Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT
Second Life Regions
Operational
Second Life Main Channel Regions
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Operational
Second Life Release Candidate Regions
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Operational
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 30th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates. Posted on
Oct 28, 2024 - 06:42 PDT
We will be performing maintenance on our billing systems on Wednesday, October 30th, at 8:30 a.m. PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases such as LindeX transactions, Marketplace, Land, Premium, or Name Change. Please watch this blog for updates. Posted on
Oct 29, 2024 - 12:40 PDT
Completed -
The scheduled maintenance has been completed.
Oct 29, 11:49 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 PDT
Scheduled -
We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 29th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 28, 06:41 PDT
Completed -
The scheduled maintenance has been completed.
Oct 28, 15:38 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 06:38 PDT
Scheduled -
Live Chats will be closed from 6:30 AM PDT until 11:00 AM PDT on Monday, September 28, 2024, and will reopen at 11:00 AM PDT. Concierge and Billing phones are open, but may experience longer than usual wait times.
Oct 28, 06:37 PDT
Completed -
The scheduled maintenance has been completed.
Oct 28, 11:15 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:45 PDT
Scheduled -
We will be performing maintenance on our billing systems on Monday, October 28th, at 10:45 a.m. PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 28, 10:32 PDT
Resolved -
This incident has been resolved.
Oct 28, 06:38 PDT
Investigating -
We are currently performing maintenance on our Concierge and Premium Plus Phone systems. Ticket submissions and Live Chat will still be available at this time.
Oct 22, 15:02 PDT
Completed -
The scheduled maintenance has been completed.
Oct 25, 14:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 10:00 PDT
Scheduled -
Chat support will be open from 6:30 a.m. - 10 a.m. Friday, October 25th. Chat support will then be unavailable Friday, October 25th, from 10 a.m. PST - 2:30 p.m. PST. Ticket submissions will still be available at this time.
Oct 25, 08:09 PDT
Completed -
The scheduled maintenance has been completed.
Oct 25, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 10:00 PDT
Scheduled -
Phone and chat support will be unavailable Friday, October 25th, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Oct 25, 06:36 PDT
Completed -
The scheduled maintenance has been completed.
Oct 24, 14:45 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 14:00 PDT
Scheduled -
We will be performing maintenance on our billing systems on Thursday, October 24th, at 2 p.m. PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 24, 12:40 PDT
Completed -
The scheduled maintenance has been completed.
Oct 24, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:30 PDT
Scheduled -
Chat support will be open from 6:30 a.m. - 9 a.m. Thursday, October 24th. Chat support will then be unavailable Thursday, October 24th, from 10 a.m. PST - 2:30 p.m. PST. Ticket submissions will still be available at this time.
Oct 24, 06:30 PDT
Resolved -
The issues you reported to us regarding missing attachments after teleports and arrivals should now be resolved. If you are still seeing some issues, please contact support with the region name where the issue is occurring. Thanks for your patience!
Oct 24, 13:07 PDT
Investigating -
We have received some reports from residents about attachments not being visible after teleporting or loading into a region. Our engineers are working to fix this issue and believe it should be resolved in next week's rolling restarts.
Oct 16, 08:05 PDT
Completed -
The scheduled maintenance has been completed.
Oct 24, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 09:00 PDT
Scheduled -
Phone and chat support will be unavailable Thursday, October 24th, from 9 a.m. PST - 10 a.m. PST. Ticket submissions will still be available at this time.
Oct 24, 06:12 PDT
Completed -
The scheduled maintenance has been completed.
Oct 23, 14:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 11:15 PDT
Scheduled -
Live Chat support will be unavailable Wednesday, October 23rd from 11:15 AM PDT to 2:30 PM PDT. Ticket submissions will still be available at this time.
Oct 23, 11:11 PDT
Completed -
The scheduled maintenance has been completed.
Oct 23, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 10:00 PDT
Scheduled -
Phone and chat support will be unavailable Wednesday, October 23rd, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Oct 23, 06:22 PDT
Completed -
The scheduled maintenance has been completed.
Oct 23, 10:49 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 PDT
Scheduled -
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, October 23rd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 18, 11:48 PDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 11:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 10:15 PDT
Scheduled -
Phone and chat support will be unavailable Tuesday, October 22nd, from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Oct 22, 06:18 PDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 10:00 PDT
Scheduled -
Phone and chat support will be unavailable Tuesday, October 22nd, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Oct 22, 06:19 PDT
Resolved -
This incident has been resolved.
Oct 22, 10:23 PDT
Update -
This issue appears to be resolved. if you are continuing to have issues connecting from this area, please contact Support for assistance.
