[UPDATED] Unscheduled Phone Support Maintenance

Posted by Status Desk on October 23rd, 2014 at 07:21 am PDT

[Updated 07:15 AM PDT, 09 October 2014] Phone support maintenance is still in progress.  Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 9:54 AM PDT, 07 October 2014] Phone support maintenance is ongoing. Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 8:00 AM PDT, 06 October 2014] The phone support maintenance is still underway.  Live chat and our ticketing system are available for your use. Please stay tuned to this blog for further updates.

[Updated 7:55 PM PDT, 05 October 2014] Phone support maintenance is ongoing. Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 6:55 AM PDT, 04 October 2014] Phone support maintenance is still in progress.  Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 13:30 PM PDT, 02 October 2014] The phone support maintenance is still underway.  Live chat and our ticketing system are available for your use. Please stay tuned to this blog for further updates.

[Posted 7:51 PM PDT, 01 October 2014] Phone systems for Concierge Services are currently undergoing unscheduled maintenance. Until the maintenance is complete, please feel free to use Live Chat or file a support ticket to contact Concierge support.
Tickets and Live Chat are available via: https://support.secondlife.com/

[RESOLVED] Scheduled Server Maintenance

Posted by Status Desk on October 23rd, 2014 at 07:20 am PDT

[Resolved 7:20 AM PDT, 23 October 2014] The scheduled server maintenance is now complete.

[Posted 4:05 PM PDT, 22 October 2014] We will be performing scheduled maintenance tomorrow, Thursday, October 23rd, beginning at 6am. During this time, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Unscheduled SL Viewer Facebook Share Maintenance

Posted by Status Desk on October 23rd, 2014 at 07:15 am PDT

[Resolved 7:15 AM PDT, 23 October 2014] The unscheduled maintenance is complete.

[Posted 7:00 PM PDT, 18 October 2014] We are currently performing unscheduled maintenance to our Facebook share feature in the Second Life viewer. During this time, residents may receive an SSL handshake error message, and the connection with Facebook will fail. Please check back here for updates.

[RESOLVED] Unscheduled Server Maintenance

Posted by Status Desk on October 23rd, 2014 at 01:00 am PDT

[Resolved 1:00 PM PDT, 23 October 2014] The unscheduled server maintenance is now complete.

[Posted 11:40 AM PDT, 23 October 2014] We are performing unscheduled maintenance. While the maintenance is in progress, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Rolling Restarts RC Channels

Posted by Status Desk on October 22nd, 2014 at 10:41 am PDT

[Resolved 10:41 AM PDT, 22 October 2014] The rolling maintenance for the RC server channels is now complete.

[Updated 7:15 AM PDT, 22 October 2014] The rolling maintenance for the RC server channels is now in progress.

[Posted 7:29 PM PDT, 21 October 2014] We will be performing rolling maintenance for regions on Magnum, BlueSteel, LeTigre and Snack RC server channels beginning at approximately 7:00AM PDT Wednesday October 22nd. Please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum
http://wiki.secondlife.com/wiki/Beta/Snack

[RESOLVED] Unscheduled Marketplace Maintenance

Posted by Status Desk on October 21st, 2014 at 06:00 pm PDT

[Resolved 7:07 PM PDT, 21 October 2014] All maintenance to our Marketplace has been completed at this time.

[Posted 6:02 PM PDT, 21 October 2014] We are currently undergoing maintenance to the Marketplace. During the maintenance, the Marketplace may not be available. Please check this blog for updates.

[RESOLVED] Rolling Maintenance Main Channel

Posted by Status Desk on October 21st, 2014 at 10:25 am PDT

[Resolved 10:25 AM PDT, 21 October 2014] The rolling maintenance for the main Second Life server channel is now complete.

[Updated 8:10 AM PDT, 21 October 2014] The rolling maintenance for the main Second Life server channel is now in progress.

[Posted 7:54 PM PDT, 20 October 2014] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, October 21st, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Scheduled Server Maintenance

Posted by Status Desk on October 21st, 2014 at 07:27 am PDT

[Resolved 7:27 AM PDT, 21 October 2014] The scheduled server maintenance is now complete.

[Postponed 10:05 AM PDT, 20 October 2014] The scheduled server maintenance as been postponed until October 21st, beginning at approximately 1:00am.

[Posted 2:57 PM PDT, 19 October 2014] We will be performing scheduled maintenance tomorrow, Monday, October 20th, beginning at 10am. During this time, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Unscheduled Billing Maintenance

Posted by Status Desk on October 19th, 2014 at 12:30 pm PDT

[Resolved 12:30 PM PDT, 19 October 2014] The unscheduled billing maintenance is complete.

[Posted 12:05 PM PDT, 19 October 2014] We are performing unscheduled maintenance on our billing system. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.

[RESOLVED] Viewer Issues with Loading Webpages

Posted by Status Desk on October 17th, 2014 at 11:25 am PDT

[Resolved 11:25 AM PDT, 17 October 2014] This issue has been resolved with the release of our latest viewer (version 3.7.18.295539). Details on the new viewer can be found at the link below:

http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.18.295539

[Posted 12:15 PM PDT, 15 October 2014] Residents may be unable to open certain websites using the viewers internal browser. This is due to a security related change made by many web sites in response to a vulnerability announced today by Google.  This issue will affect Media-on-a-Prim for those sites, and will block initial setup of some SLShare accounts.

You may be able to access those sites by setting your  viewer to use an external browser: go to Me/Preferences/Setup and check “Use my browser (Chrome, Firefox, IE) for all links.

We are aware of the issue and working on a fix.

For more information on the vulnerability announced by Google, please visit:

http://googleonlinesecurity.blogspot.com/2014/10/this-poodle-bites-exploiting-ssl-30.html