Archive for March, 2011

[RESOVLED] Rolling restarts for RC channel regions on 30.March.2011

Tuesday, March 29th, 2011

[RESOLVED 11:55 AM PDT]  Rolling restarts have completed for today.

[UPDATED 7:35 AM PDT Mar 30] Rolling restarts will begin shortly. Please make sure to save all builds and refrain from making purchases during this time.

Rolling restarts for regions on the BlueSteel, LeTigre, and Magnum RC server channels will be done on Wednesday, March 30, 2011 at approximately 8:00 am PDT. Please make sure to save all builds and refrain from making purchases during this time. Please watch this blog for any new updates. Information about the various Server Release Candidates can be found here:

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED]SecondLife.com offline for maintenance

Tuesday, March 29th, 2011

[RESOLVED]  Maintenance on SecondLife.com has completed and all areas are accessible once again.

SecondLife.com is currently undergoing maintenance and will be offline until that maintenance is completed.  This may affect resident dashboards, the support portal and community blogs.  Please keep an eye on this post for updates.

[RESOLVED] Rolling Restarts for Second Life Server Channel - March 29

Tuesday, March 29th, 2011

[RESOLVED 10:45 AM PDT]  Rolling restarts have completed for the day.

[UPDATED 5:03 AM PDT Mar 29] Rolling restarts will begin shortly. Please make sure to save all builds and refrain from making purchases during this time.

[POSTED 6:06 PM PDT Mar 28 2011] Rolling restarts for regions on the main Second Life server channel will be done on Tuesday, March 29, 2011 at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[RESOLVED] Live Chat Support Interruptions

Sunday, March 27th, 2011

[RESOLVED 4:07 PM 27 Mar 2011] Support chat is functioning normally.

[UPDATED 3:40 PM 27 Mar 2011] We’re continuing our troubleshooting efforts with the service provider.

[POSTED 1:04 PM 27 Mar 2011] Live Chat Support is still unavailable for some residents and we continue to work on this problem. Please continue to check this blog for updates.

[POSTED 11:45 AM 27 MAR 2011] We are aware that some residents are experiencing difficulty reaching Live chat support and we are investigating the problem. Telephone and ticket support are both working properly. Please check back here for updates.

[Resolved] Auctions Unavailable

Thursday, March 24th, 2011

[Resolved 24 March 2011, 1:15pm PDT] Auctions are operating as normal once again.

[Posted 24 March 2011, 11:55am PDT] We are currently investigating an issue on the auction site that is preventing new bids or logging in to the auction site.  Please watch this blog for updates.

[Resolved] Rolling restarts for RC channel regions on 23.March.2011

Wednesday, March 23rd, 2011

[Resolved 9:30am PDT] Today’s rolling restarts have completed.

[UPDATED 23 March, 7:29am PDT] Rolling restarts will begin shortly. Please make sure to save all builds and refrain from making purchases during this time.

[Posted 22 March 2011, 3:25pm PDT] Rolling restarts for regions on the BlueSteel, LeTigre, and Magnum RC server channels will be done on Wednesday, March 23, 2011 at approximately 7:30am PDT. Please make sure to save all builds and refrain from making purchases during this time. Please watch this blog for any new updates. Information about the various Server Release Candidates can be found here:

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Technical Issues with Local Payments

Tuesday, March 22nd, 2011

[RESOLVED 5:17 PM PDT] All issues with local payments have been resolved at this time.

[POSTED 11:20 AM PDT]  We are currently working to resolve an issue which causes some residents using Local Payments to have difficulty in updating their account.  Please watch this blog for resolution, and updates to this issue will be made here.

Information on Local Payments can be found here:

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Local_Payments_FAQ

[RESOLVED] Rolling Restarts for Second Life Server Channel

Tuesday, March 22nd, 2011

[RESOLVED 9:15AM PDT]  Rolling restarts have completed for today.

[UPDATED 5:00AM PDT] Rolling restarts will begin shortly. Please make sure to save all builds and refrain from making purchases during this time.

[POSTED 5:56pm PDT] Rolling restarts for regions on the main Second Life server channel will be done on Tuesday, March 22, 2011 at approximately 5:00am PDT. Please make sure to save all builds and refrain from making purchases during this time.

[RESOLVED] Region maintenance

Monday, March 21st, 2011

[RESOLVED 8:33pm PDT] All maintenance has been completed and all regions are up and running as normal.

[UPDATE 6:08pm PDT] We are still performing maintenance on some regions.  Please follow this blog for any new updates.

[POSTED 5:13pm PDT] We are currently performing region maintenance on some regions.  Residents in these regions will get a warning that they are going offline.  This work should be approximately 30 minutes.  Please follow this blog for any new updates as they become available.

[RESOLVED] Current Log In Issues

Monday, March 21st, 2011

[RESOLVED 4:35 PM PDT]  All services have been repaired and all in world services are once again functioning as normal.

[UPDATE 3:10 PM PDT]  Work is progressing on resolving this issue.  Please continue to monitor this blog post for updates.

[POSTED 2:10 PM PDT Mar 21 2011] Work to resolve the current issues is still in progress. Please check back here for updates.

[POSTED 1:06 PM PDT Mar 21 2011] We are aware that a portion of our residents are currently experiencing problems logging in and with inworld services as well as having difficulty logging onto the Second Life website. We are currently working to resolve this as swiftly as possible. In the mean time, please avoid making important transactions or rezzing no-copy objects.