tag:status.secondlifegrid.net,2005:/historySecond Life Status - Incident History2024-03-19T01:48:51-07:00Second Lifetag:status.secondlifegrid.net,2005:Incident/202916692024-03-20T06:50:00-07:002024-03-18T06:57:00-07:00Rolling Restarts for Second Life RC Channels<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>06:50</var> - <var data-var='time'>07:50</var> PDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:52</var> PDT</small><br><strong>Scheduled</strong> - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, March 20th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/202916922024-03-19T06:53:00-07:002024-03-18T06:56:34-07:00Rolling Restarts for Second Life Main Channel<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>06:53</var> - <var data-var='time'>07:53</var> PDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:55</var> PDT</small><br><strong>Scheduled</strong> - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, March 19th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/202933322024-03-18T13:26:12-07:002024-03-18T13:26:12-07:00Unscheduled Concierge, Premium Plus and Billing Phone Support Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:26</var> PDT</small><br><strong>Resolved</strong> - The unscheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Investigating</strong> - We are investing an issue which has interrupted our Concierge, Premium Plus and Billing phone support services. Live Chat and ticket submissions are still available. Please follow this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/202461782024-03-18T07:00:56-07:002024-03-18T07:00:57-07:00My.secondlife.com Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:39</var> PDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on the my.secondlife.com services on Monday, March 18th at 6:00 AM - 7:00 AM PST. While this maintenance is in progress, Residents may be unable to access my.secondlife.com. Please watch this blog for updates</p>tag:status.secondlifegrid.net,2005:Incident/202837572024-03-17T11:00:56-07:002024-03-17T11:00:56-07:00Phone and Live Chat Support Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>06:04</var> PDT</small><br><strong>Scheduled</strong> - Phone and chat support will be unavailable Sunday, March 17th from 10:00 a.m. PDT - 11:00 a.m. PDT. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/202775682024-03-16T11:00:56-07:002024-03-16T11:00:57-07:00Phone and Live Chat Support Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>06:19</var> PDT</small><br><strong>Scheduled</strong> - Phone and chat support will be unavailable Saturday, March 16th from 10:00 a.m. PDT - 11:00 a.m. PDT. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/202672322024-03-15T12:00:56-07:002024-03-15T12:00:57-07:00Concierge and Premium Plus Phone Support Maintenance<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:17</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:14</var> PDT</small><br><strong>Scheduled</strong> - Concierge and Premium Plus Phone support will be unavailable on Friday, March 15, 2024 from 11:00AM PST-12:00PM PST. Ticket submissions and Live chat support will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/202015462024-03-13T09:41:38-07:002024-03-13T09:41:39-07:00Rolling Restarts for Second Life RC Channels<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:41</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:29</var> PST</small><br><strong>Scheduled</strong> - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, March 13th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/202249172024-03-12T11:00:56-07:002024-03-12T11:00:57-07:00Phone and Live Chat Support Maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:23</var> PDT</small><br><strong>Scheduled</strong> - Phone and Live Chat support will be unavailable on Tuesday, March 12, 2024 for an hour from 10AM PST to 11AM PST. Ticket submissions will still be available at this time. Please watch this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/202015442024-03-12T09:53:36-07:002024-03-12T09:53:36-07:00Rolling Restarts for Second Life Main Channel<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:53</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:29</var> PST</small><br><strong>Scheduled</strong> - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, March 12th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/202077162024-03-10T11:00:56-07:002024-03-10T11:00:57-07:00Phone Support Maintenance<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:12</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:06</var> PDT</small><br><strong>Scheduled</strong> - Phone and chat support will be unavailable Sunday, March 10th from 10:00 AM PST - 11:00 AM PST. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/202015372024-03-09T12:00:56-08:002024-03-09T12:00:57-08:00Concierge and Premium Plus Phone Support Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:27</var> PST</small><br><strong>Scheduled</strong> - Concierge and Premium Plus Phone support will be unavailable on Saturday March 9th, from 11 a.m. to 12 p.m. PST. Live chat and ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/201946402024-03-08T11:04:36-08:002024-03-08T11:04:37-08:00Phone and Live Chat Support Maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:04</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:41</var> PST</small><br><strong>Scheduled</strong> - Phone and chat support will be unavailable Friday, March 8th from 10:30 AM PST - 11:30 AM PST. