Second Life Grid Status Reports

wiki.secondlife.com and jira.secondlife.com (the Issue Tracker) will be undergoing maintenance by our third party vendor at 1:00 am Pacific on Tuesday 28th July for approximately ten minutes.

There may be some intermittent downtime during this period and the both sites will be read-only.  Please refrain from creating or editing articles or issues during this time frame.

[RESOLVED 10:30PM PST] Billing support has been restored.

[9:00PM PST] There may be intermittent call issues as our call provider is undergoing maintenance. If you are attempting to call and it does not go through, please try back in a few minutes.

[Completed 03:18am PST] The Rolling Restarts have been completed.

This evening, we will be continuing our project to improve both the performance and maintainability of our network, by moving many of the servers that host Second Life’s regions onto a new network.

This will require us to restart several hundred regions. Unfortunately, since every time a region restarts, it moves onto the first available hardware of the appropriate class, we cannot predict which exact regions will be affected. However, there will be in-world warnings prior to the restarts, as usual.

We will update with any further details when the rolling restart begins at approximately 11pm Pacific tonight.

[07:13AM Pacific] Database Maintenance is now resolved.

[07:00AM Pacific]  Logins have been re-enabled.  XStreet SL has been temporarily disabled for maintenance.

[05:15AM Pacific] Scheduled maintenance is going as planned.

[04:15 am PST] The xStreet marketplace will also be disabled for the duration of this maintenance.

[12 February 09 04:06 am PST] The scheduled maintenance is under way.

[BUMP 11 February 09 2:20 Pacific]  Just a reminder that this is still planned for tomorrow (Thursday) morning.  We’ll keep you posted with any unexpected developments or changes to the scheduling or scope.

[UPDATE 9 Feb 09 4:50 pm Pacific]

The scope and schedule for this downtime has changed.

We’ll be disabling logins, registration, regAPI, and the Land Store at 4am Pacific Thursday morning (an hour earlier than originally announced), and extending the scheduled outage until 8am Pacific.

Residents in world at the time the maintenance begins will not be asked to log out; however, services such as mapping, teleporting, L$ and asset transactions will be unavailable during the maintenance window.   In addition, XML-RPC calls to LSL scripts will be blocked.

Local voice, local chat, and other on-region activities will not be affected.

We’re aiming for a significantly briefer downtime than we’ve scheduled. We’ll keep you posted here and on Twitter.

*****

We are planning to close access to Second Life for approximately one hour on Thursday, February 12th at 5:00 a.m. Pacific.

Much like the downtime a week or two ago, on January 22nd, residents who are already in world will not be bumped offline.  However, there will be a degradation in performance, as access to the database will be blocked, so transactions, teleporting, asset management and actions requiring a database call will not be available.  Movement within a region, chat, and voice will all remain available during the database migration.

We’ll keep you posted throughout the downtime of progress, and of any changes to the schedule.

[RESOLVED - 7:00pm PST] All issues have been resolved and should no longer present any of the previously listed effected services. Should you experience any related issues, please contact us through normal support channels (http://secondlife.com/support/).

[6:13PM Pacific] The database has recovered, however network issues continue to cause the inworld service interruptions noted earlier. Please do not make purchases or rez valuable/no-copy items until the All-Clear is given. Most regions should be up, but you may encounter possible connection glitches.

[4:30PM Pacific] We are experiencing connection failures between parts of the grid. This problem will manifest itself inworld as failed Teleports, problems loading inventory, failure to fully rez (ruthing), etc. Some Residents are currently unable to log in, and we are working with our service provider to diagnose this as quickly as possible. In the mean time, please avoid making important transactions or rezzing no-copy objects.

Hi Everybody!!

In our effort to provide the highest quality Second Life experience possible we must occasionally make sure we are addressing the correct issues. It has come to our attention that we may be spending to much time and resources on a product no longer relevant to our residents.

Today we’d like to let you know we’re seriously considering whether Linden Lab should continue supporting Windows 2000. Our tracking shows that very few of you, about 1/10th of 1 percent of all of you that have logged in within the past two months, are still using Windows 2000 when logging into Second Life. That is approximately 2,000 out of 1,407,581 residents who have logged in to Second Life within the past 60 days.

We’d like to let the Linden engineers stop working on supporting an operating system released in 2000, and instead move on to other work which will benefit a much larger group of Residents.

If we do stop supporting that version of the OS, it would not be until 60 days from now, to make sure there is plenty of time for the news to spread.

To briefly review the last eight years of Windows OS: Windows 2000, was first released in February 2000, and updated with SP4 Rollup 1 v2 in 2005. Microsoft has followed Win2k with two more recent versions of the OS, Windows XP which was released in October 2001 and Windows Vista released in January 2007 and updated February 2008.

What would it mean to “stop support”? Eventually we would stop developing for the SDK (software development kit ) of that operating system, and we would also stop doing QA testing on Win2k. Also our support team would no longer be able to offer solutions to every issue related to or caused by the support of Windows 2000 ceasing.

What would you notice? If you are one of the few logging in with that OS, you would still be able to do so the day we stop supporting it for some time. Exactly how long we couldn’t guarantee, because we would no longer be testing and developing to make sure it does work.

What say you citizens? Thumbs up?  Thumbs down? Please direct any comments to this forum thread. (Lindens will be reading your comments and responding periodically over the next few days.)

The Public Issues Tracker will be undergoing planned maintenance this Friday between midnight and 2am Pacific. The tracker will be available to be used at 2am.

[07:42 AM Pacific - RESOLVED]

[REMINDER] [12 Nov 2008 6:35pm PST]

[10 Nov 2008 12:53pm PST] We’re arranging a partial outage on Thursday morning, November 13, 2008, for an upgrade to an inventory database. Only a small group of residents will be affected by this between 6:30 and 7:00 a.m. PST. Affected residents will not be able to log in during this time.

[Update 7:18 PM PDT] The maintenance is complete.

[Update 7:00 PM PDT] Maintenance has begun.

A reminder that the support portal, including tickets and live chats, will be down from 7PM to 7:15 PM PDT tonight. Updates will be posted here at the beginning and the end of the maintenance period.