Second Life Grid Status Reports

[RESOLVED] Login Difficulties

Status Desk — Sun, 08 Nov 2009 00:56:43 +0000

[5:56pm Pacific] The system clock issues have been resolved, and you should now be able to log in normally.

[5:15PM Pacific] We’re currently experiencing an issue with logins. You may see a message that indicates you cannot log in due to the system clock being set incorrectly. As a temporary workaround, setting your computer clock to Pacific Standard Time should allow you to login.

We’re working on resolving this issue as quickly as possible and will post here with updates.

[RESOLVED] Support Portal Unavailable

Status Desk — Sat, 07 Nov 2009 08:54:08 +0000

[1:20AM] The Support Portal is now back online.

[12:40am - 7 November 2009] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

Rolling Restart for Server 1.32 Odds

Status Desk — Thu, 05 Nov 2009 15:12:48 +0000

[Nov 5, 7:12am PDT] We will be starting the rolling restarts for odd numbered sim hosts server version 1.32.

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401

[RESOLVED] Rolling Restart for Server 1.32 Evens

Status Desk — Wed, 04 Nov 2009 18:35:10 +0000

[Resolved - 11:35 AM PST] Today’s rolling restarts are complete.

[7:51 AM PDT] We will be starting the rolling restarts for even numbered sim hosts server version 1.32.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401

Resolved - Support portal unavailable

Status Desk — Tue, 03 Nov 2009 08:23:30 +0000

[RESOLVED 3 November 2009, 12:43am PDT] The Support Portal is now back online.

[3 November 09 12:23am] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

[RESOLVED] Support Portal Issues

Status Desk — Fri, 30 Oct 2009 08:09:12 +0000

[RESOLVED 30 October 2009, 1:00am PDT] The Support Portal is now back online.

[POSTED 12:30AM PDT] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

Support Portal Unavailable

Status Desk — Fri, 30 Oct 2009 07:37:57 +0000

[30 October 09 12:30am] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

[RESOLVED] Technical Difficulties

Status Desk — Thu, 29 Oct 2009 09:44:37 +0000

[6:00AM PDT] The various issues affecting residents this morning has been resolved.

[4:25AM PDT] We have made progress however this issue isn’t quite resolved. Those who were unable to connect to Second Life should now be able to login.

[3:05AM PDT] Logins have been temporarily disabled. Please check back shortly for further updates.

Some residents will have difficulty logging in while other residents will have some issues inworld with transactions, teleporting, and rezzing failures. Please refrain from rezzing or making any inworld transactions until we have resolved this issue.

Please check back soon for further information. Thank you for your patience.

[RESOLVED] XStreetSL currently unavailable

Status Desk — Wed, 28 Oct 2009 20:36:42 +0000

[RESOLVED 28 Oct, 1:36pm PDT] The Xstreet SL site issue has been resolved and the site is once again available.

[POSTED 28 Oct, 12:33pm PDT] The XStreet SL site is currently unavailable. This is being worked on and will be resolved as soon as possible. Please watch this post for updates.

[Resolved] Regions Experiencing Technical Difficulties

Status Desk — Wed, 28 Oct 2009 16:20:02 +0000

[Updated @ 9:21am PDT] This issue has been resolved and the affected regions should have come back online.

Once again, thank you for your patience while we resolved this matter.

There are a few regions failing to come online after a restart. We are aware of the issue and working to resolve this as quickly as possible.

Thank you for your patience. Please check back soon for an update.