Second Life Grid Status Reports

[September 24 1:38PM Pacific] This issue has been resolved.  Inworld deposits should now show on Xstreet balances without delay.

[Sep 23, 8:04PM Pacific] We are currently experiencing an issue with XStreetSL that may cause some residents’ in-world deposits to be delayed in appearing in their XStreet balances. Our engineers are working on resolving the issue.

[UPDATE 9:08] While the issue is now resolved, residents who attempted a transaction during the outage will continue to experience an error.  If you are encountering an error please visit http://secondlife.com/account/billing.php and re-enter your payment information.

[RESOLVED 12:13AM Pacific] Our vendor has notified us that this issue has been corrected. You should now be able to purchase L$ or US Dollar Credits.

[UPDATE 11:00PM Pacific] This issue remains unresolved and we continue to work on a fix.

[UPDATE 7:49 PM Pacific] Our vendor has done some rerouting around the problems in Europe; however, it will take approximately 3 hours by current estimates before transactions complete consistently.

[UPDATE 4:38PM - Pacific] Our service provider is reporting widespread connectivity issues in Europe and is continuing to investigate the problems.

[2:35PM - Pacific] Our service provider has contacted us to say they are still working on the problems.  We will keep you updated as more information becomes available.

[8:55AM - Pacific] Some Residents are having transaction failures on their account funding sources. This is an issue with our service provider, which we are currently investigating. Changing or re-entering account payment information will not help resolve the situation. Please watch this blog for further information as it becomes available.

[5:25PM Pacific]  Live Chat is restored to normal now.

[4:17PM PDT] Live Chat found at Second Life’s Support Portal is temporarily unavailable. This is being investigated and any updates will be posted to our Status Blog. Please note that phone support is still available.

[RESOLVED 3:39 PM PST] Logins have been re-enabled, and all inworld services have been restored.

[3:25 PM PST] Due to a sudden overload on our database, we’ll shortly restrict logins.

You might experience inworld issues like failure to rez, teleports not working and other inworld services being slow or unresponsive.

Please monitor this blog for updates, and refrain from making huge transactions or rezzing valuable no-copy items at this time.

[RESOLVED 8:32PM PST] The main blog is now functioning properly. If you continue to have any issues viewing the blog, refreshing your browser should bring it back.

[8:00PM PST] Our main blog is experiencing intermittent disruption and may be unavailable at points. The third party hosts are aware of this and working on the issue at this time.

[All-Clear 9:56 PM PST] We have been informed that the issue with the Public Issue Tracker and Second Life Wiki have been corrected and normal functionality restored.

[8:40 PM PST] We are looking into reports of problems with the Public Issue Tracker (PJIRA) and wiki.secondlife.com. We will let you know of any updates as soon as possible. Please do not attempt to create new issues until we provide an all-clear on this blog.

[RESOLVED - 7:00pm PST] All issues have been resolved and should no longer present any of the previously listed effected services. Should you experience any related issues, please contact us through normal support channels (http://secondlife.com/support/).

[6:13PM Pacific] The database has recovered, however network issues continue to cause the inworld service interruptions noted earlier. Please do not make purchases or rez valuable/no-copy items until the All-Clear is given. Most regions should be up, but you may encounter possible connection glitches.

[4:30PM Pacific] We are experiencing connection failures between parts of the grid. This problem will manifest itself inworld as failed Teleports, problems loading inventory, failure to fully rez (ruthing), etc. Some Residents are currently unable to log in, and we are working with our service provider to diagnose this as quickly as possible. In the mean time, please avoid making important transactions or rezzing no-copy objects.

[ENDED 12:31p.m. PST] - Logins have been re-enabled.

[12:20 p.m. PST] Logins have been temporarily restricted whilst we clear a momentary database bottleneck. We expect to re-enable them very shortly.

Hi Everybody!!

In our effort to provide the highest quality Second Life experience possible we must occasionally make sure we are addressing the correct issues. It has come to our attention that we may be spending to much time and resources on a product no longer relevant to our residents.

Today we’d like to let you know we’re seriously considering whether Linden Lab should continue supporting Windows 2000. Our tracking shows that very few of you, about 1/10th of 1 percent of all of you that have logged in within the past two months, are still using Windows 2000 when logging into Second Life. That is approximately 2,000 out of 1,407,581 residents who have logged in to Second Life within the past 60 days.

We’d like to let the Linden engineers stop working on supporting an operating system released in 2000, and instead move on to other work which will benefit a much larger group of Residents.

If we do stop supporting that version of the OS, it would not be until 60 days from now, to make sure there is plenty of time for the news to spread.

To briefly review the last eight years of Windows OS: Windows 2000, was first released in February 2000, and updated with SP4 Rollup 1 v2 in 2005. Microsoft has followed Win2k with two more recent versions of the OS, Windows XP which was released in October 2001 and Windows Vista released in January 2007 and updated February 2008.

What would it mean to “stop support”? Eventually we would stop developing for the SDK (software development kit ) of that operating system, and we would also stop doing QA testing on Win2k. Also our support team would no longer be able to offer solutions to every issue related to or caused by the support of Windows 2000 ceasing.

What would you notice? If you are one of the few logging in with that OS, you would still be able to do so the day we stop supporting it for some time. Exactly how long we couldn’t guarantee, because we would no longer be testing and developing to make sure it does work.

What say you citizens? Thumbs up?  Thumbs down? Please direct any comments to this forum thread. (Lindens will be reading your comments and responding periodically over the next few days.)