Second Life Grid Status Reports

[RESOLVED 13:30] The database issues have been dealt with. Inworld services and logins have been restored, and the support portal is once again functioning.

There is an issue with the central database causing a number of inworld and website issues for residents. Some residents will experience issues with search, teleporting and transactions, and will be unable to log into the support portal, http://secondlife.com/support. Additionally, some residents will not be able to log in to Second Life at all. Ops is working on the problem, but until fixed, please refrain from making purchases or rezzing no-copy items. We will update this post with further information as it becomes available.

A number of residents are experiencing PayPal transaction failures.  We’re investigating and we’ll update when we have additional information.

Resolved at 10:45PM Pacific Work on the inventory server cluster is complete!  Some residents may need to clear Second Life’s cache (Edit > Preferences > Network > Clear Cache) and relog.  — Frontier

[9:24 pm Pacific]  Ops is addressing a disruption within the inventory server cluster.  Until the repair is completed, some residents will find themselves unable to retrieve inventory or to begin a new viewer session. We’ll keep you posted.

[UPDATE 12:30pm Pacific] Logins are open and in-world services are restored.

[UPDATE 12:22 pm Pacific] Logins are temporarily closed.

[UPDATE 12:18pm Pacific] Some residents are unable to login.

Operations is diagnosing current reports of stale L$ transactions and TPs timing out. Please refrain from operating on valuable assets until an ALL-CLEAR is given. We’ll keep you posted.

[RESOLVED] Vivox has fixed the issue and voice is once again working.

There is an issue which is affecting inworld voice chat. Operations is working to diagnose the problem. Please monitor this post for further information as it becomes available.

[RESOLVED 11:31 PM Pacific] Some residents also reported brief troubles with TPs. It looks like a regional router on the US West Coast hiccuped. Both residents and support staff are able to access the support portal now.

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Some residents are getting a connection timeout on the support portal. We’re investigating.

[RESOLVED 22:32] The issue has been corrected and the affected regions are now accessible.

500 regions are currenty unavailable due to a networking issue. Ops is aware of the problem and is working to correct it. Please monitor this post for updates as they become available.

[ALL-CLEAR 22:34] The server issue is resolved, and all affected residents, groups and objects should be returning to their normal operation.

There is an issue with a central server which is affecting approximately 1/16 of all Second Life residents. Affected residents are currently unable to login, and those who are already inworld may show as offline, and can expect to experience disruption of inworld services such as IM. Additionally 1/16th of all objects will currently not receive email, and 1/16th of all groups will not be able to use Group Chat. Please monitor this post for updates as they become available.

[RESOLVED May 16 @ 11:55 p.m.]  Thanks everyone for your patience, the Map of Second Life has been updated and this issue has been resolved.  - Frontier

[UPDATE 5/15 13:58] Map data was updated for half of the grid this morning. The other half will be updated with the rolling restart scheduled for tomorrow morning.

The Map is currently showing an earlier version of the Second Life grid. This is only affecting the Map - all inworld locations remain unchanged. We are aware of the issue, and the Map data is in the process of updating, which we anticipate being completed overnight.

[FINAL UPDATE 4:27 p.m. Pacific] In world services and support portal access are fully restored. The Concierge and Grid teams are working with a slightly higher than normal count of regions which have entered restart, but that backlog should be cleared within the next few minutes.

[UPDATE 3:01 pm Pacific] Operations has spent the past hour swapping in some database resources. Their efforts have made a difference, but throughput could still stand some improvement. Work continues.

[1:53 pm Pacific] A sudden heavy load on the database is causing slow logins and inhibiting access to the support portal, and may be impacting in world transactions for some residents as well. We’ll keep you posted as we work to assess and correct the problem.