Second Life Grid Status Reports

ALL CLEAR 3:26 p.m. PDT Logins are fully open and our database issues have been resolved. It may take a little while for the database to catch up.

Update 2:36 p.m. We have closed logins until the database recovers.

We have identified a database issue which is causing in-world services to be unavailable. Logins, groups, profiles, inventory, teleport, and transactions are affected. Please do not conduct transactions until we have an all clear.

[RESOLVED 11:10] The database issues have been corrected and in-world services have been restored.

We are experiencing database issues which affects in-world services. Do not conduct transactions until we give an all clear. Search, teleport, rezzing, are all affected.

Some regions are also down and being worked on. We will have these regions up as soon as possible.

We are aware that some regions are not receiving traffic updates.  We have an ongoing investigation into this issue.

8:03 a.m. PDT- Concierge phone support is now in service.

We are checking into a technical issue with Concierge phone support. All other support services are available.

[All Clear] Our database is functioning again and we are all clear to resume transactions.

We are receiving reports of L$ and Land transaction failures, as well as some in-world services such as profiles loading, not working properly. Please refrain from conducting transactions until further notice.

[Resolved 12:17 PDT] - The database issues have been resolved sooner than expected. Please feel free to return to your normal activities at this time.

[Update 11:52am PDT] - Database resynchronization will take about another half hour. We’ll keep you posted.

Due to a problem with our central database we are experiencing several service interruptions, such as inworld asset issues, the website being inaccessible and transaction failures. Please refrain from making transactions for now

[Resolved @ 4:10 AM Pacific] The all-clear has been given and issues with the asset server has been resolved. Thanks everyone for your patience and have a good morning!

[4:00 AM Pacific] No resolution to this issue just yet.

[3:00 AM Pacific] This issue is currently being looked into but remains unresolved.

[2:00 AM Pacific] Logins to Second Life are being restricted while we investigate.

[Monday 1:30 AM Pacific] A number of our asset servers have gone down and we are in the process of bringing them back online. This may take a while. In the meantime please do not rez or transfer valuable (no-copy) assets until we give the all-clear. — Frontier

[12:39 am - RESOLVED]  Our asset problem has been rectified now.  In-world activities should no longer be affected.

[12:02 am - UPDATE] Logins are now being restored and you will now be able to return to Second Life. Please be patient if this takes a little time as there may be a number of residents trying all at once. It looks like the asset issues is slowly resolving but we’re monitoring this at present and will advise shortly. Thanks.

[11:41 am - UPDATE] Logins to Second Life are being restricted while we investigate.

[11:33 am]  We are receiving reports of our asset storage cluster failing. Symptoms you might see include failure to rez, open notecards or photos, access your inventory.

Please refrain from trying to rez or work on builds at this point in time.

We’re investigating and will get back to you with information as soon as possible.

[Completed 8:00 a.m. PDT- Kate] The planned move of a subset of our inventory databases to new hardware has been completed. Anyone who experienced outages should have services fully restored.

May 5th 12:16 p.m. PDT On Wednesday morning, 5/07/08, at some point between 7 am and 8 am pacific time, a small percentage of residents will experience a 20 minute outage of Second Life (inability to login, teleport, or conduct transactions). This will happen as we move a subset of our inventory database servers to new hardware. Thank you for your patience as we work to improve the Second Life experience.

[05.51 AM RESOLVED] Logins should be restored for all affected accounts. It may take some time for things to return to normal as the system catches up and everyone starts logging back in, but they are back online. -Chiyo

[05.16 AM UPDATE] The good news is we have found the problem with logins. The bad news it means logging off all accounts associated with one of our inventory databases while the fix is implemented. The accounts affected will not be able to log back in until they are complete.

There isn’t a way for you as a resident to know if you are one of those affected until the process begins. We apologize if this is abrupt or disconcerting for those involved, but ask your patience and understanding. Logins should be restored for everyone soon. We will update on the work progress and inform you when they are complete. -Chiyo

[04.55 AM ] We are seeing problems with many residents unable to log in. This may be related to the previous problems with packet loss and teleports, but we are not sure at this point. We are working to restore logins for everyone and will report our findings when we have a clear picture on the situation. -Chiyo