Second Life Grid Status Reports

[Closed - 11:48pm PDT] - The upgrade to the Land Store has finished and is now live.

[UPDATE - 10:52 AM Pacific] - The upgrade to the land store will take a little longer than anticipated. It will continue to be offline beyond 11am. We will update here as soon as we have further information.

[UPDATE - 09:20 AM Pacific] - The upgrade to the Land Store is under way.

[12:08 AM Pacific] This is a reminder that our Land Store will be offline from 9am until 11am Pacific today, 17th September 2008. The store will be offline during this period. We will update you on progress with on this page once the deploy of the new Land Store begins.

See http://blog.secondlife.com/2008/09/15/minor-land-store-upgrade-on-wednesday/ for more information.

[Resolved 7:49pm PDT] The payment system is back online and the land store and LindeX website have both been re-enabled.

[Update 6:35pm PDT] We have disabled the LindeX website until this issue is resolved. We apologize for any inconvenience this may cause.

Due to a hardware failure at one of our merchant provider’s data centers, land buys, L$ buys, and payment method updates are not working at this time. We have disabled the land store because of this issue. We are working with our merchant provider to resolve this as soon as possible, and will update this post as the situation progresses.

Resolved 10:43 a.m. PDT Our Land Store is open! Thank you again for your patience while we hammered and tweaked.

Update 10:18 a.m. PDT Our Web Developers are taking great care to make sure the Land Store is 100%. We appreciate your patience while we continue to work on a technical issue.

Update 9:12 a.m. PDT We appreciate your patience while we hammer at the Land Store. Our Web Developers continue to work on a technical issue and we hope to have it back online soon.

Update 7:55 a.m. Our Web Developers continue to work on a Land Store technical issue. We are working to get the land store open as soon as possible.

The Land Store has been taken offline temporarily.  We will keep you updated as any additional information becomes available.

Resolved 2:45 p.m. PDT We are bringing the Land Store online. If you encounter any difficulties, please contact our support team.  We appreciate your patience while we worked on technical issues.

Update 12:55 p.m. PDT We will continue to leave the Land Store offline while we are working on network issues.

We are taking the Land Store offline for two hours while we work on technical issues.  We will keep you updated as soon as the Land Store is back online.

We are aware that some regions are not receiving traffic updates.  We have an ongoing investigation into this issue.

[RESOLVED 22:32] The issue has been corrected and the affected regions are now accessible.

500 regions are currenty unavailable due to a networking issue. Ops is aware of the problem and is working to correct it. Please monitor this post for updates as they become available.

[ALL CLEAR] The asset system is stabilized, and logins and registration are open again. Please be patient logging in for the next few minutes as the queues process a surge of requests. If possible, ride a single login attempt all the way through the wait in order to keep your place in the queue, rather than canceling and retrying.

[UPDATE 11:59 PST] Logins are Lindens only while Operations corrects the asset system slowdown.

[UPDATE 11:43 PST] Operations has isolated the trouble, but will need some time to mitigate it. We’ll be disabling registration for a short time. We’ll keep you posted.

There are reports of LindeX and land transactions failing, please do not attempt valuable transactions while we investigate and keep an eye on this blog for further updates. In-world L$ transaction may be affected as well, so please be wary of that as well.