JPY Transaction Issues

Incident Report for Second Life

Resolved

This issue has been resolved. If you see any issues after this time, please contact Support.

Posted Jan 15, 2025 - 06:49 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 14, 2025 - 14:45 PST

Investigating

We are aware that some JPY (Japanese Yen) transactions are are not completing correctly. We are working on refunding the affected transactions. Our engineers are working to fix this issue, but in the meantime, please avoid making transactions using JPY payment methods. Please watch this blog for updates.

Posted Jan 14, 2025 - 10:08 PST

This incident affected: Second Life Services (LindeX Purchases, Marketplace Purchases, Process Credits).