Archive for the ‘Closed’ Category

[CLOSED] Momentary disruption in voice chat in some regions

Friday, June 27th, 2008

[CLOSED 4:36 PM Pacific] 

Voice was down for approximately 30 minutes today.

The problem we observed was similar to the problem we encountered at the SL Birthday Party on Monday.  
Today and Monday, certain voice channels became overloaded and essentially caused other voice channel access to back up.
We worked quickly with our voice partner to increase capacity on the voice servers.  As capacity increased the voice systems caught back up, leading to a total outage of approximately 30 minutes.  The rest of the time has been spent monitoring prior to calling an all clear.

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[UPDATE 4:20PM Pacific] We’re checking with our vendor to get a current assessment on the partial voice chat outage.

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Several calls have come in regarding voice chat outages in various regions.  We’re working with the vendor now to assess and repair the problem.

[RECOVERED] Momentary Disruption on One Asset Server

Sunday, June 8th, 2008

One of the twenty servers which provide asset management just recovered from a disruption lasting only a few minutes. It recovered while this post was being prepared.

If you are having residual problems with appearance or inventory, please clear your Second Life cache (Preferences->Network) and relog.

[Cancelled] Support Portal Brief Outage

Wednesday, May 28th, 2008

[CANCELLED] The Support Portal will remain online tonight. Please disregard the previous notice.

The Support Portal will be offline for approximately ten minutes tonight, begining at 23:10 PDT. Residents will not be able to submit Support Tickets or engage in Live Chat support during this time. Please monitor this post for updates.

[RESOLVED]Problematic Logins (and forced logoffs)

Tuesday, April 29th, 2008

[05.51 AM RESOLVED] Logins should be restored for all affected accounts. It may take some time for things to return to normal as the system catches up and everyone starts logging back in, but they are back online. -Chiyo

[05.16 AM UPDATE] The good news is we have found the problem with logins. The bad news it means logging off all accounts associated with one of our inventory databases while the fix is implemented. The accounts affected will not be able to log back in until they are complete.

There isn’t a way for you as a resident to know if you are one of those affected until the process begins. We apologize if this is abrupt or disconcerting for those involved, but ask your patience and understanding. Logins should be restored for everyone soon. We will update on the work progress and inform you when they are complete. -Chiyo

[04.55 AM ] We are seeing problems with many residents unable to log in. This may be related to the previous problems with packet loss and teleports, but we are not sure at this point. We are working to restore logins for everyone and will report our findings when we have a clear picture on the situation. -Chiyo