Second Life Grid Status Reports

[RESOLVED - 09:35am PDT]   The problem seems to be resolved but our team is continuing to look at the root cause.

[UPDATE - 09:30am PDT]  Logins re-enabled.

We have temporarily disabled logins.

We are currently experiencing a problem with the database that may result in difficulties logging in, teleporting, rezzing objects,   We’re aware of this issue and our ops team are working to resolve it as swiftly as possible.  Meantime, please avoid making important transactions or rezzing no-copy objects.

In world voice chat will be unavailable tomorrow, 19 August, between 11:00 pm and 11:45 pm PDT.  

We apologize for the short notice. The outage is due to a router upgrade being performed outside of Lab facilities.

We’ll post any unexpected developments here.

[Resolved at 6:20AM Pacific] Phone Support maintenance has been completed!

[UPDATE August 16, 05:16 am PDT] The maintenance work has started, and you might experience unexpected errors on the support phone lines as detailed beyond. We will update you as soon as our vendor is done with their maintenance work.

Our phone support system vendor is scheduling two hours of maintenance Saturday, 16 August, 4am - 6am PDT. During this time, phone service into Support may be unexpectedly interrupted or unavailable. We’ll watch for any unexpected developments in the maintenance effort and report them here.

[RESOLVED 13:30] The database issues have been dealt with. Inworld services and logins have been restored, and the support portal is once again functioning.

There is an issue with the central database causing a number of inworld and website issues for residents. Some residents will experience issues with search, teleporting and transactions, and will be unable to log into the support portal, http://secondlife.com/support. Additionally, some residents will not be able to log in to Second Life at all. Ops is working on the problem, but until fixed, please refrain from making purchases or rezzing no-copy items. We will update this post with further information as it becomes available.

[RESOLVED 23:45] The Concierge telephone support lines are available once again.

[UPDATE 22:31] The Concierge telephone support lines remain unavailable. Work continues but until further notice all residents seeking Concierge support should continue to use the live chat and ticket support processes.

There is an issue affecting Concierge telephone support lines. Concierge telephone support is currently unavailable, although billing support lines are unaffected. Residents seeking Concierge support should proceed through the live chat or ticket support process until the issue is resolved. Please monitor this post for updates as they become available.

PayPal has notified us of their intention to perform routine maintenance Thursday, 7 August, between 11pm and midnight Pacific.  During that hour, PayPal-backed LindeX transactions and other purchases will be declined.  

[RESOLVED 08:54 am PDT] We have not gotten any further reports of ruthing or inventory not loading, we are officially declaring this problem dead. Thank you all for your continued patience on this prolonged hunt!

[UPDATE 08:16 am PDT] We do believe the problem has finally been defeated - yes, for real this time! - but we need your help to confirm this.

If you still are ruthed and have trouble accessing your inventory, and clearing your cache and relogging does not solve it, please let our suppor team know.

[REOPENED 07:12 am PDT] Continued reports are showing the problem has not been completely resolved and we are working on tracking down the problem.

[RESOLVED 06:10 am PDT] We’ve only received sporadic reports of continued problems. If the situation has not changed for you please contact support with the time and the specific symptoms in your region.

[UPDATED 04:35 am PDT] We believe the main problem to be fixed, but given the earlier recurrence we will leave this blog open for a bit longer and keep monitoring the situation closely.

If your avatar still won’t load fully and displays as ruthed or a white cloud, please try to clear your cache and relog, that should solve it.

[REOPENED 02:14 am PDT] Unfortunately, the all-clear was premature, and it turns out there are still network issues to be sorted. We will keep you posted.

[ALL CLEAR 1:35] Ops has called the All Clear on the networking issue affecting some residents and regions for the past few hours. If you are still experiencing avatar issues or teleporting problems, etc. please try clearing your cache and relogging.

[UPDATE 0:25]Ops is continuing to work to correct the networking issue affecting some residents. Please continue to monitor this post for updates.

[UPDATE 22:45]Ops is continuing to work to correct the networking issue affecting some residents. In addition to avatar rezzing and teleporting issues, we have received some reports of failing IMs for affected residents. Please monitor this post for updates as they occur.

[9:45PM Pacific] Our technicians are still working to resolve this issue, and this can take more than one hour of investigation. We will keep you posted as soon as we get further information on it.

[8:45PM Pacific] Many residents have reported that their clothing are not loading and they are seeing others as white clouds. There are also some other issues such as some regions down, inventory not loading and search not working. We are aware of these problems and are working to fix these issues as soon as possible.

[8:09PM Pacific] Please be aware that some residents are also experiencing issues with teleporting. We will update this blog as soon as we have more news.

[7:32PM Pacific] SL is experiencing some network difficulties. Some residents have reported problems with logging in. Please avoid conducting inworld transactions and purchasing lindens for the time being. We will update this space with details as soon as we get them.

[RESOLVED July 12 2008 09:01 AM PST] The repairs of the password recovery page are done, and it is back to full working order.

[3:37 PM Pacific] Thank you for your patience whilst we continue to investigate.

Our Website’s password recovery page is under repair. We’ll have it functional again as soon as possible. In the meantime, password recovery assistance is available via phone at 866-476-9763. Please note this hotline should only be used for requesting assistance with password recoveries.

[Resolved 1:57 PM Pacific] The issues have been resolved and everything should be back to normal.

[1:30 PM Pacific] We have reports of sporadic unavailability of some services such as some residents not being able to log in and not being able to access inventory. We are aware of the problem and are working to bring these services back online as quickly as possible.

[Resolved - 6:10pm PDT] - The issues have been resolved and all residents should be able to login as normal.

We are currently experiencing connection issues, mainly for users whose internet connections pass through the UK. This is a known issue with our bandwidth provider and is currently being investigated. Please watch this blog for any further details.