[Resolved 1:10pm PDT] - Logins have been re-enabled and the database is feeling much better now. Be gentle, it has a little headache.
Logins have been disabled momentarily to help the database recover. We expect them to re-open within the half hour. You may see some database related issues in the meantime.
[UPDATE 11:03 a.m. Pacific] Logins have been re-enabled.
We’ve temporarily closed logins to stabilize database performance. We’ll keep you posted on details as they emerge.
[ALL CLEAR 11:43 PM Pacific] Logins are open and the asset system is stabilized. Please be patient logging in for the next few minutes. If possible, wait for the first login to complete instead of canceling and retrying, so that you maintain your position in the login queue.
[UPDATE 10:58 PM Pacific] Logins are now Linden-only while Operations repairs the asset system. Please do not attempt valuable transactions until the ALL CLEAR is given.
[UPDATE 10:30 PM Pacific] Operations is continuing to assess the slowdown. They’re sufficiently engaged in the effort that getting more details from them at the moment would be a counterproductive distraction. We’ll ask them for more information when possible, and a follow up post when the slowdown is cleared.
There’s an issue with the asset servers which is interfering with a number of inworld services. It is being investigated, but until the issue is resolved, please refrain from making transactions or rezzing no-copy items.
[RESOLVED 2:13 PM PDT] - The database has been recovered and all services should now perform normally.
We are currently experiencing issues with our database. As such, please refrain from transactions. Slow/problematic logins along with other database related issues may be experienced during this time.
We should be back to normal operation within the hour.
Please see the following Wiki page for more information:
http://wiki.secondlife.com/wiki/Service_Disruptions#Central_Database_Cluster
[UPDATE 25 April 08, 3:40 pm Pacific]
Our payment processor has fixed and tested the process. All card operations (including updates) are now running within normal time frames.
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Due to an issue with our payment processor, we are unable to update your credit card information at this time. Attempting to delete and update your credit card will be indefinitely delayed. You may enter card data but it will not be active in our system for potentially several more hours .
If you have valid credit card or payment information, you can continue to USE it with no problems- this only affects updating card information, or initial card data entry.
Updating Paypal payment information is completely unaffected.
We are working with our payment processor, and credit card updating will work as normal as soon as their issues are resolved.
[CLOSED 11:07 a.m. --teeple]
All regions affected have been returned to service. Thanks for your patience!
[UPDATE 10:08 a.m. --teeple]
The vast majority of regions are back online. Operations is still working on a small number of them. We’ll let you know as soon as they’re done.
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As a result of a recent Rolling Restart, many regions in Second Life are currently down. Our Server Team is working quickly to get them back online as soon as possible. More Updates here as information is received. Thank you for your continued patience.
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