Second Life Status

Support Ticket Delays

Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Degraded Performance

Chat Support Operational

Phone Support Operational

Case Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Billing Phone Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:00 PST

Scheduled - Billing Phone Support will be unavailable Monday, November 20th from 9:00 AM PST - 10:00 AM PST. Concierge and Premium Plus Phone and Live Chat Support and Ticket submissions will still be available at this time.
Nov 20, 07:13 PST

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:30 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, November 20th at 09:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 19, 14:57 PST

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Nov 20, 09:43 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 20, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 18, 05:55 PST

Nov 19, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Nov 19, 09:08 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 19, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 18, 05:54 PST

Nov 18, 2024

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 PST

Update - Maintenance has been extended until 11AM PST
Nov 18, 08:58 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:30 PST

Scheduled - Billing and Fraud phone support will be unavailable Monday, November 18th from 6:30 AM PST - 9:00 AM PST. Live Chat, Premium + and Concierge phone support and ticket submissions will still be available at this time.
Nov 18, 05:55 PST

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 09:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:50 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 18, 07:49 PST

In progress - Scheduled maintenance has been delayed until 8:30 AM PST. Please watch this blog for further updates.
Nov 18, 07:30 PST

Scheduled - We will be performing maintenance on our billing systems on Monday, November 18th at 08:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 18, 05:53 PST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Second Life Name Change Service Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 08:19 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 PST

Scheduled - We will be performing maintenance on our Name Change services on Friday, November 15th at 8:00 a.m. PST. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.
Nov 15, 07:55 PST

Nov 14, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 13:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 12:00 PST

Scheduled - Phone and chat support will be unavailable Thursday, November 14th from 12:00 PM PST - 1:30 PM PST. Ticket submissions will still be available at this time.
Nov 13, 05:45 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 PST

Scheduled - Phone and chat support will be unavailable Thursday, November 14th from 9:00 AM PST - 10:00 AM PST. Ticket submissions will still be available at this time.
Nov 12, 14:13 PST

Nov 13, 2024

Marketplace Delivery Issues

Resolved - This issue has been resolved. If you continue seeing problems with item delivery after this time, please contact Support.
Nov 13, 17:22 PST

Investigating - We are aware of issues with some Marketplace purchases not being delivered. Our engineers are investigating this issue currently. Please watch this blog for updates.
Nov 12, 11:08 PST

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Nov 13, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 13th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 11, 08:06 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 PST

Scheduled - Phone and chat support will be unavailable Wednesday, November 13th from 9:00 AM PST - 10:00 AM PST. Ticket submissions will still be available at this time.
Nov 12, 14:11 PST

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 09:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:30 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, November 13th at 08:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 13, 08:19 PST

Nov 12, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Nov 12, 08:13 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 12th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 11, 08:05 PST

Nov 11, 2024

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:00 PST

Scheduled - We will be performing maintenance on our billing systems on Monday, November 11th at 10:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 11, 08:27 PST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Nov 6, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 6th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 1, 14:02 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:30 PST

Scheduled - We will be performing maintenance on our billing systems today, Wednesday November 6th at 10:30 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 6, 10:07 PST

Unscheduled Billing Maintenance

Resolved - We have identified the issue and confirmed its resolved. If you have submitted a support case, we will be responding as quickly as possible. We thank you again for your continued patience with this matter.
Nov 6, 09:40 PST

Investigating - We are currently experiencing issues with some LindeX Purchases failing. They appear to be refunding automatically. Please watch this blog for updates.
Nov 5, 06:50 PST