Second Life Grid Status Reports

Resolved 5:15 p.m. PDT - These services have returned to normal.

Update 3:36 p.m. PDT - We appreciate your patience today while the test viewer and search remain unavailable. Updates will be provided until we are fully functional.

Update 12:34 p.m. PDT - As a result of the technical issue affecting our test viewer downloads, Search ALL result icons and click-through pages are also unavailable.

Update 11:22 a.m. PDT - The primary viewer download for Second Life 1.19.1(4) is restored for all supported platforms, but the optional downloads remain temporarily inaccessible.

Update 10:48 a.m. PDT - Please continue to use the link below to access our regular web services with the exception of our viewer download. We will continue to provide updates as new information is available.

Update 9:48 a.m. PDT - Our primary website may produce a 500 server error as well . You can access our regular website services by going directly to Support

Attempting to access our viewer download may result in a Connection Interruption message. We are looking into this now and will provide updates when they become available.

[Resolved 2:36 PM PDT] Services have been fully restored.

We are currently experiencing some difficulties with our database. This may result in difficulty teleporting, failure to rez objects and complete transactions, and inability to log in to the Support Portal. Until we solve this issue, we have restricted logins, as well as disabled the Land Store. We encourage you not to rez any valuable objects or make important transactions until this issue is resolved. As always we will keep you up to date here as the siatuation progresses, and we thank you for your patience.

Logins were temporarily disabled to address a database issue for a few minutes, they are open now. In-world transactions and related issues are now behaving well again and you may return to normal activities.

[Resolved 1:10pm PDT] - Logins have been re-enabled and the database is feeling much better now. Be gentle, it has a little headache.

Logins have been disabled momentarily to help the database recover. We expect them to re-open within the half hour. You may see some database related issues in the meantime.

[UPDATE 11:03 a.m. Pacific] Logins have been re-enabled.

We’ve temporarily closed logins to stabilize database performance. We’ll keep you posted on details as they emerge.

[ALL CLEAR 11:43 PM Pacific] Logins are open and the asset system is stabilized.  Please be patient logging in for the next few minutes.  If possible, wait for the first login to complete instead of canceling and retrying, so that you maintain your position in the login queue.

[UPDATE 10:58 PM Pacific] Logins are now Linden-only while Operations repairs the asset system. Please do not attempt valuable transactions until the ALL CLEAR is given.

[UPDATE 10:30 PM Pacific] Operations is continuing to assess the slowdown. They’re sufficiently engaged in the effort that getting more details from them at the moment would be a counterproductive distraction. We’ll ask them for more information when possible, and a follow up post when the slowdown is cleared.

There’s an issue with the asset servers which is interfering with a number of inworld services. It is being investigated, but until the issue is resolved, please refrain from making transactions or rezzing no-copy items.

[RESOLVED 2:13 PM PDT] - The database has been recovered and all services should now perform normally.

We are currently experiencing issues with our database. As such, please refrain from transactions. Slow/problematic logins along with other database related issues may be experienced during this time.

We should be back to normal operation within the hour.

Please see the following Wiki page for more information:

http://wiki.secondlife.com/wiki/Service_Disruptions#Central_Database_Cluster