[POSTPONED] Scheduled Server Maintenance

Posted by Status Desk on October 20th, 2014 at 10:05 am PDT

[Postponed 10:05 AM PDT, 20 October 2014] The scheduled server maintenance as been postponed until October 21st, beginning at approximately 1:00am.

[Posted 2:57 PM PDT, 19 October 2014] We will be performing scheduled maintenance tomorrow, Monday, October 20th, beginning at 10am. During this time, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Unscheduled Billing Maintenance

Posted by Status Desk on October 19th, 2014 at 12:30 pm PDT

[Resolved 12:30 PM PDT, 19 October 2014] The unscheduled billing maintenance is complete.

[Posted 12:05 PM PDT, 19 October 2014] We are performing unscheduled maintenance on our billing system. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.

[UPDATED] Unscheduled Phone Support Maintenance

Posted by Status Desk on October 19th, 2014 at 12:01 pm PDT

[Updated 07:15 AM PDT, 09 October 2014] Phone support maintenance is still in progress.  Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 9:54 AM PDT, 07 October 2014] Phone support maintenance is ongoing. Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 8:00 AM PDT, 06 October 2014] The phone support maintenance is still underway.  Live chat and our ticketing system are available for your use. Please stay tuned to this blog for further updates.

[Updated 7:55 PM PDT, 05 October 2014] Phone support maintenance is ongoing. Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 6:55 AM PDT, 04 October 2014] Phone support maintenance is still in progress.  Support remains available through live chat and support case submission. Please watch this blog for further updates.

[Updated 13:30 PM PDT, 02 October 2014] The phone support maintenance is still underway.  Live chat and our ticketing system are available for your use. Please stay tuned to this blog for further updates.

[Posted 7:51 PM PDT, 01 October 2014] Phone systems for Concierge Services are currently undergoing unscheduled maintenance. Until the maintenance is complete, please feel free to use Live Chat or file a support ticket to contact Concierge support.
Tickets and Live Chat are available via: https://support.secondlife.com/

Unscheduled SL Viewer Facebook Share Maintenance

Posted by Status Desk on October 18th, 2014 at 07:00 pm PDT

[Posted 7:00 PM PDT, 18 October 2014] We are currently performing unscheduled maintenance to our Facebook share feature in the Second Life viewer. During this time, residents may receive an SSL handshake error message, and the connection with Facebook will fail. Please check back here for updates.

[RESOLVED] Viewer Issues with Loading Webpages

Posted by Status Desk on October 17th, 2014 at 11:25 am PDT

[Resolved 11:25 AM PDT, 17 October 2014] This issue has been resolved with the release of our latest viewer (version 3.7.18.295539). Details on the new viewer can be found at the link below:

http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.18.295539

[Posted 12:15 PM PDT, 15 October 2014] Residents may be unable to open certain websites using the viewers internal browser. This is due to a security related change made by many web sites in response to a vulnerability announced today by Google.  This issue will affect Media-on-a-Prim for those sites, and will block initial setup of some SLShare accounts.

You may be able to access those sites by setting your  viewer to use an external browser: go to Me/Preferences/Setup and check “Use my browser (Chrome, Firefox, IE) for all links.

We are aware of the issue and working on a fix.

For more information on the vulnerability announced by Google, please visit:

http://googleonlinesecurity.blogspot.com/2014/10/this-poodle-bites-exploiting-ssl-30.html

[RESOLVED] Scheduled Server Maintenance

Posted by Status Desk on October 16th, 2014 at 10:30 am PDT

[Resolved 10:30 AM PDT, 16 October 2014] Today’s additional scheduled maintenance is now complete.

[Updated 9:35 AM PDT, 16 October 2014] Additional scheduled maintenance is now in progress.

[Posted 7:35 AM PDT, 16 October 2014] We will be performing additional scheduled maintenance shortly. During this time, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Scheduled Second Life Maintenance

Posted by Status Desk on October 16th, 2014 at 09:29 am PDT

[Updated 9:30 AM PDT, 16 October 2014] Scheduled maintenance is now complete.

[Updated 6:55 AM PDT, 16 October 2014] Scheduled maintenance is now in progress.

[Posted 10:45 AM PDT, 15 October 2014] We will be undergoing scheduled maintenance on Second Life Thursday, October 16 beginning at 7:00 AM PDT. During the maintenance, please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. Residents may also see slowness in accessing Second Life websites, such as the Marketplace. Please check this blog for updates.

[RESOLVED] Land Store Maintenance

Posted by Status Desk on October 15th, 2014 at 02:52 pm PDT

[Resolved 2:52 PM PDT, 15 October 2014]  The land store maintenance is now complete.  Linden Home selection and island orders are now accessible.

[Posted 11:25 AM PDT, 15 October 2014] The land store maintenance is still in progress. Island orders may not be completed, and selecting new Linden Homes may not be possible. Please watch this blog for further updates.

[Posted 1:02 PM PDT, 14 October 2014]  The land store is currently undergoing maintenance.  During this time island orders may not be completed.  If you wish to order an island, please submit a support case for a timely resolution.  Stay tuned to this blog for further updates.

[RESOLVED] Scheduled Marketplace Maintenance

Posted by Status Desk on October 15th, 2014 at 12:10 pm PDT

[Resolved 12:10 PM PDT, 15 October 2014] The scheduled marketplace maintenance is complete

[Updated 6:40 AM PDT, 15 October 2014] The scheduled marketplace maintenance is now in progress.

[Posted 3:43 PM PDT, 14 October 2014] We will be undergoing scheduled maintenance on the marketplace website Wednesday, October 15, 2014 beginning at 6:30 AM PDT. During the maintenance, the marketplace may not be available. Please check this blog for updates.

[RESOLVED] Rolling Restarts RC Channels

Posted by Status Desk on October 15th, 2014 at 10:00 am PDT

[Resolved 10:00 AM PDT, 15 October 2014] The rolling maintenance for the RC server channels is now complete.

[Updated 6:50 AM PDT, 15 October 2014] The rolling maintenance for the RC server channels is now in progress.

[Posted 3:52 PM PDT, 14 October 2014] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00AM PDT Wednesday October 15th. Please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum