Archive for April, 2012

[Completed] Scheduled Maintenance Monday, April 30, 2012

Monday, April 30th, 2012

[Completed 9:05am PDT, 30 April 2012] The maintenance on our core network has been completed. We are actively working on bringing the final remaining offline regions back online.

[Updated 6:00am PDT, 30 April 2012] We will be beginning our core network maintenance shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions. Some residents may experience delays logging inworld.

[Updated 2:30pm PDT, 27 April 2012] On April 26, 2012, the Second Life engineering team was performing an upgrade to the core network. The upgrade triggered a bug that led to downtime and instability throughout the day. The maintenance described in this post is scheduled for Monday, April 30 at 6am PT in order to correct the bug and may result in additional service interruption. We apologize for the service disruption and appreciate everyone’s patience.

[Posted 1:00pm PDT, 27 April 2012] We will be performing scheduled maintenance Monday April 30, 2012 beginning at 6:00am until approximately 9:00am. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions. Some residents may experience delays logging inworld. Please follow this blog for any updated information.

[CLOSED] Live Chat Maintenance

Thursday, April 26th, 2012

[CLOSED 10:00PM PDT, 26 April 2012] Maintenance has concluded, and Live Chat is available again.

[UPDATED 8:15PM PDT, 26 April 2012]  Live Chat maintenance is underway.  We’ll post here if the scope or schedule of the work changes.

[POSTED 12:00PM PDT, 25 April 2012] We will be performing maintenance on the Live Chat system on Thursday, 26 April 2012 from 8:00PM PST to 11:00PM PST. During this time, Live Chat may become unavailable. Phone support and case submission will remain available throughout. We appreciate your patience during this maintenance.

[COMPLETED] Billing Maintenance

Thursday, April 26th, 2012

[COMPLETED 7:15 pm PDT 26 April 2012]  All maintenance has been completed. Thank you again for your patience and understanding during this time.

[Completed] Unscheduled Maintenance

Thursday, April 26th, 2012

[COMPLETED 7:15 pm PDT 26 April 2012]  All maintenance has been completed. We really appreciate your patience and understanding with this matter. There are still a few regions that we’re helping with an assisted restart. They should be returning to service in a short amount of time.

[Completed] Unscheduled Maintenance

Thursday, April 26th, 2012

[Completed 8:40am PDT 27 April 2012] All maintenance has been completed.

[Updated 5:18pm PDT 26 April 2012] Some offline regions are returning to service, but we’re still working to restore other components. Please don’t rez valuable (no-copy) objects or transact L$ or land yet.

[Updated 5:05pm PDT 26 April 2012] We’re aware some regions are unable to return from restart. We don’t have an ETA on service restoration.  We’ll keep you posted.

[Updated 3:23pm PDT 26 April 2012] Services are still undergoing maintenance - logins, billing, and other issues may occur. Some regions may be down intermittently. Please continue to refrain from rezzing no-copy objects, or transacting L$ or land. At this time, we do not have an estimated time of repair. Please continue to monitor this blog for updates.

[Updated 1:20pm PDT 26 April 2012] As maintenance continues please refrain from rezzing no copy objects, in-world transactions or land purchases etc.

[Updated 11:30am PDT 26 April 2012] Due to the ongoing maintenance, Marketplace orders may also be delayed. We are continuing to work on resolving this issue, please keep an eye on the blog for further updates.

[Reopened 11:00am PDT 26 April 2012] Services are undergoing additional maintenance - logins, billing, and other issues may occur. At this time, we have no estimated time of repair. Please continue to monitor this blog for updates.

[COMPLETED 10:45am PDT 26 April 2012]  All maintenance has been completed.

[Updated 9:10am PDT 26 April 2012] We are continuing to work to restore services. At this time, we have no estimated time of repair. Please continue to monitor this blog for updates.

[Posted 7:20am PDT 26 April 2012]  We are currently undergoing unscheduled maintenance. This may cause some Residents to be logged out or prevent some from being able to login. Our homepage (www.secondlife.com) is also unavailable during this maintenance, so live chat service is unavailable. Please keep an eye on this blog for updates.

