Second Life Grid Status Reports

[RESOLVED 6:20PM Pacific ] The server is now up and running smoothly and affected residents should now be able to log in.

[UPDATE 5:00PM Pacific ] Server recovery is taking a little bit longer than anticipated, but we are still expecting a resolution soon.

[UPDATE 3:56PM Pacific ] Our technicians estimate that the inventory server will be back to normal within the next hour

[2:56 PM Pacific] A problem on one of our inventory servers means it is running more slowly than normal. Residents whose inventory is stored on this server may experience slow logins, delays or failed inventory transactions. Our technicians are still working on this issue.

[2:00 PM Pacific] We’re currently investigating reports from residents who’re getting stuck the logging in page when attempting to connect to Second Life.

[11:50AM Pacific] The issue causing the teleport problems has been resolved. Thank you for your patience throughout this investigation.

[11:25AM Pacific] Some residents are experiencing teleport failures. We are aware of the problem and are looking into it.

[All-Clear 31 Oct 00:11] We have been informed that the issue with the Public Issue Tracker has been corrected and normal functionality restored. A side effect of this issue is that any attachments uploaded/attached to an issue after 23:00 Wednesday, October 29, will need to be uploaded again. This should only affect attachments - comments should not be affected by this.

[UPDATED 21:02] The issue with the Public Issue Tracker has been identified and is being corrected. Please continue to refrain from creating new issues until the All-Clear and monitor this post for updates as further information becomes available.

[7:06 PM Pacific] We are looking into reports of problems with the Public Issue Tracker (PJIRA). Please do not attempt to create new issues until we provide an all-clear on this blog.

[5:18 PM Pacific] Logins are functioning normally.

[4:23 PM Pacific] We are currently looking into reports from some residents who are experiencing errors while logging in.  Logins are temporarily disabled while we investigate the cause of the problem.

Support phone service may be briefly disrupted at some point between 4 a.m. and 6 a.m. Pacific Saturday, 25 October while our vendor applies an upgrade. If the scheduling or scope of work changes, we’ll post here.

We’re planning an upgrade for the public wiki this Thursday, 23 October, commencing at 1:00 a.m. Pacific. The wiki shouldn’t be down for more than an hour.  If the scope or timing of the work changes, we’ll post here.

[RESOLVED 5:08pm PDT] - The transaction provider is back online and all services should be fully restored.

[UPDATE 3:30pm Pacific] Our transaction service provider remains offline due to a service outage. They will continue their efforts until service is restored. We will continue to post status reports as we receive them.

We’re currently unable to process some credit and debit cards for LindeX buys. In addition, attempts to update your account information at the Website with a credit or debit card will not succeed at this time.

We’re working with our vendor to correct the processing of credit and debit cards as quickly as possible.

[Resolved 8:05 pm PDT] The support system is back up.

Our support system will be down between 7pm and 8pm PDT. During this time, tickets and live chat will both be unavailable. We apologize for any inconvenience this may cause and will update this post when the support system is back up.

Our support ticketing and live chat services will be unavailable 7pm - 8pm PDT on Saturday, 20 September, while the system vendor performs a round of maintenance.  

We’ll post any deviations from the projected maintenance schedule.

[Closed - 11:48pm PDT] - The upgrade to the Land Store has finished and is now live.

[UPDATE - 10:52 AM Pacific] - The upgrade to the land store will take a little longer than anticipated. It will continue to be offline beyond 11am. We will update here as soon as we have further information.

[UPDATE - 09:20 AM Pacific] - The upgrade to the Land Store is under way.

[12:08 AM Pacific] This is a reminder that our Land Store will be offline from 9am until 11am Pacific today, 17th September 2008. The store will be offline during this period. We will update you on progress with on this page once the deploy of the new Land Store begins.

See http://blog.secondlife.com/2008/09/15/minor-land-store-upgrade-on-wednesday/ for more information.