Second Life Grid Status Reports

[Resolved 21:52] The DNS issue is once again resolved and inworld services are restored. Ops will continue to monitor the situation throughout the night, and any changes in the situation will be posted here.

[Re-Opened 23:10] We are again experiencing DNS issues which may result in failures to teleport, rez, and complete in-world transactions. We ask that residents refrain from rezzing or transacting anything important in world until we’ve cleared this issue. We are working on resolving this issue quickly and will keep you updated.

[Resolved 21:35] The DNS issue is once again resolved; the land store has been reopened and inworld services are restored. Ops will continue to monitor the situation throughout the night, and any changes in the situation will be posted here. We now return you to your regularly scheduled weekend, already in progress.

[Re-Opened 20:45] We are again experiencing DNS issues which may result in failures to teleport, rez, and complete in-world transactions. Additionally, the land store is offline for the duration of the problem. We ask that residents refrain from rezzing or transacting anything important in world until we’ve cleared this issue. We are working on resolving this issue quickly and will keep you updated.

[Resolved 5:03 PM PDT] This problem has be taken care of by our ops and services have been restored.

We are currently experiencing DNS issues which may result in failures to teleport, rez, and complete in-world transactions. We ask that residents refrain from rezzing or transacting anything important in world until we’ve cleared this issue. We are working on resolving this issue quickly and will keep you updated.

8:25 a.m. PDT Our Billing phone lines are now operational again. We are watching this issue and if it returns we will re-open this post.  All access to support is functioning normally.

We are working to resolve intermittent disconnects with Billing phone calls. All other support access is functioning normally.

[RESOLVED] Vivox has fixed the issue and voice is once again working.

There is an issue which is affecting inworld voice chat. Operations is working to diagnose the problem. Please monitor this post for further information as it becomes available.

[All Clear 4:11 p.m. PDT] In-World Services are restored. It is clear to conduct transactions.

We have identified a technical problem with our database. We are investigating and will keep you updated. This affects all in-world services. Please do not conduct transactions until we give an all clear.

ALL CLEAR 3:26 p.m. PDT Logins are fully open and our database issues have been resolved. It may take a little while for the database to catch up.

Update 2:36 p.m. We have closed logins until the database recovers.

We have identified a database issue which is causing in-world services to be unavailable. Logins, groups, profiles, inventory, teleport, and transactions are affected. Please do not conduct transactions until we have an all clear.

[RESOLVED 11:10] The database issues have been corrected and in-world services have been restored.

We are experiencing database issues which affects in-world services. Do not conduct transactions until we give an all clear. Search, teleport, rezzing, are all affected.

Some regions are also down and being worked on. We will have these regions up as soon as possible.

We are aware that some regions are not receiving traffic updates.  We have an ongoing investigation into this issue.

8:03 a.m. PDT- Concierge phone support is now in service.

We are checking into a technical issue with Concierge phone support. All other support services are available.

[All Clear] Our database is functioning again and we are all clear to resume transactions.

We are receiving reports of L$ and Land transaction failures, as well as some in-world services such as profiles loading, not working properly. Please refrain from conducting transactions until further notice.

[Resolved 12:17 PDT] - The database issues have been resolved sooner than expected. Please feel free to return to your normal activities at this time.

[Update 11:52am PDT] - Database resynchronization will take about another half hour. We’ll keep you posted.

Due to a problem with our central database we are experiencing several service interruptions, such as inworld asset issues, the website being inaccessible and transaction failures. Please refrain from making transactions for now