Archive for April, 2011

[RESOLVED] Technical Difficulties With Billing

Thursday, April 28th, 2011

[RESOLVED 28 April 2011 2:45 PM PDT]  The issues with our payment system have been fully resolved, and purchases are again successful.

[POSTED 28 April 2011 12:48 PM PDT] Some residents may be experiencing issues when attempting purchases. Our local payment processor is reporting temporary difficulty. Purchase attempts may fail during this time. We are aware of the issue and will update this blog as soon as we have more information.

[RESOLVED] Scheduled Voice Maintenance April 28th

Thursday, April 28th, 2011

[RESOLVED] The maintenance has been completed.

[POSTED April 27th 8:17pm PST] Our voice provider will be undergoing scheduled maintenance on April 28th between 1:00am PST and 1:30am PST. We expect very minor interruptions during that time.  Please keep an eye on this blog for any updates.

[RESOLVED] Rolling restarts for RC channel regions on 27 Apr 2011

Wednesday, April 27th, 2011

[RESOLVED 12:00 PM PDT, April 27]  Rolling restarts have completed for today.

[REOPENED 27 April 2011 11:30 AM PDT] We will be re-entering rolling restart to revert the RC LeTigre server version at this time. Please continue to check this blog for updates.

http://wiki.secondlife.com/wiki/Beta/LeTigre

[RESOLVED 10:00 AM PDT, April 27]  Rolling restarts have completed for today.

[Updated 27 Apr 2011, 8:20am PDT] We will be performing rolling restarts on Magnum server channel shortly.

[Updated 27 Apr 2011, 7:10am PDT] We will be beginning the rolling restarts on BlueSteel and LeTigre server channels shortly. The Magnum server channel will not be rolled today.

[Posted 26 Apr 2011, 1:28 PM PDT] Rolling restarts for regions on the BlueSteel, LeTigre, and Magnum RC server channels will be done on Wednesday, April 27, 2011 at approximately 7:00 am PDT. Please make sure to save all builds and refrain from making purchases during this time. Please watch this blog for any new updates. Information about the various Server Release Candidates can be found here:

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

Second Life Auction Scheduled Maintenance

Wednesday, April 27th, 2011

[Posted 27 Apr 2011, 7:35am PST] On Thursday, 28 Apr 2011 the Second Life Auctions site (http://usd.auctions.secondlife.com/) will be down for approximately one hour, from 11pm to 12am, for scheduled maintenance. During this time, residents will not be able to place new bids. Any active auctions and bids will be unaffected. Please watch this post for further updates.

[RESOLVED] Marketplace deliveries delayed

Tuesday, April 26th, 2011

[RESOLVED 1:11 PM PDT 26 April 2011] The issues with Marketplace deliveries have been resolved. Marketplace deliveries are now performing as expected.

[UPDATE 12:52 PM PDT 26 April 2011] We are currently still working on the problem of the delayed Marketplace deliveries. Please check back here for further updates.

[UPDATE 11:04 AM PDT 26 April]  We are continuing to investigate the issue of delayed Marketplace deliveries.  Please monitor this blog for updates.

[07:36am Pacific 26.april.2011] We are aware that Marketplace deliveries may be delayed. Please keep an eye on this blog for more information as we have it.

[RESOLVED] Billing temporarily disabled for international Residents

Tuesday, April 26th, 2011

[RESOLVED 8:58 AM]  Issue with Local Payments has been resolved, and billing has returned to normal processing.

[UPDATED 7:45AM] We are still investigating issues with local payments. Please keep an eye on this post for additional information as we have it available.

[UPDATED 6:35AM] We have temporarily disabled billing for all international Residents while we investigate this issue. Billing will be re-enabled as soon as possible. We apologize for the inconvenience.

[POSTED 5:51AM PDT April 26] Some international Residents have reported not receiving L$ after purchasing them from the LindeX. We are looking into the issue. Please check back here for updates.

[RESOLVED] Rolling Restarts for SL Server Channels, April 26

Tuesday, April 26th, 2011

[RESOLVED 9:30 AM PDT, April 26]  Rolling restarts have completed for today.

[UPDATED 4:58AM PDT, April 26] Rolling restarts will begin shortly. Please make sure to save all builds and refrain from making purchases during this time.

[POSTED 6:21PM PDT, April 25] Rolling restarts for regions on the main Second Life server channel will be performed on Tuesday, April 26th at approximately 5:00am PDT.  Please make sure to save all builds and refrain from making purchases during this time.

[CLOSED(2) 7:49 pm PDT] Difficulty reaching my.secondlife.com

Thursday, April 21st, 2011

[CLOSED(2) 7:49 pm PDT]  If you’re still unable to retrieve profile pages in world, please clear cache and relog.

[RE-OPENED 7:41 pm PDT] Errors are still showing up for some Residents when profiles are opened in world versus the Website. We’re checking on that now.

[RESOLVED 7:15 pm PDT] my.secondlife.com and in-world profiles have returned to service.

[UPDATED 5:51pm PDT] We are continuing to work on resolving this issue. Please monitor this blog for updates

[UPDATED 2:30 pm PDT] We are in communication with our external hosting provider and expect a resolution shortly. Please continue to monitor this post for updates to this situation.

[UPDATED 12:00 pm PDT] We are in communication with our external hosting provider and expect a resolution within a few hours. Please continue to monitor this post for updates to this situation.

[UPDATED 10:15 am PDT] We have identified the cause of the issue as an external hosting provider problem. Please monitor this post for updates to this situation.

[UPDATED 9:05 am PDT] We are continuing to investigate this issue. Please watch this blog for updates.

[UPDATED 7:05 am PDT] We are continuing to investigate this issue. Please continue to monitor http://status.secondlifegrid.net/ for further updates.

[POSTED 5:10 am PDT] We are currently investigating an issue affecting my.secondlife.com due to an external hosting provider.  This will cause errors to occur when attempting to view profiles in world.  Please monitor this post for updates to this situation.

[RESOLVED] Rolling Restart on all LeTigre regions April 21st

Thursday, April 21st, 2011

[RESOLVED 8:50 am PDT] Rolling restarts have completed for today.

[POSTED 4:53pm PDT]  Starting at 8:00am PDT on April 21st, we will be performing rolling restarts on all of the regions on the LeTigre RC channel.  Please make sure to save all builds and refrain from making purchases during this time.  Watch this blog for any new updates.  Information about the LeTigre server release candidate can be found here:

http://wiki.secondlife.com/wiki/Beta/LeTigre

[RESOLVED] Rolling restarts for RC channel regions on 20.April.2011

Wednesday, April 20th, 2011

[RESOLVED 20 Apr 2011, 11:00am PDT]  Rolling restarts have completed for today.  Due to difficulties with some Le Tigre regions, regions on the Le Tigre server channel are still on version 11.04.12.226461.

[Updated 20 Apr 2011, 6:55am PDT] We will be beginning the rolling restarts on BlueSteel, LeTigre, and Magnum RC server channels shortly.

[Posted 19 Apr 2011, 4:27pm PDT]  Rolling restarts for regions on the BlueSteel, LeTigre, and Magnum RC server channels will be done on Wednesday, April 20, 2011 at approximately 7:00 am PDT. Please make sure to save all builds and refrain from making purchases during this time. Please watch this blog for any new updates. Information about the various Server Release Candidates can be found here:

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum