Archive for August, 2011

[Resolved] Rolling Restarts for RC Regions

Wednesday, August 31st, 2011

[Resolved 10:45am PDT, 31 Aug 2011] Today’s rolling restarts have been completed.

[Posted 7:15AM PDT, 31 August 2011] We are beginning rolling restarts on the BlueSteel, LeTigre and Magnum RC channel regions.  Please refrain from rezzing no-copy objects, making in-world L$ purchases, and save all builds. We will update this post when we have completed the restarts.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[Resolved] Rolling Restarts Main Server

Tuesday, August 30th, 2011

[Resolved 7:25:m PDT, 30 Aug 2011] Today’s rolling restarts have completed.

[Updated 4:00am PDT, 30 Aug 2011] We will be beginning rolling restarts on the main Second Life server channel shortly. During this time, please save all builds and refrain from rezzing no-copy objects or making inworld L$ purchases. We will update this post when the restarts have completed.

[POSTED 8:17PM PDT, 29 August 2011] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday, August 30th at approximately 4:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[Resolved] Marketplace Deliveries and Login Issues

Friday, August 26th, 2011

[Resolved 7:55AM PDT, 26 August 2011]The Marketplace issues have been solved.

[Posted 7:30AM PDT, 26 August 2011] We are currently experiencing difficulties with the Marketplace. Some residents may be unable to login or receive deliveries from the marketplace at this time. We are working to resolve this issue and will update you here with further information.

[Resolved] Rolling restarts for Magnum RC regions

Thursday, August 25th, 2011

[Resolved 11:45AM PDT, 25 August 2011] Today’s rolling restarts have completed.

[Updated 10:12AM PDT, 25 August 2011] We are reverting the Magnum RC regions back to the previous server version. This will cause regions on Magnum to be offline for a few more minutes until this change has been completed. We will update this post with additional information as soon as we have it available.

[Posted 08:50AM PDT, 25 August 2011] We will be beginning rolling restarts on Magnum RC regions shortly. Please save all builds and refrain from inworld L$ purchases and rezzing no copy objects. We will update this post when the rolling restarts have completed.

Information about the Magnum RC server channel can be found on the following link:

http://wiki.secondlife.com/wiki/Beta/Magnum

[Resolved] Technical difficulties with billing

Thursday, August 25th, 2011

[Resolved 09:23AM PDT, 25 August 2011] Our technicians have resolved this issue. L$ purchases should complete as normal.

[Posted 08:25AM PDT, 25 August 2011] Some residents may be experiencing issues when attempting L$ purchases. L$ purchase attempts may fail during this time. We are aware of the issue and will update this blog as soon as we have more information.

[RESOLVED] Inventory Server Maintenance

Thursday, August 25th, 2011

[Resolved 5:35am PDT 25 Aug 2011] Inventory server maintenance has been completed.

[Updated 4:50am PDT 25 Aug 2011] Inventory server maintenance will begin shortly.

[POSTED 5:53am PDT 24 Aug 2011] We will be performing inventory server maintenance on 25 Aug 2011 starting around 5:00am PDT. This maintenance should be completed by 6:30am. During this time, some residents will be logged off and will be temporarily unable to log in for a brief period. This maintenance may also disrupt transactions and logins. Please check back here for updates.

[RESOLVED] Rolling Restarts for LeTigre and BlueSteel RC Regions

Wednesday, August 24th, 2011

[Resolved 9:54am PDT, 24 August 2011] Today’s rolling restarts have completed.

[Updated 7:57 PDT, 24 August 2011] We will be beginning the rolling restarts for regions on the LeTigre and Magnum RC Regions. During these times please refrain from rezzing no-copy objects, making in-world L$ purchases, and save all builds. Information about the server channels can be found on the following links:

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/BlueSteel

[Posted 5:05 PDT, 23 August 2011] Wednesday, August 24th, beginning at 8am PDT we will be performing rolling restarts on LeTigre and Magnum RC Regions. During these times please refrain from rezzing no-copy objects, making in-world L$ purchases, and save all builds. Information about the server channels can be found on the following links:

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/BlueSteel

[RESOLVED] Technical Difficulties with Web Based Profiles

Tuesday, August 23rd, 2011

[RESOLVED 7:02PM 23 Ausgut 2011] The technical difficulties we experienced with my.secondlife.com have been resolved. Profiles online and inworld are now functioning properly.

[POSTED 6:34PM 23 August 2011] My.secondlife.com is currently not working and profiles are unavailable both on the website and inworld. We are aware of the issue and will update this blog as soon as we have more information.

[RESOLVED] Live chat support issues

Tuesday, August 23rd, 2011

[RESOLVED 5:00pm PDT 23 August 2011] This issue has been resolved and our Live Chat Support is available again.

[Update 3:51PM PDT, 23 August 2011] We are still working with our vendor to close in on this problem.

[Update 1:55PM PDT, 23 August 2011] We are still working with our vendor to close in on this problem.

[Update 12:24PM PDT, 23 August 2011] We are still working with our vendor to close in on this problem.

[Update 11:25AM PDT, 23 August 2011] We are still investigating intermittent dropped connections in live chat. We will update this blog again when we have more information.

[Posted 10:22AM PDT, 23 August 2011] Some residents may have trouble initiating a live chat session at the present time; others may experience a dropped connection while chatting with our operators. We are investigating and will update here as we have more information.

[Resolved] Rolling Restarts Main Server

Tuesday, August 23rd, 2011

[Resolved 9:10AM PDT 23, August 2011] Today’s rolling restarts have completed.

[Updated 5:03AM PDT, 23 August 2011] Rolling restarts on the main Second Life server channel will begin momentarily. Please refrain from rezzing no copy objects, making inworld L$ transactions and please save all builds. We will update this post when the restarts have completed.

[POSTED 8:22PM PDT, 22 August 2011] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday, August 23rd at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.