Archive for September, 2011

[Resolved] Concierge & Billing 24 hour phone lines unavailable

Friday, September 30th, 2011

[Resolved 9:46AM PDT, 30 September 2011] Service has been restored for the Concierge and Billing support phone lines.

[Posted 9:30AM PDT, 30 September 2011] The phone lines for Concierge and Billing support are currently unavailable. We are working to restore service as soon as possible. Please check back here for updates.

[RESOLVED] [Upgrades to ADITI (Beta) Grid Commencing Thursday, 29 September

Thursday, September 29th, 2011

[RESOLVED 8:15 AM PDT, 29 Sept 2011] ADITI upgrades have been completed and access has been restored.

[Posted 7:00 PM PDT, 28 Sept 2011]  Tomorrow morning (Thursday) at 5 a.m. Pacific our engineers will begin an extensive round of upgrades to the ADITI simulator system.  This project is expected to last into this coming Sunday, 2 October.

During this upgrade project, regions on the ADITI grid will be subject to extensive restarts.

Please note this affects only those Residents who visit the ADITI (Beta) Grid.  This phase of work will not impact the AGNI (production) environment.

We’ll update this post as the work begins and provide status reports along the way.

[RESOLVED] Rolling Restarts for BlueSteel, LeTigre & Magnum Regions

Wednesday, September 28th, 2011

[RESOLVED 11:51AM PDT 28 Sept 2011] Today’s rolling restarts have been completed

[Posted 7:00 AM PDT, 28 Sept 2011] Rolling restarts on the BlueSteel, LeTigre & Magnum server channels will begin momentarily. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds. We will update this post when the restarts have completed.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED]Rolling Restarts Main Server

Tuesday, September 27th, 2011

[UPDATED 11:40 PDT, 27 September 2011]Today’s Rolling restarts have been completed

[UPDATED 4:59AM PDT, 27 September 2011] Rolling restarts on the main Second Life server channel will begin momentarily. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds. We will update this post when the restarts have completed.

[POSTED 6:58PM PDT, 26 September 2011] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday, September 27th at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[RESOLVED] Billing 24 hour & Concierge phone lines unavailable

Friday, September 23rd, 2011

[RESOLVED 11:00AM PDT, 23 September 2011] Issues with the 24 hour phone line for Billing and the Concierge Support Line have been resolved.

[UPDATED 8:15AM PDT, 23 September 2011] The 24 hour phone line for Billing support as well as the Concierge Line are currently unavailable. We are working to restore service as soon as possible. Please check back here for updates.

[POSTED 7:20AM PDT, 23 September 2011] The 24 hour phone line for Billing support is currently unavailable. We are working to restore service as soon as possible. Please check back here for updates.

[RESOLVED] Rolling Restarts for BlueSteel, LeTigre & Magnum Regions

Wednesday, September 21st, 2011

[RESOLVED 12:23PM PDT 21 Sept 2011] Today’s rolling restarts have been completed.

[UPDATED 7:00AM PDT, 21 September 2011] Rolling restarts on the BlueSteel, LeTigre & Magnum server channels will begin momentarily. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds. We will update this post when the restarts have completed.

[Posted 4:21PM PDT, 20 Sept 2011] Wednesday, September 21st, beginning at 8am PDT we will be performing rolling restarts on on the BlueSteel, LeTigre and Magnum RC channel regions. Please refrain from rezzing no-copy objects, making in-world L$ purchases, and save all builds. We will update this post when we have completed the restarts.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Marketplace Login issues

Tuesday, September 20th, 2011

[RESOLVED 6:10 PM PDT, 20 September 2011] The marketplace issues have been resolved. All residents should now be able to log into the Marketplace normally.

[Posted 5:10 PM PDT, 20 September 2011] We are again experiencing difficulties with the Marketplace. Some residents may be unable to log into the marketplace at this time. We are working to resolve this issue and will update you here with further information.

[Posted 9:25AM PDT, 20 September 2011] These issues have been resolved and all Residents are now able to login to the Marketplace normally.

[Posted 7:55AM PDT, 20 September 2011] We are currently experiencing difficulties with the Marketplace. Some residents may be unable to log into the marketplace at this time. We are working to resolve this issue and will update you here with further information.

[Resolved]Rolling Restarts Main Server

Monday, September 19th, 2011

[RESOLVED 8:35AM PDT 20 Sept 2011] Today’s rolling restarts have been completed.

[UPDATED 5:01AM PDT, 20 September 2011] Rolling restarts on the main Second Life server channel will begin momentarily. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds. We will update this post when the restarts have completed.

[POSTED 7:39PM PDT, 19 September 2011] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday, September 20th at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[CLOSED] Support Chat and Tickets Briefly Unavailable

Saturday, September 17th, 2011

[CLOSED 7:36pm PDT, 17 September 2011] Support chat and ticketing are available again.

[POSTED 7:17pm PDT, 17 September 2011]  We have about 45 minutes’ worth of maintenance to do on our support ticket and chat systems.   Both facilities should be available again by the top of the hour.

If the scope or the schedule of the work changes, we’ll update you here.

[RESOLVED] Marketplace Login Issues

Friday, September 16th, 2011

[Resolved 01:50AM PDT, 16 September 2011] The Marketplace issues have been resolved.

[Posted 12:33AM PDT, 16 September 2011] We are currently experiencing difficulties with the Marketplace. Some residents may be unable to login into the marketplace at this time. We are working to resolve this issue and will update you here with further information.