Second Life Status

Investigating - We're aware of an issue with shape sliders reporting values on a different scale than normal. This will be resolved in our next viewer release. Please monitor this blog for updates.
Apr 15, 2024 - 14:56 PDT

Unscheduled Inventory Maintenance

Update - We are continuing to work on a fix for this issue, thank you for your patience! As always please follow this blog for updates.
Apr 10, 2024 - 10:06 PDT

Identified - We have identified the inventory issue and a fix is in the works. We do not have an ETA for it's release. As always please follow this blog for updates.
Mar 13, 2024 - 10:07 PDT

Investigating - We have seen an increase in reports of inventory loss via error messages that contain the text "failed to create" when moving groups of objects between containers of any kind, rezzing objects (groups and single), picking objects up (single and groups), and similar movements.

An example of these is "failed to create inventory," which is the most commonly encountered error message. Our engineers are working to resolve this. To minimize the chances of encountering this, please make sure to rezz a smaller number of objects at a time.

Please keep an eye on this blog for updates.
Feb 13, 2024 - 07:53 PST

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life Main Channel Apr 16, 2024 06:00-10:00 PDT

We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 16th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Apr 12, 2024 - 11:21 PDT

Rolling Restarts for Second Life RC Channels Apr 17, 2024 07:00-11:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, April 17th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Apr 12, 2024 - 11:22 PDT

Past Incidents

Apr 15, 2024

General Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 PDT

Scheduled - We will be performing maintenance on the Marketplace on Monday, April 15th at 10:00 am PDT. While this maintenance is in progress, Residents may run into issues while attempting to use or access the marketplace.
Apr 15, 06:57 PDT

Apr 14, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Sunday, April 14, 2024. Ticket submissions and Live chat will still be available at this time. Phone support will resume on Monday, April 15, 2023.
Apr 14, 05:48 PDT

Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:00 PDT

Scheduled - Phone and Live Chat support will be unavailable Sunday, April 14th from 10 a.m. PDT - 11 a.m. PDT. Ticket submissions will still be available at this time.
Apr 14, 05:51 PDT

Apr 13, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, April 13th from 10 a.m. PDT - 11 a.m. PDT. Ticket submissions will still be available at this time.
Apr 13, 07:13 PDT

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Apr 10, 09:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, April 10th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 5, 11:02 PDT

Apr 9, 2024

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 PDT

Scheduled - On Tuesday, April 9th, 2024, we will be performing scheduled maintenance to Second Life's inventory system starting at 5 PM SLT/PST lasting for approximately one hour. Please refrain from rezzing objects, moving items between containers, and purchasing new items. Logins may also be affected. Please watch this blog for updates.
Apr 9, 17:00 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 11:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Tuesday, April 9th at 11:00 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 8, 15:00 PDT

Name Change Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 10:38 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:05 PDT

Scheduled - We will be performing immediate maintenance on the name change service Tuesday, April 9th. Please refrain from attempting to use the name change service during this period of time, as they may experience issues. Please check this blog for updates.
Apr 9, 10:03 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Apr 9, 08:06 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 9th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 5, 11:01 PDT

Apr 8, 2024

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:00 PDT

Scheduled - On Monday, April 8th, 2024, we will be performing scheduled maintenance to Second Life's inventory system starting at 5 PM SLT/PST lasting for approximately one hour. Please refrain from rezzing objects, moving items between containers, and purchasing new items. Logins may also be affected. Please watch this blog for updates.
Apr 4, 08:46 PDT

Apr 7, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, April 7th from 10 a.m. PDT - 11 a.m. PDT. Ticket submissions will still be available at this time.
Apr 7, 06:21 PDT

Apr 6, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, April 6th from 10 a.m. PDT - 11 a.m. PDT. Ticket submissions will still be available at this time.
Apr 6, 06:08 PDT

Connectivity Issues to Second Life

Resolved - This incident has been resolved.
Apr 6, 09:06 PDT

Update - We are continuing to investigate this issue.
Apr 6, 07:58 PDT

Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Our engineers are aware and investigating the issue.

More information will be posted to the status blog as it is available.
Apr 6, 07:57 PDT

Apr 5, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 5, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 PDT

Scheduled - Concierge and Premium Plus phone support will be unavailable Friday, April 5th from 11 a.m. PDT - 12 p.m. PDT. Ticket submissions and live chat will still be available at this time.
Apr 5, 10:16 PDT

Apr 4, 2024

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 17:00 PDT

Scheduled - On Thursday, April 4th, 2024, we will be performing scheduled maintenance to Second Life's inventory system starting at 5 PM SLT/PST lasting for approximately one hour. Please refrain from rezzing objects, moving items between containers, and purchasing new items. Logins may also be affected. Please watch this blog for updates.
Apr 2, 06:26 PDT

Apr 3, 2024

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 17:00 PDT

Scheduled - On Wednesday, April 3rd, 2024, we will be performing scheduled maintenance to Second Life's inventory system starting at 5 PM SLT/PST lasting for approximately one hour. Please refrain from rezzing objects, moving items between containers, and purchasing new items. Logins may also be affected. Please watch this blog for updates.
Apr 2, 06:25 PDT

Unscheduled Marketplace Maintenance

Resolved - This incident has been resolved.
Apr 3, 12:24 PDT

Investigating - We are currently investigating a bug with purchases on the marketplace. Residents may experience errors when purchasing items, however the items are oftentimes successfully purchased. Please refrain from making marketplace purchases at this time, and watch this blog for updates.
Apr 3, 10:27 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Apr 3, 09:38 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, April 3rd, 2024, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 29, 07:37 PDT

Apr 2, 2024

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 PDT

Scheduled - On Tuesday, April 2nd, 2024, we will be performing scheduled maintenance to Second Life's inventory system starting at 5 PM SLT/PST lasting for approximately one hour. Please refrain from rezzing objects, moving items between containers, and purchasing new items. Logins may also be affected. Please watch this blog for updates.
Apr 2, 06:23 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Apr 2, 10:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 2nd, 2024 beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 29, 07:33 PDT

Apr 1, 2024

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 11:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Monday, April 1st at 11:00 AM AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Mar 29, 14:35 PDT