[COMPLETED 9:39am PDT] The maintenance has completed and all support features are available.
Our support portal vendor has announced two rounds of maintenance this coming week:
Support LIve Chat and ticketing features will not be available during these periods. If the scope or scheduling changes, we’ll update here.
[RESOLVED 8:32PM PST] The main blog is now functioning properly. If you continue to have any issues viewing the blog, refreshing your browser should bring it back.
[8:00PM PST] Our main blog is experiencing intermittent disruption and may be unavailable at points. The third party hosts are aware of this and working on the issue at this time.
[Resolved 3:27pm PST] - The Live Chat link is now accessible from the Support page as normal.
[Posted 3:00pm PST] - Earlier this morning we rolled out a new support portal for premium residents. The Live Chat link for premium account holders is not currently available. This issue is being worked on, until such time please use the following work around to access support.
Please watch this post for futher updates on this issue.
[Resolved 5:02 PM PST] We have re-enabled logins and services should be returning to normal.
Logins to Second Life have been disabled while we work on fixing a database problem that is affecting teleports, transactions, and rezzing. We advise residents not to make any important transactions or rez any no copy objects until we resolve this issue. We will keep this post updated as the situation evolves.
[RESOLVED 4:36pm PST] - Both the hardware and login issues have been completed and resolved. If you continue to experience login issues, please contact support (http://secondlife.com/support/).
Due to an unforeseen side effect of current hardware maintenance, about 7,000 Residents were recently logged out. We have identified the source of the issue, and are rotating in replacement hardware, which required logging out affected residents. We apologize for this unfortunate event, but it is almost resolved at this point.
However, there are some current login issues due to heavy load on the login servers. If you are unable to login, please try again, as it may take several tries to complete the login process.
We will update this blog when more information is available.
We have just completed a project that recovered a large set of missing inventory items.
Do you think you may have missing inventory?
You can check your Inventory “Lost & Found” folder for possible returned items.
The best way to see whether any of your things have been recovered is to clear your Second Life Viewer cache, restart your Second Life Viewer, log back inworld and then check your Inventory. Any recovered items will be located in their owner’s “Lost & Found” folder.
These particular recovered items were not showing up in Residents’ inventories because they did not have a parent folder. Please note that items lost for other reasons would not be affected by this project.
Generally, if you suspect an inventory loss problem, the first thing to do is clear your cache and relog. For more information see the Wiki Inventory page.
We are still working on a patch that will put any items that become lost in future because of a missing parent folder problem into the “Lost & Found” folder automatically upon relogging.
[RESOLVED 2:52pm PST] The problem has been corrected and should no longer be affecting residents attempting to purchase L$. If you are having difficulties buying L$, please delete and reenter your Credit Card information.
[1:25pm PST] Some residents are unable to purchase L$. This issue is still being investigated.
[12:33pm PST] We are in contact with our credit card processor to seek a resolution to this issue again, and we have received word from our billing processor that problems are still being investigated.
[11:11am PST] This issue appears to be fixed for some Residents, while others might still see an error when trying to update their billing info for a credit card. We continue our investigation into this, and will keep you posted with all new information we find.
PayPal continues to work normally.
[01:29am PST] - This issue is still being investigated.
[23rd November 2008: 00:12am PST] - We are in contact with our credit card processor to seek a resolution to this issue.
[RE-OPENED 11.12pm PST] - Some residents are experiencing difficulties in buying L$ and updating billing info again and we are looking into this.
[RESOLVED 5:54pm PST] - All billing services should be back to normal availability at this time.
[UPDATED 2:19pm PST] - Since we have not updated in a few hours, we wanted to let you know that , as of current, the aforementioned issues are still in effect. We are keeping in contact with the processor and will notify you of any changes as soon as we are aware of them.
[UPDATED 10:22am PST] We have made contact to our credit card processor, who verified that they are aware of the issues and working to fix them.
[22. November '08, 08:56am PST] Due to a problem with our credit card processor, you might find that you are unable to update your billing information or buy L$ via the LindeX at this point in time. Paypal transactions are not affected.
[RESOLVED 12:45pm PST] - The network issues have been resolved and all related activity should be returning to normal. Also, logins are back up and should allow access as normal once again.
[UPDATE 11:15am PST] - Logins are working intermittently, but most still cannot login. We are continuing to work on the ongoing network issues and will have further updates as they become available. Also, the website (secondlife.com) should now be working properly.
[UPDATE 10:00am PST] - When trying to load the home page of secondlife.com, you may be redirected to this page. If that is the case try reloading the home page, which should come up after a refresh or two.
[UPDATE 9:23am PST] - Logins are temporarily closed while we continue to work on the network problems. We will update this blog when more information is available.
[8:50am PST] - We are experiencing network problems at the moment. Our techs are working on it. In the meantime you may notice teleports failing, login troubles and problems connecting to the asset servers. We will have an update as soon as we know more.
[COMPLETE 9:35am PST] - The maintenance is over and support tickets and the use of Live Chat are back online and available.
This is a reminder there will be a period of essential maintenance to our Support Portal today, Wednesday 19th November, from 6.00am until 10.00am Pacific.
During this time the ability to submit tickets and to use live chat will be unavailable.
[Resolved 12:00pm PST] - The Land Store has been re-opened and is functioning as normal once again.
[Update 11:35am PST] - All services have been resolved and are working as normal again, with the exception of the Land Store which will remain closed while we test functionality. We will update this blog when the Land Store has been re-opened.
[9:28am PST] We are looking into issues affecting transactions, logins, account creation and possible extensive related disruptions of services. Please refrain from any transactions as possible while we work to resolve this issue. During this time the Land Store has been closed to avoid further complications.
We will update this blog as information becomes available.
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