All-Clear 9:56 p.m. PDT We have identified and corrected the routing issue. It is all-clear to conduct transactions and issues stemming from this routing problem should be resolved.
Some residents are reporting problems with appearance and inventory. Operations is tracing potential routing issues. Please do not attempt valuable transactions until an all-clear is given.
[Resolved 7:18pm PDT] - All lines to support have been restored and we are running at full capabilities again.
We are currently experiencing outages with billing phone support, billing live chat, and out-world live chat, due to connectivity issues. We are expecting this to be resolved quickly, and we will keep you updated here as the situation progresses.
[RESOLVED 11:31 PM Pacific] Some residents also reported brief troubles with TPs. It looks like a regional router on the US West Coast hiccuped. Both residents and support staff are able to access the support portal now.
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Some residents are getting a connection timeout on the support portal. We’re investigating.
We are aware that some regions are not receiving traffic updates. We have an ongoing investigation into this issue.
[ALL-CLEAR 22:34] The server issue is resolved, and all affected residents, groups and objects should be returning to their normal operation.
There is an issue with a central server which is affecting approximately 1/16 of all Second Life residents. Affected residents are currently unable to login, and those who are already inworld may show as offline, and can expect to experience disruption of inworld services such as IM. Additionally 1/16th of all objects will currently not receive email, and 1/16th of all groups will not be able to use Group Chat. Please monitor this post for updates as they become available.
[10:40 a.m. Pacific] Full grid interconnectivity has been restored. In world transactions are safe again. There may be a couple of minutes of slow logins. If you’ve been having trouble getting in, please be patient and try to ride a login all the way through, rather than disconnecting and retrying.
[10:08 a.m. Pacific] Two of our server facilities have abruptly lost interconnection. We’re investigating as quickly as possible. Meantime, symptoms include login failure for some residents, and some transaction failures in world. Please do not rez or transfer valuable (no-copy) assets until we give an all-clear.
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