[REOPENED] Billing Maintenance

Thursday, April 26th, 2012

[REOPENED 1:25pm PDT 26 April 2012] We are continuing to perform maintenance on our billing system. During this time, please refrain from making in-world purchases or L$ purchases.  Please follow this blog for any updated information.

[COMPLETED 10:45am PDT 26 April 2012]  All maintenance has been completed.

[POSTED 10:11pm PDT 25 April 2012]  We will be performing maintenance on our billing system beginning at 9:00am PDT on Thursday, April 26th.  During this time, some residents may experience issues while trying to update their billing information or make payments.  Please follow this blog for any updated information.

[Completed] RC Server Channel Rolling Restarts

Wednesday, April 25th, 2012

[Completed 9:35am PDT, 25 April 2012] We have completed today’s rolling restarts.

[POSTED 6:58am PDT, 25 April 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[Completed] Scheduled Inventory Maintenance

Tuesday, April 24th, 2012

[Completed 6:00PM PDT, 24 April 2012] The inventory maintenance has been completed.

[Updated 2:40PM PDT, 23 April 2012] This inventory maintenance has been rescheduled for Wednesday, April 25th at 5:00AM PDT. We will be conducting inventory database maintenance that may cause some residents to be unable to login and some residents, while some residents already inworld may be logged out. It may also prevent inventory from loading. Please keep an eye on this blog post for updates.

[Posted 8:19AM PDT, 21 April 2012] On Tuesday, April 24th at 5:00AM PDT we will be conducting inventory database maintenance that may cause some residents to be unable to login and some residents, while some residents already inworld may be logged out. It may also prevent inventory from loading. Please keep an eye on this blog post for updates.

[Completed] Second Life Main Channel Rolling Restart

Tuesday, April 24th, 2012

[Completed 9:09pm PDT, 24 April 2012] We have completed today’s rolling restarts.

[Updated 4:54am PDT, 24 April 2012] We will be beginning today’s rolling restarts for regions on the main Second Life server channel shortly.

[Posted 4:55pm PDT, 23 April 2012] We will be performing rolling restarts for regions on the main Second Life server channel. They will begin on Tuesday, April 24th at approximately 5:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Completed] Scheduled Billing Maintenance

Monday, April 23rd, 2012

[Completed 11:30 PM PDT, 30 April 2012]  We have completed our scheduled billing maintenance for the evening at this time.  All billing behavior should return to normal.

[Posted 11:08 pm PDT 30 April 2012]  We will be performing maintenance on our billing system beginning at 11:00am PDT on Monday, April 30th.  During this time, some residents may experience issues while trying to update their billing information or make payments.  Please follow this blog for any updated information.

[Completed 11:48PM PDT, 23 April 2012]  We have completed our scheduled billing maintenance for the evening at this time.  All billing behavior should return to normal.

[POSTED 10:58PM PDT, 23 April 2012] Maintenance on our billing systems will begin momentarily and last less than an hour. During this times, please refrain from making payments. If you do attempt a payment, please confirm the transaction in your account history before trying a second time. Please refer to this blog for updates.

[Completed 11:55PM PDT, 19 April 2012]  We have completed our scheduled billing maintenance for the evening at this time.  All billing behavior should return to normal.

[POSTED 10:58PM PDT, 19 April 2012] Maintenance on our billing systems will begin momentarily and last about an hour. During this times, please refrain from making payments. If you do attempt a payment, please confirm the transaction in your account history before trying a second time. Please refer to this blog for updates.

[POSTED 12:22pm PDT, 18 April 2012] Future maintenance is scheduled for our billing system. During these times, please refrain from making payments. If you do attempt a payment, please confirm the transaction in your account history before trying a second time. Maintenance is as follows:

Thursday, April 19th starting 10:00pm PDT and lasting approximately one hour

Monday, April 23rd starting at 11:00pm PDT lasting less than one hour

Monday, April 30th starting at 11:00pm PDT lasting less than one hour