Second Life Grid Status Reports

[RESOLVED 04:00]  Access to the Tracker and the Wiki is now restored.

[UPDATED 00:14] The efforts to correct the login issue with the Public Issue Tracker and Second Life Wiki continue. We will update the this post again when the issue is resolved or the situation changes.

[UPDATED 21:33] Work continues to correct the login issue with the Public Issue Tracker and Second Life Wiki. Please monitor this post for further updates.

[8:02 PM - Pacific] We will keep you updated as more information becomes available.

[6:55 PM - Pacific] We are currently experiencing problems with our Second Life Wiki, and Public Issue Tracker, while still browsable, is not allowing logins at this time. We are currently looking into this problem, and will keep you updated.

Update 2008-09-03 10:00pm : The rolling restart is complete.

Update 2008-09-03 07:25pm : The second-half rolling restart is beginning now.

Update 2008-09-03 08:51am : The first-half rolling restart is complete.

Update 2008-09-03 05:37am : The first-half rolling restart is in progress. Odd-numbered hosts that do not yet have 1.24.4 are being restarted this morning.

Update 2008-09-02 09:37pm : The pilot roll is complete.

Update 2008-09-02 08:47pm : the pilot roll to 2859 regions has begun.

We will be performing a rolling restart to deploy server version 1.24.4 to Second Life. This server deploy does not contain any new features, but has fixes for some bugs found in the deploy of server version 1.24 that was completed last week.

Release notes for version 1.24 (and 1.24.4) can be found here on the Second Life Wiki.

The rolling restart will follow our usual three-stage deploy:

• Tuesday, 09/02, 08:00PM : A pilot group of ~3000 regions will receive 1.24.4 in a rolling restart.
• Wednesday, 09/03, 05:00-09:00AM : Half of the grid will receive 1.24.4 in a rolling restart.
• Wednesday, 09/03, 07:00-11:00PM : The remainder of Second Life will receive 1.24.4 in a rolling restart.

As is usual with rolling restarts, regions will be down typically for 5-10 minutes. If your regions stays down for more than 20 minutes, please contact support. There is no way to delay the restart of a region once the rolling restart has begun.

Discussion of this rolling restart will happen in the Second Life forums here.

Update 2008-08-29 12:42PM : The rolling restarted completed at about noon today.

Update 2008-08-29 07:11AM : The rolling restart to update the remainder of the grid to 1.24 began at 6:46 this morning.

Update 2008-08-28 07:29AM : The rolling restart to 1/4 of the grid is complete.

Update 2008-08-27 09:39PM : Server version 1.24.3 is now on the 1/10-grid “pilot” group of hosts.

Update 2008-08-27 03:54PM : Things are looking good.  We’re going to deploy 1.24.3 to our pilot regions sometime this evening (probably after 7:30PM).  If nothing alarming comes up from that pilot deploy, then tomorrow morning between 5 and 9AM, we will deploy 1.24.3 to 1/4 of the grid, and Friday morning between 5 and 9AM, we will deploy 1.24.3 to the remainder of the grid.

Update 2008-08-26 10:51PM : Our “pilot” group of ~3000 regions is now on 1.24.2, a bugfixed version.  We anticipate one more roll to this pilot group (probably tomorrow) of 1.24.3, after which a roll to the rest of the grid will be announced.

Update 2008-08-25 05:11PM : We are still investigating some of the crash modes we’ve seen in 1.24.1, and will not be deploying 1.24 on any further regions tomorrow. On the morning of Tuesday, August 26, it is likely that all regions currently on 1.24.1 will receive a rolling restart to deploy a patched version (1.24.2). Updates will be posted here as they become available.

Update 2008-08-25 11:38AM : Approximately 1/10 of the grid is now running 1.24.1.

Update 2008-08-22 04:48PM: The ~500 regions that were on 1.24.0 are now on 1.24.1, and that version appears better. We are going to let them bake over the weekend, and on Monday will make sure that all still looks well. If it does, we will proceed with a rolling restart to deploy 1.24.1 to the rest of the grid according to the schedule:

• Mon 08/25, 11AM-noon : an additional ~2000 regions will receive server version 1.24.1
• Tue 08/25, 5-10AM : 1/4 of the grid will receive server version 1.24.1
• Wed 08/26, 5-10AM : the rest of the grid will receive server version 1.24.1

Update 2008-08-21 10:58AM : About 520 regions in Second Life are currently running version 1.24.0. We’ve put the rest of the deploy on hold as we investigate some issues that have shown up with the pilot roll.

