Reports of Connection Trouble Around Denmark and Germany

Incident Report for Second Life

Resolved

We are moving this connection issue to our Support Solutions Center here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble with a few additional steps to aid in troubleshooting. If you're still encountering this problem after reviewing the article Support is happy to assist.

Posted May 15, 2024 - 06:36 PDT

Investigating

Support has received reports of connection-related issues that appear to be centered around the countries of Denmark and Germany. The issue is reminiscent to previous connection troubles mentioned here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble . In many instances residents report receiving the error message "Despite Our Best Efforts", while others may be able to log into alternate accounts just fine. We have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem. As always please follow this blog for updates.

Posted Apr 17, 2024 - 10:38 PDT

This incident affected: Second Life Services (Logins).