Second Life Grid Status Reports

Restarts and Maintenance Tonight Through Tomorrow Night

Status Desk — Thu, 19 Nov 2009 12:00:12 +0000

[19 November 09 - 5:15 a.m. Pacific] All in world functions and transactions should be available including new account registration, Second Life logins, and XStreet logins.

[19 November 09 - 5:01 a.m. Pacific] We have started the database cutover and it should take no longer than 30 minutes to complete. All in world functions and transactions should be available. However, new account registration, Second Life logins, and XStreet logins will be unavailable.

[18 November 09 - 4:00 p.m. Pacific]

Beginning at 7 p.m. Pacific this evening, we’ll be adjusting the performance of roughly 1300 mainland regions, a few at a time. Tomorrow at 7 p.m. Pacific, we’ll tune another 1300 regions to complete the maintenance.

The only visible impact to Residents within those regions should be a standard restart. There will be a five-minute advance warning for each restarting region.

Also, tomorrow morning beginning at 5 a.m. Pacific, we’re doing a quick database cutover. It should take no longer than thirty minutes to complete. During the cutover, all in world functions and transactions should be available. However, new account registration, Second Life logins, and XStreet logins will be unavailable.

[COMPLETED] Rolling Restart for 1.32.1

Status Desk — Wed, 18 Nov 2009 18:18:18 +0000

[Completed 11:18am PST, Nov 18] The server deploy for odd numbered sim hosts has been completed. This concludes the 1.32.1 server update.

[Update 7:00AM PST Nov. 18, 2009] Server deploy for odd numbered sim hosts has begun.

[Resolved 11:40AM PST] The Rolling Restart of the even numbered sim hosts is complete.

[Update 7:00AM PST Nov. 17, 2009] Server deploy for even numbered sim hosts has begun.

We will be deploying server version 1.32.1 to the main grid during the week of November 17th

. The rolling restart is scheduled as follows:

2009-11-17, Tuesday, 7am - Deploy to even numbered sim hosts
2009-11-18, Wednesday, 7am - Deploy to odd numbered sim hosts

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=350336

Scheduled Maintenance Thursday, November 19th

Status Desk — Wed, 18 Nov 2009 15:43:07 +0000

During this scheduled maintenance, starting at 5:00am PST and projected to last until 5:30am PST, logins to Second Life and XStreetSL will be blocked and new registrations will not be available while we carry out a minor upgrade to a central database server. All in-world functions should continue to work normally.

[Resolved 1:47AM PDT]Support Portal Down

Status Desk — Wed, 18 Nov 2009 08:19:22 +0000

[1:47am PDT] Service to support tickets has been restored. The support portal should be functioning normally. Thank you for your patience.

[00:51] AM PDT] Live chat is now available from the support portal. Support tickets are still down at the moment.

[00:17 AM PDT] Our support portal is currently down. Residents will not be able to access live chat or submit tickets at this time. Phone lines however, are still available.

[Resolved 1:49am PDT] We are performing Emergency Maintenance

Status Desk — Wed, 18 Nov 2009 06:24:46 +0000

[Nov 18 10:25 PDT] Maintenance has completed. Thank you for your patience.

[Nov 18 10:25pm PDT] We are performing emergency maintenance currently. There will be isolated login failures and possible log outs. Please monitor this blog post for updates.

[RESOLVED] Notecards Saves & Uploading Images Issue

Status Desk — Tue, 17 Nov 2009 20:47:43 +0000

[Resolved] 1:02pm PST - This issue has been resolved.

We are experiencing some issues that affects saving notecards and uploading images. This issue is being addressed and should be fixed shortly. We will update any changes.

[RESOLVED] Issues with delayed LindeX transactions

Status Desk — Tue, 17 Nov 2009 03:00:35 +0000

[Nov 16, 10:30pm PST] Issues with LindeX have been resolved. Sorry for any inconvience this might have caused.

[Nov 16, 7:00pm PST] We are currently experiencing some issues with LindeX that may result in a delay with LindeX transactions being processed for some residents. We are working on resolving the issue as soon as possible. Please watch this blog for any additional information.

[RESOLVED] Voice Currently Experiencing Problems In Second Life

Status Desk — Sun, 15 Nov 2009 21:21:44 +0000

[2:22 PM PST] Voice issues are now resolved.

[1:21 PM PST] We are currently experiencing voice issues in Second Life. It appears to be affecting a small segment of our residents and we are working with the engineers to correct the problem Please keep checking back here for updates.

Tier Billing

Status Desk — Sun, 15 Nov 2009 09:23:58 +0000

There have been some residents who may have experienced their tier not having been billed last night as it should have. This should be resolved by tomorrow morning.

We apologize for any inconvenience caused.

[Resolved] Brief Outage in Payment/L$ Systems Friday at 6 a.m. Pacific

Status Desk — Fri, 13 Nov 2009 13:58:57 +0000

[Resolved 06:57am PST, 13 November 2009] The maintenance work has been completed.

***

We’ve scheduled a quick server move for tomorrow (Friday, 13 November) at 6 a.m. During the move, features involving currency or L$ will be unavailable. These include:

LindeX transactions,
updating payment info at the Website, and
upgrading to Premium membership.

We anticipate that all services will be restored by 6:30 a.m., possibly sooner. If the scope or scheduling of the work change, we’ll update you here.