We will be doing a rolling restart from Wed., Aug 20, through Fri., Aug 22, to deploy server version 1.24 to Second Life. This rolling restart will proceed in three stages:

• Wed., Aug 20, 8:30PM : A pilot roll to about 500 regions
• Thu., Aug 21, 5AM-9AM : A roll to 1/4 of the grid
• Fri., Aug 22, 5AM-10AM : A roll to the rest of the grid

This server version has been extensively tested in our testing environments, so we do not anticipate problems. However, because the production Second Life environment is so much larger than any possible testing environment, it’s possible that problems we haven’t been able to find yet will arise. Based on the severity of those problems, we will halt or revert the roll after one of the first two stages if we deem that necessary.

Each region will receive warnings starting 5 minutes before it is to be restarted. Each region should not be down for more than 10 minutes or so; if your region stays down for more than 20 minutes during the rolling restart, please contact support.

Release notes describing what is new in this server version may be found here.

This release includes the introduction of the Mono scripting infrastructure. More about that may be found in this post by Babbage Linden on our main blog.

Discussion of this rolling restart is ongoing in this thread in the Second Life forums.

[RESOLVED 10:59 am Pacific]

The Web Team is restoring access to multiple pages at our site, including the Community page.  

[RESOLVED 6:50AM PDT] We’ve gotten word that YouTube has fixed the problem and embedded videos should now be working normally once again.

Due to known technical issues at YouTube, the embedded videos featured in the Showcase Tutorials and Photos & Machinima sections will be unavailable until further notice. We are aware of the problem and are monitoring YouTube’s progress on fixing the issue. In the meantime, all of the Tutorial videos are still accessible directly at this link: http://wiki.secondlife.com/wiki/Video_Tutorials

PayPal has notified us of their intention to perform routine maintenance Thursday, 7 August, between 11pm and midnight Pacific.  During that hour, PayPal-backed LindeX transactions and other purchases will be declined.  

A problem with our data has resulted in some incorrect numbers being visible on our Economy Stats page for the past 2 days, specifically the Island Sales and L$ Supply stats. We apologize for this error and are taking steps to prevent this from happening again. Here are the corrected figures:

Total L$ Supply (L$):                                    5,226,570,173
Islands Added (During Month) July 2008:     1996

These statistics are now correct on http://secondlife.com/whatis/economy_stats.php .

The Second Life Jira and Wiki sites are temporarily down. Our devs are working on resolving this issue quickly, and we will post here once the issue is resolved.

All issues have been resolved and services have been restored.

Hi everyone.

Some residents have been contacting us in support with problems that seem to have arisen since upgrading to 1.20.15 (formerly the Release Candidate)

While we strive to eliminate bugs in an RC client before it becomes an official viewer, there is always the possibility of problems we did not previously discover. We cannot test on every conceivable hardware configuration before release, so we rely on your feedback to find these when or if they do occur.

If you have a problem that seems to be a possible bug related to the 1.20 upgrade on your system (or if you want to revert to 1.19.1.4 for any reason really), the first thing you will want to do is remove SL from your system and then reinstall the previous version.

How do I fully uninstall and reinstall Second Life?

You can find the 1.19.1.4 installer downloads here:
Windows
Mac
Linux

Once you have verified that the problem does not exist in the 1.19.1.4 client, please let the developers know this through the Issue Tracker. If it is not limited to the 1.20.15 version please create a ticket in the support portal and we will do our best to help resolve it.

The 1.20.15 update is an optional update. You can continue to use the 1.19.1.4 and 1.19.0.5 viewers as they are still supported.

Thank you

[Resolved 11:53 p.m. PDT] The LindeX page should now work properly in Internet Explorer.

Some residents are currently experiencing difficulties with the LindeX exchange page, while using Internet Explorer. Our web developers are working on the solution for this and expect it to be resolved soon. In the mean time, other browsers such as Firefox, or the in-world Buy L$ feature, can be used.