[RESOLVED 11:31 PM Pacific] Some residents also reported brief troubles with TPs. It looks like a regional router on the US West Coast hiccuped. Both residents and support staff are able to access the support portal now.
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Some residents are getting a connection timeout on the support portal. We’re investigating.
[RESOLVED 11:10] The database issues have been corrected and in-world services have been restored.
We are experiencing database issues which affects in-world services. Do not conduct transactions until we give an all clear. Search, teleport, rezzing, are all affected.
Some regions are also down and being worked on. We will have these regions up as soon as possible.
8:03 a.m. PDT- Concierge phone support is now in service.
We are checking into a technical issue with Concierge phone support. All other support services are available.
[All Clear] Our database is functioning again and we are all clear to resume transactions.
We are receiving reports of L$ and Land transaction failures, as well as some in-world services such as profiles loading, not working properly. Please refrain from conducting transactions until further notice.
[UPDATE 11:03 a.m. Pacific] Logins have been re-enabled.
We’ve temporarily closed logins to stabilize database performance. We’ll keep you posted on details as they emerge.
[Resolved 12:17 PDT] - The database issues have been resolved sooner than expected. Please feel free to return to your normal activities at this time.
[Update 11:52am PDT] - Database resynchronization will take about another half hour. We’ll keep you posted.
Due to a problem with our central database we are experiencing several service interruptions, such as inworld asset issues, the website being inaccessible and transaction failures. Please refrain from making transactions for now
[CANCELLED] The Support Portal will remain online tonight. Please disregard the previous notice.
The Support Portal will be offline for approximately ten minutes tonight, begining at 23:10 PDT. Residents will not be able to submit Support Tickets or engage in Live Chat support during this time. Please monitor this post for updates.
Thank you to the residents who have contacted support to provide information of teleports not working in some regions. We believe this issue is restricted to a small group of private regions. If you are experiencing inability to teleport into your region, please add your region name to the comments below for data collection => resolution.
Comments are now closed. Thank you.
[ALL-CLEAR 22:34] The server issue is resolved, and all affected residents, groups and objects should be returning to their normal operation.
There is an issue with a central server which is affecting approximately 1/16 of all Second Life residents. Affected residents are currently unable to login, and those who are already inworld may show as offline, and can expect to experience disruption of inworld services such as IM. Additionally 1/16th of all objects will currently not receive email, and 1/16th of all groups will not be able to use Group Chat. Please monitor this post for updates as they become available.
[RESOLVED 13:10 PDT] The database issues are corrected and the all-clear has been sounded. Please continue with your regularly scheduled Thursday.
[UPDATE 12:30 PDT] The Support Portal is currently down, and the Land store has been taken off-line for the duration. Please continue to monitor this post for updates.
Issues with the database are currently affecting inworld services, logins, and the website. Please refrain from attempting inworld transactions, rezzing valuable or no-copy items, and logging in until the all-clear is announced.
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