[RESOLVED] Unscheduled Support Maintenance

Posted by Status Desk on May 10th, 2015 at 05:00 pm PDT

[Resolved 6:58 PM PDT, 10 May 2015] The maintenance on our support systems has been completed. Live chat, case submissions and case history are now accessible.

[Updated 5:00 PM PDT, 10 May 2015] Maintenance continues on our support systems. Please check back here for more updates.

[Updated 1:50 PM PDT, 10 May 2015] Maintenance continues on our support systems. Live chat, case submission and case history are currently inaccessible. We will continue to update this blog as new information becomes available.

[Posted 12:30 PM PDT, 10 May 2015] Our Support systems are currently undergoing unscheduled maintenance. Please continue to check this blog for updates

[RESOLVED] Unscheduled Search Maintenance

Posted by Status Desk on May 6th, 2015 at 02:45 pm PDT

[Resolved 2:45 PM PDT, 06 May 2015] The unscheduled search maintenance is complete.

[Posted 2:15 PM PDT, 06 May 2015] We are currently performing unscheduled maintenance on the search function. While this maintenance is in progress, Search may be unavailable. Please keep an eye on this blog post for updates.

[RESOLVED] Scheduled Billing Maintenance

Posted by Status Desk on May 6th, 2015 at 11:55 am PDT

[Resolved 11:55 AM PDT, 06 May 2015] Maintenance to our billing systems have been completed.

[Updated 10:15 AM PDT, 06 May 2015] The scheduled billing maintenance is now in progress.

[Posted 3:01PM PDT, 05 May 2015] We will be performing scheduled maintenance on our billing system on Wednesday, May 06, 2015 beginning at approximately 10:00 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.

Facebook Posting Issues

Posted by Status Desk on May 6th, 2015 at 08:59 am PDT

[Posted 9:00 AM PDT, 6 May 2015] We are aware of issues when posting to Facebook from inside the Second Life Viewer. We are working to resolve these issues as soon as possible. Please keep an eye on this blog post for updates.

Weekend Concierge Support Change of Hours

Posted by Status Desk on May 5th, 2015 at 11:16 am PDT

[Posted 11:20 AM PDT, 5 May 2015] Effective immediately, Concierge voice and chat support will be available until midnight PDT ( Pacific Daylight Time) on weekends. Both services will continue to be open until Midnight PDT on weekdays.

[RESOLVED] Rolling Maintenance Main Channel

Posted by Status Desk on May 5th, 2015 at 08:36 am PDT

[Resolved 8:36 AM PDT, 05 May 2015] Today’s rolling maintenance has been completed.

[Updated 6:48 AM PDT, 05 May 2015] The rolling maintenance on the main Second Life server channel is now in progress.

[Posted 4:26 PM PDT, 04 May 2015] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, May 5th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Scheduled Paypal Maintenance

Posted by Status Desk on May 4th, 2015 at 04:13 pm PDT

[Resolved 7:37 PM PDT, 04 May 2015] The scheduled paypal maintenance is complete.

[Posted 4:13pm PDT, 04 May 2015] PayPal will be unavailable for a brief period starting at 6:00 pm PDT tonight. Residents attempting to use PayPal may be declined during the maintenance. Please check back here for updates.

[RESOLVED] Unscheduled Phone Support Maintenance

Posted by Status Desk on May 4th, 2015 at 10:58 am PDT

[Resolved 10:58 AM PDT, 04 May 2015] The unscheduled phone support maintenance is now resolved.

[Posted 10:26 AM PDT, 04 May 2015] Phone systems for Concierge Services are currently undergoing maintenance. Until the maintenance is complete, please feel free to use Live Chat or file a support case to contact Concierge support. Cases and Live Chat are available via: https://support.secondlife.com/

[RESOLVED] Unscheduled Support Maintenance

Posted by Status Desk on May 2nd, 2015 at 07:10 pm PDT

[Resolved 11:06 PM PDT, 2 May 2015] The unscheduled support maintenance is complete.

[Posted 7:10 PM PDT, 2 May 2015] Our Support systems are currently undergoing unscheduled maintenance. Please continue to check this blog for updates

[RESOLVED] Unscheduled Billing Maintenance

Posted by Status Desk on April 30th, 2015 at 10:12 am PDT

[Resolved 10:11 AM PDT, 30 April 2015] Maintenance to our billing systems have been completed.

[Posted 9:30 AM PDT, 30 April 2015] We are currently undergoing maintenance to our billing systems.  During this time, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.