Second Life Grid Status Reports

[RESOLVED 10:59 am Pacific]

The Web Team is restoring access to multiple pages at our site, including the Community page.  

[RESOLVED 6:50AM PDT] We’ve gotten word that YouTube has fixed the problem and embedded videos should now be working normally once again.

Due to known technical issues at YouTube, the embedded videos featured in the Showcase Tutorials and Photos & Machinima sections will be unavailable until further notice. We are aware of the problem and are monitoring YouTube’s progress on fixing the issue. In the meantime, all of the Tutorial videos are still accessible directly at this link: http://wiki.secondlife.com/wiki/Video_Tutorials

PayPal has notified us of their intention to perform routine maintenance Thursday, 7 August, between 11pm and midnight Pacific.  During that hour, PayPal-backed LindeX transactions and other purchases will be declined.  

A problem with our data has resulted in some incorrect numbers being visible on our Economy Stats page for the past 2 days, specifically the Island Sales and L$ Supply stats. We apologize for this error and are taking steps to prevent this from happening again. Here are the corrected figures:

Total L$ Supply (L$):                                    5,226,570,173
Islands Added (During Month) July 2008:     1996

These statistics are now correct on http://secondlife.com/whatis/economy_stats.php .

The Second Life Jira and Wiki sites are temporarily down. Our devs are working on resolving this issue quickly, and we will post here once the issue is resolved.

All issues have been resolved and services have been restored.

Hi everyone.

Some residents have been contacting us in support with problems that seem to have arisen since upgrading to 1.20.15 (formerly the Release Candidate)

While we strive to eliminate bugs in an RC client before it becomes an official viewer, there is always the possibility of problems we did not previously discover. We cannot test on every conceivable hardware configuration before release, so we rely on your feedback to find these when or if they do occur.

If you have a problem that seems to be a possible bug related to the 1.20 upgrade on your system (or if you want to revert to 1.19.1.4 for any reason really), the first thing you will want to do is remove SL from your system and then reinstall the previous version.

How do I fully uninstall and reinstall Second Life?

You can find the 1.19.1.4 installer downloads here:
Windows
Mac
Linux

Once you have verified that the problem does not exist in the 1.19.1.4 client, please let the developers know this through the Issue Tracker. If it is not limited to the 1.20.15 version please create a ticket in the support portal and we will do our best to help resolve it.

The 1.20.15 update is an optional update. You can continue to use the 1.19.1.4 and 1.19.0.5 viewers as they are still supported.

Thank you

[Resolved 11:53 p.m. PDT] The LindeX page should now work properly in Internet Explorer.

Some residents are currently experiencing difficulties with the LindeX exchange page, while using Internet Explorer. Our web developers are working on the solution for this and expect it to be resolved soon. In the mean time, other browsers such as Firefox, or the in-world Buy L$ feature, can be used.

Resolved 5:15 p.m. PDT - These services have returned to normal.

Update 3:36 p.m. PDT - We appreciate your patience today while the test viewer and search remain unavailable. Updates will be provided until we are fully functional.

Update 12:34 p.m. PDT - As a result of the technical issue affecting our test viewer downloads, Search ALL result icons and click-through pages are also unavailable.

Update 11:22 a.m. PDT - The primary viewer download for Second Life 1.19.1(4) is restored for all supported platforms, but the optional downloads remain temporarily inaccessible.

Update 10:48 a.m. PDT - Please continue to use the link below to access our regular web services with the exception of our viewer download. We will continue to provide updates as new information is available.

Update 9:48 a.m. PDT - Our primary website may produce a 500 server error as well . You can access our regular website services by going directly to Support

Attempting to access our viewer download may result in a Connection Interruption message. We are looking into this now and will provide updates when they become available.

[All Clear 22:40 PDT] The Public Issue Tracker and the Wiki are both back up and running. We anticipate no further outages related to this issue.

[Reopened 21:20 PDT] The Issue Tracker (jira.secondlife.com) and the Wiki (wiki.secondlife.com) are experiencing performance issues due to a hardware failure, and may be completely unavailable at times. The issue is being worked on, but no eta for a resolution is available at this time. Please watch this post for further updates.

[Resolved 2:05pm PDT] - The Issue Tracker and Wiki are both back up and running. While they are fully operational, it is possible there may be some intermittent outages while the hardware is further updated.

The Issue Tracker (jira.secondlife.com) and the Wiki (wiki.secondlife.com) are temporarily unavailable due to a hardware failure. We are currently investigating, but do not have an estimated resolution time yet. Please watch this blog for further updates.

[RESOLVED July 12 2008 09:01 AM PST] The repairs of the password recovery page are done, and it is back to full working order.

[3:37 PM Pacific] Thank you for your patience whilst we continue to investigate.

Our Website’s password recovery page is under repair. We’ll have it functional again as soon as possible. In the meantime, password recovery assistance is available via phone at 866-476-9763. Please note this hotline should only be used for requesting assistance with password recoveries.