Archive for May, 2012

[RESOLVED] Live Chat Maintenance

Thursday, May 31st, 2012

[RESOLVED 11:15PM PDT, 31 May 2012] Live chat maintenance is now complete and is now available for use.

[POSTED 12:50PM PDT, 31 May 2012] We will be performing maintenance on the Live Chat support system tonight, 31 May 2012 from 9:00PM PST to 11:00PM PST. During this time, Live Chat may become unavailable. Phone support and case submission will remain available throughout. We appreciate your patience during this maintenance.

[RESOLVED] Blue Steel & LeTigre RC Server Channel Rolling Restart

Thursday, May 31st, 2012

[RESOLVED 10:01am PDT, 31 May 2012] Today’s rolling restarts have been completed

[Updated 8:01am PDT, 31 May 2012] We will be beginning rolling restarts for regions on the Blue Steel and LeTigre RC server channels momentarily.

[Update 11:14pm PDT, 30 May 2012] The LeTigre channel will also re-roll Thursday morning, back-to-back with BlueSteel.

[Posted 1:15pm PDT, 30 May 2012] Our rolling restart activity this morning was mis-reported, for which I owe a public mea culpa.   All RC channels were updated except BlueSteel,  which will require a separate rolling restart, commencing tomorrow morning at 8:00am PDT.

We’ve modified our internal QA procedure to minimize the likelihood of needing separate rolling restarts in the future.

As always, if the scope or schedule of the effort changes, we’ll keep you posted here.   –teeple

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre

[COMPLETED] Paypal maintenance

Thursday, May 31st, 2012

[COMPLETED 7:21am PDT, 01 June 2012] Paypal Maintenance has been completed.

[Posted 11:10pm PDT, 31 May 2012] Paypal is currently undergoing maintenance that will last approximately 2 hours.  Some payments processed through Paypal may fail or be delayed.  Please keep an eye on this blog for future updates.

[RESOLVED] RC Server Channel Rolling Restarts

Wednesday, May 30th, 2012

[RESOLVED 10:13am PDT, 30 May 2012] Today’s rolling restarts have been completed

[POSTED 6:55am PDT, 30 May 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[Completed] Unscheduled Maintenance

Tuesday, May 29th, 2012

[Completed 12:41pm PDT, 29 May 2012] We have completed our unscheduled maintenance. Logins and services should be performing normally.

[Posted 11:18am PDT, 29 May 2012]  We are currently undergoing unscheduled maintenance. This may cause some Residents to be logged out or prevent some from being able to login. Some services may be unavailable during this maintenance. Please keep an eye on this blog for updates.

[RESOLVED] Second Life Main Channel Rolling Restart

Tuesday, May 29th, 2012

[RESOLVED 9:15am, 29 May 2012] Today’s rolling restarts have been completed.

[Updated 4:58am PDT, 29 May 2012] We will be beginning rolling restarts for regions on the main Second Life server channel momentarily.

[Posted 8:03pm PDT, 28 May 2012] We will be performing rolling restarts for regions on the main Second Life server channel. They will begin on Tuesday, May 29th at approximately 5:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[COMPLETED] RC BlueSteel Server Channel Rolling Restarts

Wednesday, May 23rd, 2012

[COMPLETED 9:25 am PDT, 23 May 2012] Today’s rolling restarts have been completed.

[POSTED 8:05am PDT, 23 May 2012] We will be performing rolling restarts for regions on the RC BlueSteel server channel shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

[Posted 2:45PM PDT, 22 May 2012] We will be performing rolling restarts for regions on the RC BlueSteel server channel, beginning on Wednesday, May 23 at approximately 8:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Resolved] Unscheduled Marketplace Maintenance

Monday, May 21st, 2012

[Resolved 11:07pm PDT, 21 May 2012] All maintenance is completed.  The marketplace should now be working as normal.

[Posted 10:45pm PDT, 21 May 2012] We are currently undergoing unscheduled marketplace maintenance. The marketplace will be unavailable until this maintenance has been completed. Please watch this blog for further updates.

[CLOSED]Case Submission Maintenance

Saturday, May 19th, 2012

[Closed 7:41PM PDT, 19 May 2012] Maintenance has concluded. Our support case system is available again. Thank you for your patience!

[POSTED 7:25PM PST,19 May 2012] - Our Case submission systems is undergoing maintenance. Case submission systems may be intermittently unavailable or slow during this period.  Please check this blog for further updates.

[Closed] Support Case Submission and Live Chat Unscheduled Maintenance

Wednesday, May 16th, 2012

[Closed 10:42PM PDT, 16 May 2012] Maintenance has concluded. Our support case and live chat system is available again. Thank you for your patience!

[Posted 9:55pm PDT, 16 May 2012] We are currently undergoing maintenance on our support case and live chat system. During this time, support case submissions or live chat may become unavailable. Phone support will remain available throughout. We appreciate your patience during this maintenance.