Second Life Grid Status Reports

[Resolved - 12:15pm PDT] - The Land Store has been re-opened and registrations are once again available.

Update 11:26 a.m. PDT Website support services are now available. Our main web page is loading correctly. An update on registrations will be provided shortly.

Update 11:09 a.m. PDT While we work on website technical issues, the land store and support services will be unavailable. Support phone access for Billing and Concierge will continue to be provided.

Our website is currently redirecting to our registration page. Registrations are unavailable while our developers correct an issue we are experiencing.

Please go directly to our support page to access other website features until this issue is resolved. Support

[Resolved 2:36 PM PDT] Services have been fully restored.

We are currently experiencing some difficulties with our database. This may result in difficulty teleporting, failure to rez objects and complete transactions, and inability to log in to the Support Portal. Until we solve this issue, we have restricted logins, as well as disabled the Land Store. We encourage you not to rez any valuable objects or make important transactions until this issue is resolved. As always we will keep you up to date here as the siatuation progresses, and we thank you for your patience.

Update 7:55 a.m. PDT The support portal is now available from our website.

Website login may be slow and we are receiving 500 errors on our support page. Our Web developers are working on this now and we will resolve this as quickly as possible.

Resolved 2:45 p.m. PDT We are bringing the Land Store online. If you encounter any difficulties, please contact our support team.  We appreciate your patience while we worked on technical issues.

Update 12:55 p.m. PDT We will continue to leave the Land Store offline while we are working on network issues.

We are taking the Land Store offline for two hours while we work on technical issues.  We will keep you updated as soon as the Land Store is back online.

[RESOLVED 11:31 PM Pacific] Some residents also reported brief troubles with TPs. It looks like a regional router on the US West Coast hiccuped. Both residents and support staff are able to access the support portal now.

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Some residents are getting a connection timeout on the support portal. We’re investigating.

[CANCELLED] The Support Portal will remain online tonight. Please disregard the previous notice.

The Support Portal will be offline for approximately ten minutes tonight, begining at 23:10 PDT. Residents will not be able to submit Support Tickets or engage in Live Chat support during this time. Please monitor this post for updates.

[RESOLVED 13:10 PDT]  The database issues are corrected and the all-clear has been sounded.  Please continue with your regularly scheduled Thursday.

[UPDATE 12:30 PDT] The Support Portal is currently down, and the Land store has been taken off-line for the duration. Please continue to monitor this post for updates.

Issues with the database are currently affecting inworld services, logins, and the website. Please refrain from attempting inworld transactions, rezzing valuable or no-copy items, and logging in until the all-clear is announced.

[RESOLVED 12:55 AM, 13th May] - We have completed the maintenance ahead of schedule and logins to Second Life are now back to normal and we’re open again.

[UPDATE 12:05 AM, 13th May] Logins are now restricted to employees only, and the upgrade work is underway. We’ll keep you posted!

[UPDATE 22:40 PST] The land store has anticipated the starter’s pistol and begun the scheduled update early. The land store is now offline and will remain so until 6:00AM PDT.

The Operations Team will be working with one of our hardware vendors tonight to install a patch meant to alleviate the periodic loss of functionality in our asset system, such as the one which struck earlier today.

In order to accomplish this, we must briefly close access to Second Life.

At about 11:45pm Pacific this evening, we’ll make an in world announcement and disable logins shortly thereafter. At midnight, we’ll close all remaining resident connections to the grid and begin the installation process. We’re scheduling two hours for this work to allow for thorough testing.

The Land Store and account registration will also be unavailable during the downtime.

We’re painfully aware that this is short notice; however, this upgrade is essential to increasing the reliability of the asset system.

[12:39 am - RESOLVED]  Our asset problem has been rectified now.  In-world activities should no longer be affected.

[12:02 am - UPDATE] Logins are now being restored and you will now be able to return to Second Life. Please be patient if this takes a little time as there may be a number of residents trying all at once. It looks like the asset issues is slowly resolving but we’re monitoring this at present and will advise shortly. Thanks.

[11:41 am - UPDATE] Logins to Second Life are being restricted while we investigate.

[11:33 am]  We are receiving reports of our asset storage cluster failing. Symptoms you might see include failure to rez, open notecards or photos, access your inventory.

Please refrain from trying to rez or work on builds at this point in time.

We’re investigating and will get back to you with information as soon as possible.

[UPDATE 11:25 a.m. Pacific] This has moved to http://jira.secondlife.com/browse/WEB-649, and been matched with an internal priority task. Further updates on the PJIRA page.

[UPDATE 10:59 a.m. Pacific] More precise info: From the Support page, the left-hand “Submit a Ticket” link isn’t working properly. It’ll ask for login, and then return you to the same page. right-hand “submit a ticket” graphic is functioning properly.

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Support access is unavailable from some of our Webservers. We’re working on it.