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/201381672024-03-06T10:20:37-08:002024-03-06T10:20:37-08:00Rolling Restarts for Second Life RC Channels<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:20</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> PST</small><br><strong>Scheduled</strong> - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, March 6th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/201381642024-03-05T08:37:36-08:002024-03-05T08:37:37-08:00Rolling Restarts for Second Life Main Channel<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:37</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> PST</small><br><strong>Scheduled</strong> - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, March 5th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/201501762024-03-03T11:00:56-08:002024-03-03T11:00:57-08:00Phone and Live Chat Support Maintenance<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>06:06</var> PST</small><br><strong>Scheduled</strong> - Phone and chat support will be unavailable Sunday, March 3rd from 10:00 AM PST - 11:00 AM PST. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/201439872024-03-02T11:00:56-08:002024-03-02T11:00:56-08:00Phone and Live Chat Support Maintenance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>05:51</var> PST</small><br><strong>Scheduled</strong> - Phone and chat support will be unavailable Saturday, March 2nd, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/201320522024-03-01T11:30:56-08:002024-03-01T11:30:57-08:00Phone and Live Chat Support Maintenance<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:08</var> PST</small><br><strong>Scheduled</strong> - All phone lines and live chat support will be unavailable Friday, March 1 from 9:30AM PST - 11:30AM PST. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/201331582024-03-01T07:23:45-08:002024-03-01T07:23:45-08:00Second Life Name Change Service Maintenance<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:23</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:06</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:06</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:05</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our Name Change services today at 7:06 AM Pacific Time. While this maintenance is in progress, Residents may be unable to use the automated name change service. Please watch this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/201003952024-02-28T15:50:20-08:002024-02-28T15:50:23-08:00Canny/Feedback Site Outage<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:50</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:05</var> PST</small><br><strong>Investigating</strong> - Our feedback site, Canny (https://feedback.secondlife.com/), is encountering an outage. Residents may experience difficulty accessing Canny at this time.<br /><br />We are reaching out to Canny in efforts to resolve this, but in the meantime, please watch this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/200891052024-02-28T08:53:39-08:002024-02-28T08:53:50-08:00Rolling Restarts for Second Life RC Channels<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>08:53</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:09</var> PST</small><br><strong>Scheduled</strong> - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, February 28th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.</p>tag:status.secondlifegrid.net,2005:Incident/200829182024-02-27T11:45:56-08:002024-02-27T11:45:57-08:00Scheduled Login Maintenance<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:45</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:45</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:57</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to Second Life logins on Tuesday, February 27th at 10:45 AM PST. During this time, logins may be temporarily unavailable during the update. Those already logged in will be unaffected. Please watch this blog for further information.</p>tag:status.secondlifegrid.net,2005:Incident/200710212024-02-25T15:00:56-08:002024-02-25T15:00:57-08:00Concierge and Premium Plus Phone Support Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>15:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>05:33</var> PST</small><br><strong>Scheduled</strong> - Concierge and Premium Plus Phone support will be unavailable on Sunday, February 25, 2024. Ticket submissions and Live Chat will still be available at this time. Phone support will resume on Monday, February 26, 2024.</p>tag:status.secondlifegrid.net,2005:Incident/200714682024-02-25T11:00:56-08:002024-02-25T11:00:57-08:00Live Chat Support Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>10:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>07:25</var> PST</small><br><strong>Scheduled</strong> - Live chat support will be unavailable Sunday, February 25th from 10:00 AM PST - 11:00 AM PST. Ticket submissions will still be available at this time.</p>tag:status.secondlifegrid.net,2005:Incident/200585022024-02-24T11:00:56-08:002024-02-24T11:00:57-08:00Concierge and Premium Plus Phone and Live Chat Support Maintenance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>07:54</var> PST</small><br><strong>Scheduled</strong> - Concierge and Premium Plus Phone support, as well as Live Chat support, will be unavailable on Saturday February 24, from 10-11AM PST. Ticket submissions will still be available at this time.</p>