Issues with embed URLs
Investigating - We are aware that YouTube embed URLs, not in an iframe, are failing with an error 153. This may be a result of YouTube changes with embed link policies. We are investigating the issue but have seen success using embed URLs in an iframe.
Oct 31, 2025 - 14:57 PDT
Update on Product Listing Enhancements
Monitoring - We want to apologize for an issue that affected Product Listing Enhancement (PLE) charges on the Second Life Marketplace earlier this month.

Between October 8th and October 28th, the system responsible for billing PLEs did not process charges as expected. When the issue was corrected on October 28th, charges for that entire period were processed all at once.

We understand this may have caused confusion and inconvenience. We're very sorry for the disruption. Our teams have identified the underlying cause and are working to ensure the billing system remains stable and accurate moving forward.

This follows an earlier issue in August, when some users were charged incorrectly. We know that repeated billing issues are frustrating, and we take them seriously. We're continuing to improve our monitoring and safeguards to prevent similar incidents in the future.

Thank you for your patience and continued support as we work to make the Marketplace more reliable for everyone.
Oct 30, 2025 - 13:12 PDT
Scripted HUD Issues on RC BlueSteel & Preflight Regions
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 2025 - 07:26 PDT
Investigating - Our developers are currently investigating a recently discovered issue which may affect some scripted HUDs & attachments worn by Residents in regions running on the Second Life RC BlueSteel and Second Life Preflight release channels. In some cases, scripts within HUD objects may not function correctly. We're investigating this issue and hope to update with more information soon. Some regions on the RC BlueSteel and Preflight server channels may restart while we investigate these issues overnight. We're very sorry for the inconvenience and please follow this blog for updates.
Oct 29, 2025 - 15:51 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com ? Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Phone and Live Chat Support Maintenance Nov 11, 2025 06:30-11:00 PST

Phone and chat support will be unavailable Tuesday-Thursday, November 11th - 13th, 2025 as we are closed for professional development.

You can file a support ticket at any time for assistance with all of your support needs by visiting support.secondlife.com while logged into your Second Life account, and we will respond as quickly as possible.
Posted on Nov 06, 2025 - 13:32 PST

Scheduled Phone and Live Chat Support Maintenance Nov 12, 2025 06:30-11:00 PST

Phone and chat support will be unavailable Tuesday-Thursday, November 11th - 13th, 2025 as we are closed for professional development.

You can file a support ticket at any time for assistance with all of your support needs by visiting support.secondlife.com while logged into your Second Life account, and we will respond as quickly as possible.
Posted on Nov 06, 2025 - 06:30 PST

Scheduled Phone and Live Chat Support Maintenance Nov 13, 2025 06:30-11:00 PST

Phone and chat support will be unavailable Tuesday-Thursday, November 11th - 13th, 2025 as we are closed for professional development.

You can file a support ticket at any time for assistance with all of your support needs by visiting support.secondlife.com while logged into your Second Life account, and we will respond as quickly as possible.
Posted on Nov 06, 2025 - 13:39 PST
Nov 7, 2025

No incidents reported today.

Nov 6, 2025
Scheduled Maintanence
Completed - The scheduled maintenance has been completed.
Nov 6, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 15:00 PST
Scheduled - We will be performing scheduled maintenance on Thursday, November 6th starting at 15:00 PDT. During the deployment, regions may briefly take a bit longer to be assigned/restarted. Please watch this blog for updates.
Nov 6, 11:08 PST
Nov 5, 2025
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Nov 5, 11:32 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:45 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 5th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 5, 06:34 PST
Nov 4, 2025
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Nov 4, 08:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:45 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 4th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 4, 06:37 PST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Unresolved incident: Issues with embed URLs.

Oct 30, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, October 30th from 9:00 AM PST to 11:30 AM PST. Ticket submissions will still be available at this time.
Oct 30, 09:00 PDT
Rolling Restarts for Second Life RC BlueSteel & Preflight
Completed - The scheduled maintenance has been completed.
Oct 30, 07:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:30 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server BlueSteel and Second Life Preflight channels on Thursday, October 30th, beginning at approximately 6:30 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 29, 16:05 PDT
Oct 29, 2025
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Oct 29, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 29th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 26, 06:27 PDT
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Wednesday, October 29th from 9:00 AM PST to 11:45 AM PST. Ticket submissions will still be available at this time.
Oct 22, 06:57 PDT
Oct 28, 2025
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Oct 28, 08:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 28th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 26, 06:26 PDT
Oct 27, 2025
Peer 2 Peer Voice issues
Resolved - Our voice provider, Vivox, has resolved this issue at this time. Thank you for your patience!
Oct 27, 10:21 PDT
Update - We are currently investigating an issue affecting Peer 2 Peer voice calls directly between Residents. At this time, local voice and group voice chat do not appear to be affected. Our primary voice chat provider, Vivox, is currently investigating. Please monitor or subscribe to this blog post for additional updates.
Oct 24, 15:07 PDT
Investigating - We are currently investigating an issue affecting Peer 2 Peer voice calls. Please monitor this blog for additional updates
Oct 24, 14:29 PDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
← Incident History Powered by Atlassian Statuspage