Archive for November, 2012

[RESOLVED] Unscheduled Billing Maintenance

Thursday, November 29th, 2012

[Resolved 6:49pm PST, 29 November 2012] All maintenance has been completed at this time.  Billing and LindeX transactions should function normally.

[Posted 6:20pm PST, 29 November 2012] We are currently undergoing unscheduled maintenance to our billing and Lindex systems.  Some transactions and payment method updates may be delayed or be unable to process during this time.  Please keep an eye on this blog for further details as we have them.

[Resolved] Rolling Restarts for BlueSteel and Magnum RC Servers

Thursday, November 29th, 2012

[Resolved 12:20pm PST, 29 November 2012]  BlueSteel and Magnum RC rolling restarts are now complete.

[Posted 9:50am PST 29 November 2012]  We will be rolling back the Magnum and BlueSteel RC server channels  beginning shortly due to some technical issues that affected these regions. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds. Please monitor this blog for any new updates.

[RESOLVED] Scheduled Internal Systems Maintenance

Wednesday, November 28th, 2012

[RESOLVED 2:55 pm PST, 28 November 2012] The scheduled internal systems maintenance is now complete.

[Posted 10:50 am PST, 28 November 2012] We are performing scheduled maintenance on Internal Systems at this time. This maintenance may result in delays in response times to updates on credit card information and some payments failing. Please refrain from making any L$ purchases and transactions at this time. We will update this blog when the maintenance has been completed.

[Resolved] Rolling Restarts RC Channels

Wednesday, November 28th, 2012

[Resolved 12:40pm PST, 28 November 2012] Today’s restarts have been completed. However, maintenance on some internal systems continues, which may delay region restarts and affect rezzing and other inworld services - please see http://tinyurl.com/csgycow for details.

[Updated 6:55am PST, 28 November 2012] We will be beginning rolling restarts for regions on Magnum, BlueSteel and LeTigre RC server channels shortly.

[Posted 10:13pm PST, 27 November 2012] We will be performing rolling restarts for regions on Magnum, BlueSteel and LeTigre RC server channels. They will begin on Wednesday November 28th, at approximately 7:00AM PST. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.
For more information about the specific RC server channels, please refer to the links below.
http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Unscheduled Phone Support Maintenance

Wednesday, November 28th, 2012

[RESOLVED 4:24am PST,28 November 2012] The unscheduled maintenance on our phone support system is now complete, and phone support will be available during normal service hours.

[Posted 11:12pm PST, 27 November 2012] We are currently undergoing unscheduled maintenance on our phone support system. During this time, phone support may be unavailable. Live Chat support and case submission should remain available throughout. Please check back here for further information.

[Resolved] Rolling Restarts Main Channel

Tuesday, November 27th, 2012

[Resolved 10:20AM PDT, 27 November 2012]  Main Channel rolling restarts are now complete.

[Updated 6:07AM PDT, 27 November 2012] We are currently undergoing rolling restarts for regions on the main Second Life server channel.  Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Posted 7:22PM PST, 26 November 2012] We will be performing rolling restarts for regions on the main Second Life server channel tomorrow, Tuesday, November 27 beginning at approximately 5:00AM PST. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Resolved] Unscheduled Inventory Database Maintenance

Tuesday, November 20th, 2012

[Posted 6:55PM PST, 20 November 2012] The unscheduled inventory database maintenance has been completed.

[Posted 6:05PM PST, 20 November 2012] We will be performing unscheduled inventory server maintenance on Tuesday, November 20th from approximately 6:00PM to 6:30PM PST. During this time, some residents will be logged off and will be temporarily unable to log in for a brief period. This maintenance may disrupt transactions and logins. Please check back here for updates.

[Resolved] In-World Search issues

Monday, November 19th, 2012

[Resolved 2:51pm PDT, 19 Nov 2012]  The search issues have been resolved.

[POSTED 2:13pm PDT, 19 Nov 2012] We are currently investigating the cause of In-world Search being inaccessible. Please check back here for further information.

[Resolved] Unscheduled Phone Support Maintenance

Saturday, November 17th, 2012

[Resolved 1:05pm PST, 17 November 2012] The unscheduled maintenance on our phone support system is now complete, and phone support is available.

[Posted 12:35pm PST, 17 November 2012] We are currently undergoing unscheduled maintenance on our phone support system. During this time, phone support may be unavailable. Live Chat support and case submission should remain available throughout. We appreciate your patience during this maintenance.

[Resolved] Unscheduled Maintenance: Support Live Chat

Friday, November 16th, 2012

[Resolved 5:21pm PST, 16 November 2012] The Support Live Chat service has been restored.

[Updated 4:21pm PST, 16 November 2012] Our Live chat system is currently down. We are working to resolve this issue. Support cases and phone support (for those who qualify) are still available. We will update this post as more information becomes available.

[Posted 2:40pm PST, 16 November 2012] We are currently experiencing issues with the Live Chat system, causing some chats to respond very slowly or fail. We are working to resolve this issue. Support cases and phone support (for those who qualify) are still available. We will update this post as more information becomes available.