[2:49 PM Pacific] Logins are functioning normally.
[1:20 PM Pacific] We are currently looking into reports from residents who get error messages when trying to connect to Second Life.
[Resolved 8:35 PM PDT] Teleports and Logins should now be behaving normally.
Due to a problem with our network, residents might experience a slightly decreased teleport success rate at the moment, and logins will also be affected. We are aware of this and our Ops team is already working to fix it.
[1650 PDT] All concerns with logins have been corrected and all capabilities have been restored. Thank you for your patience and understanding.
[2:36PM Pacific] Some logins are temporarily disabled, our technicians are working on the problem as quickly as possible.
Update 2008-09-25 08:10am: The second-half rolling restart is finished.
Update 2008-09-25 05:20am: The second-half rolling restart has begun.
Update 2008-09-24 08:50am: The first-half rolling restart is complete.
Update 2008-09-24 05:30am: The first-half rolling restart is beginning now. Even-numbered hosts will be updated to 1.24.6.97433.
Update 2008-09-23 09:07pm: Except for a handful of recalcitrant regions which we’re working on right now, the pilot rolling restart is complete.
Update 2008-09-23 08:09pm: The pilot rolling restart to ~300 hosts has begun.
Update 2008-09-22 10:14pm: We are delaying the 1.24.6 rolling restart by one day to the following schedule:
Update 2008-09-18 11:11am: The rolling restart to deploy 1.24.6 has been postponed until next week, and will follow the schedule:
There will be a rolling restart this week to deploy server version 1.24.6 to Second Life. Release notes for what is changed may be found on this page on the Second Life Wiki. There are no new features in this release, only bug fixes. The version that will be deployed to Second Life is currently on the Preview Grid on regions running the Second Life Beta Server channel.
The rolling restart will follow this schedule:
Each region will go down for about 5-10 minutes once during the rolling restart. If your region stays down for more than 20 minutes, please contact support.
Discussion of this rolling restart can be found in this thread in the Second Life forums.
[07:22 PM Pacific] Logins have been restored.
[07:04 PM Pacific] We are currently receiving reports of issues of some residents not being able to log in. Our technicians are scurrying around to eradicate the goblins in the servers, so stay tuned and be patient!
[Resolved 5:55pm PDT] - Logins have been enabled and transactions should have returned to normal functionality.
[Updated 5:30pm PDT] - Logins are expected to remain disabled for an extra half an hour. There are also expected transaction errors related to this issue. Please watch this blog for further updates.
There is a new issue effecting logins due to a utility server crash, our technicians are working on resolving the issue as quickly as possible.We expect this to be resolved within a half hour, please watch this blog for updates.
Some residents may be receiving an “Unable to connect to simulator” error when attempting to log in. This was caused by an update to our DNS host, and we expect these errors to be completely gone within the hour. If you continue to receive this message after this period, please contact support.
Update 2008-08-29 12:42PM : The rolling restarted completed at about noon today.
Update 2008-08-29 07:11AM : The rolling restart to update the remainder of the grid to 1.24 began at 6:46 this morning.
Update 2008-08-28 07:29AM : The rolling restart to 1/4 of the grid is complete.
Update 2008-08-27 09:39PM : Server version 1.24.3 is now on the 1/10-grid “pilot” group of hosts.
Update 2008-08-27 03:54PM : Things are looking good. We’re going to deploy 1.24.3 to our pilot regions sometime this evening (probably after 7:30PM). If nothing alarming comes up from that pilot deploy, then tomorrow morning between 5 and 9AM, we will deploy 1.24.3 to 1/4 of the grid, and Friday morning between 5 and 9AM, we will deploy 1.24.3 to the remainder of the grid.
Update 2008-08-26 10:51PM : Our “pilot” group of ~3000 regions is now on 1.24.2, a bugfixed version. We anticipate one more roll to this pilot group (probably tomorrow) of 1.24.3, after which a roll to the rest of the grid will be announced.
Update 2008-08-25 05:11PM : We are still investigating some of the crash modes we’ve seen in 1.24.1, and will not be deploying 1.24 on any further regions tomorrow. On the morning of Tuesday, August 26, it is likely that all regions currently on 1.24.1 will receive a rolling restart to deploy a patched version (1.24.2). Updates will be posted here as they become available.
Update 2008-08-25 11:38AM : Approximately 1/10 of the grid is now running 1.24.1.
Update 2008-08-22 04:48PM: The ~500 regions that were on 1.24.0 are now on 1.24.1, and that version appears better. We are going to let them bake over the weekend, and on Monday will make sure that all still looks well. If it does, we will proceed with a rolling restart to deploy 1.24.1 to the rest of the grid according to the schedule:
Update 2008-08-21 10:58AM : About 520 regions in Second Life are currently running version 1.24.0. We’ve put the rest of the deploy on hold as we investigate some issues that have shown up with the pilot roll.
We will be doing a rolling restart from Wed., Aug 20, through Fri., Aug 22, to deploy server version 1.24 to Second Life. This rolling restart will proceed in three stages:
This server version has been extensively tested in our testing environments, so we do not anticipate problems. However, because the production Second Life environment is so much larger than any possible testing environment, it’s possible that problems we haven’t been able to find yet will arise. Based on the severity of those problems, we will halt or revert the roll after one of the first two stages if we deem that necessary.
Each region will receive warnings starting 5 minutes before it is to be restarted. Each region should not be down for more than 10 minutes or so; if your region stays down for more than 20 minutes during the rolling restart, please contact support.
Release notes describing what is new in this server version may be found here.
This release includes the introduction of the Mono scripting infrastructure. More about that may be found in this post by Babbage Linden on our main blog.
Discussion of this rolling restart is ongoing in this thread in the Second Life forums.
[RESOLVED - 09:35am PDT] The problem seems to be resolved but our team is continuing to look at the root cause.
[UPDATE - 09:30am PDT] Logins re-enabled.
We have temporarily disabled logins.
We are currently experiencing a problem with the database that may result in difficulties logging in, teleporting, rezzing objects, We’re aware of this issue and our ops team are working to resolve it as swiftly as possible. Meantime, please avoid making important transactions or rezzing no-copy objects.
[RESOLVED 13:30] The database issues have been dealt with. Inworld services and logins have been restored, and the support portal is once again functioning.
There is an issue with the central database causing a number of inworld and website issues for residents. Some residents will experience issues with search, teleporting and transactions, and will be unable to log into the support portal, http://secondlife.com/support. Additionally, some residents will not be able to log in to Second Life at all. Ops is working on the problem, but until fixed, please refrain from making purchases or rezzing no-copy items. We will update this post with further information as it becomes available.
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