Archive for June, 2012

[Resolved] Unscheduled Search Maintenance

Saturday, June 30th, 2012

[Resolved 8:14pm PDT, 30 June 2012]  All search issues have been resolved.

[Posted 6:37pm PDT, 30 June 2012] We are currently undergoing unscheduled maintenance on search. Searching both in-world and through search.secondlife.com will be unavailable until this maintenance has been completed. Please watch this blog for further updates.

[Resolved] Partial Web Service Outages

Saturday, June 30th, 2012

[Resolved 10:16am PDT, 30 June 2012] All web service issues have been resolved.

[Updated 8:45am PDT, 30 June 2012] We are continuing to work to restore some web services, including wiki.secondlife.com and my.secondlife.com. Please continue to monitor this blog for further information.

[Posted 9:25pm PDT, 29 June 2012]  We’re working to re-route or restore some of our Web services. The Second Life Wiki is the most prominent outage; however, profile retrieval and related services are also failing for some Residents.  We’ll keep you posted.

[COMPLETED] RC Server Channel Rolling Restarts

Wednesday, June 27th, 2012

[COMPLETED 1:30pm PDT, 27 June 2012] Today’s rolling restarts have been completed.

[UPDATED 6:55am PDT, 27 June 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels starting momentarily. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions during this time.

[Posted 9:40pm PDT, 26 June 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels Wednesday, June 27th starting at 07:00am PDT. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions at that time.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[Completed] Second Life Main Channel Rolling Restart

Tuesday, June 26th, 2012

[COMPLETED 4:52pm PDT, 26 June 2012] Today’s rolling restarts have been completed.

[Updated 4:58am PDT, 26 June 2012] We will be starting today’s rolling restart for regions on the main Second Life server channel momentarily.

[Posted 2:30pm PDT, 25 June 2012] We will be performing rolling restarts for regions on the main Second Life server channel. They will begin on Tuesday, June 26th at approximately 5:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[COMPLETED] RC Server Channel Rolling Restarts

Wednesday, June 20th, 2012

[COMPLETED 1:46pm PDT, 20 June 2012] Today’s rolling restarts have been completed.

[Updated 7:30am PDT, 20 June 2012] We will be beginning today’s rolling restarts on all three RC server channels shortly.

[Posted 4:04pm PDT, 19 June 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels Wednesday, June 20th starting at 07:00am PDT. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions at that time.

For more information about the specific RC server channels, please refer to the links below.

[COMPLETED] Second Life Main Channel Rolling Restart

Monday, June 18th, 2012

[COMPLETED 8:31am PDT, 19 June 2012] Today’s rolling restarts have been completed.

[Posted 7:35pm PDT, 18 June 2012] We will be performing rolling restarts for regions on the main Second Life server channel. They will begin on Tuesday, June 19th at approximately 5:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Automated E-Mail Issue

Friday, June 15th, 2012

[Resolved 3:00 pm PDT, June 15, 2012] We have resolved an issue with the automated e-mail functionality of our support case system. Due to a temporary issue, cases submitted between 6/12/12 and 6/14/12 may not automatically send e-mails when the case is updated. If you submitted a case during this time frame, we do apologize that you may not receive automated e-mails as your case is updated, though you can always check on the status of your case at our Support Portal. We apologize for any inconvenience that this may have caused.

[RESOLVED] Support Portal Maintenance

Friday, June 15th, 2012

[Resolved 8:49 am PDT, June 15, 2012] The support portal maintenance has been completed and is accessible for all Residents again.

[Posted 8:35 am PDT, June 15, 2012] Some Residents may be experiencing difficulty when trying to access the support portal from secondlife.com/support.  Please keep an eye on this blog post for updates.

[COMPLETED] Unscheduled Maintenance

Thursday, June 14th, 2012

[Completed 2:05 PM PDT, June 14, 2012] This maintenance has been completed.

[POSTED 12:16pm PDT, 14 June 2012] We are currently undergoing unscheduled maintenance. This may cause some residents to be unable to access the Support and Community Pages of the secondlife.com website. Please keep an eye on this blog for updates.

[UPDATED] LeTigre RC Server Channel Rolling Restarts

Thursday, June 14th, 2012

[UPDATED 8:45am PDT, 14 June 2012] We will be performing rolling restarts for regions on the LeTigre RC server channel starting momentarily. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions during this time.

[POSTED 7:15am PDT, 14 June 2012] We will be performing rolling restarts for regions on the LeTigre RC server channel starting at 8:30am PDT. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions during this time.

For more information about the specific RC server channel, please refer to the link below.

http://wiki.secondlife.com/wiki/Beta/LeTigre