Our support portal will be offline for six hours of system maintenance this Saturday, 26th April from 6:00pm-Midnight PST. During that time, the support portal will be unavailable for chat or ticketing services.
As originally reported here, our auction pages will be offline for scheduled maintenance this evening from 9 pm until 11pm PST.
We apologise for any inconvenience this essential event may cause.
Our auction facility will be offline for two hours of scheduled maintenance tomorrow, Tuesday 22nd April, between 9pm and 11pm PST.
Our apologies for any inconvenience that this may cause.
Matthew
[Update 2008-04-16 21:10] Several of the regions that received version 1.21 are showing problems, so we are going to revert them to 1.20. Many of the regions remain down; they will be back up within 1/2 hour.
[Update 2008-04-16 20:30] The deploy to 490 regions will begin momentarily
[Update 2008-04-16 17:00] We are in the middle of updating the central servers. Note that if you watch the concurrency plots, you will see dips in it as we restart servers that report concurrency numbers. This doesn’t actually mean that people are getting kicked offline, it’s just a reset of the data collection. The deploy to 500 regions will begin later tonight.
We will be doing a rolling restart this Wednesday and Thursday to roll out the patches to the server that were to be rolled out with last week’s cancelled rolling restart. Changes include security patches, performance improvements for Havok4 (including the issue that “openspace” or “void” sims have with Havok4), and code designed to mitigate the load on the central database systems.
We will do this with a usual 3-stage deploy:
There will be no viewer updates required as a result of this deploy. All regions will receive warnings beginning five minutes before they are shut down. During the rolling restart, regions should be back 5-10 minutes after they are stopped. If your region stays down more than 20 minutes, please contact support.
[COMPLETED - 3:45 a.m. Pacific] We’ve just received word the scheduled maintenance is now complete and Voice Chat should once again be functioning normally. — Chiyo
[UPDATE - 2:30 a.m. Pacific] Voice Chat maintenance is underway. — Frontier
Inworld Voice Chat will down between 1AM and 5AM on Wednesday, April 16, for a major update in preparation for some additional voice services.
[COMPLETE 2 a.m. Pacific] The scheduled maintenance has been completed! — Frontier
[REMINDER] Phase II of the breaker maintenance at our San Francisco facility will again require a shutdown of some of our server racks. The maintenance will continue until 1AM Pacific Time. Please refer to the original blog post, Maintenance Events Scheduled, 13 - 16 April, for full details.
[Completed 12:07 p.m. PDT] Our system engineers have completed work on the Central database cluster and services have resumed.
We are about to undergo a 30 minute downtime in order to work on our Central database cluster. All services including transactions, logins and in world services will be affected.
Grab this RSS feed