 2009 at 02:44 am PDT

[6:00AM PDT] The various issues affecting residents this morning has been resolved.

[4:25AM PDT] We have made progress however this issue isn’t quite resolved.  Those who were unable to connect to Second Life should now be able to login.

[3:05AM PDT] Logins have been temporarily disabled.  Please check back shortly for further updates.

Some residents will have difficulty logging in while other residents will have some issues inworld with transactions, teleporting, and rezzing failures. Please refrain from rezzing or making any inworld transactions until we have resolved this issue.

Please check back soon for further information. Thank you for your patience.

[RESOLVED] XStreetSL currently unavailable

Posted by Status Desk on October 28th, 2009 at 01:36 pm PDT

[RESOLVED 28 Oct, 1:36pm PDT] The Xstreet SL site issue has been resolved and the site is once again available.

[POSTED 28 Oct, 12:33pm PDT] The XStreet SL site is currently unavailable. This is being worked on and will be resolved as soon as possible. Please watch this post for updates.

[Resolved] Regions Experiencing Technical Difficulties

Posted by Status Desk on October 28th, 2009 at 09:20 am PDT

[Updated @ 9:21am PDT] This issue has been resolved and the affected regions should have come back online.

Once again, thank you for your patience while we resolved this matter.

There are a few regions failing to come online after a restart. We are aware of the issue and working to resolve this as quickly as possible.

Thank you for your patience. Please check back soon for an update.

[RESOLVED] Support Portal Maintenance

Posted by Status Desk on October 27th, 2009 at 03:00 am PDT

[05:45 Pacific]  The Support Portal is now back online.

[03:00 Pacific]  The Second Life Support Portal is offline from now, Tue 27 Oct 03:00 Pacific, until Tue 27 Oct 06:00 Pacific.

Ticket submissions and Live Chat will not be available but Telephone support remains unaffected during this maintenance period.
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