Archive for December, 2011

[Completed] Planned Hardware Maintenance - Dec. 30th

Thursday, December 29th, 2011

[Completed 12:01 PM PST, 30 December 2011] We have completed the planned hardware maintenance.

[Updated 5:00 AM PST, 30 December 2011] We have begun the maintenance described in this post. Some regions may be restarted during this maintenance.

[Posted 4:13 PM PST, 29 December 2011] In order to address the issue described in this blog post, we will be performing maintenance on a section of our hardware. This maintenance will occur at 5:00 a.m. PST on Friday, December 30th. Some regions may be restarted during maintenance. Please monitor this blog for updates.

[Resolved] Offline Regions

Friday, December 23rd, 2011

[Posted 12:15 AM PST, 23 December 2011] The issue has been resolved, and all regions should restart normally.

[Posted 12:05 AM PST, 23 December 2011] We are aware that some regions are currently taking an unusually long time to restart. Our engineers are investigating this issue, and we will update this blog once we have more information and we apologize for the inconvenience this has caused.

[Completed] Planned Hardware Maintenance - Dec 22

Thursday, December 22nd, 2011

[Completed 10:20 AM PST, 22 December 2011] We have completed the planned hardware maintenance.

[Updated 5:12 AM PST, 22 December 2011] We are beginning our scheduled hardware maintenance at this time. We will update this post with more information as it becomes available.

[Posted 09:10 AM PST, 15 December 2011] In order to address the issue described in this blog post, we will be performing maintenance on a section of our hardware. This maintenance will occur at 5:00 a.m. PST on Thursday, December 22nd. Some regions may be restarted during maintenance. Please monitor this blog for updates.

Critical OS Upgrades - Region Restarts

Wednesday, December 21st, 2011

[Completed 10:30PM PST, 21 December 2011] We have completed the maintenance on the AGNI main grid for this evening.

[Posted 8:26am PST, 21 December 2011] We are beginning this morning’s maintenance on the AGNI main grid, which will require an extended period of region restarts. We expect this maintenance to be completed by December 25, 2011. We will update this when work begins, as well as throughout the process.

[Updated 6:15 PM PST, 21 Dec 2011] We are beginning this evening’s maintenance on the Agni main grid, which will require an extended period of region restarts. We expect this maintenance to be completed by December 25, 2011. We will update this when work begins, as well as throughout the process.

[Updated 8:25 PM PST, 21 Dec 2011] We are continuing the region restarts for critical OS upgrades. Due to technical issues, some regions may be down as long as 45 minutes during this process. We will update this post as more information becomes available.

Planned Hardware Maintenance - December 30

Wednesday, December 21st, 2011

[Posted 09:10 AM PST, 15 December 2011] In order to address the issue described in this blog post, we will be performing maintenance on a section of our hardware. This maintenance will occur at 5:00 a.m. PST on Friday, December 30th. Some regions may be restarted during maintenance. Please monitor this blog for updates.

[Completed] Critical OS Upgrades - Region Restarts

Wednesday, December 21st, 2011

[Completed 1:00am PST, 21 December 2011] We have completed the maintenance on the AGNI main grid for this evening.

[Posted 6:54 PM PST, 20 Dec 2011] We are beginning this evening’s maintenance on the Agni main grid, which will require an extended period of region restarts. We expect this maintenance to be completed by December 25, 2011. We will update this when work begins, as well as throughout the process.

[Completed] Planned Hardware Maintenance

Tuesday, December 20th, 2011

[Completed 12:05 PM PST, 20 December 2011] We have completed the planned hardware maintenance.

[Updated 8:18 AM PST, 20 December 2011] We have begun the next set of maintenance described in this post. Some regions may be restarted during this maintenance.

[Completed 1:10 AM PST, 20 December 2011] We have completed the planned hardware maintenance.

[Updated 7:08 PM PST, 19 December 2011] We have begun the next set of maintenance described in this post. Some regions may be restarted during this maintenance.

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[Resolved] Scheduled Maintenance - Dec. 19, 5:00 PM - 6:30 PM PST

Monday, December 19th, 2011

[Resolved 6:30 PM PST, 19 December 2011] This maintenance has been completed.

[POSTED 5:21pm PST, 19 December 2011] We have begun maintenance this evening. Please follow this blog for any updates.

[Posted 1:00 PM PST, 19 December 2011] We will be performing scheduled maintenance this evening due to hardware issues that will result in some Residents not being able to login and some Residents already inworld may be logged out. It may also prevent inventory from loading. Some regions may be restarted during maintenance. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds. This maintenance will occur between 5:00 PM and 6:30 PM PST. We apologize for the short notice. Please check back here for updates.

[Resolved] Support Systems Maintenance

Monday, December 19th, 2011

[Resolved 11:50 AM PST, 19 December 2011] Maintenance on our phone and chat support systems has been completed.

[Updated 8:27 AM PST, 19 December 2011] Our phone and chat support systems are still undergoing maintenance at this time. We will update this blog when we have more information to offer.

[Posted 10:40 PM PST, 18 December 2011] Due to unforseen circumstances, our Phone and Chat support systems will be down until further notice.  You may still file a support case for any issues you need resolved.  We will update this blog once we have more information and we apologize for the inconvenience this has caused.

[Resolved] Critical OS Software Upgrade — Region Restarts

Sunday, December 18th, 2011

[Resolved 1:40 PM PST, 18 December 2011]  This round of upgrades has been completed.  We will begin more upgrades around 6:00 PM. We will update this blog when work begins, as well as throughout the process.

[Posted 7:30 PM PST, 17 Dec 2011] We are beginning this evening’s maintenance on the Agni main grid, which will require an extended period of region restarts. We expect this maintenance to be completed by December 25, 2011. We will update this when work begins, as well as throughout the process.