Unscheduled Marketplace Maintenance
Investigating - We’re currently aware of an issue where the Second Life Marketplace may intermittently display error messages or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.
Jun 18, 2025 - 13:03 PDT
Support Ticket Delays
Update - Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We’ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.
Apr 30, 2025 - 15:14 PDT
Monitoring - Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST
Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Degraded Performance
secondlife.com ? Operational
marketplace.secondlife.com ? Degraded Performance
community.secondlife.com Operational
wiki.secondlife.com ? Operational
my.secondlife.com Operational
feedback.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Degraded Performance
Chat Support Operational
Phone Support Operational
Case Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life Main Channel Jul 1, 2025 06:00-11:00 PDT

We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 1st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Jun 30, 2025 - 06:20 PDT

Rolling Restarts for Second Life RC Channels Jul 2, 2025 07:00-12:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 2nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Jun 30, 2025 - 06:19 PDT

Phone and Live Chat Support Maintenance Jul 3, 2025 09:00-10:00 PDT

Phone and chat support will be unavailable Thursday, July 3rd, from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Posted on Jun 30, 2025 - 06:15 PDT

Phone and Live Chat Support Maintenance Jul 4, 2025 10:00-11:00 PDT

Phone and chat support will be unavailable Friday, July 4th, from 10:00 AM PDT - 11:00 AM PDT. Ticket submissions will still be available at this time.
Posted on Jun 30, 2025 - 06:18 PDT
Jun 30, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 PDT
Scheduled - Phone and chat support will be unavailable Monday, June 30th, from 10:00 AM PDT - 11:00 AM PDT. Ticket submissions will still be available at this time.
Jun 30, 06:13 PDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, June 26th, from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Jun 23, 06:28 PDT
Jun 25, 2025
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Jun 25, 09:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, June 25th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jun 23, 06:26 PDT
Jun 24, 2025
Weekly Premium Stipend Delays
Resolved - This incident has been resolved.
Jun 24, 14:56 PDT
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!
Jun 24, 10:55 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Jun 24, 08:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, June 24th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jun 23, 06:26 PDT
Jun 23, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 10:00 PDT
Scheduled - Phone and chat support will be unavailable on Monday, June 23rd from 10:00 AM PST to 11:00 AM PST. Ticket submissions will still be available at this time.
Jun 23, 06:12 PDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 12:00 PDT
Scheduled - Phone and chat support will be unavailable on Friday, June 20th from 12:00 PM PST to 1:00 PM PST. Ticket submissions will still be available at this time.
Jun 20, 11:05 PDT
Scheduled Maintenance to Name Changes
Completed - The scheduled maintenance has been completed.
Jun 20, 08:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:28 PDT
Scheduled - We are currently undergoing a scheduled maintenance for Name Changes today, Friday, June 20th from 7:30 AM PDT - 8:30 AM PDT. While this maintenance is in progress, Residents may be unable to utilize the Change Name feature. Please watch this blog for updates.
Jun 20, 07:26 PDT
Jun 19, 2025
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:00 PDT
Scheduled - Phone and chat support will be unavailable Thursday, June 19th, from 9:00 AM PDT - 10:00 AM PDT. Ticket submissions will still be available at this time.
Jun 16, 09:32 PDT
Jun 18, 2025
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Jun 18, 09:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, June 18th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jun 16, 06:17 PDT
Jun 17, 2025
Weekly Premium Stipend Delays
Resolved - This incident has been resolved.
Jun 17, 16:36 PDT
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!
Jun 17, 10:30 PDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 16:00 PDT
Scheduled - We will be performing scheduled maintenance on Tuesday June 17th starting at 4:00 PM PDT and ending at 4:30 PM PDT. During this maintenance, users may be logged out or be unable to log in; along with disruptions to active group chat sessions.

Please monitor this blog for additional updates
Jun 17, 14:52 PDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:01 PDT
Scheduled - We will be performing scheduled maintenance on Tuesday June 17th starting at 9:00 PDT. During this maintenance, users may be logged out or be unable to log in. Regions may be unavailable or teleports may fail. In addition, LindeX purchases and inworld transactions may fail. Some web resources such as the Marketplace Wiki, Jira, and Profiles may be unavailable, as may Event posting, Friends List, and Access Lists.

Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Jun 17, 06:16 PDT
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Jun 17, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, June 17th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jun 16, 06:17 PDT
Jun 16, 2025
Unscheduled Wiki Maintenance
Resolved - The issue causing long load times and intermittent error messages on the Second Life Wiki has now been resolved. Pages should be loading normally again!

We’re continuing to monitor a separate issue affecting the syntax highlighting plugin used in some wiki articles. This behavior began following recent system updates, and our team is actively working on a fix. You can follow the public feedback post about this issue by visiting the link below.

https://feedback.secondlife.com/web-bugs/p/urgent-sl-wiki-syntax-highlight-is-broken-and-in-world-access-via-viewer-is-down
Jun 16, 10:22 PDT
Update - We're continuing to monitor ongoing issues with wiki access. Additionally, we're also aware that a syntax highlighting plugin currently used in some wiki articles is no longer working as expected due to some system updates. We're working on a fix for this plugin, and thank you for your patience!
Jun 10, 14:36 PDT
Monitoring - We’re currently aware of an issue where the Second Life Wiki may intermittently display error messages or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.
May 2, 15:01 PDT
Issues with transaction receipts
Resolved - This incident has been resolved.
Jun 16, 09:41 PDT
Investigating - We're currently investigating a systems issue which may have caused some Resident transaction receipts to fail to be delivered via email over the past few weeks. We're doing our best to resolve this issue quickly and will update you here with further information as soon as it's available. Thank you for your patience!
May 29, 14:45 PDT
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