Archive for July, 2011

[RESOLVED] Network issues affecting regions, Log Ins, Land Store, Inworld issues

Sunday, July 31st, 2011

[RESOLVED] All network issues have been resolved.

[POSTED 31 JUL 2011, 1:18PM PDT] We are currently experiencing network issues that may cause regions to fail to restart, login and teleport issues, and Landstore issues. We are working to resolve these as soon as possible. Please check this blog for updates.

[RESOLVED] Lost & Found Inventory Folder Issue

Thursday, July 28th, 2011

[RESOLVED 28 July 2011, 11:10am PDT] The issue that was causing this folder to appear has been resolved. If the folder still appears in your inventory, clear your cache and relog, the folder should no longer be visible on return.

[Posted 28 Jul 2011, 9:20am PDT] We are aware that residents may be seeing a folder named “Adam N Eve Avatars_OLD” in the Lost & Found. This folder will appear on relog even after being deleted.

This is a known issue and nothing to be concerned about. Please keep an eye on https://jira.secondlife.com/browse/VWR-26518 for further updates.

[Completed] Rolling restarts for BlueSteel RC Regions

Thursday, July 28th, 2011

[Completed 28 Jul 2011, 7:53am PDT] The rolling restarts on the BlueSteel RC server channel have completed.

[Updated 28 Jul 2011, 7:25am PDT] We will be beginning rolling restarts on the BlueSteel RC server channel shortly. Please save all builds, refrain from making in world L$ purchases and rezzing no copy objects. We will update this post when the roll has completed.

[Posted 27 Jul 2011, 9:33am PDT] On July 28th, beginning at 07:30 PDT, we will be performing rolling restarts on the BlueSteel RC server channel. During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects. Information about the server channels can be found on the following links:

http://wiki.secondlife.com/wiki/Beta/BlueSteel

[Resolved] Rolling restarts for Magnum & BlueSteel RC Regions

Wednesday, July 27th, 2011

[Resolved 27 Jul 2011, 9:20am PDT] Today’s rolling restarts for Magnum RC have completed. BlueSteel RC rolling restarts have been postponed until tomorrow.

[UPDATED July 27 2011 9:00am PDT] We will also be performing rolling restarts on the BlueSteel RC server channel following the Magnum roll.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

[UPDATED July 27 2011 6:30am PDT] We will be performing rolling restarts on the Magnum server channel starting shortly. During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects.

[POSTED July, 26 2011 9:00pm PDT] On July 27th, beginning at 06:30 PDT, we will be performing rolling restarts on the Magnum server channel. During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects. Information about the server channels can be found on the following links:

http://wiki.secondlife.com/wiki/Beta/Magnum

[Resolved] Rolling Restarts Main Server July 26th

Tuesday, July 26th, 2011

[Resolved 26 Jul 2011, 9:20am PDT] Today’s rolling restarts have completed.

[Updated 26 Jul 2011, 5:00am PDT] We will be beginning rolling restarts on main Second Life server channel shortly. Please save all builds, refrain from making in world L$ purchases and rezzing no copy objects. We will update this post when the roll has completed.

[POSTED 7:39pm PDT July 25, 2011] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday,  July 26th at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[Resolved] Intermittent Support Phone Line Issues

Tuesday, July 26th, 2011

[Resolved 26 Jul 2011, 8:00am PDT] Telephone support lines are all online and working properly at this time.

[UPDATED 5:23pm PDT July 25]  Some residents may still be experiencing intermittent issues with our phone support lines.  Support Live Chat and Support cases are still available as normal.  Please keep checking this blog for any new updates as we continue to investigate.

[UPDATE 1:29 PM July 25, 2011] We are still experiencing intermittent issues with our support phone lines. Please keep checking this blog for updates as we continue to investigate the problem.

[POSTED 11:29 AM July 25, 2011] We are aware that some residents may be experiencing intermittent issues with our support phone lines and that the support phone lines may be unavailable as we investigate the problem. Support Live Chat and Support tickets are available as usual. Please check back here for updates.

[RESOLVED] Technical Difficulties With Billing

Friday, July 22nd, 2011

[RESOLVED July 22, 2011 12:10 PM PDT] Issues with the payments processor have now been resolved.

[POSTED July 22, 2011 8:39 AM PDT] Some residents may be experiencing issues when attempting L$ purchases. Our payment processor is reporting temporary difficulty. L$ purchase attempts may fail during this time. We are aware of the issue and will update this blog as soon as we have more information.

[RESOLVED] Rolling Restart for LeTigre regions 6:30am on July 21st

Thursday, July 21st, 2011

[RESOLVED 21 July 2011, 7:30am PDT] We have finished our rolling restarts on LeTigre RC server regions.

[UPDATED] 21 July 2011, 6:45am PDT] We will be beginning rolling restarts on the LeTigre RC server channel soon. Please be sure to save all builds, refrain from making L$ purchases, and rezzing no-copy objects during this time. We will update this post when the restarts are complete.

[POSTED 8:45pm PDT July 20th]  Starting at 6:30am PDT on Thursday, July 21st, we will be performing rolling restarts of all regions on the LeTigre RC channel.  During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects.  Information about the server channel can be found on the following link:

http://wiki.secondlife.com/wiki/Beta/LeTigre

[Completed] Rolling restarts for Magnum RC Regions

Wednesday, July 20th, 2011

[Completed 20 July 2011, 8:20am PDT] We have finished our rolling restarts on Magnum server regions.

[POSTED July 20, 2011 06:30am PDT] We will be performing rolling restarts on the Magnum server channel starting shortly. During this time, we recommend that you refrain from making in-world L$ purchases, as well as rezzing no-copy objects. Information about the server channels can be found on the following links:

http://wiki.secondlife.com/wiki/Beta/Magnum

Scheduled Inventory Server Maintenance

Wednesday, July 20th, 2011

[Posted 20 July 2011, 6:30am PDT] We will be performing inventory server maintenance starting at 5:00am PDT Thursday, July 21st. This maintenance should be completed by 6:30am. During this time, some residents will be logged off and will be temporarily unable to log in for a brief period. This maintenance may disrupt in world chat, teleporting, transactions, logins and new registrations. We ask that you please refrain from making any purchases in-world during this time and to make backup copies of any objects that you are currently building. Please check back here for updates.