Second Life Grid Status Reports

Resolved 5:15 p.m. PDT - These services have returned to normal.

Update 3:36 p.m. PDT - We appreciate your patience today while the test viewer and search remain unavailable. Updates will be provided until we are fully functional.

Update 12:34 p.m. PDT - As a result of the technical issue affecting our test viewer downloads, Search ALL result icons and click-through pages are also unavailable.

Update 11:22 a.m. PDT - The primary viewer download for Second Life 1.19.1(4) is restored for all supported platforms, but the optional downloads remain temporarily inaccessible.

Update 10:48 a.m. PDT - Please continue to use the link below to access our regular web services with the exception of our viewer download. We will continue to provide updates as new information is available.

Update 9:48 a.m. PDT - Our primary website may produce a 500 server error as well . You can access our regular website services by going directly to Support

Attempting to access our viewer download may result in a Connection Interruption message. We are looking into this now and will provide updates when they become available.

[All Clear 22:40 PDT] The Public Issue Tracker and the Wiki are both back up and running. We anticipate no further outages related to this issue.

[Reopened 21:20 PDT] The Issue Tracker (jira.secondlife.com) and the Wiki (wiki.secondlife.com) are experiencing performance issues due to a hardware failure, and may be completely unavailable at times. The issue is being worked on, but no eta for a resolution is available at this time. Please watch this post for further updates.

[Resolved 2:05pm PDT] - The Issue Tracker and Wiki are both back up and running. While they are fully operational, it is possible there may be some intermittent outages while the hardware is further updated.

The Issue Tracker (jira.secondlife.com) and the Wiki (wiki.secondlife.com) are temporarily unavailable due to a hardware failure. We are currently investigating, but do not have an estimated resolution time yet. Please watch this blog for further updates.

[RESOLVED July 12 2008 09:01 AM PST] The repairs of the password recovery page are done, and it is back to full working order.

[3:37 PM Pacific] Thank you for your patience whilst we continue to investigate.

Our Website’s password recovery page is under repair. We’ll have it functional again as soon as possible. In the meantime, password recovery assistance is available via phone at 866-476-9763. Please note this hotline should only be used for requesting assistance with password recoveries.

[Resolved - 12:15pm PDT] - The Land Store has been re-opened and registrations are once again available.

Update 11:26 a.m. PDT Website support services are now available. Our main web page is loading correctly. An update on registrations will be provided shortly.

Update 11:09 a.m. PDT While we work on website technical issues, the land store and support services will be unavailable. Support phone access for Billing and Concierge will continue to be provided.

Our website is currently redirecting to our registration page. Registrations are unavailable while our developers correct an issue we are experiencing.

Please go directly to our support page to access other website features until this issue is resolved. Support

[Resolved 2:36 PM PDT] Services have been fully restored.

We are currently experiencing some difficulties with our database. This may result in difficulty teleporting, failure to rez objects and complete transactions, and inability to log in to the Support Portal. Until we solve this issue, we have restricted logins, as well as disabled the Land Store. We encourage you not to rez any valuable objects or make important transactions until this issue is resolved. As always we will keep you up to date here as the siatuation progresses, and we thank you for your patience.

Update 7:55 a.m. PDT The support portal is now available from our website.

Website login may be slow and we are receiving 500 errors on our support page. Our Web developers are working on this now and we will resolve this as quickly as possible.

Resolved 2:45 p.m. PDT We are bringing the Land Store online. If you encounter any difficulties, please contact our support team.  We appreciate your patience while we worked on technical issues.

Update 12:55 p.m. PDT We will continue to leave the Land Store offline while we are working on network issues.

We are taking the Land Store offline for two hours while we work on technical issues.  We will keep you updated as soon as the Land Store is back online.

[RESOLVED 11:31 PM Pacific] Some residents also reported brief troubles with TPs. It looks like a regional router on the US West Coast hiccuped. Both residents and support staff are able to access the support portal now.

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Some residents are getting a connection timeout on the support portal. We’re investigating.

[CANCELLED] The Support Portal will remain online tonight. Please disregard the previous notice.

The Support Portal will be offline for approximately ten minutes tonight, begining at 23:10 PDT. Residents will not be able to submit Support Tickets or engage in Live Chat support during this time. Please monitor this post for updates.

[RESOLVED 13:10 PDT]  The database issues are corrected and the all-clear has been sounded.  Please continue with your regularly scheduled Thursday.

[UPDATE 12:30 PDT] The Support Portal is currently down, and the Land store has been taken off-line for the duration. Please continue to monitor this post for updates.

Issues with the database are currently affecting inworld services, logins, and the website. Please refrain from attempting inworld transactions, rezzing valuable or no-copy items, and logging in until the all-clear is announced.