Second Life Grid Status Reports

[07:13AM Pacific] Database Maintenance is now resolved.

[07:00AM Pacific]  Logins have been re-enabled.  XStreet SL has been temporarily disabled for maintenance.

[05:15AM Pacific] Scheduled maintenance is going as planned.

[04:15 am PST] The xStreet marketplace will also be disabled for the duration of this maintenance.

[12 February 09 04:06 am PST] The scheduled maintenance is under way.

[BUMP 11 February 09 2:20 Pacific]  Just a reminder that this is still planned for tomorrow (Thursday) morning.  We’ll keep you posted with any unexpected developments or changes to the scheduling or scope.

[UPDATE 9 Feb 09 4:50 pm Pacific]

The scope and schedule for this downtime has changed.

We’ll be disabling logins, registration, regAPI, and the Land Store at 4am Pacific Thursday morning (an hour earlier than originally announced), and extending the scheduled outage until 8am Pacific.

Residents in world at the time the maintenance begins will not be asked to log out; however, services such as mapping, teleporting, L$ and asset transactions will be unavailable during the maintenance window.   In addition, XML-RPC calls to LSL scripts will be blocked.

Local voice, local chat, and other on-region activities will not be affected.

We’re aiming for a significantly briefer downtime than we’ve scheduled. We’ll keep you posted here and on Twitter.

*****

We are planning to close access to Second Life for approximately one hour on Thursday, February 12th at 5:00 a.m. Pacific.

Much like the downtime a week or two ago, on January 22nd, residents who are already in world will not be bumped offline.  However, there will be a degradation in performance, as access to the database will be blocked, so transactions, teleporting, asset management and actions requiring a database call will not be available.  Movement within a region, chat, and voice will all remain available during the database migration.

We’ll keep you posted throughout the downtime of progress, and of any changes to the schedule.

[RESOLVED - 3:12 PM Pacific] We haven’t seen any further complications, and are closing this issue as resolved. Thank you for your patience in this matter.

[2:53 PM Pacific] One of our utility servers is having issues, which will report inaccurate concurrency counts and group chat problems, and may cause login issues. We are working on the issue, and will report when it is fixed.  You may receive a message of “Unable to connect to simulator” during login, which we believe is related to this problem.

[Resolved 11:51AM PST] Services should now be returning to normal.

[Update 11:45AM PST] Logins have been re-enabled.

Logins to Second Life have just been disabled, and residents who are in Second Life at present are advised not to rez any no-copy objects or make any important transactions, while we work on quickly resolving an issue with our database. We will keep this post updated until this problem is resolved.

[RESOLVED 3:39 PM PST] Logins have been re-enabled, and all inworld services have been restored.

[3:25 PM PST] Due to a sudden overload on our database, we’ll shortly restrict logins.

You might experience inworld issues like failure to rez, teleports not working and other inworld services being slow or unresponsive.

Please monitor this blog for updates, and refrain from making huge transactions or rezzing valuable no-copy items at this time.

[RESOLVED - 7:00pm PST] All issues have been resolved and should no longer present any of the previously listed effected services. Should you experience any related issues, please contact us through normal support channels (http://secondlife.com/support/).

[6:13PM Pacific] The database has recovered, however network issues continue to cause the inworld service interruptions noted earlier. Please do not make purchases or rez valuable/no-copy items until the All-Clear is given. Most regions should be up, but you may encounter possible connection glitches.

[4:30PM Pacific] We are experiencing connection failures between parts of the grid. This problem will manifest itself inworld as failed Teleports, problems loading inventory, failure to fully rez (ruthing), etc. Some Residents are currently unable to log in, and we are working with our service provider to diagnose this as quickly as possible. In the mean time, please avoid making important transactions or rezzing no-copy objects.

[Resolved 2:02 PM PST] We have re-enabled logins and services should be returning to normal.

Logins to Second Life have been disabled while we work on fixing a database problem that is affecting teleports, transactions, and rezzing. We advise residents not to make any important transactions or rez any no copy objects until we resolve this issue. We will keep this post updated as the situation evolves.

[Resolved 5:02 PM PST] We have re-enabled logins and services should be returning to normal.

Logins to Second Life have been disabled while we work on fixing a database problem that is affecting teleports, transactions, and rezzing. We advise residents not to make any important transactions or rez any no copy objects until we resolve this issue. We will keep this post updated as the situation evolves.

[ENDED 12:31p.m. PST] - Logins have been re-enabled.

[12:20 p.m. PST] Logins have been temporarily restricted whilst we clear a momentary database bottleneck. We expect to re-enable them very shortly.

[RESOLVED 6:20PM Pacific ] The server is now up and running smoothly and affected residents should now be able to log in.

[UPDATE 5:00PM Pacific ] Server recovery is taking a little bit longer than anticipated, but we are still expecting a resolution soon.

[UPDATE 3:56PM Pacific ] Our technicians estimate that the inventory server will be back to normal within the next hour

[2:56 PM Pacific] A problem on one of our inventory servers means it is running more slowly than normal. Residents whose inventory is stored on this server may experience slow logins, delays or failed inventory transactions. Our technicians are still working on this issue.

[2:00 PM Pacific] We’re currently investigating reports from residents who’re getting stuck the logging in page when attempting to connect to Second Life.

[5:18 PM Pacific] Logins are functioning normally.

[4:23 PM Pacific] We are currently looking into reports from some residents who are experiencing errors while logging in.  Logins are temporarily disabled while we investigate the cause of the problem.