Second Life Grid Status Reports

[Resolved 7:27AM PST, 18 December 2011] Yesterday’s maintenance on the support portal was completed successfully.

[Posted 7:55 AM PST, 17 December 2011] Tonight we will be performing maintenance on our ticketing (support case) and live chat systems from 7:00 PM to 8:00 PM PST. Residents will be unable to submit new support cases (tickets), and may receive an error message when attempting to view older cases. In addition, residents will not be able to contact support through our chat service. Please check back here for updates.

[Completed 10:05 PM PST, 15 Dec 2011] We have completed tonight’s maintenance.

[Posted 6:19 PM PST, 15 Dec 2011] We will be performing maintenance on our live chat service from 8:00pm until 10:00pm PST this evening, at which point residents will not be able to contact support through our chat service. Residents will still be able to create cases and call our support line as normal. We will update this blog once this work has been completed.

[RESOLVED 2:50 PM PST, 15 December 2011] Issues with parcel traffic reporting have been resolved.

[POSTED 11:20AM PST 15 December 2011] We are aware of an issue with parcel traffic reporting and are currently working on resolving this issue. We will update this blog with more information as it becomes available.

[RESOLVED 2:45 PM PST, 15 December 2011] Issues with connecting to the Marketplace have been resolved.

[Posted 1:35 PM PST, 15 December 2011] We are currently experiencing difficulties with the Marketplace. Some residents may be unable to connect at this time. We will post updates to this blog as they are available.

[Completed 5:40am PST, 15 December 2011] Today’s scheduled inventory database maintenance has been completed.

[Posted 4:00PM PST, 14 December 2011] On Thursday, December 15th from 5:00am to 6:00am PST we will be conducting maintenance that will result in some residents not being able to login and some residents already inworld may be logged out. It may also prevent inventory from loading. Please keep an eye on this blog post for updates.

[POSTED 5:11PM PST, 14 Dec 2011] We are beginning this evening’s maintenance on the Agni main grid, which will require an extended period of region restarts. We expect this maintenance to be completed by December 25, 2011. We will update this when work begins, as well as throughout the process.

[POSTED 4:25pm PST, 14 Dec 2011] We have discovered an issue in which Norton 360 is incorrectly preventing the download of the Second Life executable. We are working with Symantec to get this issue addressed as quickly as possible. We will update this blog once the issue has been resolved.

[Resolved 12:50PM PST, 14 Dec 2011] We have completed the current set of maintenance described in this post and will continue with the process later today.

[UPDATED 10:20 AM PST, 14 December 2011] We have begun the next set of maintenance described in this post. Some regions may be restarted during this maintenance.

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[Resolved 10:12am PST, 14 December 2011] We have completed the rolling restarts for today.

[Posted 7:03am PST, 14 December 2011] We will be beginning rolling restarts on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[Completed 9:35am PST, 13 December 2011] We have completed the rolling restarts for today.

[Updated 5:00am PST, 13 December 2011] We will be beginning the rolling restarts on the main Second Life server channel shortly.

[POSTED 6:47PM PST, 12 December 2011] Rolling restarts for regions on the main Second Life server channel will commence on Tuesday, December 13th at approximately 5:00am PST. Please save all builds and refrain from making purchases during this time.