Beginning December 28th, Premium and Concierge Live Chat services will be closed until January 3rd, 2017.
For Premium and Basic users, billing concerns may be addressed through our Billing Phone Support 24 hours a day, 7 days a week: https://support.secondlife.com/billing-support/
For Concierge users, Concierge Support can be reached through Concierge Phone Support during normal business hours (5:00AM-3:00PM PST). Please note that Concierge Phone Support will also be closed December 31st and January 1st to allow our staff time off to ring in the New Year.
For all requests, you may submit support requests through a support case, which is available 24 hours a day, 7 days a week: https://support.secondlife.com/