Second Life Grid Status Reports

[Resolved 19 Jul 2011, 4:55am PDT] The scheduled maintenance on voice chat has completed.

[Posted 18 July 2011, 12:22pm PDT] Our voice provider will be undergoing scheduled maintenance on Tuesday, July 19th between 3:00am PDT and 3:30am PDT. Residents will lose voice access if they log in during this time, change parcels, or try to initiate new group voice sessions. Existing voice sessions should remain active. Once the maintenance is complete, to return to voice, log in again or disable voice in preferences, wait 10 seconds, and enable it again.  Please keep an eye on this blog for any updates.

[RESOLVED 19 July 2011, 9:24am PDT] Today’s rolling restarts have completed.

[Updated 19 July 2011, 5:05am PDT] We will be beginning rolling restarts on the main Second Life server channel soon. Please be sure to save all builds, refrain from making L$ purchases, and rezzing no-copy objects during this time. We will update this post when the restarts are complete.

[POSTED 2:06PM PDT July 18, 2011] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday, July 19th at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[RESOLVED 2:49PM PDT July 17,2011] The asset server issues have been resolved.

[POSTED 1:58 PM PDT July 17, 2011] We are currently aware of asset server issues. This will cause difficulty with teleports and loading inventory. Please make sure to save all builds and refrain from making purchases during this time. Please follow this blog for any new updates.

[RESOLVED 8:33 PM PDT July 16, 2011] Our support ticketing (support case) system is back in operation and functioning normally.

[POSTED 7:35 PM PDT July 16, 2011] We are performing maintenance on our ticketing (support case) system. Residents will be unable to submit new support cases (tickets), and may receive an error message when attempting to view older cases. Please check back here for updates.

[RESOLVED July 14th 6:51pm PDT]  We have completed the emergency rollback on the LeTigre RC server channel.

[POSTED July 14th 6:19pm PDT]  We are performing an emergency rolling restart for all regions on the RC LeTigre server channel.  During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects. Information about the server channels can be found on the following link:

http://wiki.secondlife.com/wiki/Beta/LeTigre

Please follow this blog for any new information as it becomes available.

[RESOLVED July 14th 6:34pm PDT]  The emergency rollback for all regions on the Magnum RC server channel have been completed.

[POSTED July 14th 4:47pm PDT]  We are performing an emergency rolling restart for all regions on the RC Magnum server channel.  During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects. Information about the server channels can be found on the following link:

http://wiki.secondlife.com/wiki/Beta/Magnum

Please follow this blog for any new information as it becomes available.

[Resolved July 14, 2011, 09:30am PDT] Today’s rolling restarts have been completed.

Beginning shortly, we will be performing rolling restarts on the  LeTigre server channels. During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects. Information about the server channel can be found on the following link:

http://wiki.secondlife.com/wiki/Beta/LeTigre

[RESOLVED July 14th 8:15am PDT] Our phone support problems have been resolved and we are able to take calls as usual.

We are currently aware of an issue with our phone support system being unavailable at this time.  Our live chat service is still available, as well as our ticket system.  Please follow this blog for any new updates.

[RESOLVED July 13th 7:54pm PDT] Our phone support problems have been resolved and we are able to take calls as usual.

[POSTED July 13th 5:16pm PDT]  We are currently aware of an issue with our phone support system being unavailabe at this time.  Our live chat service is still available, as well as our ticket system.  Please follow this blog for any new updates.

[RESOLVED July 12th, 2011 4:41 PM PST] All asset server issues have been resolved.

[POSTED July 12th, 2011 4:26 PM PST] We are currently aware of asset server issues. This will cause difficulty with teleports and loading inventory. This has also caused the world map to not be properly loading. Please make sure to save all builds and refrain from making purchases during this time.