Second Life Grid Status Reports

[RESOLVED 13:30] The database issues have been dealt with. Inworld services and logins have been restored, and the support portal is once again functioning.

There is an issue with the central database causing a number of inworld and website issues for residents. Some residents will experience issues with search, teleporting and transactions, and will be unable to log into the support portal, http://secondlife.com/support. Additionally, some residents will not be able to log in to Second Life at all. Ops is working on the problem, but until fixed, please refrain from making purchases or rezzing no-copy items. We will update this post with further information as it becomes available.

[RESOLVED 08:54 am PDT] We have not gotten any further reports of ruthing or inventory not loading, we are officially declaring this problem dead. Thank you all for your continued patience on this prolonged hunt!

[UPDATE 08:16 am PDT] We do believe the problem has finally been defeated - yes, for real this time! - but we need your help to confirm this.

If you still are ruthed and have trouble accessing your inventory, and clearing your cache and relogging does not solve it, please let our suppor team know.

[REOPENED 07:12 am PDT] Continued reports are showing the problem has not been completely resolved and we are working on tracking down the problem.

[RESOLVED 06:10 am PDT] We’ve only received sporadic reports of continued problems. If the situation has not changed for you please contact support with the time and the specific symptoms in your region.

[UPDATED 04:35 am PDT] We believe the main problem to be fixed, but given the earlier recurrence we will leave this blog open for a bit longer and keep monitoring the situation closely.

If your avatar still won’t load fully and displays as ruthed or a white cloud, please try to clear your cache and relog, that should solve it.

[REOPENED 02:14 am PDT] Unfortunately, the all-clear was premature, and it turns out there are still network issues to be sorted. We will keep you posted.

[ALL CLEAR 1:35] Ops has called the All Clear on the networking issue affecting some residents and regions for the past few hours. If you are still experiencing avatar issues or teleporting problems, etc. please try clearing your cache and relogging.

[UPDATE 0:25]Ops is continuing to work to correct the networking issue affecting some residents. Please continue to monitor this post for updates.

[UPDATE 22:45]Ops is continuing to work to correct the networking issue affecting some residents. In addition to avatar rezzing and teleporting issues, we have received some reports of failing IMs for affected residents. Please monitor this post for updates as they occur.

[9:45PM Pacific] Our technicians are still working to resolve this issue, and this can take more than one hour of investigation. We will keep you posted as soon as we get further information on it.

[8:45PM Pacific] Many residents have reported that their clothing are not loading and they are seeing others as white clouds. There are also some other issues such as some regions down, inventory not loading and search not working. We are aware of these problems and are working to fix these issues as soon as possible.

[8:09PM Pacific] Please be aware that some residents are also experiencing issues with teleporting. We will update this blog as soon as we have more news.

[7:32PM Pacific] SL is experiencing some network difficulties. Some residents have reported problems with logging in. Please avoid conducting inworld transactions and purchasing lindens for the time being. We will update this space with details as soon as we get them.

[Resolved - 6:10pm PDT] - The issues have been resolved and all residents should be able to login as normal.

We are currently experiencing connection issues, mainly for users whose internet connections pass through the UK. This is a known issue with our bandwidth provider and is currently being investigated. Please watch this blog for any further details.

[2:31 PM Pacific] Logins were momentarily disabled due to database issues.  All is back and logins are re-enabled.

All Clear 2:09 p.m. PDT Our databases are working normally and we are giving an all clear for in-world services.

[Update 1:54 p.m. PDT. Login is now open. We will update on In-World services shortly.

Re-opened 1:41 p.m. PDT We are experiencing database overload and are re-opening this issue. In-World Services are affected and we are temporarily restricting login.

Update 1:08 p.m. PDT The databases are working nicely now and we are giving an All Clear for in-world services.

Update 12:50 p.m. Logins are open again. Thank you for your patience. We will monitor the databases before giving a full All Clear on In-World Services.

We are experiencing a high load on our databases. Some in-world services may be affected and logins have been temporarily closed.  We will re-open them as soon as possible. As a precaution please hold off on rezzing no copy items or conducting L$ transactions.

[Resolved 2:36 PM PDT] Services have been fully restored.

We are currently experiencing some difficulties with our database. This may result in difficulty teleporting, failure to rez objects and complete transactions, and inability to log in to the Support Portal. Until we solve this issue, we have restricted logins, as well as disabled the Land Store. We encourage you not to rez any valuable objects or make important transactions until this issue is resolved. As always we will keep you up to date here as the siatuation progresses, and we thank you for your patience.

Resolved 9:15 a.m. PDT Logins were closed this morning due to  a problem in our services infrastructure which we have corrected.  We will continue to monitor to prevent future re-occurrence.

Update 8:46 a.m. PDT Logins are open again and we believe things have settled down. We are still keeping a close eye on this.

Update 7:58 a.m. PDT The Land Store is now open.

We have closed logins to Second Life while we work on an emergency maintenance issue.  We will re-open as soon as possible. The Land Store will also be closed during this time.

Resolved at 10:45PM Pacific Work on the inventory server cluster is complete!  Some residents may need to clear Second Life’s cache (Edit > Preferences > Network > Clear Cache) and relog.  — Frontier

[9:24 pm Pacific]  Ops is addressing a disruption within the inventory server cluster.  Until the repair is completed, some residents will find themselves unable to retrieve inventory or to begin a new viewer session. We’ll keep you posted.

[Resolved 1:10pm PDT] - Logins have been re-enabled and the database is feeling much better now. Be gentle, it has a little headache.

Logins have been disabled momentarily to help the database recover. We expect them to re-open within the half hour. You may see some database related issues in the meantime.

[ALL-CLEAR 22:34] The server issue is resolved, and all affected residents, groups and objects should be returning to their normal operation.

There is an issue with a central server which is affecting approximately 1/16 of all Second Life residents. Affected residents are currently unable to login, and those who are already inworld may show as offline, and can expect to experience disruption of inworld services such as IM. Additionally 1/16th of all objects will currently not receive email, and 1/16th of all groups will not be able to use Group Chat. Please monitor this post for updates as they become available.