Second Life Grid Status Reports

Resolved 9:15 a.m. PDT Logins were closed this morning due to  a problem in our services infrastructure which we have corrected.  We will continue to monitor to prevent future re-occurrence.

Update 8:46 a.m. PDT Logins are open again and we believe things have settled down. We are still keeping a close eye on this.

Update 7:58 a.m. PDT The Land Store is now open.

We have closed logins to Second Life while we work on an emergency maintenance issue.  We will re-open as soon as possible. The Land Store will also be closed during this time.

Update 7:55 a.m. PDT The support portal is now available from our website.

Website login may be slow and we are receiving 500 errors on our support page. Our Web developers are working on this now and we will resolve this as quickly as possible.

Update 3:15 p.m. PDT Residents should have access to services, including login, teleport and object rez. We are continuing to monitor this issue but expect it to be resolved.

Update 2:15 p.m. PDT We are still working on a network issue.  Some residents may still be experiencing intermittent unavailability of services.

We have reports of sporatic unavailablity of some services such as login, teleport, and rezzing objects.  We are aware of the problem and are working to bring these services back online as quickly as possible.

Resolved 2:45 p.m. PDT We are bringing the Land Store online. If you encounter any difficulties, please contact our support team.  We appreciate your patience while we worked on technical issues.

Update 12:55 p.m. PDT We will continue to leave the Land Store offline while we are working on network issues.

We are taking the Land Store offline for two hours while we work on technical issues.  We will keep you updated as soon as the Land Store is back online.

[UPDATE 12:30pm Pacific] Logins are open and in-world services are restored.

[UPDATE 12:22 pm Pacific] Logins are temporarily closed.

[UPDATE 12:18pm Pacific] Some residents are unable to login.

Operations is diagnosing current reports of stale L$ transactions and TPs timing out. Please refrain from operating on valuable assets until an ALL-CLEAR is given. We’ll keep you posted.

8:25 a.m. PDT Our Billing phone lines are now operational again. We are watching this issue and if it returns we will re-open this post.  All access to support is functioning normally.

We are working to resolve intermittent disconnects with Billing phone calls. All other support access is functioning normally.

[Resolved 7:18pm PDT] - All lines to support have been restored and we are running at full capabilities again.

We are currently experiencing outages with billing phone support, billing live chat, and out-world live chat, due to connectivity issues. We are expecting this to be resolved quickly, and we will keep you updated here as the situation progresses.

[RESOLVED] Vivox has fixed the issue and voice is once again working.

There is an issue which is affecting inworld voice chat. Operations is working to diagnose the problem. Please monitor this post for further information as it becomes available.

One of the twenty servers which provide asset management just recovered from a disruption lasting only a few minutes. It recovered while this post was being prepared.

If you are having residual problems with appearance or inventory, please clear your Second Life cache (Preferences->Network) and relog.

[Resolved 1:10pm PDT] - Logins have been re-enabled and the database is feeling much better now. Be gentle, it has a little headache.

Logins have been disabled momentarily to help the database recover. We expect them to re-open within the half hour. You may see some database related issues in the meantime.