[RESOLVED] Support Portal Maintenance

Posted by Status Desk on October 27th, 2009 at 03:00 am PDT

[05:45 Pacific]  The Support Portal is now back online.

[03:00 Pacific]  The Second Life Support Portal is offline from now, Tue 27 Oct 03:00 Pacific, until Tue 27 Oct 06:00 Pacific.

Ticket submissions and Live Chat will not be available but Telephone support remains unaffected during this maintenance period.

Rolling Restart for Server 1.32

Posted by Status Desk on October 26th, 2009 at 10:55 pm PDT
We will be deploying server version 1.32 to the main grid during the weeks of October 26th and 30th. The rolling restart is scheduled as follows:
  • 2009-10-28, Wednesday, 8am - Deploy to centrals
  • 2009-10-29, Thursday, 8am - Deploy to pilot sims
  • 2009-11-04, Wednesday, 7am - Deploy to even numbered sim hosts
  • 2009-11-05, Thursday, 7am - Deploy to odd numbered sim hosts
As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401

[RESOLVED] Login, Teleport and possible Asset Issues

Posted by Status Desk on October 26th, 2009 at 05:07 pm PDT

[RESOLVED 26 Oct, 5:07pm PDT] The Login, Teleport and Asset issues, as related to this blog post, have all been resolved and should work as normal now.

[POSTED 26 Oct, 4:23pm PDT] We are currently experiencing some isolated issues with Teleporting and Logins. There may be related asset issues and as such, we advise taking care with any transactions or rezzing of Inventory items. We are working to resolve this as soon as possible and will update this post with any further information as it becomes available.

JIRA and WIKI maintenance, Tonight

Posted by Status Desk on October 24th, 2009 at 04:56 pm PDT

The JIRA and Wiki will undergo maintenance starting at 11pm tonight (24 Oct), to last approximately 10 minutes. Please check this blog for any updates.

[RESOLVED] Public Wiki and Jira Currently Unavailable.

Posted by Status Desk on October 21st, 2009 at 10:57 am PDT

[RESOLVED 21 Oct, 10:57am PDT] Both JIRA and wiki.secondlife.com are back online and available for use. Some functions may be hampered temporarily as the work is finished; however, full functionality should be restored shortly, if not already.

[UPDATED 21 Oct, 10:03am PDT] We have identified some storage issues that are affecting both JIRA and the Wiki. A solution is being worked on. Please continue to check back for more info.

[21 Oct, 9:03am PDT] JIRA and wiki.secondlife.com are currently unavailable. Please check back with this blog for updates.

[Resolved] Login Issues

Posted by Status Desk on October 19th, 2009 at 11:29 pm PDT

[19th October 09 1.19AM] This has now been resolved. Logins are working correctly.

[19 October 09 11:20PM]  We are currently experiencing some issues with our logins. We are working to resolve this as soon as possible and will update with any further information.

Viewer 1.23.5 Update Available

Posted by Status Desk on October 15th, 2009 at 11:42 am PDT

We recently made several changes to the Second Life servers to address a potential security issue. To take advantage of the recent server upgrades and ensure that Second Life functions as you expect, we have released a new version of the Second Life Viewer.

Residents using the Official and Release Candidate versions of the 1.23.4 Viewer are required to update to version 1.23.5. Those of you still using version 1.22.11 will be offered version 1.23.5 as an optional update. If you choose to remain on 1.22.11, you may notice changes in the way notecard editing behaves. If you use a viewer not created by Linden Lab, you may also see changes in the way notecard editing behaves. To avoid any potential confusion caused by these behavioral changes, we strongly recommend that you immediately update to the new 1.23.5 Second Life Viewer.

We apologize for any inconvenience this update may cause.

[RESOLVED] Phone Issues

Posted by Status Desk on October 15th, 2009 at 12:21 am PDT

[3:30 AM PDT] Service to phone support has been restored.

[12:20 AM PDT] We have temporarily lost phone support via our service provider. We have taken steps to contact them and hope to have phone support back up as soon as possible. We will keep you posted and let you know as soon as phone support has came back.

[COMPLETED] Rolling restarts have begun

Posted by Status Desk on October 14th, 2009 at 11:47 am PDT

[COMPLETED - 14 Oct, 11:47am PDT] The second half of the Rolling Restarts have been completed. This concludes the Rolling Restarts for the 1.30.2 server deploy.

[October 14th 7:00am PDT] The second half of the rolling restarts for the 1.30.2 server deploy have begun.

[RESOLVED] Rolling Restarts for 1.30.2 have begun

Posted by Status Desk on October 13th, 2009 at 07:00 am PDT

[RESOLVED Oct-13 11:35am PDT] The first half of the rolling restarts have completed for today.

[POSTED Oct-13 7:00am PDT] The first half of the rolling restarts for the 1.30.2 server deploy have begun.

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