Oct 22, 10:21 PDT
Update -
We are continuing to investigate this issue. Since it appears to be affecting only specific geographic areas, we recommend contacting your Internet Service Provider and providing them with the results of a Trace Route test to our login server - you can find instructions on how to do this at https://lindenlab.freshdesk.com/support/solutions/articles/31000174017-internet-connection-tests.
Oct 7, 10:35 PDT
Investigating -
Support has received reports of connection-related issues from Residents in Western Europe, particularly Italy. Most report receiving the error message "Despite Our Best Efforts" at login, while some report also being able to log into alternate accounts without issue.
We are investigating this issue further. In the meantime, we have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem.
Please follow this blog for updates.
Sep 28, 10:01 PDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 10:18 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 PDT
Scheduled -
We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 22nd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Oct 18, 11:47 PDT
Completed -
The scheduled maintenance has been completed.
Oct 21, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:01 PDT
Scheduled -
Phone and chat support will be unavailable Monday, October 21st, from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Oct 21, 06:15 PDT
Completed -
The scheduled maintenance has been completed.
Oct 21, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 PDT
Scheduled -
Phone and chat support will be unavailable Monday, October 21st, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Oct 21, 08:51 PDT
Completed -
The scheduled maintenance has been completed.
Oct 20, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 PDT
Scheduled -
Concierge and Premium Plus Phone support will be unavailable from Wednesday, October 16th to Sunday, October 20th. Ticket submissions and Live chat will still be available at this time.
Oct 15, 14:38 PDT
Resolved -
This incident has been resolved.
Oct 18, 13:29 PDT
Monitoring -
Vivox is reporting restoration of voice services. If you are still experiencing an issue, please relog in the viewer to reset capability.
Oct 18, 08:41 PDT
Update -
Voice services are operational on regions using WebRTC voice (WebRTC Voice 1, WebRTC Voice 2, WebRTC Voice 3, WebRTC Voice 4) if you are interested in testing the new voice service.
Oct 18, 07:36 PDT
Investigating -
We are aware of a disruption with our voice service and are investigating at this time. Please watch this blog for further updates regarding this issue.
Oct 18, 04:29 PDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:01 PDT
Scheduled -
Phone and chat support will be unavailable Friday, October 18th, from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Oct 18, 09:18 PDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 PDT
Scheduled -
Phone and chat support will be unavailable Friday, October 18th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
Oct 18, 09:18 PDT
Resolved -
This incident has been resolved.
Oct 18, 08:36 PDT
Monitoring -
A fix has been implemented and traffic reporting should now be resuming for affected parcels and regions. We are currently monitoring for any remaining issues, and deeply appreciate your patience!
Oct 17, 13:42 PDT
Identified -
We apologize for the continuing issue with parcel traffic reporting. Our engineers are diligently working to address the issue and apply a fix. We appreciate your patience while we work to restore this important metric for your venues and businesses.
Please watch this blog for any further updates.
Oct 14, 14:52 PDT
Investigating -
We are aware that some regions are showing zero traffic unexpectedly. While we are working to address the underlying cause, please let us know if your region's traffic drops to zero so we can assist you further.
Oct 11, 09:49 PDT
Resolved -
This incident has been resolved.
Oct 18, 08:35 PDT
Investigating -
We are currently performing unscheduled maintenance on our internal support tools. We expect this to be resolved quickly. Until it is resolved, we may have limited access to these tools, which may require us to create support tickets for some issues we would normally be able to resolve through phone or chats. Please monitor this blog for updates.
Oct 18, 06:22 PDT
Completed -
The scheduled maintenance has been completed.
Oct 17, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 PDT
Scheduled -
Phone and chat support will be unavailable Thursday, October 17th from 12:00 PM PDT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Oct 16, 13:16 PDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 13:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 15, 15:25 PDT
Scheduled -
We will be performing rolling restarts for regions on the main Second Life Server channel on Wednesday, October 16th, beginning at approximately 7:00 AM PDT, after which we will be performing rolling restarts for the regions on the Release Candidate (RC) channels as well. This is an unusual but planned maintenance deploy for all channels of Second Life servers to deploy a software update. We appreciate your patience while this maintenance is ongoing.
Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds to your inventory if possible. Please check this blog for updates. Thank you!
Oct 14, 14:45 PDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 07:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:30 PDT
Scheduled -
Chat support will be unavailable Wednesday, October 16th, from 6 am PST - 2 pm PST. Ticket submissions will still be available at this time.
Oct 16, 06:25 PDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:00 PDT
Scheduled -
All phone and chat support will be unavailable Tuesday, October 15th from 11 a.m. PST - 12 p.m. PST. Ticket submissions will still be available at this time.
Oct 15, 10:56 PDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 09:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:30 PDT
Scheduled -
We will be performing maintenance on our billing systems on Tuesday, October 15th at 8:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Oct 15, 06:30 PDT