Archive for August, 2012

[RESOLVED] Unscheduled Marketplace Maintenance

Friday, August 31st, 2012

[Resolved 10:30pm PDT, 31 August 2012] The marketplace maintenance has been completed.

[Posted 9:51pm PDT, 31 August 2012] We are currently undergoing unscheduled marketplace maintenance. The marketplace will be unavailable until this maintenance has been completed. It is expected to last no more than 1 hour. Please watch this blog for further updates.

[RESOLVED] Scheduled JIRA Maintenance

Friday, August 31st, 2012

[RESOLVED 7:05am PDT, 31 August 2012] The scheduled JIRA maintenance has been completed.

[Updated] 12:11am PDT, 31 August 2012] The scheduled JIRA maintenance continues. Please keep an eye on the status blog for updates.

[Posted 1:05pm PDT, 30 August 2012] The JIRA bug tracker will be down for maintenance tonight starting at 10pm PDT.  This maintenance is expected to last until midnight.  If the scope or schedule of the work changes, we’ll keep you posted.

[Resolved] Rolling Restarts for RC Server Channels

Wednesday, August 29th, 2012

[Resolved 11:00am, 29 Aug 2012] Today’s rolling restarts have been completed.

[Updated 7:00am PDT, 29 Aug 2012] We will be beginning rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly.

[Posted 12:19am PDT, 29 Aug 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels starting at 05:00am PDT, August 29th. Please save all builds and refrain from rezzing any no copy objects or making inworld L$ transactions during this time.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Scheduled (ADITI) Inventory Database Maintenance

Monday, August 27th, 2012

[RESOLVED 3:00pm PDT, August 27, 2012] All maintenance on the BETA (ADITI) inventory database has been completed at this time.

[Updated 3:50PM PDT, August 25, 2012] The scheduled maintenance on our BETA (ADITI) inventory database has been postponed until Monday, August 27 from 06:00AM PDT to 07:00AM PDT. Some users may experience service interruptions during this time. Please continue to check this blog for further details.

[Posted 01:27PM PDT, August 23, 2012] We will be undergoing scheduled maintenance on our BETA (ADITI) inventory database on Friday, August 24 from 06:00AM PDT to 07:00AM PDT.  Some users may experience service interruptions during this time.  Please keep an eye on this blog for more details.

[RESOLVED] Unscheduled Billing System Maintenance

Saturday, August 25th, 2012

[Resolved 9:17pm PDT, 26 August 2012] Maintenance with our credit card provider has been completed.

[Posted 7:08PM PST, 25 August 2012]Our credit card provider will be performing maintenance starting at 7PM PST, 25 August, 2012. This can cause updates to credit card info to not go through and some payments to fail. We also advise to be patient and do not retry payment unless you are sure the payment truly failed. We will update as soon as maintenance is completed.

[Resolved] Unscheduled Phone Support Maintenance

Friday, August 24th, 2012

[Resolved 3:33pm PDT, 24 August 2012] Maintenance on our phone service has been completed.

[Posted 2:55pm PDT, 24 August 2012] We are currently undergoing unscheduled maintenance on the live phone support system. During this time, live phone service may be unavailable. Live Chat support and case submission will remain available throughout. We appreciate your patience during this maintenance.

[RESOLVED] Rolling Restarts for RC Channel Servers

Wednesday, August 22nd, 2012

[RESOLVED 11:55am, 22 Aug 2012] Today’s rolling restarts have been completed.

[Updated 6:45am PDT, 22 Aug 2012] We will be beginning rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly.

[Posted 10:45pm PDT, 21 Aug 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels starting at 05:00am PDT, 22 August. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions at that time.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Second Life Main Channel Rolling Restart

Tuesday, August 21st, 2012

[RESOLVED 12:12pm PDT, 21 August 2012] Today’s rolling restarts have been completed.

[Updated 5:00am PDT, 21 August 2012] We will be beginning rolling restarts for regions on the main Second Life server channel shortly.  Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Posted 12:05am PDT, 21 August 2012] We will be performing rolling restarts for regions on the main Second Life server channel. They will begin on Tuesday, August 21st at approximately 5:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Marketplace Interruption

Saturday, August 18th, 2012

[Resolved 4:08pm PDT, 18 Aug 2012] Issues with loading on the Second Life Marketplace website have been resolved

[Posted 2:35 PM PDT, 18 Aug 2012] We are currently investigating an issue causing slow load times and occasionally failures to load on marketplace.secondlife.com. Please keep an eye on the status blog for updates.

[RESOLVED] Interruption to Phone Support

Thursday, August 16th, 2012

[Resolved 5:31 PM PDT, 16 August 2012]  Phone support has been restored.

[Posted 4:19 PM PDT, 16 Aug 2012]  We’re experiencing a momentary disruption to some of our Support phone lines. Residents may see their calls unanswered or referred to voicemail.

We’ll keep you posted, and encourage you to call again once the matter is resolved if you have been caught by this outage.