Second Life Grid Status Reports

[RESOLVED Dec 15 2010, 11:05 AM PDT]  Work on The Second Life Wiki (http://wiki.secondlife.com) has now completed.

[UPDATE Dec 15 2010, 10:20 AM PDT]  Work is continuing on The Second Life Wiki (http://wiki.secondlife.com).  We hope to have it fully accessible again by 11AM PST.  Please check this blog post again for updates.

[POSTED Dec 15 2010, 8:09 AM PDT] The Second Life Wiki (http://wiki.secondlife.com) will be temporarily read-only while we perform some maintenance. This should be finished around 10 AM. Please check back here for updates.

[RESOLVED 6:41 AM] Logins are now working normally.

[POSTED Nov 20, 5:44 AM PST] Logging in at secondlife.com is redirecting Residents here to the Status Reports page (status.secondlifegrid.net). We will update this post when the issue has been resolved.

[RESOLVED] This issue has been resolved.  Please contact Support if you have any further difficulty with your account.

[POSTED Nov 12th, 2010, 12:49 AM PST] We are aware of an error with updating account billing information at secondlife.com. Please do not attempt to make any changes to your billing info at this time. We are investigating the issue and will update this blog with more information.

[COMPLETED 9:39am PDT] The maintenance has completed and all support features are available.

Our support portal vendor has announced two rounds of maintenance this coming week:

• Sunday May 10, 9:00 - 9:30 p.m. Pacific (Completed)
• Wednesday, May 13, 7:00 - 9:30 a.m. Pacific

Support LIve Chat and ticketing features will not be available during these periods. If the scope or scheduling changes, we’ll update here.

[RESOLVED, March 17 12:16PM Pacific] Very early this morning, Linden Lab removed several netblocks from the Spamhaus PBL, inclusion in which appeared to be the main cause of the email issues issues. The PBL is supposed to be a list of “machines that shouldn’t send email”. A look at our email infrastructure shortly before 1200 PDT 2009-03-17 seems to indicate that the issue is now resolved on the whole, though it may take up to a day for mail systems across the internet to recognize the PBL updates. It’s not clear when our IPs were added to their list, but that appears to have been the cause of the IM-to-email and object emails failing to reach their intended targets.

[UPDATED 13:32] There is an issue in the Public Issue Tracker regarding this problem.  Residents experiencing this issue may wish to visit http://jira.secondlife.com/browse/SVC-2573.

[REOPENED 3/16 13:18] We are investigating continued reports of IM to email problems.  We will update this post when we have further information on this issue.

[RESOLVED - 10:40AM Pacific] IMs to Email are now working again. We are still receiving some reports of failed emails, to @hotmail.com, @live.com and @yahoo.com addresses.  If you are still experiencing problems, please contact your email provider, or try an alternative email address.

We are aware of an issue where some IMs are not working properly, or at all. These are currently affecting both Offline IMs and Object IMs.

We are continuing efforts to resolve this issue and will update this blog post when more information is available.

[UPDATED 9:58am PST] - While we have not had confirmation from our network providers, the issue appears to be resolved at this point. We will update this blog when we receive confirmation that this has been resolved.

[07:13AM] We are still working on a resolution to the ongoing issues with our network, we will continue to update you on the situation which we hope to resolve as soon as possible.

[04:13AM] The problems in-world being experienced by residents are related to difficulties at our network provider. We are liaising with them to resolve these as quickly as possible.

[03:50AM] RE-OPENED - We are still getting reports that some residents are still unable to teleport. We will update you as soon as the issue has been resolved.

[02:52AM] [RESOLVED] All issues have now been resolved.

[1:15AM] This is still being looked into. For now, there is nothing new to report.

[11:35PM] You may be unable to view L$ balances, teleport, search, cross regions or connect to Second Life. If you’re inworld, please refrain from rezzing or derezzing no-copy objects.

[11:20PM Pacific] We are aware of an issue with our network that may affect inworld services. Please keep an eye on this post for additional information as it becomes available.

[RESOLVED 12:11 pm PST] We haven’t seen any further complications, and are closing this issue as resolved.

[UPDATE 10:50 am PST] One of our network providers suffered a signifcant outage, which may have contributed to the earlier reported login issues. Once their services were restored, our login servers dealt with the rush, and logins should now be back to normal.

We’ll leave this blog open until we’re satisfied all issues are taken care of.

***

It appears that some of our login servers are struggling, and some Residents won’t be able to complete the login process. Our Ops team is aware of the situation, and working to fix this as soon as possible.

We’re planning an upgrade for the public wiki this Thursday, 23 October, commencing at 1:00 a.m. Pacific. The wiki shouldn’t be down for more than an hour.  If the scope or timing of the work changes, we’ll post here.

[RESOLVED 5:08pm PDT] - The transaction provider is back online and all services should be fully restored.

[UPDATE 3:30pm Pacific] Our transaction service provider remains offline due to a service outage. They will continue their efforts until service is restored. We will continue to post status reports as we receive them.

We’re currently unable to process some credit and debit cards for LindeX buys. In addition, attempts to update your account information at the Website with a credit or debit card will not succeed at this time.

We’re working with our vendor to correct the processing of credit and debit cards as quickly as possible.

Our support ticketing and live chat services will be unavailable 7pm - 8pm PDT on Saturday, 20 September, while the system vendor performs a round of maintenance.  

We’ll post any deviations from the projected maintenance schedule.