Second Life Grid Status Reports

[FINAL UPDATE 4:27 p.m. Pacific] In world services and support portal access are fully restored. The Concierge and Grid teams are working with a slightly higher than normal count of regions which have entered restart, but that backlog should be cleared within the next few minutes.

[UPDATE 3:01 pm Pacific] Operations has spent the past hour swapping in some database resources. Their efforts have made a difference, but throughput could still stand some improvement. Work continues.

[1:53 pm Pacific] A sudden heavy load on the database is causing slow logins and inhibiting access to the support portal, and may be impacting in world transactions for some residents as well. We’ll keep you posted as we work to assess and correct the problem.

[12:31 a.m. Pacific ] The reporting databases are all in synch now, so all Webservers should provide full and up-to-date transaction histories.

[9:41 a.m Pacific] One of the databases responsible for sending transaction histories to our Webserver cluster has fallen behind on synchronization. Until it catches up, only some of the Webservers will be showing up-to-date histories.

If you log in to secondlife.com, try to pull your transaction history, and come up empty, a temporary workaround (once you’re logged in) is to manually edit the leftmost portion of your browser’s URL bar. Past the double slash, it’ll look something like: secure-webXX, where ‘XX’ is some number. Try editing that to ’secure-web3′ and resubmitting to hit an up-to-date server.

The laggy database should be caught up by about noon Pacific.

[Resolved at 10:50pm Pacific] Our Support Portal is back online!

[Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier

As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April.

Our software supplier has reduced the length of the downtime from six hours to three, from 9:00pm-Midnight PDT.

During that time, the support portal will be unavailable for chat or ticketing services.

Apologies for any inconvenience this may cause to you.

Resolved 4:35 p.m. PDT The Issue Tracker and the Wiki are back up and running, thank you for your patience during this outage.

Update 3:15 p.m. PDT Our Issue Tracker and public Wiki remain unavailable. We are in communication with the host company and will keep you updated.

The public JIRA and Wiki are down at the moment. We expect they will be available again in another ten minutes. Updates will be posted here.