Second Life Grid Status Reports

[RESOLVED July 12 2008 09:01 AM PST] The repairs of the password recovery page are done, and it is back to full working order.

[3:37 PM Pacific] Thank you for your patience whilst we continue to investigate.

Our Website’s password recovery page is under repair. We’ll have it functional again as soon as possible. In the meantime, password recovery assistance is available via phone at 866-476-9763. Please note this hotline should only be used for requesting assistance with password recoveries.

[Resolved 1:57 PM Pacific] The issues have been resolved and everything should be back to normal.

[1:30 PM Pacific] We have reports of sporadic unavailability of some services such as some residents not being able to log in and not being able to access inventory. We are aware of the problem and are working to bring these services back online as quickly as possible.

[Resolved - 6:10pm PDT] - The issues have been resolved and all residents should be able to login as normal.

We are currently experiencing connection issues, mainly for users whose internet connections pass through the UK. This is a known issue with our bandwidth provider and is currently being investigated. Please watch this blog for any further details.

12:12 p.m. PDT We have been given an all clear that our database has recovered. Those affected should have login ability and in-world services restored.

One of our inventory databases is experiencing overload. This can produce issues with rezzing objects and inventory issues. If you are experiencing inventory issues, please hold off conducting transactions until we give an all-clear.

A number of residents are experiencing PayPal transaction failures.  We’re investigating and we’ll update when we have additional information.

[2:31 PM Pacific] Logins were momentarily disabled due to database issues.  All is back and logins are re-enabled.

One of our web servers is affecting registration, producing the error message “Your Second Life account could not be created at this time”.  If you are receiving this message, please go to the support page of our website, and submit a support ticket under the heading of “I cannot create an account”.

All Clear 2:09 p.m. PDT Our databases are working normally and we are giving an all clear for in-world services.

[Update 1:54 p.m. PDT. Login is now open. We will update on In-World services shortly.

Re-opened 1:41 p.m. PDT We are experiencing database overload and are re-opening this issue. In-World Services are affected and we are temporarily restricting login.

Update 1:08 p.m. PDT The databases are working nicely now and we are giving an All Clear for in-world services.

Update 12:50 p.m. Logins are open again. Thank you for your patience. We will monitor the databases before giving a full All Clear on In-World Services.

We are experiencing a high load on our databases. Some in-world services may be affected and logins have been temporarily closed.  We will re-open them as soon as possible. As a precaution please hold off on rezzing no copy items or conducting L$ transactions.

There is an issue that results in residents being directed to random telehubs instead of their intended teleport destination.  When any additional information about this issue becomes available, we will be sure to let you know!  — Frontier

[Resolved 2:36 PM PDT] Services have been fully restored.

We are currently experiencing some difficulties with our database. This may result in difficulty teleporting, failure to rez objects and complete transactions, and inability to log in to the Support Portal. Until we solve this issue, we have restricted logins, as well as disabled the Land Store. We encourage you not to rez any valuable objects or make important transactions until this issue is resolved. As always we will keep you up to date here as the siatuation progresses, and we thank you for your patience.