Archive for the ‘Internet’ Category

Incomplete registration for some new accounts

Monday, June 30th, 2008

One of our web servers is affecting registration, producing the error message “Your Second Life account could not be created at this time”.  If you are receiving this message, please go to the support page of our website, and submit a support ticket under the heading of “I cannot create an account”.

[Resolved] Website Support Portal Unavailable

Tuesday, June 24th, 2008

Update 7:55 a.m. PDT The support portal is now available from our website.

Website login may be slow and we are receiving 500 errors on our support page. Our Web developers are working on this now and we will resolve this as quickly as possible.

[RESOLVED] Support Site Unavailable for Some Residents

Thursday, June 5th, 2008

[RESOLVED 11:31 PM Pacific] Some residents also reported brief troubles with TPs. It looks like a regional router on the US West Coast hiccuped. Both residents and support staff are able to access the support portal now.

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Some residents are getting a connection timeout on the support portal. We’re investigating.

[RESOLVED] Issue Tracker and Wiki Unavailable

Sunday, April 20th, 2008

Resolved 4:35 p.m. PDT The Issue Tracker and the Wiki are back up and running, thank you for your patience during this outage.

Update 3:15 p.m. PDT Our Issue Tracker and public Wiki remain unavailable. We are in communication with the host company and will keep you updated.

The public JIRA and Wiki are down at the moment. We expect they will be available again in another ten minutes. Updates will be posted here.