Second Life Grid Status Reports

Live Chat and Case Submission Systems Planned Maintenance

Status Desk — Fri, 03 Feb 2012 23:32:01 +0000

[POSTED 3:25PM PST, 03 February 2012] - Our Live Chat and Case submission systems will undergo planned maintenance Saturday February 04, from 10:00 PM PST to 10:30PM PST. Live Chat and Case submission systems may be intermittently unavailable or slow during this period.

[RESOLVED] Live Chat and Cases unavailable

Status Desk — Fri, 03 Feb 2012 23:14:17 +0000

[RESOLVED 3:14PM PST, 3 February 2012] The Live Chat and Case submission systems are now operating properly.

[POSTED 2:45PM PST, 3 February 2012] Our Live Chat and Case Submission systems are currently unavailable. Phone support is still available at this time, and we are working to restore the other systems. Please watch this blog for further updates.

[RESOLVED] RC Server Channel Rolling Restarts

Status Desk — Wed, 01 Feb 2012 19:40:14 +0000

[RESOLVED 11:40AM PST, 01 February 2012] Today’s rolling restarts are complete.

[Updated 6:48am PST, 01 February 2012] We will beginning today’s rolling restarts shortly.

[POSTED 2:23PM PST, 31 January 2012] We will be performing rolling restarts on the Magnum, BlueSteel, and LeTigre RC server channels tomorrow morning at 7:00am PST, February 1, 2012. Please refrain from rezzing no copy objects, making inworld L$ transactions and save all builds.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Rolling Restarts Main Channel

Status Desk — Tue, 31 Jan 2012 18:24:43 +0000

[RESOLVED 10:24AM PST, 31 January 2012] Today’s rolling restarts are complete.

[Updated 5:04am PST, 31 January 2012] We will be beginning today’s rolling restarts on the main Second Life server channel shorty.

[Posted 5:07pm PST, 30 January 2012] Rolling restarts for regions on the main Second Life server channel will begin on Tuesday, January 31st at approximately 5:00am PST. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Completed] Inventory Database Maintenance

Status Desk — Tue, 31 Jan 2012 13:51:28 +0000

[Completed 5:51am PST, 31 January 2012] We have completed the inventory database maintenance for this morning.

[Posted 05:08am PST, 31 January 2012] We are about to begin conducting inventory database maintenance that may cause some residents not being able to login and some residents already inworld may be logged out. It may also prevent inventory from loading. This maintenance should not take more than an hour and a half. Please keep an eye on this blog post for updates.

Stuck Presence Issue

Status Desk — Sat, 28 Jan 2012 18:15:48 +0000

[POSTED 10:03AM 28 January 2012] We are aware that some residents are experiencing log in issues caused by a stuck presence from their previous log out from Second Life. This problem can usually be cleared by logging into a different region by following these steps:

1. Open Second Life Preferences to the General tab and check the box ‘Show at Log in’ for the start location options to appear on the log in screen.
2. Using the drop down menu to the right of the Log In button on the Log in Screen, change the drop down to ‘Type region name’ and type in another region such as the region [Lime]
3. Click Log In.

If this does not allow you to log in please submit a Support case using Technical Questions > Second Life Viewer Login Issues for assistance. The cause of this issue is currently under investigation.

[CLOSED] Access to In World Profiles Disrupted

Status Desk — Fri, 27 Jan 2012 03:00:48 +0000

[CLOSED 7:00PM PST, 26 January 2012] Profiles should be opening normally now.

[POSTED 5:40PM PST, 26 January 2012] Some Residents are receiving error messages when attempting to load profiles in world. We’re investigating, and appreciate your patience.

[Resolved] Inventory Maintenance

Status Desk — Thu, 26 Jan 2012 22:32:44 +0000

[RESOLVED 2:32PM PST, 26 January 2012] Today’s inventory maintenance is complete.

[Updated 10:35am PST, 26 January 2012] We will be beginning the inventory maintenance shortly.

[Posted 8:15AM PST, 26 January 2012] We will be performing additional inventory maintenance from 10:15AM - 11:15AM PST today. Residents may experience slower than normal response times and occasional failure to rez when rezzing items inworld.

Live Chat Support Scheduled Maintenance

Status Desk — Thu, 26 Jan 2012 18:52:42 +0000

[Posted 10:45AM PST, 26 January 2012] Our Live Chat support will be unavailable during a scheduled maintenance tonight, Thursday, January 26, 2012 beginning at 8:30 pm PST to 2:00 am PST. Our Support ticket and Phone Support systems will be available during this time.

[RESOLVED] Inventory Database Maintenance

Status Desk — Wed, 25 Jan 2012 23:13:39 +0000

[RESOLVED 8:13AM PST, 26 January 2012] We have completed today’s inventory database maintenance.

[Posted 3:13PM PST, 25 January 2012] On Thursday, January 26th, from 5:00am to 6:30am PST we will be conducting maintenance that may cause some residents to be unable to log in. Some connected Residents may be logged out or may be unable to load inventory. Please keep an eye on this blog post for updates.