Archive for May, 2011

[Resolved] Rolling Restarts for SL Server Channels - May 31, 2011

Tuesday, May 31st, 2011

[RESOLVED 9:07AM May 31] Today’s rolling restarts have completed.

[UPDATED 4:59AM May 31] Rolling restarts will begin shortly. Please make sure to save all builds and refrain from making purchases during this time.

[POSTED 7:27PM PDT May 30, 2011] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday, May 31st at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[RESOLVED] 25 May Release Candidate Rolling Restarts

Wednesday, May 25th, 2011

[Resolved 25 May 2011, 10:45am PDT] Today’s rolling restarts for Magnum, Bluesteel and LeTigre server channels have been completed.

[Posted 25 May 2011, 7:33am PDT] We will be beginning the rolling restarts on Magnum, Bluesteel and LeTigre server channels shortly. Please make sure to save all builds and refrain from making purchases during this time. Please watch this blog for any new updates. Information about the various Server Release Candidates can be found here:

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Technical Difficulties With Billing

Tuesday, May 24th, 2011

[POSTED 24 May 2011 10:24 AM PDT] Issues with the payments processor have now been resolved.

[POSTED 24 May 2011 10:24 AM PDT] Some residents may be experiencing issues when attempting purchases. Our payment processor is reporting temporary difficulty. Purchase attempts may fail during this time. We are aware of the issue and will update this blog as soon as we have more information.

[RESOLVED] Billing 24 hour phone line unavailable

Tuesday, May 24th, 2011

[RESOLVED 6:14 am] Billing phone service has been restored.

[POSTED May 24, 4:53 am PDT] The 24 hour phone line for Billing support is currently unavailable. We are working to restore service as soon as possible. Please check back here for updates.

[RESOLVED] Login and Teleport Failures

Monday, May 23rd, 2011

[RESOLVED May 23rd, 5:49PM PST] This issue has been resolved and logins and teleports are functioning normally again.

[POSTED May 23rd, 5:29PM PST] Some Residents may not be able to login or successfully complete teleports at this time. We are working to resolve this issue and will update this blog once more information is available.

[RESOLVED] Asset Server Issues

Sunday, May 22nd, 2011

[RESOLVED May 22nd 11:35 AM PDT] The asset server issue has been resolved. In-world activities can now be conducted normally.

[Posted May 22nd 10:44 AM PDT] We’re currently experiencing some asset server issues. You may notice inworld issues such as failure to rez, and objects failing to return to inventory. Please refrain from rezzing no-copy objects or making important transactions until we post an all-clear.

[RESOLVED] Rolling restarts for BlueSteel, Magnum, and LeTigre server channels May 19th

Thursday, May 19th, 2011

[RESOLVED May 19th 3:00pm PDT] Today’s rolling restart for Magnum RC has been completed.

[REOPENED May 19th 1:45pm PDT] We will be rolling back today’s roll of the Magnum RC shortly.

[RESOLVED May 19th 1:00pm PDT] Today’s rolling restarts for LeTigre and BlueSteel and Magnum RCs have completed.

[UPDATED May 19th 8:00am PDT] We will be beginning rolling restarts on LeTigre, BlueSteel, and Magnum RC server channel shortly. During this time, we recommend that you refrain from making L$ transactions and rezzing no-copy objects.

[POSTED May 18th 3:09pm PDT] We will be performing rolling restarts for the BlueSteel, LeTigre, and Magnum server channels starting at 8:00am PDT.

BlueSteel rolling restarts will begin at 8:00am PDT, LeTigre rolling restarts will begin at 9:00am PDT, and Magnum rolling restarts will begin at 10:00am PDT.  Please follow this blog for any new information, as well as the following links:

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Technical Issues with Local Payment Processing

Thursday, May 19th, 2011

[Resolved 19 May 2011, 9:05am PDT] Our local payment processor issues have been resolved.

[Posted 18 May 2011, 7:55am PDT] Some residents may be experiencing issues when attempting to use their payment method on file. Our local payment processor is reporting temporary difficulty. Purchase attempts may fail during this time. If you have multiple payment methods on file, it may be worth trying a secondary method. We are aware of the issue and will update this blog as soon as we have more information

Technical Difficulties With Billing

Tuesday, May 17th, 2011

[RESOLVED 17 May 2011 1:50 PM PDT]  Issues with the local payments processor have now been resolved.

[POSTED 17 May 2011 1:30 PM PDT] Some residents may be experiencing issues when attempting purchases. Our local payment processor is reporting temporary difficulty. Purchase attempts may fail during this time. We are aware of the issue and will update this blog as soon as we have more information.

[RESOLVED] Difficulty reaching public jira

Tuesday, May 17th, 2011

[RESOLVED 11:09 AM PDT]  The issues affecting public jira have now been resolved.  Access to jira has been restored.

[POSTED 17 May 2011 10:42 AM PDT]  We are currently investigating an issue that is making public jira inaccessible.  Please monitor this blog post for updates.