Second Life Grid Status Reports

The Support Portal will be undergoing maintenance on Tuesday 9th February from 4.00am PST until 5.00am PST.

During this time residents will be unable to create tickets or use Live Chat.  For abuse issues, please continue to use our abuse report system.

[September 24 1:38PM Pacific] This issue has been resolved.  Inworld deposits should now show on Xstreet balances without delay.

[Sep 23, 8:04PM Pacific] We are currently experiencing an issue with XStreetSL that may cause some residents’ in-world deposits to be delayed in appearing in their XStreet balances. Our engineers are working on resolving the issue.

[UPDATE 9:08] While the issue is now resolved, residents who attempted a transaction during the outage will continue to experience an error.  If you are encountering an error please visit http://secondlife.com/account/billing.php and re-enter your payment information.

[RESOLVED 12:13AM Pacific] Our vendor has notified us that this issue has been corrected. You should now be able to purchase L$ or US Dollar Credits.

[UPDATE 11:00PM Pacific] This issue remains unresolved and we continue to work on a fix.

[UPDATE 7:49 PM Pacific] Our vendor has done some rerouting around the problems in Europe; however, it will take approximately 3 hours by current estimates before transactions complete consistently.

[UPDATE 4:38PM - Pacific] Our service provider is reporting widespread connectivity issues in Europe and is continuing to investigate the problems.

[2:35PM - Pacific] Our service provider has contacted us to say they are still working on the problems.  We will keep you updated as more information becomes available.

[8:55AM - Pacific] Some Residents are having transaction failures on their account funding sources. This is an issue with our service provider, which we are currently investigating. Changing or re-entering account payment information will not help resolve the situation. Please watch this blog for further information as it becomes available.

[5:25PM Pacific]  Live Chat is restored to normal now.

[4:17PM PDT] Live Chat found at Second Life’s Support Portal is temporarily unavailable. This is being investigated and any updates will be posted to our Status Blog. Please note that phone support is still available.

[RESOLVED 3:39 PM PST] Logins have been re-enabled, and all inworld services have been restored.

[3:25 PM PST] Due to a sudden overload on our database, we’ll shortly restrict logins.

You might experience inworld issues like failure to rez, teleports not working and other inworld services being slow or unresponsive.

Please monitor this blog for updates, and refrain from making huge transactions or rezzing valuable no-copy items at this time.

[RESOLVED 8:32PM PST] The main blog is now functioning properly. If you continue to have any issues viewing the blog, refreshing your browser should bring it back.

[8:00PM PST] Our main blog is experiencing intermittent disruption and may be unavailable at points. The third party hosts are aware of this and working on the issue at this time.

[All-Clear 9:56 PM PST] We have been informed that the issue with the Public Issue Tracker and Second Life Wiki have been corrected and normal functionality restored.

[8:40 PM PST] We are looking into reports of problems with the Public Issue Tracker (PJIRA) and wiki.secondlife.com. We will let you know of any updates as soon as possible. Please do not attempt to create new issues until we provide an all-clear on this blog.

[RESOLVED - 7:00pm PST] All issues have been resolved and should no longer present any of the previously listed effected services. Should you experience any related issues, please contact us through normal support channels (http://secondlife.com/support/).

[6:13PM Pacific] The database has recovered, however network issues continue to cause the inworld service interruptions noted earlier. Please do not make purchases or rez valuable/no-copy items until the All-Clear is given. Most regions should be up, but you may encounter possible connection glitches.

[4:30PM Pacific] We are experiencing connection failures between parts of the grid. This problem will manifest itself inworld as failed Teleports, problems loading inventory, failure to fully rez (ruthing), etc. Some Residents are currently unable to log in, and we are working with our service provider to diagnose this as quickly as possible. In the mean time, please avoid making important transactions or rezzing no-copy objects.

[ENDED 12:31p.m. PST] - Logins have been re-enabled.

[12:20 p.m. PST] Logins have been temporarily restricted whilst we clear a momentary database bottleneck. We expect to re-enable them very shortly.